Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 99 NHTSA owner-reported complaints for the 2010 Audi Q5. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 99 · page 1 of 4
Severe Frame rusting of sub frame and crossmember. Rear of car affecting steering , tire aligment and wear. Swaying of rear end of car bouncy ride , wear or cracking of control arm and shocks.
Rear Subframe has severe rust through caused by plastic covers that trap moisture. This is a danger as the rust is so severe it will impact suspension, lower control arm in the rear. It was not inspected by anyone other than myself. No warning lamps. I noticed one of the plastic pieces hanging down from the vehicle that led me to inspect the cause of this part coming loose.
IN TANK FUEL PUMP CRACKED ON TOP ,LEAKING FUEL TO FLANGE AND ELECTRICAL CONECTION ON TOP OF TANK AND DOWN TO UNDER VEHICLE .NO RECALL ON AUDI SITE FOR THIS YEAR -2010 VEHICLE HAS 138000 MILES ONLY . i WAS NOT EXPECTING MATERIAL PROBLEM -PLASTIC NOT SUITABLE FOR FUEL ...
The contact owns a 2010 Audi Q5. The contacted stated while sitting in the vehicle, there was an abnormal gasoline odor inside the vehicle. There was a leak coming from the front of the vehicle. The check engine warning light was illuminated. The vehicle was taken to a local mechanic and was diagnosed with a secondary air injection system bank 1 and 2, insufficient flow, and a possible clogged left and right cylinder head. The vehicle was not repaired due to cost. The manufacturer was not made aware of the failure. The approximate failure mileage was 152,396.
Have water leaking on the driver side roof and upon Dealer servicing - it was due to faulty or worn out seals on the front windscreen- and even though the windscreen is not damaged - Audi recons it has to be replaced at customer cost including the windshield that is in good condition since to cover their inability to take the glass out w/o breaking it. In public forums I see quite a few such fixes enough to warrant this should be investigated and tagged under recalls
Fuel pump developed cracks and is leaking terribly. Looks like someone put a temporary seal when recalled (likely due to unavailability of parts at time).
Fuel vapor in cabin. Research indicated need to inspect fuel pump. Removed inspection cover and found fuel puddled all around pump and noted fuel would re-plenish through apparent micro-fractures in the plastic pump housing when wiped away. Crack not visible but fuel obviously coming through housing after being wiped. I am 4rth owner. NTSB site and Audi site shows no open recalls. CarFax received on purchase of the car shows no open recalls but at the same time shows no evidence of Audi or VW service since the recall was issued in 2016 (very strange). Very similar description in incident #11353734. Image and video taken of the pump housing and fuel surrounding it.
The contact owns a 2010 Audi Q5. The contact stated that the vehicle failed to restart after refueling. Additionally, a fuel odor was detected while driving. The vehicle was towed to the residence, where an independent mechanic diagnosed that the fuel pump needed to be replaced. The contact stated that the dealer had previously replaced the fuel pump; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.
Water leaked into the rear battery compartment and into the trunk passenger side fuse bay. No apparent reason for leak. All windows, doors, sunroof and truck lid were closed. Flooding shorted control modules (parking aid controller, CAN buss and etc) flooding also took out the battery causing car to stall on highway. Water gets in after rainy days. Suspected malfunction of sunroof drain, but not certain. Shorting of electrical components verified by mechanic. Multiple parts needed replacement. No warning lamps prior to events. Available for inspection upon request.
- Fuel pump assembly leaking under rear passenger seat. Fuel odor in rear of car spreads to entire car quickly when engine is on. - Strong gasoline odor spreads quickly inside car cabin. Gasoline leaks from bottom of undercarriage near exhaust pipe causing a fire hazard. - The issue was confirmed by mechanic. A crack in fuel pump causes fuel to leak from pump when engine is on. - Vehicle has been inspected by a mechanic. Mechanic verified fuel leak from top of fuel pump. - No warning lamps or messages displayed prior or during the problem. Problem occurred 1 week ago.
The Audi Q5 Premium Plus 2010 has a huge problem with the dashboard where it shows multiple dysfunctions! The worse is the back rear light and the steering wheels who makes awful noises, and so much more. I do not know why there is no recall for this model as they all have the same issues. Please advise.
