2014 Cadillac ATS Driver assistance Problems

unknown

NHTSA ID

11482775

Incident

Sep 3, 2022

THE CAR HAS A CRACKED CUE SCREEN FROM THE INSIDE WHICH OPERATES ALL THE FUNCTIONS FOR DEFROSTING, AIR-CONDITIONING, AND HEATING. THE ONLY WAY TO USE ANY OF THE AIR/HEAT IS TO HAVE THE AUTO BUTTON. THE OPTIONS ON THE STEERING WHEEL DO NOT WORK AT ALL. THIS HAS NOW BECOME A VERY VERY SEVERE SAFETY ISSUE WHEN DRIVING THE VEHICLE AND YOU NEED TO HAVE THE FRONT WINDSHIELD CLEAR. I ALSO SUBSCRIBE TO SIRIUSXM RADIO AND YOU CANNOT USE THE RADIO AT ALL FROM THE CUE SYSTEM OR THE STEERING WHEEL TO CHANGE THE CHANNELS OR VOLUME. THE CRUISE CONTROL IS NOT OPERABLE AT ALL BECAUSE IT IS SET UP ON THE STEERING WHEEL . CADILAC SHOULD ASSUME RESPONSIBILITY FOR THE ENTIRE CUE SYSTEM SINCE YOU CAN ONLY USE HALF OF THE FUNCTIONS IN THE VEHICLE.

NHTSA ID

11122855

Incident

May 1, 2018

Mileage

58,000 mi

IT WAS 5:30 PM ON 7-29-16, MY WIFE AND I WENT TO CHECK ON THE HOUSE WHILE OUR DAUGHTER & SON-IN-LAW WERE AWAY. AS ALWAYS, I HAD SLOWED THE CAR TO A CRAWL IN ORDER TO PARK BEHIND MY SON-IN-LAW'S CAR PARKED ON THE STREET IN FRONT OF THEIR HOUSE. I GOT THE FRONT RIGHT WHEEL ALMOST ON TOP OF THE CURB AND LET IT ROLL DOWN. WHEN THE WHEEL TOUCHED THE STREET THIS TIME, WE HEARD A LOUD SOUND (LIKE GEARS SHIFTING) AND THE CAR SUDDENLY REVVED UP AND SURGED FORWARD. I SLAMMED ON THE BRAKES BUT COULD NOT AVOID HITTING THE FRONT CAR'S REAR FENDER. THE CAR BOUNCED BACKWARD BUT IT SURGED FORWARD AGAIN; IT WAS ALL I COULD DO TO STEER AND AVOID HITTING CARS PARKED ON BOTH SIDES OF THE STREET. THAT NIGHT, WE EMAILED CADILLAC DETAILING WHAT HAD HAPPENED AND ASKED CADILLAC TO LOOK INTO THE CAR'S "DATA BANK." WE DID THIS BECAUSE A CAR EXPERT HAD TOLD US THAT EVERY ACTION OF THE DRIVER AND THE CAR WOULD BE INDELIBLY RECORDED IN THE 'DATA BANK.' WE WANTED CADILLAC TO EXAMINE THE 'DATA BANK' TO FIND OUT IF SUDDEN UNINTENDED ACCELERATION (SUA) HAD TAKEN PLACE. PER THEIR INSTRUCTION, WE LEFT THE CAR AT A CADILLAC DEALER AND WAITED AND WAITED. FINALLY, ON 9/12/2016, 38 DAYS WE WERE COMPLETELY DEVASTATED TO RECEIVE A CALL FROM GM SAYING THAT THERE WAS NOTHING WRONG WITH OUR CAR. DEVASTATED BECAUSE WE HAD NO DOUBT WHATSOEVER THAT SUA HAD OCCURRED AND YET WERE TOLD THAT THERE WAS NO PROBLEMS. FURTHER GM DENIED OUR REQUEST FOR A COPY OF THE REPORT, WHICH IS PUZZLING. AFTER ALL, GM HAS NOTHING TO HIDE SINCE THEY CLAIMED THAT NO DEFECT WAS FOUND IN THE CAR. WITHOUT THE REPORT, WE HAVE NO WAY OF KNOWING WHETHER ANYTHING WAS RECORDED IN THE DATA BANK TO EXPLAIN THE SUDDEN SURGE. CLEARLY, IN THIS UNEQUAL ENCOUNTER, THE GIANT CORPORATION HOLDS ALL THE CARDS AND THE CONSUMER NONE. I SUPPOSE THAT THE UNSPOKEN MESSAGE IS THAT MY WIFE AND I SHOULD BE GRATEFUL THAT WE WERE NOT CRIPPLED, OR KILLED EVEN.

NHTSA ID

10907982

Incident

Jul 29, 2016

Mileage

16,000 mi

TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE IDLING, THE VEHICLE'S BACK-UP CAMERA FLICKERED ON AND OFF AND THE FRONT DRIVER SIDE SEAT FRACTURED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,662.

NHTSA ID

10760774

Incident

Mar 29, 2014

Mileage

2,662 mi

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

NHTSA ID

10700562

Incident

Aug 11, 2014

Mileage

7,000 mi

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

NHTSA ID

10693529

Incident

Aug 11, 2014

Mileage

7,000 mi

I TURNED A CORNER, DROVE THROUGH SOME SAND ON THE ROAD AND BROKE TRACTION. AFTER THAT, THE TRACTION CONTROL SYSTEM LIGHTS CAME ON AND WITHIN SEVERAL SECONDS THE CHECK ENGINE LIGHT CAME ON. I HAD ONSTAR SERVICE RUN REMOTE DIAGNOSTICS AND THEY FOUND ABS FAILING AND A CYLINDER MISFIRE. THE CAR TOOK AN IMMEDIATE LOSS IN POWER AND STARTED TO SHAKE AT ALL POWER LEVELS. *TR

NHTSA ID

10691027

Incident

Feb 26, 2015

Mileage

16,228 mi

THERE HAS BEEN 2 OCCASIONS MY BRAND NEW CAR HAS STALLED AND LOST POWER. BOTH TIMES THE CAR HAS SAT FOR OVER AN HOUR. WHEN I GET INTO VEHICLE IT STARTS UP AND I TAKE OFF. WITHIN A MINUTE THE VEHICLE IS STALLING AND FAILS TO ACCELERATE. EACH TIME I HAVE TAKEN IT INTO CADILLAC AND THEY CAN'T FIND A PROBLEM BECAUSE IT DID NOT REGISTER IN THE COMPUTER SYSTEM NOR DOES A TEST DRIVE DISCOVER PROBLEM. THE REAL CONCERN IS IF I'M CROSSING AN INTERSECTION AND THE VEHICLE STALLS AND I'M IN AN ACCIDENT. I DON'T WANT TO BE A STATISTIC WAITING FOR GM TO FIND THIS PROBLEM. *TR

NHTSA ID

10593365

Incident

Apr 14, 2014

Mileage

5,445 mi