RoadVitals

2009 Braun Town & Country

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
29
Latest Jun 9, 2011
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Jun 3, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3
1 injuries, 0 deaths reported

Overview

Our database contains 29 NHTSA owner-reported complaints for the 2009 Braun Town & Country, most frequently naming the brakes, electrical and driver assistance categories. 3 safety recalls have been issued covering this model year; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes1236.4%
  • Electrical721.2%
  • Driver assistance39.1%
  • Engine39.1%
  • Tires & wheels26.1%
  • Interior & seats26.1%
  • Visibility13.0%
  • Other / unspecified13.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V235000

ELECTRICAL SYSTEM:WIRING

Jun 3, 2010
284,655 units potentially affected
The defect: CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 AND 2009 DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY PASSENGER VEHICLES MANUFACTURED FROM FEBRUARY 2007 THROUGH SEPTEMBER 2009. SOME OF THE VEHICLES MAY HAVE BEEN BUILT WITH AN IMPROPERLY ROUTED WIRE HARNESS THAT MAY HAVE A CONDITION WHERE THE LOWER SLIDING DOOR HINGE BRACKET CAN MAKE CONTACT AND WEAR THROUGH THE WIRE INSULATION.
The risk: A SHORT CIRCUIT COULD OCCUR INSIDE THE SLIDING DOOR, OVERHEATING THE LATCH, POSSIBLY RESULTING IN A FIRE.
The remedy: CHRYSLER WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 15, 2010. OWNERS MAY CONTACT CHRYSLER TOLL-FREE AT 1-800-853-1403.
CHRYSLER GROUP LLCManufacturer number K14View on NHTSA.gov
10V164000

SUSPENSION:REAR

Apr 23, 2010
834 units potentially affected
The defect: THE BRAUN CORPORATION IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2010 CHRYSLER TOWN & COUNTRY AND DODGE CARAVAN MOBILITY CONVERSIONS WHICH WERE ALTERED BY BRAUN BETWEEN JANUARY 21, 2009 AND MARCH 19, 2010. DURING CONVERSION, THE CHASSIS WAS RAISED AND THE FLOOR WAS LOWERED TO ACCOMMODATE WHEELCHAIR ACCESSIBILITY FEATURES. IN RAISING THE CHASSIS, THE REAR SPRING HATS COME INTO CLOSER PROXIMITY TO THE REAR TIRES. IN ROUGH OR AGGRESSIVE DRIVING SITUATIONS THE TIRES MAY INTERMITTENTLY CONTACT THE REAR SPRING HATS.
The risk: CONTACT BETWEEN THE TIRE SPRING HAT MAY WEAR A HOLE IN THE TIRE OVER TIME. THIS MAY RESULT IN LOSS OF VEHICLE CONTROL IN THE EVENT OF TIRE PRESSURE LOSS INCREASING THE RISK OF A CRASH.
The remedy: BRAUN WILL NOTIFY OWNERS AND REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 4, 2010. OWNERS MAY CONTACT BRAUN TOLL-FREE AT 1-800-488-0359.
BRAUN CORPORATIONView on NHTSA.gov
10V148000

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP

Apr 13, 2010
843 units potentially affected
The defect: THE BRAUN CORPORATION IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2010 CHRYSLER TOWN & COUNTRY AND DODGE CARAVAN COMMERCIAL ENTERVANS WHICH WERE ALTERED BY BRAUN BETWEEN JANUARY 21, 2009 AND MARCH 19, 2010. DURING CONVERSION, THE CHASSIS WAS RAISED AND THE FLOOR WAS LOWERED TO ACCOMMODATE WHEELCHAIR ACCESSIBILITY FEATURES. IN RAISING THE CHASSIS, THE FUEL FILL PIPE COMES INTO CLOSER PROXIMITY TO THE LEFT REAR TIRE. IN ROUGH OR AGGRESSIVE DRIVING SITUATIONS, THE TIRE MAY INTERMITTENTLY CONTACT THE FUEL FILL PIPE.
The risk: CONTACT BETWEEN THE TIRE AND FUEL FILL PIPE MAY WEAR A HOLE IN ONE OR THE OTHER COMPONENTS OVER TIME. THIS MAY RESULT IN LOSS OF VEHICLE CONTROL IN THE EVENT OF TIRE PRESSURE LOSS, OR A VEHICLE FIRE IN THE EVENT THE FUEL PIPE IS COMPROMISED.
The remedy: BRAUN WILL NOTIFY OWNERS AND REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 4, 2010. OWNERS MAY CONTACT BRAUN TOLL-FREE AT 1-800-488-0359.
BRAUN CORPORATIONView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 29
Brakes
Filed Jun 9, 2011

