RoadVitals

2009 Braun Town & Country Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
29
Latest Jun 9, 2011
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
10
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2009 Braun Town & Country, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Brakes1236.4%
  • Electrical721.2%
  • Driver assistance39.1%
  • Engine39.1%
  • Tires & wheels26.1%
  • Interior & seats26.1%
  • Visibility13.0%
  • Other / unspecified13.0%
  • Transmission13.0%
  • Airbags13.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

12
reports

From owner reports, verbatim

REAR BRAKES WORN OUT INCLUDING ROTORS AT 21,000 MILES. REAR CALIPERS STICK AND STAY ON AS IF PARKING BRAKE WAS ENGAGED. DEALER SAID ITS COMMON BECAUSE OF WINTER. MY FIRST VEHICLE EVER TO HAVE CALIPERS STICK BECAUSE OF WINTER. FUNNY THOUGH THIS WAS NOT AN ISSUE IN THE WINTER. ONLY NOW AFTER I DECLINED TO HAVE THEM FIX MY BRAKES AND IT'S 90 F OUTSIDE. *TR

NHTSA ID 10405739 · filed Jun 9, 2011

2009 TOWN AND COUNTRY- I HAVE HAD THEFRONT BRAKES REPLACED 3 TIMES SINCE I BOUGHT THE VEHICLE. THIS INCLUDES 2 AFTER THE ORIGINAL RECALL. THE CAR ONLY HAS 21000 MILES. *TR

NHTSA ID 10403899 · filed May 31, 2011
All 12 reports naming brakes

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

7
reports

From owner reports, verbatim

2009 CHRYSLER TOWN AND COUNTRY WHEN IT RAINS OR SNOWS THE DASH LIGHTS DO NOT WORK I MUST USE A FLASH LIGHT TO SEE THE INSTRUMENTS. *TR

NHTSA ID 10370286 · filed Dec 12, 2010

TRANSMISSION CONSTANTLY SLIPPING WHEN SHIFTING UP OR DOWN....1ST TRANSMISSION LASTED LESS THAN 14,000 MILES...REPLACED UNDER WARRANTY..COMPLETE TRANSMISSION MODULE REPLACED...COMPUTER MODULE CHANGED OUT TWICE.....2009 TOWN & COUNTRY LIMITED SWIVEL-N-GO....GREAT IDEA....VERY POOR QUALITY! *TR

NHTSA ID 10366423 · filed Nov 16, 2010

Too few reports in this category for a page of its own — they appear in the full complaint list.

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

3
reports

From owner reports, verbatim

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING WITH THE CRUISE CONTROL SET TO SPEEDS OF 70 MPH, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT DEPRESSED THE BRAKES AND ATTEMPTED TO DISABLE THE CRUISE CONTROL BUT TO NO AVAIL. THE BRAKES WOULD NOT RESPOND. ONCE THE CONTACT RELEASED HIS FOOT FROM THE ACCELERATOR PEDAL, THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT PLACED THE VEHICLE IN NEUTRAL AND WAS ABLE TO STOP THE UNINTENDED ACCELERATION. THE VEHICLE WAS TOWED TO THE DEALER WHERE HE WAS AWAITING A DIAGNOSIS OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 21,600.

NHTSA ID 10336934 · filed Jun 18, 2010

TL*THE CONTACT OWNS A 2009 CHRYSLER TOWN & COUNTRY. WHILE DRIVING 58 MPH THE CONTACT NOTICED THAT THE VEHICLE BEGAN TO ACCELERATE WITHOUT WARNING, THE BRAKES WOULD NOT STOP THE VEHICLE. IN ORDER TO STOP THE VEHICLE IT HAD TO BE SHIFTED INTO NEUTRAL GEAR. THE FAILURE WAS BEING DIAGNOSED WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 22,000.

NHTSA ID 10334147 · filed Jun 1, 2010

Too few reports in this category for a page of its own — they appear in the full complaint list.

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

3
reports

From owner reports, verbatim

TL*THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING 35 MPH THE VEHICLE SHUT DOWN AND ALL OF THE LIGHTS ON THE INSTRUMENTAL PANEL ILLUMINATED WHEN THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO TURN THE VEHICLE OFF FOR A FEW MINUTES AND IT BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE DEALER ADVISED THEY ARE NOT CONFIDENT THAT THEY MIGHT BE ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER STATED THE FAILURE WAS NOT RECALLED AND THE CONTACT SHOULD WAIT IN THE EVENT A RECALL WAS ISSUED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILES WERE 31,000.

NHTSA ID 10404035 · filed Jun 1, 2011

I HAVE JUST RECENTLY BOUGHT A 2009 TOWN AND COUNTRY VAN .I'VE TAKEN IT BACK TO THE DEALERSHIP 3 TIMES IN THE PAST MONTH . THE ANTI LOCK BRAKE SYSTEM .AND NOW THE AIR COND. CONDENSATION IS KEEPING THE FRONT FLOOR ON THE PASSENGERS SIDE SOAKING WET AND SOME ON THE DRIVERS SIDE. THIS VAN HAS ABOUT 32,000 MILES ON IT SHOULD IT BE HAVING THIS MANY PROBLEMS. *TR

NHTSA ID 10343412 · filed Jul 15, 2010

Too few reports in this category for a page of its own — they appear in the full complaint list.

Tires & wheels

Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.

2
reports

From owner reports, verbatim

ON MAY 15, 2011, I WAS DRIVING BACK FROM LAPLUME, PA WHEN ALL OF A SUDDEN I STARTED HEARING A LOUD NOISE AND RUMBLING, I SLOWED DOWN WITH SOME TROUBLE CONTROLLING THE VEHICLE (LUCKILY I WAS NOT GOING THE SPEED LIMIT BECAUSE OF THE CONTINUOUS RAIN) AND AS I SLOWED DOWN IT GOT LOUDER. I THOUGHT MY ENGINE WAS ABOUT TO DIE. I PUT ON MY DISTRESS SIGNALS, PARKED ON THE SIDE OF THE ROAD (PRETTY CLOSE TO THE FREEWAY), AND MY SISTER GOT OUT ON THE PASSENGER SIDE TO CHECK TO SEE IF ANYTHING WAS HANGING AND NOTICED THAT THE REAR PASSENGER TIRE LOOKED AS IF IT HAD BEEN BLOWN UP. I CALLED FOR ROADSIDE ASSISTANCE WHICH ARRIVED ABOUT AN HOUR LATER TO PUT THE SPARE TIRE ON. WHEN I GOT HOME AND CHECKED THE LAST FOUR NUMBERS ON THE TIRE FOR THE MANUFACTURER DATE AND IT READ--1005. WHICH I WAS INFORMED IT MEANT THE TIRE WAS MANUFACTURED ON THE TENTH WEEK OF 2005. MY VEHICLE IS A 2009 VEHICLE--PURCHASED NEW IN MAY 2009 FROM THE ADVENTURE CHRYSLER DEALERSHIP IN WILLOUGHBY, OHIO. *TR

NHTSA ID 10401235 · filed May 17, 2011

TL*THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VALVE STEMS BROKE OFF ON ALL FOUR TIRES WHEN THEY WERE REPLACED. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THEY WERE AWARE OF THE PROBLEM, BECAUSE THE PART WAS ON BACK ORDER. THE PARTS WERE ON BACK ORDER FOR THREE MONTHS AND THE DEALER STATED THAT IT IS NOT UNDER WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 50000.

NHTSA ID 10377064 · filed Jan 18, 2011

Too few reports in this category for a page of its own — they appear in the full complaint list.

Interior & seats

Reports naming seats, latches, locks, linkages and interior fittings.

2
reports

From owner reports, verbatim

2009 CHRYSLER TOWN AND COUNTRY WHEN IT RAINS OR SNOWS THE DASH LIGHTS DO NOT WORK I MUST USE A FLASH LIGHT TO SEE THE INSTRUMENTS. *TR

NHTSA ID 10370286 · filed Dec 12, 2010

AFTER PARKING AND LOCKING THE VEHICLE, WHEN I COME BACK TO IT SOMETIMES THE SIDE DOORS OR REAR DOOR ARE OPEN. THIS HAS HAPPENED MORE THAN ONCE IN A PARKING GARAGE AT WORK, IN MY GARAGE AT HOME, AND WHEN THE VEHICLE IS PARKED ON THE STREET. ON ONE OCCASION, THE DRIVER'S SIDE SLIDING DOOR WAS FOUND OPEN BY POLICE IN THE PARKING LOT OF A HOTEL WHERE I WAS STAYING. ON TWO OCCASIONS I'VE FOUND THE VEHICLE'S ENGINE RUNNING WHEN IT WAS PARKED INSIDE MY CLOSED GARAGE AT HOME. THE DOORS CAN BE OPENED REMOTELY OR THE ENGINE STARTED REMOTELY WITH TWO SUCCESSIVE PRESSES ON THE APPROPRIATE BUTTON ON THE KEY FOB, BUT I OFTEN COME BACK TO THE VAN AND FIND THESE DOORS OPEN WHEN I HAVE BEEN TOO FAR AWAY FROM THE VEHICLE TO ACTIVATE IT WITH THE KEY FOB. BECAUSE IT TAKES TWO SUCCESSIVE PRESSES WITHIN SECONDS ON A SINGLE BUTTON TO OPEN A DOOR WITH THE KEY FOB, THE KEY FOB IS NOT LIKELY THE PROBLEM. I WOULD LIKE THIS FIXED, BUT IN THE INTERIM, I WANT TO DISABLE THE ABILITY TO OPEN THE DOORS OR START THE ENGINE REMOTELY UNTIL SUCH TIME AS A FIX CAN BE FOUND. *TR

NHTSA ID 10361269 · filed Oct 19, 2010

Too few reports in this category for a page of its own — they appear in the full complaint list.

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

1
report

From owner reports, verbatim

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING DOWNHILL AT APPROXIMATELY 45 MPH, THE BRAKES WERE APPLIED AND THE BRAKE PEDAL BEGAN TO ABNORMALLY PULSATE. THE DEALER CLEANED ALL FOUR ROTORS YET THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE ROTORS AND BRAKE PADS WERE REPLACED. THE FAILURE PERSISTED AND THE ROTORS WERE REPLACED A SECOND TIME BUT TO NO AVAIL. IN ADDITION, THE CONTACT STATED DURING ICY WEATHER CONDITIONS, THE FRONT WINDSHIELD DEFROSTER WOULD NOT DEFROST THE ENTIRE FRONT WINDOW. THE DEALER REPLACED ONE OF THE WINDSHIELD WIPERS BUT THE FAILURE PERSISTED WHILE DRIVING DURING ICY CONDITIONS. THERE WERE NO FURTHER REPAIRS. THE FAILURE MILEAGE WAS 2,400 AND THE CURRENT MILEAGE WAS 22,700. UPDATED 9/22/10 *CN THE CONSUMER STATED THE BRAKES HAVE BEEN REPLACED FOUR TIMES. UPDATED 09/24/10

NHTSA ID 10343638 · filed Jul 16, 2010

Too few reports in this category for a page of its own — they appear in the full complaint list.

Other / unspecified

Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.

1
report

From owner reports, verbatim

7/21/2010- BROUGHT 2009 CHRYSLER TOWN AND COUNTRY IN TO DEALER FOR A/C RECALL AND FRONT END SHIMMY WHILE BRAKING. DUE TO WARPING ON ALL FOUR ROTORS, DEALER REPLACES AT NO CHARGE, THANKFULLY, REAR ROTORS, BUT ONLY RESURFACES FRONT ROTORS. ARE THE NEW REAR ROTORS ANY DIFFERENT THAN THE DEFECTIVE ROTORS THEY JUST REPLACED? WHY EVEN BOTHER RESURFACING DEFECTIVE FRONT ROTORS? DEALER THEN REINSTALLS EXISTING FRONT AND REAR PADS. CALLED CHRYSLER AND BASED ON OUR VIN # , CHRYSLER HAS NOT ACKNOWLEDGED ANY ROTOR DEFECTS WITH OUR VAN. 7700 MILES, ALL FOUR ROTORS WARPED, SAME FRONT ROTORS RESURFACED THEN PUT BACK ON THE VAN WITH OLD PADS ALL AROUND. NO RECALL, NO SERVICE BULLETIN, NO ACKNOWLEDGEMENT FROM CHRYSLER ABOUT ANY PROBLEM, BUT WARPED ROTORS AT 7700 MILES SOMETHING IS REALLY WRONG HERE. NOW THE ORIGINAL DEFECTIVE FRONT ROTORS THAT HAVE BEEN CUT ARE ON THE VAN, WAITING TO WARP AGAIN. FAMILY MEMBER WITH AN EARLIER MODEL 2009 T & C HAS RECEIVED FROM CHRYSLER A 'WARRANTY EXTENSION' ON FRONT ROTORS AND PADS, BUT NOT THE REAR ROTOR OR PADS. CHRYSLER NEEDS TO ADMIT BAD BRAKES ALL AROUND ON THESE VANS , AND REPLACE THE DEFECTIVE FRONT AND REAR ROTORS WITH ROTORS AND PADS OF HIGHER QUALITY. OR IS THE ISSUE AN IMPROPERLY DESIGNED BRAKE SYSTEM FOR THESE MODEL AND YEAR VANS ? *TR

NHTSA ID 10344690 · filed Jul 22, 2010

Too few reports in this category for a page of its own — they appear in the full complaint list.

Transmission

Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.

1
report

From owner reports, verbatim

TRANSMISSION CONSTANTLY SLIPPING WHEN SHIFTING UP OR DOWN....1ST TRANSMISSION LASTED LESS THAN 14,000 MILES...REPLACED UNDER WARRANTY..COMPLETE TRANSMISSION MODULE REPLACED...COMPUTER MODULE CHANGED OUT TWICE.....2009 TOWN & COUNTRY LIMITED SWIVEL-N-GO....GREAT IDEA....VERY POOR QUALITY! *TR

NHTSA ID 10366423 · filed Nov 16, 2010

Too few reports in this category for a page of its own — they appear in the full complaint list.

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

1
report

From owner reports, verbatim

MY HUSBAND WHO WAS DRIVING MY 2009 TOWN AND COUNTRY CHRYSLER AND HAD A TERRIBLE ACCIDENT =- RESULTING IN A TOTAL FOR THE CAR. MY COMPLAINT IS THAT THE CAR WAS TRAVELING AT A RATE OF 65 MILES AN HOUR AND IT HIT A TREE AND DOWN AND EMBARKMENT AND NONE OF THE AIR BAGS WENT OFF - NONE. MY HUSBAND WAS VERY LUCKY AND SUFFERED ONLY A SMALL CONCUSSION, BRUISES AND A SPRAINED LEFT ANKLE AND SEVERAL CUTS. WE WERE TOLD THAT IT OUR CAR WAS NOT HIT ON THE SPOT TO DEPLOYED THE AIR BAGS - DOES THAT MEAN THE NEXT TIME WE HAVE AN ACCIDENT WE SHOULD STEER SO THAT THE AIR BAGS ARE DEPLOYMENT. HMM DON'T THINK SO!! *TR

NHTSA ID 10333993 · filed Jun 1, 2010

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .