2015 Bigtex 25GN Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2015 Bigtex 25GN, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Brakes266.7%
- Body & structure133.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
DEALER SWAP ON TRAILER 04-27-2015 FROM GEORGETOWN TX DAY OF PICKUP THE BRAKES WASN'T WORKING AFTER SPENDING A DAY AT DEALERSHIP BY DAY END WORKING HOWEVER A LEAK WAS DETECTED IN REAR ON BRAKE LINE COUPLER THEY ATTEMPTED TO TIGHTEN IT UP AND I PROCEEDED TO LEAVE DEALERSHIP. ON OR ABOUT JUNE 9TH 2015 TRAILER HAD NO BRAKES, LEAKING FLUID OUT OF COUPLINGS, DEALERSHIP REFUSED TO FIX. REPLACED COUPLING AT OWN EXPENSE. ON JULY 4 I WAS PUT OUT OF SERVICE IN HOUSTON TX BY DOT BECAUSE BRAKE FAILED AGAIN LEAKING THIS TIME CALIPER HAD BLEW OUT..DEALERSHIP REFUSED TO FIX DEXTER AXLES SENT PARTS TO FIX. IN SEPTEMBER 2015 ALL CALIPERS BLEW OUT DEALERSHIP IN GEORGETOWN AND MT PLEASANT REFUSED TO FIX AGAIN DEXTER AXLES SUPPLIED PARTS TO BRAKE TECH IN CORBIN FOR REPAIR. WHEREFORE IN OCTOBER 2016 AND ACCIDENT OCCURRED RESULTING IN A DEATH DUE IN PART OF BRAKES FAILING AND BLOWING OUT WHILE BRAKING. AT THAT TIME ALL CALIPERS HAD BLEW AND BRAKES WAS METAL TO METAL ONCE AGAIN NOT EVEN 35 DAYS AFTER THE SECOND REPLACEMENT. WHEREFORE CONNIE MASSIE AT DEXTER DETERMINED IT WAS A FAULTY ACTUATOR THAT WAS CAUSING BRAKES TO PREMATURELY FAIL. BIG TEX HAS HAD THIS SIMILAR PROBLEM IN THE PAST. THIS ACTUATOR WAS NOT RELEASING CORRECTLY CAUSING DRAG ON ROTORS AND PADS CAUSING THEM TO WEAR EXTREMELY FAST. STILL BIG TEX IN MT PLEASANT TX REFUSED TO SERVICE BRAKES EITHER TIME THIS ISSUE CAME UP. AFTER THE FATAL ACCIDENT IN SPARKS NV, BIG TEX WAS CONTACTED AND CALL WAS FORWARDED TO BARRY IN WARRANTY DEPARTMENT WHERE AT THAT TIME BARRY REFUSED TO FIX BRAKES AND TRAILER HAD TO BE TAKEN TO PERFORMANCE TRAILERS IN MT PLEASANT WITH THE ASSISTS OF DEXTER AXLES TO REPLACE COMPLETE BRAKING SYSTEM. AT NO TIME HAS BIG TEX ASSISTED IN REPAIRING THIS TRAILER AND REASON I HAVE THIS TRAILER IS THE 22GN I PURCHASED FROM BIG TEX BRAKES NEVER WORKED FROM DAY ONE& SPRING HANGER WELD BROKE LOSS FROM FRAME FATALITY 10/24/15
TL* THE CONTACT OWNS A 2015 BIG TEX 25GN TRAILER. WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT PASSENGER SIDE BRAKE CALIPER FRACTURED AND THE SECOND AXLE FRACTURED AND BLEW THE BRAKE LINE. THE FAILURE RECURRED ON THREE DIFFERENT OCCASIONS. THE TRAILER WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. THE VIN WAS NOT AVAILABLE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
DEALER SWAP ON TRAILER 04-27-2015 FROM GEORGETOWN TX DAY OF PICKUP THE BRAKES WASN'T WORKING AFTER SPENDING A DAY AT DEALERSHIP BY DAY END WORKING HOWEVER A LEAK WAS DETECTED IN REAR ON BRAKE LINE COUPLER THEY ATTEMPTED TO TIGHTEN IT UP AND I PROCEEDED TO LEAVE DEALERSHIP. ON OR ABOUT JUNE 9TH 2015 TRAILER HAD NO BRAKES, LEAKING FLUID OUT OF COUPLINGS, DEALERSHIP REFUSED TO FIX. REPLACED COUPLING AT OWN EXPENSE. ON JULY 4 I WAS PUT OUT OF SERVICE IN HOUSTON TX BY DOT BECAUSE BRAKE FAILED AGAIN LEAKING THIS TIME CALIPER HAD BLEW OUT..DEALERSHIP REFUSED TO FIX DEXTER AXLES SENT PARTS TO FIX. IN SEPTEMBER 2015 ALL CALIPERS BLEW OUT DEALERSHIP IN GEORGETOWN AND MT PLEASANT REFUSED TO FIX AGAIN DEXTER AXLES SUPPLIED PARTS TO BRAKE TECH IN CORBIN FOR REPAIR. WHEREFORE IN OCTOBER 2016 AND ACCIDENT OCCURRED RESULTING IN A DEATH DUE IN PART OF BRAKES FAILING AND BLOWING OUT WHILE BRAKING. AT THAT TIME ALL CALIPERS HAD BLEW AND BRAKES WAS METAL TO METAL ONCE AGAIN NOT EVEN 35 DAYS AFTER THE SECOND REPLACEMENT. WHEREFORE CONNIE MASSIE AT DEXTER DETERMINED IT WAS A FAULTY ACTUATOR THAT WAS CAUSING BRAKES TO PREMATURELY FAIL. BIG TEX HAS HAD THIS SIMILAR PROBLEM IN THE PAST. THIS ACTUATOR WAS NOT RELEASING CORRECTLY CAUSING DRAG ON ROTORS AND PADS CAUSING THEM TO WEAR EXTREMELY FAST. STILL BIG TEX IN MT PLEASANT TX REFUSED TO SERVICE BRAKES EITHER TIME THIS ISSUE CAME UP. AFTER THE FATAL ACCIDENT IN SPARKS NV, BIG TEX WAS CONTACTED AND CALL WAS FORWARDED TO BARRY IN WARRANTY DEPARTMENT WHERE AT THAT TIME BARRY REFUSED TO FIX BRAKES AND TRAILER HAD TO BE TAKEN TO PERFORMANCE TRAILERS IN MT PLEASANT WITH THE ASSISTS OF DEXTER AXLES TO REPLACE COMPLETE BRAKING SYSTEM. AT NO TIME HAS BIG TEX ASSISTED IN REPAIRING THIS TRAILER AND REASON I HAVE THIS TRAILER IS THE 22GN I PURCHASED FROM BIG TEX BRAKES NEVER WORKED FROM DAY ONE& SPRING HANGER WELD BROKE LOSS FROM FRAME FATALITY 10/24/15
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .