Owner-reported complaints naming the fuel system system, filed with NHTSA
Data refreshed
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 2010 Audi Q5 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 31 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 31, in the owner's own words
IN TANK FUEL PUMP CRACKED ON TOP ,LEAKING FUEL TO FLANGE AND ELECTRICAL CONECTION ON TOP OF TANK AND DOWN TO UNDER VEHICLE .NO RECALL ON AUDI SITE FOR THIS YEAR -2010 VEHICLE HAS 138000 MILES ONLY . i WAS NOT EXPECTING MATERIAL PROBLEM -PLASTIC NOT SUITABLE FOR FUEL ...
Fuel pump developed cracks and is leaking terribly. Looks like someone put a temporary seal when recalled (likely due to unavailability of parts at time).
Fuel vapor in cabin. Research indicated need to inspect fuel pump. Removed inspection cover and found fuel puddled all around pump and noted fuel would re-plenish through apparent micro-fractures in the plastic pump housing when wiped away. Crack not visible but fuel obviously coming through housing after being wiped. I am 4rth owner. NTSB site and Audi site shows no open recalls. CarFax received on purchase of the car shows no open recalls but at the same time shows no evidence of Audi or VW service since the recall was issued in 2016 (very strange). Very similar description in incident #11353734. Image and video taken of the pump housing and fuel surrounding it.
The contact owns a 2010 Audi Q5. The contact stated that the vehicle failed to restart after refueling. Additionally, a fuel odor was detected while driving. The vehicle was towed to the residence, where an independent mechanic diagnosed that the fuel pump needed to be replaced. The contact stated that the dealer had previously replaced the fuel pump; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.
- Fuel pump assembly leaking under rear passenger seat. Fuel odor in rear of car spreads to entire car quickly when engine is on. - Strong gasoline odor spreads quickly inside car cabin. Gasoline leaks from bottom of undercarriage near exhaust pipe causing a fire hazard. - The issue was confirmed by mechanic. A crack in fuel pump causes fuel to leak from pump when engine is on. - Vehicle has been inspected by a mechanic. Mechanic verified fuel leak from top of fuel pump. - No warning lamps or messages displayed prior or during the problem. Problem occurred 1 week ago.
THERE'S A STRONG SMELL OF GASOLINE INSIDE( AIR VENTS) AND OUTSIDE THE VEHICLE, WHILE DRIVING AND STATIONARY.
I HAVE A 2010 AUDI Q5 THAT IS LEAKING GAS ON THE GROUND WHILE ENGINE IS RUNNING WHILE SITTING STILL OR DRIVING DOWN THE ROAD.. I REMOVED THE PASSENGER REAR SEAT WHICH IS DIRECTLY ON TOP OF WHERE THE LEAK IS COMING FROM. I THEN REMOVED THE ACCESS PANEL FOR THE FUEL PUMP . GAS WAS SITTING ON TOP OF THE FUEL PUMP IN PUDDLES. I DECIDED TO START THE CAR WITH THE ACCESS PANEL REMOVED TO SEE WHERE EXACTLY THE LEAK WAS COMING FROM AND HOW BIG OF LEAK IT WAS. UPON STARTING THE ENGINE GAS SPRAYED DIRECTLY OUT OF THE TOP OF THE FUEL PUMP'S WHITE PLASTIC DOME TOP, NOT THE FUEL PUMP FLANGE. PERIMETER. IT IS A LARGE LEAK, IT SPRAYS LIKE A GEYSER UNHINDERED HITTING THE TOP OF THE ACCESS PANEL AND RUNNING ONTO THE GROUND. YOU CAN SEE VISIBLE CRACKS IN THE TOP OF THE FUEL PUMP. MY GAS MILEAGE WHICH WAS 21 MPG PER TANK IS NOW14 MPG ON LAST FILL UP SO MY GUESS IS ABOUT 7 GALLONS OF GAS LEAKS ONTO THE GROUND PER FILL UP. I AM AFRAID TO DRIVE THE VEHICLE IN THIS CONDITION AND THE FUMES ARE OVERWHELMING IN THE CABIN OF THE VEHICLE AND IF YOU ROLL DOWN THE WINDOW THE SMELL GETS WORSE...IN THE PICS UPLOADED YOU CAN SEE THE SPRAY AND VISIBLE CRACKS.
