2002 Audi Allroad Owner Complaints

I WAS DRIVING MY CAR AND FELT MY BACK IN PAIN/BURNING. THE HEATED SEAT ELEMENT HAD CAUGHT THE SEAT BACK ON FIRE AND BURNED A HOLE THROUGH THE SEAT AND BURNED MY SKIN. LUCKILY, I WAS ON A CITY STREET WITH A SPOT ABLE TO PULL OVER IMMEDIATELY, TURN OFF THE CAR, AND SMOTHER THE FLAME WITH MY JACKET. I THINK THIS IS EXTREMELY DANGEROUS. HAD I BEEN DRIVING AND UNABLE TO PULL OVER THIS WOULD HAVE BURNED ME MUCH WORSE OR CAUSED AN ACCIDENT. I AM EVEN MORE CONCERNED BECAUSE WHEN I REPORTED IT TO AUDI ALL THEY HAD TO SAY WAS IT'S OUT OF WARRANTY AND ASK ME TO PAY $190 TO DIAGNOSE IT. I DON'T THINK 'OOPS IT'S OUT OF WARRANTY' COVERS MY SEAT CATCHING ON FIRE AND BURNING ME WHILE I'M DRIVING. THIS COULD HAVE EASILY BECOME A DEADLY INCIDENT IN DIFFERENT DRIVING CONDITIONS! HOW IS THIS OK?! THIS IS CLEARLY A SAFETY HAZARD. THIS NEEDS TO BE RECALLED IMMEDIATELY!

NHTSA ID

11375133

Incident

Nov 14, 2020

Mileage

150,000 mi

RAINWATER LEAKED INTO THE VEHICLE, COLLECTING IN THE PASSENGER FOOTWELL, SHORTING OUT SEVERAL ELECTRICAL COMPONENTS. I UNDERSTAND VW/AUDI VEHICLES HAVE A HISTORY OF THIS OCCURRING DUE TO FIREWALL/POLLEN FILTER/SUNROOF DEFICIENCIES WHICH ALLOW THIS TO HAPPEN AND THEY AND THEIR DEALERSHIPS ARE VERY UNCOOPERATIVE IN EVEN ACKNOWLEDGING SUCH A PROBLEM EXISTS IN THE DESIGN OF THESE VEHICLES. THIS IS AN OBVIOUS INHERENT DESIGN FLAW. AUDI IS VERY UNFAIR TO CONSUMERS TO DENY SUCH A PROBLEM EXISTS AND THEY SHOULD BE HELD ACCOUNTABLE. AT NO TIME DURING ANY REGULAR SERVICE WAS IT EVER SUGGESTED THAT THESE DRAIN PLUGS SHOULD BE CLEANED - WHILE THE CLEANING OF THE SUNROOF RAILS WERE??? NO OWNER COULD POSSIBLY BE AWARE THAT SUCH A DISASTER AWAITS THEM IF THESE INACCESSIBLE DRAIN PLUGS AREN'T CLEANED. *JS

NHTSA ID

10598028

Incident

Jun 9, 2014

Mileage

100,000 mi

2002 AUDI ALLROAD 2.7T. THIS VEHICLE IS EQUIPPED WITH AIR SUSPENSION. THE PUMP ASSEMBLY IS LOCATED UNDER THE CAR IN BETWEEN THE REAR WHEELS AND HAS A PROTECTION COVER. THIS CAR IS ALLWHEEL DRIVE AND INCLUDES STANDARD AMENITIES SUCH AS A SKIBAG. ONE WOULD EXPECT THIS CAR TO HOLD WELL IN COLD CLIMATE. AFTER 8 YRS OF USE, THE PUMP ASSEMBLY IS CORRODED TO THE POINT WHERE IT HAS SEPARATED FROM ITS SUPPORT. IT IS STILL OPERATING, BUT NOW APPEARS TO REST ON THE PROTECTIVE COVER, WHICH ITSELF IS HELD BY THREE FASTENERS ALSO CORRODED AND DISINTEGRATING. A CONCERN IS THAT THE ASSEMBLY FALLS OFF AND PRESENTS A HAZARD FOR FOLLOWING VEHICLES, AS WELL AS A HAZARD FOR HOW THE CAR HANDLES AS THIS PUMP FEEDS THE AIR SUSPENSION. PICTURES OF THE CORRODED ASSEMBLY AND COVER FASTENERS ARE AVAILABLE. A SEARCH ON AUDI-FORUM SHOWS THAT THERE MIGHT BE OTHER INSTANCES OF THE SAME FOR THIS TYPE OF VEHICLE AT ABOUT THE SAME AGE. *TR

NHTSA ID

10348997

Incident

Aug 10, 2010

Mileage

132,000 mi

TL*THE CONTACT OWNS A 2002 AUDI ALL ROAD. THE CONTACT NOTICED THAT THE HEADLIGHT AND SELF LEVELING LIGHT HAD ILLUMINATED ON THE INSTRUMENT PANEL. AFTER HAVING A RECALL PERFORM ON HIS VEHICLE BY THE MANUFACTURER. HE DID NOT NOTICE ANY DIFFERENCES BEFORE HAND. THE CURRENT AND FAILURE MILEAGE IS 82000. THE CONSUMER STATED THE HEADLIGHTS STILL DO NOT WORK AND ALSO THE AIR BAG SUSPENSION DOES NOT WORK. UPDATED 10/26/09

