RoadVitals

2002 BMW 745I

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
54
Latest Feb 24, 2020
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jul 1, 2003
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
2
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
4

Overview

Our database contains 54 NHTSA owner-reported complaints for the 2002 BMW 745I, most frequently naming the brakes, airbags and powertrain (other) categories. 2 safety recalls have been issued covering this model year; 2 NHTSA investigations name it; and 26 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov

ENGINE AND ENGINE COOLING

Jul 1, 2003
5,470 units potentially affected
The defect: ON CERTAIN PASSENGER VEHICLES, DUE TO A SOFTWARE ERROR, A DESYNCHRONIZATION OF THE VALVETRONIC MOTORS FOR ENGINE BANKS I AND II MAY OCCUR. IF THIS OCCURS, THE ENGINE COULD STALL.
The risk: IN THOSE CASES, THE DRIVER MAY NOT BE ABLE TO RESTART THE ENGINE. DEPENDING ON THE LEVEL OF ENGINE ROUGHNESS, OR STALLING, AS WELL AS TRAFFIC CONDITIONS AND THE DRIVER'S REACTIONS, THIS COULD LEAD TO A CRASH.
The remedy: DEALERS WILL REPROGRAM THE DIGITAL ENGINE MANAGEMENT CONTROL UNIT. OWNER NOTIFICATION BEGAN JULY 8, 2003. OWNERS SHOULD CONTACT BMW AT 1-800-831-1117.
BAYERISCHE MOTOREN WERKEView on NHTSA.gov

FUEL SYSTEM, GASOLINE:DELIVERY

Jun 3, 2002
8,412 units potentially affected
The defect: ON CERTAIN PASSENGER VEHICLES, THE ELECTRIC FUEL PUMP RUNS AT A ROTATIONAL SPEED THAT COULD RESULT IN REDUCED LUBRICATION OF ITS INTERNAL COMPONENTS. OVER AN EXTENDED PERIOD OF TIME, WEAR-INDUCED INTERNAL DAMAGE TO THE FUEL PUMP COULD RESULT IN INSUFFICIENT FUEL SUPPLY TO THE ENGINE WHEN THE FUEL TANK CONTAINS ONE-THIRD OR LESS OF ITS MAXIMUM FUEL CAPACITY.
The risk: IF THIS WERE TO OCCUR, THE ENGINE COULD STALL AND NOT BE RESTARTED UNTIL MORE FUEL WAS ADDED TO THE FUEL TANK. THIS COULD OCCUR EVEN THOUGH THE FUEL GAUGE INDICATED THAT FUEL STILL REMAINED IN THE TANK.
The remedy: DEALERS WILL REPROGRAM THE FUEL PUMP CONTROL SYSTEM. OWNER NOTIFICATION BEGAN JUNE 28, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT BMW AT 1-800-332-4269.
BAYERISCHE MOTOREN WERKEView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

EA12002ClosedEngineering Analysis

Vehicle Rollaway

Opened Apr 10, 2012
Closed Jan 24, 2013

In a letter dated October 16, 2012, BMW of North America, LLC (BMW) submitted a Defect Information Report (DIR), NHTSA Recall No. 12V-502 to NHTSA identifying a safety defect involving the possibility of unattended vehicle rollaway in MY 2005 through 2008 BMW 7-Series (approximately 45,000) vehicles equipped with the Comfort Access Option.The Comfort Access option allows the driver to start and stop the engine (by pressing the engine start / stop button) without inserting the key fob into the vehicles key slot in the instrument panel.Subject vehicles not equipped with the Comfort Access option require the key fob be inserted the key slot to start the engine.Upon removal of the key from the key slot the vehicle will automatically shift to Park if the driver has not done so using the gearshift lever.Sunject vehicles equipped with the Comfort Access option are designed such that when the vehicle is stopped with the service brakes applied and the transmission in Drive or Reverse, the driver can push the engine start/stop button one time, stopping the engine and automatically shifting the transmission to Park.In its DIR, BMW identified a condition such that if the driver depressed the start-stop button multiple times in rapid succession, the transmission could shift to Neutral instead of Park.With the transmission in neutral, depending on the slope of the road, the vehicle could rollaway if unattended.In review of data submitted to the Office of Defects Investigation (ODI) and of reports submitted to BMW, ODI identified 20 reports alleging vehicle rollaway involving vehicles equipped with Comfort Access.The vehicles identified in these reports are all subject to recall 12V-502.Ten of these reports were identified as likely related to the defect described in recall 12V-502.Two of the reports are likely related to other mechanical failures.The remaining 8 allegations of vehicle rollaway could not be associated with a specific cause.There are 32 reports alleging vehicle rollaway in the subject vehicles not equipped with the Comfort Access option.A vehicle based safety defect trend was not identified in these reports.Subject vehicles not equipped the Comfort Access option will automatically shift to Park once the key fob is removed from the key slot.In this regard these vehicles behave similarly to those with traditional mechanical keys where the key cannot be removed from the ignition unless the vehicle is shifted to Park.The difference between these vehicles and the subject vehicles with the Comfort Access option is that in the Comfort Access equipped vehicles, the engine can be started and stopped without the key fob in the key slot.ODI reports 10429922 and 10419177 noted in the EA opening resume were determined to be vehicles not equipped with the Comfort Access option and ODI did not identify a vehicle based safety defect associated with these incidents.This investigation is closed.The ODI report cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:10185770

ELECTRICAL SYSTEMLed to recall 12V502000
PE11025ClosedPreliminary Evaluation

Vehicle Rollaway

Opened Aug 5, 2011
Closed Apr 23, 2012

In response to the Office of Defects Investigation's (ODI) Information Request (IR) for PE11-025, BMW provided ODI with 1 complaint and 46 field reports relating to either incidents of unattended vehicle rollaway or vehicle movement after the driver expected the vehicle gearshift to automatically shift to park. ODI's analysis of the data provided by BMW identified 14 crashes and 5 alleged injuries. ODI has also identified 3 additional reports in its database alleging vehicle rollaway incidents of which 2 resulted in crashes.The subject vehicles are all equipped with push-buttons (Start/Stop button) to control starting/stopping the engine and Shift-by-Wire gearshift systems controlled by a column mounted selector lever behind the steering wheel. The Start/Stop button also controls switching the ignition and the radio ready state On and Off. Shift-by-wire systems replace the traditional mechanical connection (e.g., cable or linkage) between the gearshift and automatic transmission with an electronic connection controlled by a computer module. When parking the vehicle, the driver has the capability to manually shift the vehicle to park by pressing the Park button on the end of the electronic gearshift lever. However, the instructions for engine shutoff provided in the owner's manual state that pressing the Start/Stop button serves the dual function of switching off the engine and automatically shifting the transmission to Park.In response to ODI's information request for PE11-025, BMW described several circumstances where the subject vehicles may shift to neutral when the driver may expect it to automatically shift to park. First, for Comfort Access System (CAS) vehicles, if the transmission is in neutral when the key fob is in the ignition slot and the Start/Stop button is pressed to shut-off the engine, the transmission will remain in neutral. This is referred to as the Carwash mode and is a normal operating feature of the vehicles that is described in the owner's manual. BMW also described two circumstances that are not normal operating features and are not described in the owners' manual: (1) with the transmission in drive or reverse and the engine running, if the Start/Stop button is pushed 2 or 3 times within a 0.3 second to 0.5 second interval, the engine will stop and the transmission will shift to Neutral; and 2) if the Park button on the gearshift lever is pressed at the same time that the gearshift lever is actuated (i.e., toggled up or down) to select drive, reverse or neutral; the transmission will shift to neutral or remain in neutral.Beginning in model year (MY) 2005, BMW introduced CAS as an optional feature package for the subject vehicles.The key for CAS equipped vehicles is an electronic code that is sent to the engine control module by a remote transmitter (key fob). An optional docking port (key slot) is provided for driver convenience or to put the vehicle into Car Wash mode, which allows for engine shutoff in neutral. BMW sold approximately 45,000 subject vehicles with CAS and approximately 94 percent of the CAS equipped vehicles were produced from MY 2006 through 2008. Non-CAS subject vehicles were produced from MY 2002 through 2008 and require the remote control to be in the ignition slot located next to the Start/Stop button to start the engine.The 50 incidents identified by ODI's analysis of complaints and field reports include 18 involving CAS vehicles (39.6 incidents per 100,000 vehicles) and 32 involving non-CAS vehicles (42.0 incidents per 100,000 vehicles). Because the incidents are considered random events, the failure rates were also adjusted for vehicle exposure, resulting in rat

