2024 BMW X7 Problems

Subject: Failure to Perform Safety Recall 24V-739 / Brake System Failure Description of the Problem:"My 2024 BMW X7 (VIN: [XXX] ) is currently experiencing a critical failure of the Integrated Brake (IB) module, which is part of the active Safety Recall 24V-739. The dashboard displays the message 'Drive carefully. Brake system.' I have contacted BMW AG [XXX] ) and BMW North America multiple times over the past 3 weeks, but they have failed to provide authorization for the repair at the authorized service center (Improtex Motors). The manufacturer is knowingly allowing a vehicle with a life-threatening brake defect to remain on the road by delaying the recall remedy. This is gross negligence regarding a mandatory safety recall." Sincerely, [XXX] Tel / WhatsApp: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 BMW X7. The contact stated that while his wife was driving, the braking system malfunctioned, and the vehicle hesitated to respond upon depressing the brake pedal. Additionally, the steering wheel became extremely difficult to turn. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer, where a software update was performed, and the vehicle was repaired. The contact stated that the failures later recurred intermittently, rendering the vehicle unsafe to drive. The contact was informed that the VIN was included in NHTSA Campaign Number: 24V104000(Electronic Stability Control(ESC), Service Brakes, Hydraulic), but the recall remedy parts were not available. The failure mileage was 10,000.

I was told this car has rear cross traffic warning when I ordered it from our local BMW dealer. After several "close calls" in parking lots, I took it into the dealer because it doesn't work like any of our other vehicles (Mercedes). I was told by the dealer that you have to be actively backing up and the car has to be immediately behind you in a very close proximity to the car before it will even alert you. There doesn't seem any active braking either. When you do a search on this issue with BMW's, it is a very common complaint of BMW owners. I believe this is a major safety issue with the feature that BMW claims.

The contact owns a 2024 BMW X7. The contact stated that while his wife was driving, the braking system malfunctioned, and the vehicle hesitated to respond upon depressing the brake pedal. Additionally, the steering wheel became extremely difficult to turn. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer, where a software update was performed, and the vehicle was repaired. The contact stated that the failures later recurred intermittently, rendering the vehicle unsafe to drive. The contact was informed that the VIN was included in NHTSA Campaign Number: 24V104000(Electronic Stability Control(ESC), Service Brakes, Hydraulic), but the recall remedy parts were not available. The failure mileage was 10,000.

After starting car, car went into Power Failure mode, warning to immediately stop car, car continued driving, but eventually engaged parking mode and wouldn’t go back into drive mode until I turned it off and back on again.

2024 X7 with 13k miles on it roughly. Have had multiple drivetrain malfunction issues that caused car to not start. Dealer first did a software update which i dont believe fixed anything. second time the issue happened they said it was due to the car battery not being charged enough. car has had multiple issues related to low charge. BMW says its due to me not taking the car on long enough drives. However the charging on the car is inconsistent and faults related to the 48volt charging system which have stated (repair required soon) 224F8F were cleared by the dealer and not investigated. Car has many times exhibited low battery issues with electronics being sporatic and unreliable. car will sometimes charge battery on short drives and other times will not charge the battery on long/normal drives. charging is inconsistent. Many people on BMW forums have had drivetrain malfunction errors [XXX] and in some cases bmw has replaced transmissions. however i believe an investigation is warranted as the dealership in my case is just clearing codes and not repairing the car. i believe there is an issue with the charging system on the car thats causing errors in other modules/sensors based on all the issues i have had with this car. i have brought the car in for at least 10 service visits. BMW continues to clear codes and not perform thorough investigation and look at history of vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The X7 engine shut down twice while driving. Both incidents took place in busy traffic, engine shut down with warning sound and error message flashed up on screen and disappeared so quick that no one can remember. As the result, the vehicle was stuck in the middle of busy traffic. Within less than 1 minute, the vehicle can be restarted and driven as normal. The vehicle was brought to BMW dealership since the 1st incident. Dealership implemented software update only. The 2nd incident happened roughly 7 months after the 1st incident. Currently it's with dealership again since the 2nd incident. At the moment of writing up this case, the service advisor told me replacing the 12V battery would solve the issue. However, there's no more details provided regarding how a low battery would cause engine shutdown. This is the concerning part as BMW seems not able to root cause the underlying issue which could cause serious safety risk for occupants of this vehicle.

