RoadVitals

2015 Bigtex 25GN Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Jan 8, 2017
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Sep 18, 2015

What this page shows

Our database holds 2 NHTSA owner-reported complaints for the 2015 Bigtex 25GN. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–2 of 2

Body & structureBrakes
Filed Jan 8, 2017
Crash reported1 injury reported1 death reported

DEALER SWAP ON TRAILER 04-27-2015 FROM GEORGETOWN TX DAY OF PICKUP THE BRAKES WASN'T WORKING AFTER SPENDING A DAY AT DEALERSHIP BY DAY END WORKING HOWEVER A LEAK WAS DETECTED IN REAR ON BRAKE LINE COUPLER THEY ATTEMPTED TO TIGHTEN IT UP AND I PROCEEDED TO LEAVE DEALERSHIP. ON OR ABOUT JUNE 9TH 2015 TRAILER HAD NO BRAKES, LEAKING FLUID OUT OF COUPLINGS, DEALERSHIP REFUSED TO FIX. REPLACED COUPLING AT OWN EXPENSE. ON JULY 4 I WAS PUT OUT OF SERVICE IN HOUSTON TX BY DOT BECAUSE BRAKE FAILED AGAIN LEAKING THIS TIME CALIPER HAD BLEW OUT..DEALERSHIP REFUSED TO FIX DEXTER AXLES SENT PARTS TO FIX. IN SEPTEMBER 2015 ALL CALIPERS BLEW OUT DEALERSHIP IN GEORGETOWN AND MT PLEASANT REFUSED TO FIX AGAIN DEXTER AXLES SUPPLIED PARTS TO BRAKE TECH IN CORBIN FOR REPAIR. WHEREFORE IN OCTOBER 2016 AND ACCIDENT OCCURRED RESULTING IN A DEATH DUE IN PART OF BRAKES FAILING AND BLOWING OUT WHILE BRAKING. AT THAT TIME ALL CALIPERS HAD BLEW AND BRAKES WAS METAL TO METAL ONCE AGAIN NOT EVEN 35 DAYS AFTER THE SECOND REPLACEMENT. WHEREFORE CONNIE MASSIE AT DEXTER DETERMINED IT WAS A FAULTY ACTUATOR THAT WAS CAUSING BRAKES TO PREMATURELY FAIL. BIG TEX HAS HAD THIS SIMILAR PROBLEM IN THE PAST. THIS ACTUATOR WAS NOT RELEASING CORRECTLY CAUSING DRAG ON ROTORS AND PADS CAUSING THEM TO WEAR EXTREMELY FAST. STILL BIG TEX IN MT PLEASANT TX REFUSED TO SERVICE BRAKES EITHER TIME THIS ISSUE CAME UP. AFTER THE FATAL ACCIDENT IN SPARKS NV, BIG TEX WAS CONTACTED AND CALL WAS FORWARDED TO BARRY IN WARRANTY DEPARTMENT WHERE AT THAT TIME BARRY REFUSED TO FIX BRAKES AND TRAILER HAD TO BE TAKEN TO PERFORMANCE TRAILERS IN MT PLEASANT WITH THE ASSISTS OF DEXTER AXLES TO REPLACE COMPLETE BRAKING SYSTEM. AT NO TIME HAS BIG TEX ASSISTED IN REPAIRING THIS TRAILER AND REASON I HAVE THIS TRAILER IS THE 22GN I PURCHASED FROM BIG TEX BRAKES NEVER WORKED FROM DAY ONE& SPRING HANGER WELD BROKE LOSS FROM FRAME FATALITY 10/24/15

NHTSA ID
10943690
Incident
Oct 24, 2015
Mileage
1 mi
Brakes
Filed Sep 18, 2015

TL* THE CONTACT OWNS A 2015 BIG TEX 25GN TRAILER. WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT PASSENGER SIDE BRAKE CALIPER FRACTURED AND THE SECOND AXLE FRACTURED AND BLEW THE BRAKE LINE. THE FAILURE RECURRED ON THREE DIFFERENT OCCASIONS. THE TRAILER WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID
10765102
Incident
May 7, 2015
Mileage
1,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .