Owner-reported complaints naming the brake system, filed with NHTSA
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Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake. Every record below is an owner-reported complaint about the 2009 Braun Town & Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
REAR BRAKES WORN OUT INCLUDING ROTORS AT 21,000 MILES. REAR CALIPERS STICK AND STAY ON AS IF PARKING BRAKE WAS ENGAGED. DEALER SAID ITS COMMON BECAUSE OF WINTER. MY FIRST VEHICLE EVER TO HAVE CALIPERS STICK BECAUSE OF WINTER. FUNNY THOUGH THIS WAS NOT AN ISSUE IN THE WINTER. ONLY NOW AFTER I DECLINED TO HAVE THEM FIX MY BRAKES AND IT'S 90 F OUTSIDE. *TR
2009 TOWN AND COUNTRY- I HAVE HAD THEFRONT BRAKES REPLACED 3 TIMES SINCE I BOUGHT THE VEHICLE. THIS INCLUDES 2 AFTER THE ORIGINAL RECALL. THE CAR ONLY HAS 21000 MILES. *TR
OUR CHRYSLER TOWN AND COUNTRY IS A 2009. WE NOTICED THE BRAKES STARTED MAKING NOISE AFTER THE VEHICLE WAS AT THE DEALERSHIP BECAUSE THE AIR CONDITIONING WAS NOT WORKING. THE BRAKES ARE NOW STARTING TO GRIND SO WE TOOK THE VEHICLE TO AN INDEPENDENT GARAGE. THE MECHANIC SAID THAT HE HAS NEVER SEEN ANYTHING LIKE IT. OUR REAR BRAKE HOSE SYSTEM IS BLOWN AS WELL AS THE CALIPERS ARE SHOT. HE SAID THIS SEEMS VERY ODD GIVEN THE VEHICLE IS A 2009 AND A FRONT WHEEL DRIVE. IT'S GETTING WORSE AND STARTING TO MAKE NOISE EVEN WHEN THE BRAKES ARE NOT IN USE. *TR
APPROXIMATELY THREE MONTHS AGO, WE STARTED TO NOTICE A VIBRATION WHEN USING THE BRAKES. RECEIVE A NOTICE FROM CHRYSLER IN JULY STATING SOME TOWN AND COUNTRY VANS BRAKE PADS AND OR ROTORS MAY PREMATURELY FAILED. CAR HAD ABOUT 35,500 MILES ON IT WHEN WE TOOK IT TO THE CHRYSLER DEALER LAST MONTH TO CHECK THE BRAKES. FRONT AND BACK BRAKE PADS HAD TO BE REPLACED, ROTORS ONLY NEEDED TO BE TURNED ACCORDING TO DEALER. HOWEVER, VIBRATION STILL OCCURS WHEN BRAKING. *TR
WE HAD TO REPLACE ROTORS ON OUR 2009 TOWN AND COUNTRY VAN AT 15,000 MILES. WE STARTED TO EXPERIENCE SHAKING IN THE FRONT END WHEN BRAKING ON THE HIGHWAY AT LESS THAN 10,000 MILES. AT THAT POINT WE WERE TOLD THAT BRAKE PADS, ETC WERE WITHIN NORMAL LIMITS. FINALLY AT 15,000 WE WERE TOLD THAT THE ROTORS NEEDED TO BE REPLACED. CHRYSLER IS OFFERING TO EXTEND THE 12 MONTH, 12,000 MILE WARRANTY ON THE ROTORS WITH A $50 OR $100 DEDUCTIBLE. THIS APPEARS TO BE A DEFECTIVE BRAKE ROTOR AND NOT A WARRANTY ISSUE AS CHRYSLER IS STATING. WORSE YET IS THAT DEALERS ARE REPLACING THE ROTORS WITH THE EXACT SAME ROTOR! I WAS TOLD BY A CHRYSLER REPRESENTATIVES THAT THIS IS AN ITEM THAT IS EXPECTED TO EXPERIENCE NORMAL WEAR AND TEAR AND, THEREFORE, SUBJECT TO LIMITED WARRANTIES. IN FACT THE LETTER THAT I RECEIVED ABOUT THE EXTENDED WARRANTY FOR THESE ROTORS STATED THAT "THE BRAKE PERFORMANCE IS NOT AFFECTED IN ANY WAY BY THIS ISSUE." I DISAGREE WITH THIS STATEMENT AND CONSIDER IT A SAFETY RECALL MATTER THAT IS BEING MISHANDLED TO CHRYSLER'S ADVANTAGE AND THE CUSTOMER'S DISADVANTAGE. *TR
7/21/2010- BROUGHT 2009 CHRYSLER TOWN AND COUNTRY IN TO DEALER FOR A/C RECALL AND FRONT END SHIMMY WHILE BRAKING. DUE TO WARPING ON ALL FOUR ROTORS, DEALER REPLACES AT NO CHARGE, THANKFULLY, REAR ROTORS, BUT ONLY RESURFACES FRONT ROTORS. ARE THE NEW REAR ROTORS ANY DIFFERENT THAN THE DEFECTIVE ROTORS THEY JUST REPLACED? WHY EVEN BOTHER RESURFACING DEFECTIVE FRONT ROTORS? DEALER THEN REINSTALLS EXISTING FRONT AND REAR PADS. CALLED CHRYSLER AND BASED ON OUR VIN # , CHRYSLER HAS NOT ACKNOWLEDGED ANY ROTOR DEFECTS WITH OUR VAN. 7700 MILES, ALL FOUR ROTORS WARPED, SAME FRONT ROTORS RESURFACED THEN PUT BACK ON THE VAN WITH OLD PADS ALL AROUND. NO RECALL, NO SERVICE BULLETIN, NO ACKNOWLEDGEMENT FROM CHRYSLER ABOUT ANY PROBLEM, BUT WARPED ROTORS AT 7700 MILES SOMETHING IS REALLY WRONG HERE. NOW THE ORIGINAL DEFECTIVE FRONT ROTORS THAT HAVE BEEN CUT ARE ON THE VAN, WAITING TO WARP AGAIN. FAMILY MEMBER WITH AN EARLIER MODEL 2009 T & C HAS RECEIVED FROM CHRYSLER A 'WARRANTY EXTENSION' ON FRONT ROTORS AND PADS, BUT NOT THE REAR ROTOR OR PADS. CHRYSLER NEEDS TO ADMIT BAD BRAKES ALL AROUND ON THESE VANS , AND REPLACE THE DEFECTIVE FRONT AND REAR ROTORS WITH ROTORS AND PADS OF HIGHER QUALITY. OR IS THE ISSUE AN IMPROPERLY DESIGNED BRAKE SYSTEM FOR THESE MODEL AND YEAR VANS ? *TR
TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING DOWNHILL AT APPROXIMATELY 45 MPH, THE BRAKES WERE APPLIED AND THE BRAKE PEDAL BEGAN TO ABNORMALLY PULSATE. THE DEALER CLEANED ALL FOUR ROTORS YET THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE ROTORS AND BRAKE PADS WERE REPLACED. THE FAILURE PERSISTED AND THE ROTORS WERE REPLACED A SECOND TIME BUT TO NO AVAIL. IN ADDITION, THE CONTACT STATED DURING ICY WEATHER CONDITIONS, THE FRONT WINDSHIELD DEFROSTER WOULD NOT DEFROST THE ENTIRE FRONT WINDOW. THE DEALER REPLACED ONE OF THE WINDSHIELD WIPERS BUT THE FAILURE PERSISTED WHILE DRIVING DURING ICY CONDITIONS. THERE WERE NO FURTHER REPAIRS. THE FAILURE MILEAGE WAS 2,400 AND THE CURRENT MILEAGE WAS 22,700. UPDATED 9/22/10 *CN THE CONSUMER STATED THE BRAKES HAVE BEEN REPLACED FOUR TIMES. UPDATED 09/24/10
ISSUE WITH BRAKES: I PURCHASED MY 2008 TOWN & COUNTRY VAN IN APRIL 2009 AND MILEAGE WAS 8666. IN NOVEMBER, I HEARD A SQUEAKING SOUND AND TOOK IT TO TWO CHRYSLER DEALERS WHERE THEY BOTH TOLD ME IT WAS THE FRONT BRAKES AND ROTORS AND I'D HAVE TO HAVE NEW ONES INSTALLED AND THE COST WOULD BE AROUND $600.00. MY MILEAGE AT THIS TIME WAS 13387. I REALLY DIDN'T BELIEVE IT SO I TOOK IT TO MY MECHANIC WHERE HE CONFIRMED IT AND I WAS CHARGED $450.00 TO HAVE NEW FRONT BRAKES INSTALLED. CURRENTLY, I'M EXPERIENCING THE SAME PROBLEM ' BRAKES SQUEALING! MILEAGE NOW IS 18739. CHRYSLER CANNOT TELL ME THIS IS NORMAL SO I WOULD LIKE THEM TO EITHER REPLACE THE BRAKES FREE OF CHARGE OR HAVE THESE VEHICLES RECALLED DUE TO FAULTY BRAKES. WHO CAN AFFORD TO REPLACE BRAKES EVERY 4800 MILES? YOU SHOULD FOLLOW TOYOTA'S LEAD AND ADMIT THE TOWN & COUNTY HAS ISSUES WITH ITS BRAKING SYSTEM!! THERE'S SOMETHING WRONG ' CORRECT IT NOW! *TR
CHRYSLER VEHICLES ARE HAVING PROBLEM W/THE BRAKING AND ROTORS. IT IS A KNOWN PROBLEM WITH SEVERAL MODELS. I HAVE A 2009 TOWN AND COUNTY MINIVAN WITH 11,000 MILES. I EXPERIENCED PROBLEMS WITH BRAKING. I HAVE SEVERAL CHILDREN IN THE CAR SO I WAS CONCERNED. WHEN I TOOK THE CAR TO THE DEALER - ALL FOUR ROTORS AND BREAKS HAD TO BE REPLACED. WHY -- THERE IS A KNOW PROBLEM WITH THE CHRYSLER ROTORS/BRAKES. WHY HAS THE CAR NOT BEEN RECALLED? I HAVE A CONCERNS SINCE THIS IS AN ONGOING PROBLEM. THE MECHANIC WAS FULLY AWARE OF THIS PROBLEM WITH SEVERAL CHRYSLER MODELS. I BELIEVE THIS IS AN INCIDENT WHEREAS THESE MODELS SHOULD BE RECALLED SINCE IT AFFECTS SAFETY OF THE PASSENGERS AND THEIR FAMILIES. *TR
2009 CHRYSLER TOWN AND COUNTRY. I HAVE LESS THEN 14K ON MY VAN AND HAVE HAD THE ROTORS REPLACED TWICE ALREADY. I HAVE ANOTHER APPOINTMENT SCHEDULED NEXT WEEK FOR THEM TO BE SERVICED AGAIN. *TR
THE FRONT ROTORS OF MY VEHICLE HAVE TO BE RESURFACED AFTER ONLY 12,500 MILES. THE SERVICE MANAGER TOLD ME CHRYSLER HAD A NOTICE ABOUT THE REAR ONES AS WELL AND HE WOULD TAKE CARE OF THOSE AS WELL. THIS DOES NOT SEEM LIKE SOMETHING THAT SHOULD BE HAPPENING WITH A BRAND NEW VEHICLE. I AM VERY CONCERNED ABOUT THIS. *TR
MY 2009 CHRYSLER TOWN AND COUNTRY WITH LESS THAN 27,000 MILES REQUIRED RE-DO OF ALL ROTORS DUE TO WHAT THE DEALER SAID WAS EXCESSIVE WEAR. THE PROBLEM WAS NOTICED BECAUSE I BEGAN TO EXPERIENCE A WOBBLE IN THE STEERING WHEEL UPON BRAKING. THIS VEHICLE WAS PURCHASED 1 YR AGO AS A DEMO AND I HAVE NEVER EXPERIENCED A BRAKE PROBLEM LIKE THIS IN ANY VEHICLE I HAVE EVER OWNED, SO I HAVE TO BELIEVE THE PROBLEM WAS NOT DUE TO "MY IMPROPER DRIVING/BRAKING" HABITS AS WAS INFERRED BY THE DEALER. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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