RoadVitals

2007 Bigdog Mastiff

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Aug 27, 2011
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Dec 18, 2007
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2007 Bigdog Mastiff, most frequently naming the tires & wheels, steering and suspension categories. 2 safety recalls have been issued covering this model year; and 10 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Tires & wheels250.0%
  • Steering125.0%
  • Suspension125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
07V580000

STRUCTURE:BODY

Dec 18, 2007
8,061 units potentially affected
The defect: ON CERTAIN MOTORCYCLES, THE REAR FENDER STRUT ATTACHING BOLTS CAN FAIL ALLOWING THE REAR FENDER TO DETACH FROM THE MOTORCYCLE.
The risk: THIS COULD OCCUR WITHOUT PRIOR WARNING AND COULD RESULT IN AN INJURY OR A CRASH.
The remedy: DEALERS WILL REMOVE EXISTING STRUT BOLTS AND REPLACE WITH HIGHER TENSILE STRENGTH ATTACHING BOLTS AND UPDATED WASHERS. HIGHER TORQUE VALUES WILL BE OBSERVED WHEN INSTALLING THE REPLACEMENT FASTENERS. THE RECALL BEGAN ON JANUARY 21, 2008. OWNERS MAY CONTACT BIG DOG AT 316-267-9121.
BIG DOG MOTORCYCLES, LLCView on NHTSA.gov
07E058000

EQUIPMENT

Aug 15, 2007
1,800 units potentially affected
The defect: CERTAIN BIG DOG AFTERMARKET SISSY BAR ASSEMBLIES SOLD AS AN ACCESSORY PART FOR THE MOTORCYCLES LISTED ABOVE. THE SISSY BAR ASSEMBLIES MAY BE UNDERSIZED, ALLOWING EXCESSIVE MOVEMENT OF THE SISSY BAR. OVER TIME, THIS COULD CAUSE THE BOLTS THAT RETAIN THE SISSY BAR TO BREAK ALLOWING THE SISSY BAR TO DETACH FROM THE MOTORCYCLE.
The risk: THIS CONDITION COULD OCCUR WITHOUT WARNING AND COULD RESULT IN INJURY AND/OR A CRASH.
The remedy: BIG DOG WILL NOTIFY OWNERS AND REPLACE THE AFFECTED SISSY BARS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR ABOUT AUGUST 24, 2007. OWNERS CAN CONTACT BIG DOG MOTORCYCLES CUSTOMER SERVICE DEPARTMENT COLLECT AT 316-267-9121.
BIG DOG MOTORCYCLES, LLCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Tires & wheels
Filed Aug 27, 2011

I HAD A AVON COBRA 300/35-18 TIRE START TO SEPARATE WITH ONLY 1800 MILES ON IT. *TT

NHTSA ID
10421686
Incident
Aug 5, 2011
Tires & wheels
Filed Aug 6, 2011

MOTORCYCLE TIRE AVON COBRA AV72 3000/35 VR18 (87V) THIS TIRE IS SEPERATING AT THE JOIN SLICE AFTER ONLY 6500 MILES. THE SAME IDENTICAL TIRE ON A DIFFERENT BIKE IS SEPERATING AFTER 2500 MILES. A BLOW OUT IF THIS TIRE FAILS COULD RESULT IN INJURY OR DEATH. THIS FAILURE HAS BEEN REPORTED ON MANY BIKES WITH THE SAME EXACT TIRE. *TT

NHTSA ID
10417779
Incident
Aug 4, 2011
Mileage
6,500 mi
SteeringSuspension
Filed Jun 18, 2008

TL*THE CONTACT OWNS A 2007 BIG DOG MASTIFF. THE CONTACT RECEIVED THREE RECALL NOTICES FOR HIS VEHICLE IN DECEMBER OF 2007, JANUARY OF 2008, AND MARCH OF 2008. HE TOOK THE VEHICLE TO THE DEALER FOR REPAIR, BUT THEY STATED THAT NO ONE WAS AVAILABLE TO SERVICE THE VEHICLE. WHEN HE CALLED THE DEALER BACK, HE WAS INFORMED THAT THEY WERE GOING OUT OF BUSINESS. HE ATTEMPTED TO CALL THE MANUFACTURER, BUT COULD NOT REACH A REPRESENTATIVE. THE THREE RECALLS WERE IN REGARDS TO THE REAR FENDER STRUT BOLT, A VOLTAGE REGULATOR, AND A BALANCING ISSUE. THE RECALL NUMBERS WERE UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 1,500 AND FAILURE MILEAGE WAS APPROXIMATELY 1,000.

NHTSA ID
10231473
Incident
Dec 17, 2007
Mileage
1,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

07V580

SUSPENSION:FRONT:MACPHERSON STRUT

BIG DOG MOTORCYCLE: STRUT BOLTS REPLACEMENT. REMOVE STRUT BOLTS AND INSTALL STRUT BOLT KIT P/N 243 000010-00. *PE

SIL-0008

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

BIG DOG MOTORCYCLE: ELECTRICAL SIDE COVER CONTACT WITH BELT GUARD. A WIRE BUNDLE MAY PROTRUDE INTO THE RIGHT ELECTRICAL SIDE COVER. *PE

SIL-0001

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

BIGDOG MOTORCYCLES: THIS LETTER HIGHLIGHTS THE DIFFERENCE BETWEEN THE VARIOUS ELECTRONIC HARNESS CONTROLLERS (EHCS). FOR MODELS YEARS 2005-2009 MOTORCYCLES. *PE

SB-1106

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

BIGDOG MOTORCYCLE: NEW PRIMARY INSPECTION COVER GASKET. INSTALL NEW INSPECTION COVER GASKET ON ALL 2005-2008 BIG DOG MOTORCYCLES. *PE

SB-1102

EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:ELECTRICAL

BIGDOG MOTORCYCLE: HIDDEN SHOCK ELECTRICAL COVER HARDWARE REPLACEMENT. ELECTRICAL SIDE COVERS MAY CRACK OR BREAK. 243-000011-00 FOR ALL MODELS EXCEPT 2006 K9. 243-000013-00 FOR 2006 K9 MODEL. *PE

07-V-580

STRUCTURE:BODY; STRUCTURE:BODY:BUMPERS

BIGDOG MOTORCYCLE: REAR FENDER STRUT BOLT REMEDY. REAR FENDER STRUT BOLTS MAY FAIL ALLOWING THE FENDER TO DETACH FROM THE MOTORCYCLE. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Bigdog Mastiff by model year
YearComplaintsRecallsInvestigationsIssue Index
2009000—
2008120—
2007Viewing320—
2006160—
2005280—
2004651—
2003010—
2002000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.