VEHICLE STARTED LEAKING FUEL SUDDENLY AND UNEXPECTEDLY AFTER STARTING CAR IN GARAGE FOR NO APPARENT REASON..STRONGLY BELIEVE IT'S A DEFECT SOMEWHERE. I SINCERELY BELIEVE WITH THIS TYPE OF PROBLEM THERE IS A SAFETY HAZARD FOR TO DRIVE. *TR
I NOTICED A FUEL SMELL EMANATING FROM THE REAR SEAT AREA ON THE PASSENGER SIDE OF THE VEHICLE, A 2010 AUDI Q% WITH 104,500 MILES. THIS WAS NOTICEABLE BOTH WHILE DRIVING AND STATIONARY WHILE PARKED IN THE GARAGE. AFTER FURTHER INVESTIGATION I VISUALLY SAW FUEL DROPS AROUND THE REAR PASSENGER SEAT ON THE BOTTOM OF THE VEHICLE. I VISITED THE NATIONAL HIGHWAY SAFETY WEBSITE AND FOUND A RECALL THAT MATCHED THE SYMTOMS I DESCRIBED ABOVE. I CONTACTED MY AUDI DEALER AND THEY INDICATED A FIX FOR THAT RECALL WAS COMPLETED IN 2016 ON MY VEHICLE. I AM NOT SURE WHAT WAS ACCOMPLISHED BUT IT SEEMS IT DIDN'T WORK. I HAVE BEEN TOLD BY THE AUDI SERVICE DEPARTMENT THAT THE FUEL FLANGE AND VARIOUS OTHER ITEMS WILL NEED TO BE REPLACED. AS THIS IS A SAFETY ITEM AND THE CAR CAN'T BE DRIVEN UNTIL REPAIRED I AUTHORIZED THE REPAIR AT SUBSTANTIAL EXPENSE. I FEEL AS IF A TEMPORARY FIX WAS COMPLETED IN 2016 AND NOT A PERMANENT FIX WHICH SHOULD HAVE BEEN ACCOMPLISHED.
AUDI DIDN'T FINISH THEIR RECALL 20W9. THE Q5 WE HAVE HAD THE FIRST STEP DONE BUT NOT THE REST. THIS IS FROM THE TSB : AUDI WILL NOTIFY OWNERS, AND DEALERS WILL CLEAN THE PUMP FLANGE AND INSTALL A BUTYL RUBBER BAND TO PROTECT THE PUMP, FREE OF CHARGE. PARTS ARE NOT CURRENTLY AVAILABLE. INTERIM NOTICES WILL SENT IN EARLY NOVEMBER 2016. A SECOND NOTICE WILL BE SENT WHEN PARTS ARE AVAILABLE. OWNERS MAY CONTACT AUDI CUSTOMER SERVICE AT 1-800-253-2834. VOLKSWAGEN'S NUMBER FOR THIS RECALL IS 20W9. OUR BACK SEAT IS FULL OF FUEL. THE PUMP CRACKED. THE LOCAL AUDI SHOP SAID THE RECALL HAS BEEN DONE, BUT AFTER I INVESTIGATED THE AUDI DEALERSHIP THAT DID THE RECALL, THEY MENTIONED ONLY A PROTECTIVE KIT WAS PUT ON.
TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT NOTICED A FUEL ODOR INSIDE THE VEHICLE AFTER IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE) AT INSKIP'S WARWICK AUTOMALL (1515 BALD HILL RD, WARWICK, RI 02886). THE VEHICLE WAS TOWED TO AUDI NATICK (549 WORCESTER ST, NATICK, MA 01760) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND THE RECALL. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE HAD ALREADY BEEN REPAIRED PER THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
MY VEHICLE WAS RECALLED FOR A FUEL PUMP ISSUE WHICH WAS REPAIRED WITH TAPE IN 2018. THE FUEL PUMP IS NOW LEAKING FUEL CAUSING A FUEL SMELL IN THE VEHICLE AS WELL AS IN MY GARAGE AND HOUSE WHILE THE CAR IS PARKED IN THE GARAGE. WHEN I TOOK MY VEHICLE TO BE INSPECTED AND REPAIRED I WAS TOLD THE ORIGINAL REPAIR WAS NOT SUBSTANTIAL ENOUGH TO FIX THE ORIGINAL DEFECT. AUDI REPORTS NO NEW RECALLS ON THE VEHICLE AND THAT THERE WAS A RECALL ON A SMALL SELECTION OF VEHICLES IN THE ORIGINAL RECALL. THIS IS A HAZARD AND COULD CAUSE A FIRE. ALL VEHICLES IN THE ORIGINAL RECALL SHOULD BE RECALLED AGAIN AND REPAIRED PROPERLY, WITH MORE THAN TAPE.