THERE'S A STRONG SMELL OF GASOLINE INSIDE( AIR VENTS) AND OUTSIDE THE VEHICLE, WHILE DRIVING AND STATIONARY.
NOTICED PASSENGER SIDE FLOOR BOARD IS SOAKED AFTER IT RAINS. THIS HAPPENS IF IT IS PARKED OR IF YOUR DRIVING. ALL DRAINS ARE CLEAR AND WHEN DROPPING HEADLINER, NOTICED A "WATER" WAY RUNNING DOWN TOWARDS PASSENGER PILLAR, ON PILLAR AIRBAG AND DOWN TO FLOOR BOARD. DEALERSHIP TOLD ME THAT MANY OTHER 2010 AUDI Q5'S HAVE THE SAME ISSUE AND IMPLIED THIS IS PROBABLY WHY MY SUNROOF MOTOR IS NOT FUNCTIONING ANYMORE DUE TO WATER GETTING IN AND THEY QUOTED ME $2500 TO FIX THIS MANUFACTURE FLAW. IF MY VEHICLE HASN'T BEEN IN A WRECK AND THE SUNROOF FRAME IS BAD, WHY ISN'T THERE A RECALL FOR THIS?
I HAVE A 2010 AUDI Q5 THAT IS LEAKING GAS ON THE GROUND WHILE ENGINE IS RUNNING WHILE SITTING STILL OR DRIVING DOWN THE ROAD.. I REMOVED THE PASSENGER REAR SEAT WHICH IS DIRECTLY ON TOP OF WHERE THE LEAK IS COMING FROM. I THEN REMOVED THE ACCESS PANEL FOR THE FUEL PUMP . GAS WAS SITTING ON TOP OF THE FUEL PUMP IN PUDDLES. I DECIDED TO START THE CAR WITH THE ACCESS PANEL REMOVED TO SEE WHERE EXACTLY THE LEAK WAS COMING FROM AND HOW BIG OF LEAK IT WAS. UPON STARTING THE ENGINE GAS SPRAYED DIRECTLY OUT OF THE TOP OF THE FUEL PUMP'S WHITE PLASTIC DOME TOP, NOT THE FUEL PUMP FLANGE. PERIMETER. IT IS A LARGE LEAK, IT SPRAYS LIKE A GEYSER UNHINDERED HITTING THE TOP OF THE ACCESS PANEL AND RUNNING ONTO THE GROUND. YOU CAN SEE VISIBLE CRACKS IN THE TOP OF THE FUEL PUMP. MY GAS MILEAGE WHICH WAS 21 MPG PER TANK IS NOW14 MPG ON LAST FILL UP SO MY GUESS IS ABOUT 7 GALLONS OF GAS LEAKS ONTO THE GROUND PER FILL UP. I AM AFRAID TO DRIVE THE VEHICLE IN THIS CONDITION AND THE FUMES ARE OVERWHELMING IN THE CABIN OF THE VEHICLE AND IF YOU ROLL DOWN THE WINDOW THE SMELL GETS WORSE...IN THE PICS UPLOADED YOU CAN SEE THE SPRAY AND VISIBLE CRACKS.
VEHICLE STARTED LEAKING FUEL SUDDENLY AND UNEXPECTEDLY AFTER STARTING CAR IN GARAGE FOR NO APPARENT REASON..STRONGLY BELIEVE IT'S A DEFECT SOMEWHERE. I SINCERELY BELIEVE WITH THIS TYPE OF PROBLEM THERE IS A SAFETY HAZARD FOR TO DRIVE. *TR
I NOTICED A FUEL SMELL EMANATING FROM THE REAR SEAT AREA ON THE PASSENGER SIDE OF THE VEHICLE, A 2010 AUDI Q% WITH 104,500 MILES. THIS WAS NOTICEABLE BOTH WHILE DRIVING AND STATIONARY WHILE PARKED IN THE GARAGE. AFTER FURTHER INVESTIGATION I VISUALLY SAW FUEL DROPS AROUND THE REAR PASSENGER SEAT ON THE BOTTOM OF THE VEHICLE. I VISITED THE NATIONAL HIGHWAY SAFETY WEBSITE AND FOUND A RECALL THAT MATCHED THE SYMTOMS I DESCRIBED ABOVE. I CONTACTED MY AUDI DEALER AND THEY INDICATED A FIX FOR THAT RECALL WAS COMPLETED IN 2016 ON MY VEHICLE. I AM NOT SURE WHAT WAS ACCOMPLISHED BUT IT SEEMS IT DIDN'T WORK. I HAVE BEEN TOLD BY THE AUDI SERVICE DEPARTMENT THAT THE FUEL FLANGE AND VARIOUS OTHER ITEMS WILL NEED TO BE REPLACED. AS THIS IS A SAFETY ITEM AND THE CAR CAN'T BE DRIVEN UNTIL REPAIRED I AUTHORIZED THE REPAIR AT SUBSTANTIAL EXPENSE. I FEEL AS IF A TEMPORARY FIX WAS COMPLETED IN 2016 AND NOT A PERMANENT FIX WHICH SHOULD HAVE BEEN ACCOMPLISHED.
AUDI DIDN'T FINISH THEIR RECALL 20W9. THE Q5 WE HAVE HAD THE FIRST STEP DONE BUT NOT THE REST. THIS IS FROM THE TSB : AUDI WILL NOTIFY OWNERS, AND DEALERS WILL CLEAN THE PUMP FLANGE AND INSTALL A BUTYL RUBBER BAND TO PROTECT THE PUMP, FREE OF CHARGE. PARTS ARE NOT CURRENTLY AVAILABLE. INTERIM NOTICES WILL SENT IN EARLY NOVEMBER 2016. A SECOND NOTICE WILL BE SENT WHEN PARTS ARE AVAILABLE. OWNERS MAY CONTACT AUDI CUSTOMER SERVICE AT 1-800-253-2834. VOLKSWAGEN'S NUMBER FOR THIS RECALL IS 20W9. OUR BACK SEAT IS FULL OF FUEL. THE PUMP CRACKED. THE LOCAL AUDI SHOP SAID THE RECALL HAS BEEN DONE, BUT AFTER I INVESTIGATED THE AUDI DEALERSHIP THAT DID THE RECALL, THEY MENTIONED ONLY A PROTECTIVE KIT WAS PUT ON.
TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT NOTICED A FUEL ODOR INSIDE THE VEHICLE AFTER IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE) AT INSKIP'S WARWICK AUTOMALL (1515 BALD HILL RD, WARWICK, RI 02886). THE VEHICLE WAS TOWED TO AUDI NATICK (549 WORCESTER ST, NATICK, MA 01760) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND THE RECALL. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE HAD ALREADY BEEN REPAIRED PER THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT STATED THAT THE VEHICLE MISFIRED WHILE DRIVING AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUDI NYACK (127 NY-59, NYACK, NY 10960, (845) 353-7300) WHERE THE INTAKE COIL AND SPARK PLUGS WERE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. *TR
CAR IS MISFIRING MOST OF THE TIME , AFTER TUNE AND CHANGING THE INTAKE AND THE COILS AT THE DEALER. IT ALMOST STOPS
MY VEHICLE WAS RECALLED FOR A FUEL PUMP ISSUE WHICH WAS REPAIRED WITH TAPE IN 2018. THE FUEL PUMP IS NOW LEAKING FUEL CAUSING A FUEL SMELL IN THE VEHICLE AS WELL AS IN MY GARAGE AND HOUSE WHILE THE CAR IS PARKED IN THE GARAGE. WHEN I TOOK MY VEHICLE TO BE INSPECTED AND REPAIRED I WAS TOLD THE ORIGINAL REPAIR WAS NOT SUBSTANTIAL ENOUGH TO FIX THE ORIGINAL DEFECT. AUDI REPORTS NO NEW RECALLS ON THE VEHICLE AND THAT THERE WAS A RECALL ON A SMALL SELECTION OF VEHICLES IN THE ORIGINAL RECALL. THIS IS A HAZARD AND COULD CAUSE A FIRE. ALL VEHICLES IN THE ORIGINAL RECALL SHOULD BE RECALLED AGAIN AND REPAIRED PROPERLY, WITH MORE THAN TAPE.
STRONG SMELL OF GAS INSIDE THE CABIN AND OUTSIDE THE CAR WHILE MOVING AND WHILE STATIONARY. VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA RECALL 16V-660. DEALER STATES THE RECALL 18V818000 DOES NOT APPLY, EVEN THOUGH THE PREVIOUS RECALL SOLUTION WAS "INTERIM". DEALER REFUSES TO CLAIM RESPONSIBILITY.
I RECENTLY PURCHASED A 2010 AUDI Q5 PRESTIGE . I HAD IT FROM 7 DAY AND PUT FUEL IN IT MAYBE 4 TIMES . THE VERY LAST TIME I PUT FUEL IN IT THERE WAS A STRONG GAS SMELL COMING THROUGH THE VENTS . IT GETS STRONGER AND STRONGER.
NOTICEABLE SCENT OF GASOLINE INSIDE THE VEHICLE.
RECALL 20W9 - IN LATE JULY OF 2017 I NOTICED A VERY STRONG SMELL OF FUEL IN MY CAR. I TOOK IT TO MY LOCAL REPAIR SHOP ON 8/1/19 AS I COULD NO LONGER TOLERATE THE STRONG SMELL AND BECAME VERY WORRIED OF MY CAR EXPLODING. THEY FOUND THAT MY FUEL FLANGE WAS BROKEN. I DID NOT KNOW THERE WAS AN OPEN RECALL ON THIS PROBLEM. IT WAS ONLY AFTER I RECEIVED A RECALL ON MY AIRBAG IN DECEMBER 2018, AND TOOK IT AS INSTRUCTED TO MY AUDI DEALER, THAT I WAS TOLD THERE WAS AN OPEN RECALL. I CALLED AUDI AND ASKED WHAT I NEEDED TO DO AS I ALREADY HAD THE REPAIR MADE. I WAS TOLD AUDI WOULD REIMBURSE ME. I THEN RECEIVED A DENIAL LETTER FROM AUDI DATED 2/1/19. I CALLED AUDI AND WAS TOLD I WAS DENIED BECAUSE I DIDN'T TAKE IT TO A DEALERSHIP THAT WAS WITHIN 15 MILES FROM MY HOME. I EXPLAINED TO THEM THAT WHAT SHE SAID WAS THE DENIAL IS DIFFERENT THAN WHAT WAS STATED IN THE LETTER. THE DENIAL LETTER STATES "THE REIMBURSEMENT PERIOD FOR THIS SAFETY RECALL HAS ENDED." YOU WILL NOTE ON THE TOP OF THE INVOICE I SUBMITTED THAT I DID NOT TAKE IT TO HAVE THE FUEL FLANGE REPAIRED (WHICH WAS THE RECALL). IT CLEARLY STATES MY REASON FOR CONCERN - CK FOR GAS FUMES/REAR HATCH AREA . SHE THEN CALLED ME BACK ON 2/14/19 AND STATED SHE DID "INTERNAL RESEARCH" AND THE REIMBURSEMENT PERIOD FOR THIS RECALL HAD ENDED. THEY WOULD NOT BE REIMBURSING ME. SHE STATED I COULD APPEAL TO MY LOCAL AUDI DEALER THAT I HAD TO HAVE AN EMERGENCY REPAIR AND WHY I COULDN'T TAKE IT TO MY LOCAL AUDI DEALER TO HAVE THIS ISSUE FIXED. I THEN STARTED RECEIVING EMAILS AND NOTICES IN THE MAIL TO HAVE THIS ISSUE FIXED AT MY LOCAL AUDI DEALER. HOWEVER, IT WAS NOT UNTIL AFTER I HAD MY AIR BAG RECALL REPLACED THAT I STARTED RECEIVING THESE NOTICES. I HAD NO IDEA THERE WAS A RECALL FOR THIS PROBLEM. I HAD NO CHOICE AT THE TIME TO HAVE THE REPAIR MADE AT MY NORMAL REPAIR SHOP AS IT CAUSED A SIGNIFICANT HAZARD TO ME.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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