REAR BRAKES WORN OUT INCLUDING ROTORS AT 21,000 MILES. REAR CALIPERS STICK AND STAY ON AS IF PARKING BRAKE WAS ENGAGED. DEALER SAID ITS COMMON BECAUSE OF WINTER. MY FIRST VEHICLE EVER TO HAVE CALIPERS STICK BECAUSE OF WINTER. FUNNY THOUGH THIS WAS NOT AN ISSUE IN THE WINTER. ONLY NOW AFTER I DECLINED TO HAVE THEM FIX MY BRAKES AND IT'S 90 F OUTSIDE. *TR

NHTSA ID
10405739
Incident
May 27, 2011
Mileage
20,000 mi
Engine
Filed Jun 1, 2011

TL*THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING 35 MPH THE VEHICLE SHUT DOWN AND ALL OF THE LIGHTS ON THE INSTRUMENTAL PANEL ILLUMINATED WHEN THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO TURN THE VEHICLE OFF FOR A FEW MINUTES AND IT BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE DEALER ADVISED THEY ARE NOT CONFIDENT THAT THEY MIGHT BE ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER STATED THE FAILURE WAS NOT RECALLED AND THE CONTACT SHOULD WAIT IN THE EVENT A RECALL WAS ISSUED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILES WERE 31,000.

NHTSA ID
10404035
Incident
May 29, 2011
Mileage
31,000 mi
Brakes
Filed May 31, 2011

2009 TOWN AND COUNTRY- I HAVE HAD THEFRONT BRAKES REPLACED 3 TIMES SINCE I BOUGHT THE VEHICLE. THIS INCLUDES 2 AFTER THE ORIGINAL RECALL. THE CAR ONLY HAS 21000 MILES. *TR

NHTSA ID
10403899
Incident
May 31, 2011
Tires & wheels
Filed May 17, 2011

ON MAY 15, 2011, I WAS DRIVING BACK FROM LAPLUME, PA WHEN ALL OF A SUDDEN I STARTED HEARING A LOUD NOISE AND RUMBLING, I SLOWED DOWN WITH SOME TROUBLE CONTROLLING THE VEHICLE (LUCKILY I WAS NOT GOING THE SPEED LIMIT BECAUSE OF THE CONTINUOUS RAIN) AND AS I SLOWED DOWN IT GOT LOUDER. I THOUGHT MY ENGINE WAS ABOUT TO DIE. I PUT ON MY DISTRESS SIGNALS, PARKED ON THE SIDE OF THE ROAD (PRETTY CLOSE TO THE FREEWAY), AND MY SISTER GOT OUT ON THE PASSENGER SIDE TO CHECK TO SEE IF ANYTHING WAS HANGING AND NOTICED THAT THE REAR PASSENGER TIRE LOOKED AS IF IT HAD BEEN BLOWN UP. I CALLED FOR ROADSIDE ASSISTANCE WHICH ARRIVED ABOUT AN HOUR LATER TO PUT THE SPARE TIRE ON. WHEN I GOT HOME AND CHECKED THE LAST FOUR NUMBERS ON THE TIRE FOR THE MANUFACTURER DATE AND IT READ--1005. WHICH I WAS INFORMED IT MEANT THE TIRE WAS MANUFACTURED ON THE TENTH WEEK OF 2005. MY VEHICLE IS A 2009 VEHICLE--PURCHASED NEW IN MAY 2009 FROM THE ADVENTURE CHRYSLER DEALERSHIP IN WILLOUGHBY, OHIO. *TR

NHTSA ID
10401235
Incident
May 15, 2011
Mileage
31,500 mi
Tires & wheels
Filed Jan 18, 2011

TL*THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VALVE STEMS BROKE OFF ON ALL FOUR TIRES WHEN THEY WERE REPLACED. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THEY WERE AWARE OF THE PROBLEM, BECAUSE THE PART WAS ON BACK ORDER. THE PARTS WERE ON BACK ORDER FOR THREE MONTHS AND THE DEALER STATED THAT IT IS NOT UNDER WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 50000.