STRONG SMELL OF GAS INSIDE THE CABIN AND OUTSIDE THE CAR WHILE MOVING AND WHILE STATIONARY. VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA RECALL 16V-660. DEALER STATES THE RECALL 18V818000 DOES NOT APPLY, EVEN THOUGH THE PREVIOUS RECALL SOLUTION WAS "INTERIM". DEALER REFUSES TO CLAIM RESPONSIBILITY.
I RECENTLY PURCHASED A 2010 AUDI Q5 PRESTIGE . I HAD IT FROM 7 DAY AND PUT FUEL IN IT MAYBE 4 TIMES . THE VERY LAST TIME I PUT FUEL IN IT THERE WAS A STRONG GAS SMELL COMING THROUGH THE VENTS . IT GETS STRONGER AND STRONGER.
NOTICEABLE SCENT OF GASOLINE INSIDE THE VEHICLE.
RECALL 20W9 - IN LATE JULY OF 2017 I NOTICED A VERY STRONG SMELL OF FUEL IN MY CAR. I TOOK IT TO MY LOCAL REPAIR SHOP ON 8/1/19 AS I COULD NO LONGER TOLERATE THE STRONG SMELL AND BECAME VERY WORRIED OF MY CAR EXPLODING. THEY FOUND THAT MY FUEL FLANGE WAS BROKEN. I DID NOT KNOW THERE WAS AN OPEN RECALL ON THIS PROBLEM. IT WAS ONLY AFTER I RECEIVED A RECALL ON MY AIRBAG IN DECEMBER 2018, AND TOOK IT AS INSTRUCTED TO MY AUDI DEALER, THAT I WAS TOLD THERE WAS AN OPEN RECALL. I CALLED AUDI AND ASKED WHAT I NEEDED TO DO AS I ALREADY HAD THE REPAIR MADE. I WAS TOLD AUDI WOULD REIMBURSE ME. I THEN RECEIVED A DENIAL LETTER FROM AUDI DATED 2/1/19. I CALLED AUDI AND WAS TOLD I WAS DENIED BECAUSE I DIDN'T TAKE IT TO A DEALERSHIP THAT WAS WITHIN 15 MILES FROM MY HOME. I EXPLAINED TO THEM THAT WHAT SHE SAID WAS THE DENIAL IS DIFFERENT THAN WHAT WAS STATED IN THE LETTER. THE DENIAL LETTER STATES "THE REIMBURSEMENT PERIOD FOR THIS SAFETY RECALL HAS ENDED." YOU WILL NOTE ON THE TOP OF THE INVOICE I SUBMITTED THAT I DID NOT TAKE IT TO HAVE THE FUEL FLANGE REPAIRED (WHICH WAS THE RECALL). IT CLEARLY STATES MY REASON FOR CONCERN - CK FOR GAS FUMES/REAR HATCH AREA . SHE THEN CALLED ME BACK ON 2/14/19 AND STATED SHE DID "INTERNAL RESEARCH" AND THE REIMBURSEMENT PERIOD FOR THIS RECALL HAD ENDED. THEY WOULD NOT BE REIMBURSING ME. SHE STATED I COULD APPEAL TO MY LOCAL AUDI DEALER THAT I HAD TO HAVE AN EMERGENCY REPAIR AND WHY I COULDN'T TAKE IT TO MY LOCAL AUDI DEALER TO HAVE THIS ISSUE FIXED. I THEN STARTED RECEIVING EMAILS AND NOTICES IN THE MAIL TO HAVE THIS ISSUE FIXED AT MY LOCAL AUDI DEALER. HOWEVER, IT WAS NOT UNTIL AFTER I HAD MY AIR BAG RECALL REPLACED THAT I STARTED RECEIVING THESE NOTICES. I HAD NO IDEA THERE WAS A RECALL FOR THIS PROBLEM. I HAD NO CHOICE AT THE TIME TO HAVE THE REPAIR MADE AT MY NORMAL REPAIR SHOP AS IT CAUSED A SIGNIFICANT HAZARD TO ME.
I HEAR (VOLKSWAGEN) IS RECALLING CERTAIN MODEL YEAR 2009-2012 AUDI Q5, AND 2007-2012 AUDI Q7 VEHICLES EQUIPPED WITH GASOLINE ENGINES. THE FUEL PUMP FLANGE ON THE AFFECTED VEHICLES MAY CRACK, ALLOWING FUEL TO LEAK. MY Q5 HAVE THE SAME PROBLEM I DON'T KNOW WHY I DIDN'T GET THE RECALL.