NHTSA ID

10280714

Incident

Aug 17, 2009

Mileage

82,000 mi

I HAD STOPPED AT A LIGHT PREPARED TO MAKE A RIGHT TURN. WHEN I ACCELERATED TO TURN I HEARD AND FELT A LARGE CLUNK IN THE REAR END OF MY CAR; I THOUGHT I HAD BEEN REAR-ENDED BUT NO OTHER CAR WAS THERE. I THEN COULD FEEL AND HEAR SOMETHING DRAGGING SO I PULLED OVER. I COULD SEE THE REAR AXLE HANGING DOWN ON THE GROUND AND THE WHEEL WELL ON THE DRIVER REAR BUCKLED INWARD. IT TURNED OUT THAT ONE OF THE BOLTS THAT HELD MY REAR AXLE IN PLACE WAS MISSING AND THE OTHER ONE SHEARED OFF DUE TO STRESS. MY CAR LITERALLY DROPPED ITS REAR AXLE. I HAVE NEVER HAD WORK DONE THAT WOULD HAVE ENTAILED REMOVING THIS BOLT SO THE ONLY ASSUMPTION IS THAT IT WAS EITHER LOOSE OR MISSING WHEN I PURCHASED THE CAR. I AM VERY THANKFUL THAT IT HAPPENED WHEN I WAS ACCELERATING FROM A STOP NOT PASSING A CAR ON THE INTERSTATE! *TR

NHTSA ID

10233193

Incident

May 1, 2008

Mileage

48,000 mi

RAINWATER LEAKED INTO THE VEHICLE, COLLECTING IN THE PASSENGER FOOTWELL, SHORTING OUT SEVERAL ELECTRICAL COMPONENTS. I UNDERSTAND VW/AUDI VEHICLES HAVE A HISTORY OF THIS OCCURRING DUE TO FIREWALL/POLLEN FILTER/SUNROOF DEFICIENCIES WHICH ALLOW THIS TO HAPPEN AND THEY AND THEIR DEALERSHIPS ARE VERY UNCOOPERATIVE IN EVEN ACKNOWLEDGING SUCH A PROBLEM EXISTS IN THE DESIGN OF THESE VEHICLES. VERY UNFAIR TO CONSUMERS TO DENY SUCH A PROBLEM EXISTS AND THEY SHOULD BE HELD ACCOUNTABLE. *TR

NHTSA ID

10206994

Incident

Oct 24, 2007

Mileage

64,000 mi

THE ALARM IN MY 2002 AUDI ALLROAD WENT OFF WHILE I WAS BACKING OUT OF A PARKING SPACE AND I COULD NOT GET OUT OF THE CAR. WHEN I WOULD TRY TO OPEN THE DOOR WITH THE ELECTRONIC KEY, THEY WOULD INSTANTLY RE-LOCK AND THE DOOR WOULD NOT OPEN BY PULLING UP ON THE HANDLE. ESSENTIALLY I WAS TRAPPED INSIDE FOR APPROXIMATELY FIVE MINUTES. IT FINALLY QUIT AND WHEN I GOT IT IN FOR SERVICE, THE DEALER SAID THAT MOISTURE HAD GOTTEN INTO THE LOCKING MECHANISM AND IT NEEDED TO BE REPLACED. MY POINT IS IN THE UNLIKELY EVENT THAT I HAD TO EXIT THE CAR FOR MY OWN SAFETY, AND I COULDN'T GET OUT OF THE CAR, IT COULD BE A VERY SERIOUS SAFETY PROBLEM. *JB

NHTSA ID

10178248

Incident

Dec 25, 2006

Mileage

61,500 mi

TWICE MY WIFE ENCOUNTERED TRUCKS RUNNING STOP SIGNS. OUR 2002 AUDI ALL ROAD HAD "TURBO LAG" WHICH MEANS WHEN SHE FLOORED THE GAS PEDAL, THE CAR HESITATED AND HARDLY MOVED AND THEN, AS SHE TRIED TO TURN AT THE SAME TIME, THE CAR SUDDENLY ACCELERATED SO HARD, SHE ALMOST LOST CONTROL. THE SAME THING HAPPENED TO ME ONCE BUT I DIDN'T NEED TO TURN AT THE SAME TIME. THESE INCIDENTS HAPPENED IN 2003 AND 2004. I TOOK THE CAR TO THE DEALER THREE TIMES BUT THEY SAID THE CAR WAS DESIGNED TO DO THIS. I STRONGLY FEEL THIS IS A SERIOUS, DANGEROUS SAFETY CONCERN ON THE PART OF ALL PEOPLE DRIVING THIS CAR. THE "INCIDENT DATE" BELOW IS THE LAST TIME THIS HAPPENED. *JB

NHTSA ID

10095865

Incident

Aug 21, 2004

Mileage

19,794 mi