ELECTRICAL SYSTEM

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Engine
Filed Feb 24, 2020

I BOUGHT THE CAR FROM SOMEONE IN CASH. IT HAS SMOKE COMING OUT OF THE TAIL PIPES. WHEN ITS SITTING AND IDLING FOR A WHILE IT SMOKES TERRIBLY.

NHTSA ID
11311060
Incident
Nov 16, 2018
AirbagsDriver assistanceInterior & seats
Filed Dec 12, 2017

AIR BAG LIGHT ON SEAT DRIVER WANT ADJUST PROPER

NHTSA ID
11054084
Incident
Jan 7, 2014
Mileage
90,000 mi
Airbags
Filed May 6, 2016

TL* THE CONTACT OWNS A 2002 BMW 745I. WHILE DRIVING APPROXIMATELY 55 MPH, THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO CHECKED ALL CONNECTIONS TO THE AIR BAGS, SCANNED THE COMPUTER, AND THE LIGHT DIMMED. THE FAILURE RECURRED AFTER TWO WEEKS AND THE LIGHT REMAINED ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. A FOLLOW-UP APPOINTMENT WAS SCHEDULED WITH THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

NHTSA ID
10863653
Incident
Jan 15, 2012
Mileage
100,000 mi
Brakes
Filed Jan 26, 2016

VEHICLE HAS A RECALL FOR BRAKE VACUUM PUMP 10V-446. VEHICLE WAS BROUGHT INTO A LOCAL MECHANIC AND HE SAID THE BRAKE MASTER CYLINDER WAS NOT WORKING PROPERLY. HE DID RESEARCH AND SAID THAT IT WAS A BMW RECALL. FINALLY TOOK VEHICLE INTO BMW (TUCSON) AND THE SAID THEY SAW NO OIL LEAK, THEREFORE MASTER CYLINDER WOULD NOT BE REPLACED. THEY WANT TO CHARGE $1,175 TO FIX IT. THE BRAKE VACUUM PUMP AND MASTER CYLINDER WORK TOGETHER. BMW IS NOT FIXING THE REAL PROBLEM, THEY ARE EXPECTING ME TO FIX THE FLAWED BRAKE SYSTEM. THE HEAT OF THE ENGINE CAN BURN OIL OFF, SO JUST BECAUSE THEY DIDN'T SEE IT, DOESN'T MEAN IT WASN'T THERE AND CAUSED THE FAILURE OF THE MASTER CYLINDER DIAPHRAGM. WHEN THE PART CONNECTED THE RECALL AND IS FAULTY, THAT SHOULD BE COVERED. THIS IS A SAFETY ISSUE THAT BMW IS NOT FIXING AND ALLOWING VEHICLES ON THE ROAD WITH FAULTY BRAKES. THEY DESIGNED THE BRAKING SYSTEM AND BEING SUCH AN IMPORTANT PART OF A VEHICLE, THEY SHOULD BE RESPONSIBLE TO FIX THE PROBLEM. ALL BRAKING PARTS ARE ORIGINAL BMW PARTS.