I RECEIVED A NOTICE OF RECALL FOR MY VEHICLE DUE TO POSSIBILITY OF LEAKING FUEL. CALLED THE DEALER TO COMPLETE THE RECALL IN NOVEMBER 2016 ALONG WITH AN REGULAR MAINTENANCE, TOOK THE CAR IN AND WAS NOT ADVISED OF ANY ISSUES WITH COMPLETING EITHER SERVICE. PICKED THE CAR UP AND WAS TOLD THAT THE PART REQUIRED FOR THE RECALL WAS NOT AVAILABLE AND THAT I WOULD BE CALLED BY THE DEALER ONCE THE PART BECAME AVAILABLE SO THE REPAIR COULD BE COMPLETED. IT IS NOW MARCH OF 2018 AND I HAVE YET TO RECEIVE A CALL TO SCHEDULE THE REPAIR OF THE RECALL.
TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT STATED THAT THE VEHICLE EMITTED A FUEL ODOR FROM OUTSIDE OF THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT DID NOT SMELL THE FUEL ODOR UNTIL NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS REMEDIED AT AUDI LYNBROOK (855 SUNRISE HWY, LYNBROOK NY). THE VEHICLE WAS NOT DIAGNOSED FOR THE ADDITIONAL FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 AND 16V660000 (AIR BAGS, FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CLASSIC AUDI, LOCATED AT 541 WHITE PLAINS RD, EASTCHESTER, NY 10709; (855) 977-2266) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TAKATA RECALL, DEALER HAS NO IDEA WHEN THEY WILL BE ABLE TO REPLACE THE SAFETY HAZARD. ISSUE #2 FUEL FUMES FILLING THE CAR AS YOU ARE DRIVING AND THIS IS AFTER THE DEALER CLAIMS THEY FIXED IT BY PUTTING A PATCH ON THE GAS TANK FLANGE, WHICH HAS NOT CORRECTED THE PROBLEM.
TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE); HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/02/2017*LJ UPDATED 08/08/2017*JS
OUR AUDI Q5 JUST LAST NIGHT FRI. 1.27.17 AT 10PM LOST POWER AND WITHIN 30 SECONDS COMPLETE STOP AND STALL. I WAS TRAVELING WITH MY WIFE AND 4 YR. OLD SON ON OUR WAY HOME ON 210 FWY AND 57 INTERCHANGE WITHIN SECONDS WE ARE STUCK RIGHT IN THE MIDDLE OF A 4 LANE HIGHWAY WITH CARS AND BIG RIGS ZOOM BY US AND SWERVING AROUND US. WE COULD DO NOTHING EXCEPT SIT IN THE CAR AS WE SEE A CAR HEADING RIGHT FOR US AND BRACE FOR THE COLLISION. THANK GOD WE WALKED AWAY WITH OUR LIVES AND ONLY WHIPLASH AND NOT KILLED LEAVING MY 8YR OLD DAUGHTER ALL ALONE. THE CAR AS TOWED AWAY AND TAKEN TO A BODY SHOP FOR NOW. CAR MAYBE TOTALED UNSURE AS OF YET. ALSO MAN AT THE BODY SHOP READ THE CAR CODES WHICH ONE WAS THE FUEL PRESSURE REGULATOR ERROR CODE. THIS WAS AN EXTREMELY TRAUMATIC EXPERIENCE FOR MY MYSELF, WIFE AND CHILD. WE ARE GOING TO AUDI AND REPORT THIS TO THEM ON MONDAY. THIS SEEMS TO BE THE SAME ISSUE OTHERS REPORTED IN PAST AND TO THE NHTSA HERE IS A REPORT OF A CRASH THAT MAYBE FROM THE SAME REPORTS AS OTHERS. *TR
TAKATA RECALL. STILL NO REPLACEMENT AIRBAG FOR THIS VEHICLE. THE CONSUMER STATED THE FUEL PUMP FLANGE RECALL PART WAS NOT AVAILABLE. *JS
I AM VERY CONCERNED ABOUT MY SAFETY AT THIS POINT , THE RECALL IS THE SDI DRIVER FRONTAL AIR BAG AND FUEL PUMP FLANGE, FOR THE AIRBAG IT HAS BEEN OVER 8 MONTH AND THE PARTS ARE STILL NOT AVAIALBLE??????????????? WHAT?
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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