2010 Audi Q5 Airbags Problems

NOTICED PASSENGER SIDE FLOOR BOARD IS SOAKED AFTER IT RAINS. THIS HAPPENS IF IT IS PARKED OR IF YOUR DRIVING. ALL DRAINS ARE CLEAR AND WHEN DROPPING HEADLINER, NOTICED A "WATER" WAY RUNNING DOWN TOWARDS PASSENGER PILLAR, ON PILLAR AIRBAG AND DOWN TO FLOOR BOARD. DEALERSHIP TOLD ME THAT MANY OTHER 2010 AUDI Q5'S HAVE THE SAME ISSUE AND IMPLIED THIS IS PROBABLY WHY MY SUNROOF MOTOR IS NOT FUNCTIONING ANYMORE DUE TO WATER GETTING IN AND THEY QUOTED ME $2500 TO FIX THIS MANUFACTURE FLAW. IF MY VEHICLE HASN'T BEEN IN A WRECK AND THE SUNROOF FRAME IS BAD, WHY ISN'T THERE A RECALL FOR THIS?

NHTSA ID

11377566

Incident

Nov 2, 2020

Mileage

81,000 mi

TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI SOUTH HAMPTON (51 MONTAUK HWY, WATER MILL, NY 11976, (631) 283-0888) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11170619

Incident

Jan 14, 2018

A FEW WEEKS AGO, MY WIFE AND I OBSERVED WATER ON DRIVER'S SIDE OF THE DASHBOARD AFTER IT RAINED. I THEN CHECKED THE FLOOR CARPET IN THE DRIVER'S FOOT WELL -IT WAS WET. AFTER REMOVING THE DRIVER'S SIDE GRAB HANDLES, A-PILLAR TRIM AND THE VISOR IN ORDER TO LOWER THE HEADLINER, I OBSERVED WATER DRIPPING AT THE JUNCTION OF THE DRAIN HOSE TO THE SUNROOF. I ALSO OBSERVED MORE WATER LEAKING INTO THE CAR BETWEEN THE TOP SIDE OF THE WINDSHIELD AND THE BODY OF THE CAR. I ALSO NOTICED THAT THE DRIVER'S SIDE CURTAIN AIRBAG WAS WET FROM THE WATER DRIPPING FROM THE SUNROOF / DRAIN HOSE CONNECTION. ON 10/15/18, I CALLED AUDI OF AMERICA AND INFORMED THE REPRESENTATIVE OF THE PROBLEMS WITH THE VEHICLE THE REPRESENTATIVE TOOK MY INFORMATION AND SAID, "SOMEBODY WILL GET IN TOUCH WITH YOU". ON 10/17/18, I RECEIVED A PHONE CALL FROM MRS. SHEMONIA. I INFORMED MRS. SHEMONIA THAT OUR Q5 HAS LEAKING SUNROOF DRAIN THAT CAUSES WATER TO DRAIN OVER THE DRIVER'S SIDE CURTAIN AIRBAG, WHICH MAY PREVENT THE AIRBAG FROM DEPLOYING PROPERLY. I ALSO INFORMED MRS. SHEMONIA V. THAT THE WINDSHIELD IS LOSE WHICH CASES WATER TO LEAK INTO THE CAR AS WELL. LOSE WINDSHIELD IS ALSO A SAFETY DEFECT BECAUSE IT MAY PREVENT THE PASSENGER'S SIDE FRONT AIRBAG FROM DEPLOYING PROPERLY. MRS. SHEMONIA STATED THAT AUDI DECLINED TO PROVIDE ANY ASSISTANCE WITH REPAIRING THESE TWO PROBLEMS SINCE THE Q5 IS OUT OF THE FACTORY WARRANTY PERIOD. I CALLED BELL AUDI AND SPOKE TO SERVICE ADVISOR TOM WHO STATED THAT HE WAS AWARE OF THE LEAKING SUNROOF DRAINS DUE TO DRY ROT AND THAT THE REPAIR WOULD COST ABOUT $800.00. ACCORDING TO TOM, THE WINDSHIELD REPAIR WOULD COST $1200.00 BECAUSE "THE OLD WINDSHIELD CANNOT BE TAKEN OUT WITHOUT BREAKING IT SO A NEW WINDSHIELD WOULD HAVE TO BE INSTALLED." IT APPEARS THAT AUDI OF AMERICA DOES NOT CARE ABOUT THEIR VEHICLES BEING UNSAFE.

