2019 Cadillac CTS Owner Complaints

The contact owns a 2019 Cadillac CTS. The contact stated that while driving at 40 MPH, the check engine warning light illuminated. The vehicle was taken to an Auto Parts Store and was diagnosed with catalytic converter failure. The contact stated that upon cleaning the catalytic converter and driving for 50 miles, the warning light turned off. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 74,990.

NHTSA ID

11695874

Incident

Oct 13, 2025

Mileage

74,990 mi

I believe it’s the transmission it’s not changing gears like it supposed to only have 52,000 miles on the dash. It’s have to be defective. No Incident

NHTSA ID

11658018

Incident

Apr 30, 2025

The contact owns a 2019 Cadillac CTS. The contact stated that the trim on the steering wheel had started to peel off. Due to the failure, the edges of the steering wheel where the trim was located had started peeling off and were sharp, causing serious concerns while driving the vehicle. The local dealer was notified of the failure, and the contact was scheduled for an appointment; however, the vehicle was not yet repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 59,000.

NHTSA ID

11635641

Incident

Sep 19, 2024

Mileage

59,000 mi

The rear differential started making noise and growling. Upon draining the differential, we found a lot of metal debris. Upon reading on this issue, we found that Cadillac has had this issue with past models. It seems that the original G.M. part is no longer available. This could be a safety risk if the rear wheels are to lock up due to debris. It has not been confirmed by the dealer, the vehicle is out of warrantee at 91,000 miles.

NHTSA ID

11625811

Incident

Nov 17, 2024

The backup camera grid on our 2019 vehicle disappears most of the time when we start in reverse after turning on the engine. We have taken our vehicle into local Cadillac dealership service departments over the past 3 years and they have replaced cables, backup camera, radio equipment, interface screen, etc. with no resolution. This issue with the backup camera grid also seems to be tied to a problem with loading profiles upon startup, radio issues, etc. We are writing to NHTSA because we feel that the backup camera grid disappearing is a safety issue.

NHTSA ID

11506022

Incident

Jun 14, 2019

The vehicle hard shifts in low gear and at low speeds. The hard shifting makes the car hard to handle in slow speed situations such as parking lots. Because the car lurches forward unexpectedly, it poses a safety concern toward nearby pedestrians.

NHTSA ID

11472390

Incident

Jul 4, 2022

Seat is adjusting during driving. Moving between presets. Setting position 1 automatically all the way forward. Heat in the seat turning on.

NHTSA ID

11425049

Incident

Jul 15, 2021

My 2019 CTS Cadillac CUE screen shattered for no reason. I was not driving the car. I went out to the car on Thursday, May 27, 2021 and the screen had shattered over night. The system is still working but it is hard to see the screen. The car is leased and only has 20,586 miles. I have only had it 2 years and 5 months. Is this my responsibility to repair or is it covered by warranty?

NHTSA ID

11419096

Incident

May 27, 2021

BOUGHT A USED CAR FROM AUTO BOUTIQUE ON 10/15/19 WITH CAR FAX REPORT SHOWING NO STRUCTURAL DAMAGE. WHEN WE TEST DROVE THE CAR WE NOTICE THE CHECK ENGINE LIGHT WAS ON AND A VIBRATION. WE WERE TOLD TO MAKE AN APPOINTMENT AND THEY WOULD ADDRESS THE ISSUE. WENT ON 10/18/19 FOR MY APPT, WAS THERE 8 HOURS TO NO AVAIL, WAS TOLD VIBRATION WAS FROM A BENT RIM AND THAT I WOULD HAVE TO TAKE CAR TO A CADILLAC DEALER FOR THE CHECK ENGINE LIGHT.MADE AN APPOINTMENT WITH RITCHEY'S CADILLAC ON 10/25/19 AND WAS TOLD THE CAR WAS UNSAFE TO DRIVE, THE GAS TANK ISN'T SAFE, 3 BENT RIMS, THE ACCIDENT CAUSED THE AIRBAGS TO DEPLOY AND WERE NOT RESET PROPERLY, AND THIS WAS ONE CAUSE OF THE CHECK ENGINE LIGHT. THE VIBRATION AND NOISE CAME FROM REAR SUSPENSION BENT IN SEVERAL LOCATIONS, ETC. I HAVE A REPORT FROM RICHIE'S CADILLAC STATING ABOVE, PLUS PICTURES AND A ESTIMATE TO FIX. I NOTIFIED AUTO BOUTIQUE THAT I WANTED TO RETURN CAR FRO REFUND BUT GOT THE RUN AROUND, ALL THEY SAID WAS ALL THERE CARS ARE SOLD AS IS, THE HAVE THE BUYERS GUIDE THAT IS SIGNED WITH NO BOXES CHECKED. THERE ARE NO SIGNS STATING CARS ARE SOLD AS IS. WE TRADED THE CAR IN ON A NEW VEHICLE AND ASKED FOR A REFUND FOR THE DIFFERENCE, $18,000, I WAS TOLD TO RETURN THE CAR AND THEY WOULD FIX THE ISSUES AND CALL ME WHEN IT WAS DONE, I STATED IT WAS TOO LATE FOR THAT BECAUSE I HAD TRADED IT FOR A NEW ONE BECAUSE IT WASN'T SAFE TO DRIVE. WE HAVE AN ESTIMATE TO FIX, PHOTOS AND ALL PAPER WORK FROM THE SALE.

NHTSA ID

11287413

Incident

Oct 18, 2019

I LEASED A CADILLAC 2019 CTS IN DECEMBER 2018. THE CAR'S ENGINE ACCELERATES SPORADICALLY ON ITS OWN. IT HAPPENED TO ME APPROXIMATELY 10 TIMES WHILE DRIVING AT VERY LOW SPEED, DURING STOP AND GO TRAFFIC AND AS I WAS ENTERING A PARKING SPOT. THREE SUCH EVENTS OCCURRED WITHIN TEN MINUTES WHILE INCHING MY WAY TO MERGE AND ENTER THE QUEEN'S MIDTOWN TUNNEL IN NY. EACH TIME I MANAGED TO STOP THE CAR BY LEANING VERY HEAVILY ON THE BRAKE PEDAL AND MOVING THE TRANSMISSION INTO THE NEUTRAL POSITION. THE DEALER UNSUCCESSFULLY TRIED TO DETERMINE THE CAUSE OF THE PROBLEM, AND THE CAR WAS IN HIS SHOP FOUR TIMES FOR OVER 20 DAYS. CADILLAC CLAIMS THAT THEY UNAWARE OF ANY SUDDEN ENGINE ACCELERATION PROBLEM. THE LATEST PROPOSAL THAT CADILLAC OFFERED IS TO INSTALL A DIAGNOSTIC DEVICE IN THE CAR WITH THE HOPE THAT THE FAULT WILL SHOW UP. IN THE MEANWHILE CADILLAC EXPECTS ME TO DRIVE THE CAR, ENDANGERING MYSELF, INNOCENT PEDESTRIANS AND OTHER FELLOW DRIVERS.

NHTSA ID

11276926

Incident

Sep 10, 2019

Mileage

8,200 mi