NHTSA ID
10822343
Incident
Jan 26, 2016
Seat belts
Filed Jul 14, 2015

ALL OF A SUDDEN, I GOT INTO MY 745I 2002,"FAULT IN PASSENGER RESTRAINT SYSTEM AFFECTING AIRBAG BELT TENSIONER OR BELT FORCE LIMITER. CONTINUE TO WEAR SAFETY BELT DESPITE FAULT." THIS IS AN OBVIOUS DEFECTIVE MATERIALS FROM BMW MANUFACTURING PLANT.

NHTSA ID
10733823
Incident
Jun 30, 2015
Mileage
144,300 mi
Brakes
Filed Mar 16, 2015

TL* THE CONTACT OWNS A 2002 BMW 745I. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE BRAKE PEDAL HAD TO BE DEPRESSED WITH EXTREME FORCE IN ORDER FOR THE VEHICLE TO STOP WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V446000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

NHTSA ID
10694591
Incident
Mar 2, 2015
Mileage
150,000 mi
Powertrain (other)
Filed Nov 13, 2014

TL* THE CONTACT OWNS A 2002 BMW 745I. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO DRIVE INTERMITTENTLY AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

NHTSA ID
10654654
Incident
Oct 13, 2014
Mileage
80,000 mi
AirbagsSeat belts
Filed May 28, 2014

STARTED MY 745I UP FOR A QUICK TRIP TO THE STORE AND RECEIVED A RESTRAINT SYSTEM FAILURE LIGHT. AFTER SOME RESEARCH IT SEEMS THAT THIS HAS BEEN A PROBLEM WITH THE 7 SERIES FOR SOME TIME AND BMW HAS EVEN ISSUED A RECALL WITH A 10 YEAR RESTRICTION. I CANNOT UNDERSTAND WHY MY 2002 IS NOT COVERED UNDER THIS RECALL SINCE BMW IS AWARE THAT THIS HAS BEEN A PROBLEM. PRESENTLY MY CAR IS UNSAFE TO DRIVE AND THE COST TO REPAIR BY DEALER IS EXTREMELY HIGH. BMW NEEDS TO OWN UP TO ALL MODELS WITH THIS PROBLEM SINCE THIS IS A SERIOUS SAFETY ISSUE. *TR

NHTSA ID
10594469
Incident
May 26, 2014
Mileage
149,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

B510819

ELECTRICAL SYSTEM; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

The basic conditions for initializing the power windows are not met.

B160623

ENGINE AND ENGINE COOLING; FUEL SYSTEM, GASOLINE

Engine will crank but not start. There is no communication with the integrated fuel module (TFE) whendiagnosing with ISTA. The following two fault codes will be stored in the DME: 032B43 - Low fuel pressure system, electric fuel pump: pressure value too low CDA594 - Message (- 0x33E) missing, receiver DME, transmitter TFE

B653423

ELECTRICAL SYSTEM; EQUIPMENT

Customers may state that the alarm system (DWA) is not active after locking their unoccupied vehicle. Depending on the vehicle’s equipment and settings, no acoustic or optical confirmation (folding the mirrors/blinking confirmation) is noticeable. Additionally, the red anti-theft alarm LED in the interior mirror does not briefly flash every 2 seconds, indicating the alarm is armed.

B662419

EQUIPMENT:ELECTRICAL

Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start when placing the key against the steering column.

B650709

EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

NAVIGATION SYSTEM: REPORTING MISSING OR INCORRECT ROAD MAP DATA: The route guidance is inaccurate and therefore irritating to the customer; or it is not possible to locate certain addresses, for instance:

B650709

EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

NAVIGATION SYSTEM: REPORTING MISSING OR INCORRECT ROAD MAP DATA: The route guidance is inaccurate and therefore irritating to the customer; or it is not possible to locate certain addresses, for instance:

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

BMW 745I by model year
YearComplaintsRecallsInvestigationsIssue Index
2008010
2007110
2006010
2005163457.3
2004240146.4
2003322259.8
2002Viewing542251.7
2001100

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.