NHTSA ID

11141353

Incident

Oct 5, 2018

Mileage

77,800 mi

RECALL COMPLAINT: I RECEIVE WARNING LETTERS AND REMINDER CARDS, BUT THE LOCAL DEALER SEEMS NOT TO HAVE PARTS. THE RESPONSE SPECIFICALLY WAS TO "CALL BACK IN A MONTH - WE SHOULD HAVE PARTS THEN". IT WOULD SEEM THEY SHOULD BE CALLING ME! I EXPLAINED I WAS DRIVING A 2,000 MILE TRIP AND THERE WAS NO CONCERN, OR A WARNING THAT THE VEHICLE SHOULD NOT BE DRIVEN. I NOW HAVE A SCHEDULE THIS WEEK TO HAVE THE WORK DONE AT ANOTHER DEALERSHIP.

NHTSA ID

11098138

Incident

Apr 12, 2018

Mileage

60,500 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI ALLENTOWN, 4725 HAMILTON BLVD, ALLENTOWN, PA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11089107

Incident

Jan 30, 2018

TAKATA RECALL MY AUDI DEALERSHIP DOES NOT HAVE MY REMEDY READY AND REFUSES TO OFFER A TIMELINE OR A LOANER VEHICLE.

NHTSA ID

11088962

Incident

Apr 17, 2018

2010 AUDI Q5. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL REPAIR WERE NOT YET AVAILABLE. *JS

NHTSA ID

11079389

Incident

Mar 23, 2018

TAKATA RECALL I HAVE CONTACTED ATLANTA AUDI SERVICE DEPARTMENT TO GET MY AIRBAG REPLACED, AND HAVE BEEN TOLD THIS OVER IEMAIL: "REGARDING REPLACEMENT PARTS, I WISH I HAD A DATE FOR YOU'AND FOR ME! THIS RECALL HAS BEEN OUT SINCE THE SPRING OF 2016. TAKATA TOOK SEVERAL MONTHS TO PROVIDE REPLACEMENT PARTS IN 2016/2017 AND WE REPLACED MANY. SHORTLY AFTER, THEY SHUT DOWN IN 2017 DUE TO BANKRUPTCY. FROM THAT POINT, AUDI OF AMERICA TOOK OVER AND HAVE HAD NEW PARTS MADE, WHICH HAS TAKEN SEVERAL MONTHS. THEY'RE STARTING DISTRIBUTION THIS YEAR. IT'S BEEN QUITE THE PROCESS! PARTS HAVE BEEN INCREDIBLY LIMITED AND I AM UNABLE TO PROVIDE A STOCK DATE. YOU'RE WELCOME TO REACH OUT PERIODICALLY, OTHERWISE, WE'LL KEEP YOU ON OUR CALL BACK LIST. FOR MORE INFORMATION REGARDING THE RECALL, FEEL FREE TO CONTACT AUDI CUSTOMER RELATIONS." I DO NOT FEEL SAFE DRIVING MY CAR. HOW IS THIS POSSIBLE TO NOT HAVE PARTS FOR A FATAL RECALL LIKE THIS?

NHTSA ID

11078558

Incident

Feb 23, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUDI LAS VEGAS AT (702) 822-7000 (6335 W. SAHARA AVE, LAS VEGAS, NV 89146) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11076291

Incident

Jan 30, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2018. AFTER CONTACTING THE DEALER (AUDI OF WALLINGFORD, 800 S. COLONY RD, WALLINGFORD, CT 06492) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11074318

Incident

Jan 1, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (PRESTIGE IMPORTS, 9201 W COLFAX AVE, DENVER, CO 80215, (303) 872-9990) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

11062466

Incident

May 11, 2016

TAKATA RECALL UNABLE TO EVEN GET ANY DETAILS ON HOW/WHEN TO GET THIS REMIDIED BY EITHER THE DEALER OR AUDI OF AMERICA. BOTH SAY THEY DON'T KNOW WHAT TO TELL ME, THE DEALER TELLS ME TO CALL AUDI OF AMERICA AND AUDI TELLS ME TO CALL THE DEALER. IT'S BEEN INFORMATION BLACKOUT FROM BOTH OF THEM. THIS WHOLE SAGA HAS BEEN GOING ON FOR A VERY EXTENDED PERIOD OF TIME, YEARS NOW.