The contact owns a 2024 BMW X7. The contact stated that while driving 70 MPH, the vehicle stalled. There was an unknown message regarding the brakes, stability control, and steering displayed. There was a red symbol displayed. Additionally, while driving at an unknown speed or a stop light, the brakes locked up. The vehicle was taken to the local dealer on multiple occasions, where it was diagnosed and the mechanic reset the instrument panel and brakes. The vehicle was repaired, but the failure persisted.  While driving to the same local dealer, the vehicle shut down, and the mechanics had to push the vehicle into the service department. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC) However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 6,000. VIN tool confirms parts not available.

2024 X7 with 13k miles on it roughly. Have had multiple drivetrain malfunction issues that caused car to not start. Dealer first did a software update which i dont believe fixed anything. second time the issue happened they said it was due to the car battery not being charged enough. car has had multiple issues related to low charge. BMW says its due to me not taking the car on long enough drives. However the charging on the car is inconsistent and faults related to the 48volt charging system which have stated (repair required soon) 224F8F were cleared by the dealer and not investigated. Car has many times exhibited low battery issues with electronics being sporatic and unreliable. car will sometimes charge battery on short drives and other times will not charge the battery on long/normal drives. charging is inconsistent. Many people on BMW forums have had drivetrain malfunction errors [XXX] and in some cases bmw has replaced transmissions. however i believe an investigation is warranted as the dealership in my case is just clearing codes and not repairing the car. i believe there is an issue with the charging system on the car thats causing errors in other modules/sensors based on all the issues i have had with this car. i have brought the car in for at least 10 service visits. BMW continues to clear codes and not perform thorough investigation and look at history of vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving the vehicle I received a "drivetrain malfunction" message and the vehicle engine stopped and refused to start. The vehicle message further indicated that the vehicle was not driveable to contact the service center. The vehicle has been previously serviced for this same issue and the dealer indicated it was a known issue, but there was no solution offered by the manufacturer at this time. There was no initial warning this would occur or ability to safely pull over before it occured. The event occured in the middle of the roadway while driving, and there not sufficient time to safely exit the roadway, and the immediate decrease in speed was a significant safety issue to ourselves and other vehicles on the road.

The contact owns a 2024 BMW X7. The contact stated that while using the key fob to unlock the doors, the doors failed to unlock. The contact was able to manually open the vehicle with the key. The vehicle was taken to the dealer, where it was determined that the battery was installed backwards during the vehicle manufacturing process. Additionally, the contact stated that the interior rearview mirror housing was significantly loose. The dealer determined that both the interior rearview mirror assembly and the windshield needed to be replaced. Additionally, the contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The door lock actuator for the front driver door failed twice. The first time it failed, the car would not unlock from the outside. All other doors would unlock. I had my kids in the back of the car and I was trying to get inside the car to drive and it wouldn't open. I had to pry off the cap covering the keyhole on the door with a screwdriver and then insert the blade key and manually turn the actuator. I got this failed unlocking on video and submitted it to BMW. They claimed they could not replicate and that there was no issue with the door and gave me the car back without fixing anything. A short time later I was parked at the grocery store, this time inside the car, and the car door wouldnt open. I pulled on the inside handle and there was a lot of resistance to it. I had to yank on it pretty hard and finally the door popped open. I then tried to close the door but there was no resistance on the latch and the door would no longer close. I called BMW roadside and they instructed me to pull the handle on the outside three time and the inside three times and this would fix the door. This did not work and they had to tow the car. I had to drive the car home while holding the door closed because I needed to get to our other car and move the car seats over for my [XXX] and [XXX] . BMW currently has the car now and they said the actuator has failed and they are replacing it. BMW refused to fix the car when presented with a video of the non-functioning door latch/lock until it left the car in an unsafe manner where the car door would swing open and never close. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Seat belts isn't adjustable. It is really very unconfortable for me to drive and have the seat belt between my neck and ear.

The contact owns a 2024 BMW X7. The contact stated that while his wife was driving, the braking system malfunctioned, and the vehicle hesitated to respond upon depressing the brake pedal. Additionally, the steering wheel became extremely difficult to turn. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer, where a software update was performed, and the vehicle was repaired. The contact stated that the failures later recurred intermittently, rendering the vehicle unsafe to drive. The contact was informed that the VIN was included in NHTSA Campaign Number: 24V104000(Electronic Stability Control(ESC), Service Brakes, Hydraulic), but the recall remedy parts were not available. The failure mileage was 10,000.