NHTSA ID
10377064
Incident
Oct 13, 2010
Mileage
50,000 mi
ElectricalInterior & seats
Filed Dec 12, 2010

2009 CHRYSLER TOWN AND COUNTRY WHEN IT RAINS OR SNOWS THE DASH LIGHTS DO NOT WORK I MUST USE A FLASH LIGHT TO SEE THE INSTRUMENTS. *TR

NHTSA ID
10370286
Incident
Mar 13, 2010
Mileage
18,000 mi
ElectricalTransmission
Filed Nov 16, 2010

TRANSMISSION CONSTANTLY SLIPPING WHEN SHIFTING UP OR DOWN....1ST TRANSMISSION LASTED LESS THAN 14,000 MILES...REPLACED UNDER WARRANTY..COMPLETE TRANSMISSION MODULE REPLACED...COMPUTER MODULE CHANGED OUT TWICE.....2009 TOWN & COUNTRY LIMITED SWIVEL-N-GO....GREAT IDEA....VERY POOR QUALITY! *TR

NHTSA ID
10366423
Incident
Mar 20, 2009
Mileage
13,750 mi
Interior & seats
Filed Oct 19, 2010

AFTER PARKING AND LOCKING THE VEHICLE, WHEN I COME BACK TO IT SOMETIMES THE SIDE DOORS OR REAR DOOR ARE OPEN. THIS HAS HAPPENED MORE THAN ONCE IN A PARKING GARAGE AT WORK, IN MY GARAGE AT HOME, AND WHEN THE VEHICLE IS PARKED ON THE STREET. ON ONE OCCASION, THE DRIVER'S SIDE SLIDING DOOR WAS FOUND OPEN BY POLICE IN THE PARKING LOT OF A HOTEL WHERE I WAS STAYING. ON TWO OCCASIONS I'VE FOUND THE VEHICLE'S ENGINE RUNNING WHEN IT WAS PARKED INSIDE MY CLOSED GARAGE AT HOME. THE DOORS CAN BE OPENED REMOTELY OR THE ENGINE STARTED REMOTELY WITH TWO SUCCESSIVE PRESSES ON THE APPROPRIATE BUTTON ON THE KEY FOB, BUT I OFTEN COME BACK TO THE VAN AND FIND THESE DOORS OPEN WHEN I HAVE BEEN TOO FAR AWAY FROM THE VEHICLE TO ACTIVATE IT WITH THE KEY FOB. BECAUSE IT TAKES TWO SUCCESSIVE PRESSES WITHIN SECONDS ON A SINGLE BUTTON TO OPEN A DOOR WITH THE KEY FOB, THE KEY FOB IS NOT LIKELY THE PROBLEM. I WOULD LIKE THIS FIXED, BUT IN THE INTERIM, I WANT TO DISABLE THE ABILITY TO OPEN THE DOORS OR START THE ENGINE REMOTELY UNTIL SUCH TIME AS A FIX CAN BE FOUND. *TR

NHTSA ID
10361269
Incident
Oct 19, 2010
Mileage
3,111 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SB-08-021-10

ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL; LATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR

CHRYSLER/DODGE: POWER SLIDING DOORS INOPERATIVE. THIS INVOLVES FLASH REPROGRAMMING THE POWER SLIDING DOOR MODULE REAR LEFT AND/OR RIGHT (DMRL/DMRR) WITH NEW SOFTWARE. POWER SLIDING DOORS WILL NOT OPEN FROM ANY OF THE SWITCHES. DOORS WILL WORK IN THE MANUAL MODE. *PE UPDATED 11/29/10. *PE

SB-23-014-10

LATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR

CHRYSLER: SLIDING DOOR WILL NOT LATCH IN THE FULL OPEN POSITION. INVOLVES INSPECTING THE RIGHT AND/OR LEFT SLIDING DOOR OPERATION AND IF NECESSARY ADJUSTING THE SLIDING DOOR LATCH POSITION. APPLIES TO VEHICLES BUILT BEFORE 4/30/10. *PE

SB-08-017-09

ELECTRICAL SYSTEM; STRUCTURE:BODY:DOOR

CHRYSLER/DODGE: POWER SLIDING DOOR MODULE. OVERLY SENSITIVE OBSTRUCTION DETECTION. VERIFYING THERE ARE NO MECHANICAL CONDITIONS THAT MAY LEAD TO SLOW DOOR OPERATION, MAKING MECHANICAL CORRECTIONS AS NECESSARY AND FLASH REPROGRAMMING BOTH POWER SLIDING DOOR MODULE'S (PSDM). *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Braun Town & Country by model year
YearComplaintsRecallsInvestigationsIssue Index
2009Viewing293049.5
2008973048.1

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.