NHTSA ID

11045872

Incident

Nov 13, 2017

Mileage

45,000 mi

TACIT RECALL: I HAVE TRIED UNSUCCESSFULLY TO GET MY CLOSEST DEALERSHIP TO ADDRESS THIS ISSUE BECAUSE THEY ARE TELLING ME THAT THEY CANNOT GET THE PART. MEANWHILE I'M TAKING A RISK EACH TIME I DRIVE MY CAR. NO ONE SEEMS TO CARE. I HAVE TALKED TO AUDI USA WHO PUT ME IN TOUCH WITH A TAKATA SPECIALIST AND THEY PUT ME BACK IN TOUCH WITH AUDI OF MELBOURNE FLORIDA. I GET THE SAME ANSWER, THE PART IS HARD TO GET AND ONCE WE RECEIVE THE PART THEY WILL CONTACT ME. HOW LONG MUST THIS GO ON. I HAVE IN CHRONOLOGICAL ORDER THE SERVICE ADVISOR'S I HAVE TALKED TO AND WHEN. I'AM STILL WAITING ON THIS DEALERSHIP TO CONTACT ME TELLING THEY HAVE RECEIVED THE PART.

NHTSA ID

11044200

Incident

Oct 20, 2017

TAKATA RECALL - ABOUT 6 MONTHS AGO, I ASKED THE AUDI DEALER ABOUT THIS RECALL AND WAS TOLD THEY DIDN'T HAVE THE PARTS YET AND THEY WOULD NOTIFY ME WHEN THEY DID. NOW I'VE RECEIVED A LEGAL NOTICE IN THE MAIL, REGARDING TAKATA INFLATORS. I WOULD LIKE ASSISTANCE WITH GETTING MINE REPLACED. I HAVE NOT BEEN IN AN ACCIDENT, BUT WOULD LIKE TO PREVENT PROBLEMS.

NHTSA ID

11043573

Incident

Mar 6, 2017

Mileage

86,000 mi

TAKATA RECALL. I AM BEEN ATTEMPTING TO GET THE AIRBAGS REPLACED AT MY AUDI DEALER IN ROCKVILLE, MARYLAND FOR OVER A YEAR. I ROUTINELY RECEIVED NOTICES ON BEHALF OF TAKATI AND THE DEALERSHIP, BUT WHEN I CALLED THE LATTER THEY INDICATED THEY DIDN'T HAVE ANY REPLACEMENTS. A COUPLE OF MONTHS AGO ROCKVILLE AUDI SENT ANOTHER NOTICE. I MADE AN APPT TO GET THE AIRBAGS REPLACED AND ADDED SOME OTHER SERVICE ITEMS WHILE THE CAR WAS IN THE SHOP. WHEN I BROUGHT THE CAR IN THEY NOTED THEY HAD NO MORE AIRBAGS IN STOCK. I HAD THE OTHER SERVICE DONE TO THE TUNE OF $2K. STILL NO AIRBAGS. I NOW HAVE A TEENAGER DRIVING THE CAR AND AM VERY CONCERNED FOR HER SAFETY AS WELL AS MINE.

NHTSA ID

11041121

Incident

Aug 1, 2016

I TOOK MY VEHICLE IN FOR TAKATA AIRBAG RECALL SINCE THAT TIME, I HAVE BEEN SMELLING GAS ON THE OUTSIDE OF MY VEHICLE. AT FIRST I THOUGHT IT WAS ME FUELING THE VEHICLE BUT THE SMELL GETS A BIT LOUDER UPON DRIVING. I TOOK THE VEHICLE IN TO DEALER A WEEK AGO BUT THEY ADVISE IT WAS TOO LATE IN THE DAY TO CHECK. I FEEL LIKE THERE IS SOMETHING THAT IS NOT RIGHT. PLEASE HELP

NHTSA ID

11025233

Incident

Sep 3, 2017

Mileage

1 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 AND 16V660000 (AIR BAGS, FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CLASSIC AUDI, LOCATED AT 541 WHITE PLAINS RD, EASTCHESTER, NY 10709; (855) 977-2266) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11015895

Incident

Sep 9, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUDI NORTH SCOTTSDALE AT 18088 N SCOTTSDALE RD, PHOENIX, AZ 85054, PHONE NUMBER: (480) 538-4000 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/29/17*LJ *CN

NHTSA ID

11005931

Incident

Apr 2, 2016

TAKATA RECALL. WE WERE NOTIFIED OF THE TAKATA AIRBAG RECALL IN FEBRUARY 2016 AND HAVE BEEN REPEATEDLY TOLD, MOST RECENTLY ON JUNE 27, 2017, THAT THE PARTS NECESSARY TO COMPLETE THE REPLACEMENT HAVE NOT BEEN RELEASED TO AUDI YET.

NHTSA ID

11001597

Incident

Jun 27, 2017

TAKATA RECALL: I CONTACTED DEALER MULTIPLE TIMES BUT THEY ARE NOT FIXING THE CAR.

NHTSA ID

11001391

Incident

Apr 5, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V660000 (POWER TRAIN) AND 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10990967

Incident

Sep 9, 2016

TAKATA RECALL. I CAN NOT SELL OR GIFT MY CAR , BECAUSE I HAVE BEEN WAITING ONE YEAR FOR AN AIRBAG FROM MY DEALER IN NORWELL, MA. THEY ARE WILLING TO TAKE CAR IN TRADE FOR A VERY LOW-LOW TRADE IN. I WANT MY REPAIR.

NHTSA ID

10985813

Incident

May 11, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE PART WAS ON BACKORDER AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10983767

Incident

Dec 19, 2016

WE ARE AWARE THAT THERE WAS A DIFFERENT RECALL THAT DID NOT INCLUDE OUR CAR THAT CAUSED CORROSION IN THE PANELING OF THE CAR FROM THE MOON ROOF AND IT WAS POSSIBLY CAUSING AIR BAGS TO DEPLOY. WE HAVE BEEN TO THE DEALERSHIP TO BE SERVICED AND THEY HAVE EXPLAINED TO US THAT THERE IS EXCESSIVE AMOUNT OF CORROSION IN THE PANELS OF THE CAR AND ALSO THE CORROSION AND WATER LEAKAGE HAS DESTROYED THE ELECTRICAL COMPONENTS OF OUR BACKUP CAMERA/SYSTEM. WE ARE WONDERING IF THIS HAS BEEN BROUGHT UP BY OTHER PEOPLE BECAUSE, ALTHOUGH OUR CAR'S VIN WAS NOT INCLUDED IN THE RECALL I AM REFERRING TO, IT SEEMS STRANGE THAT MY CAR HAS THESE EXACT SAME ISSUES. THERE IS NOT AN EXACT DATE ATTACHED TO THESE ISSUES BECAUSE IT MUST HAVE BEEN HAPPENING FOR QUITE SOME TIME. THE ONLY REASON WE KNOW OF THE CORROSION IS BECAUSE THE DEALERSHIP EMPLOYEE CRASHED INTO OUR CAR AND THEY HAD TO FIX THE DAMAGE. IN DOING SO THEY DISCOVERED THE EXCESSIVE AMOUNTS OF CORROSION AND COULD NOT EXPLAIN THE REASONING/CAUSE BEHIND IT.

NHTSA ID

10970312

Incident

Feb 21, 2017

Mileage

70,000 mi

TAKATA RECALL, DEALER HAS NO IDEA WHEN THEY WILL BE ABLE TO REPLACE THE SAFETY HAZARD. ISSUE #2 FUEL FUMES FILLING THE CAR AS YOU ARE DRIVING AND THIS IS AFTER THE DEALER CLAIMS THEY FIXED IT BY PUTTING A PATCH ON THE GAS TANK FLANGE, WHICH HAS NOT CORRECTED THE PROBLEM.

NHTSA ID

10968683

Incident

Mar 26, 2017

Mileage

55,000 mi