2019 Cadillac CTS Problems

The contact owns a 2019 Cadillac CTS. The contact stated that while driving at 40 MPH, the check engine warning light illuminated. The vehicle was taken to an Auto Parts Store and was diagnosed with catalytic converter failure. The contact stated that upon cleaning the catalytic converter and driving for 50 miles, the warning light turned off. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 74,990.

I believe it’s the transmission it’s not changing gears like it supposed to only have 52,000 miles on the dash. It’s have to be defective. No Incident

I believe it’s the transmission it’s not changing gears like it supposed to only have 52,000 miles on the dash. It’s have to be defective. No Incident

The rear differential started making noise and growling. Upon draining the differential, we found a lot of metal debris. Upon reading on this issue, we found that Cadillac has had this issue with past models. It seems that the original G.M. part is no longer available. This could be a safety risk if the rear wheels are to lock up due to debris. It has not been confirmed by the dealer, the vehicle is out of warrantee at 91,000 miles.

BOUGHT A USED CAR FROM AUTO BOUTIQUE ON 10/15/19 WITH CAR FAX REPORT SHOWING NO STRUCTURAL DAMAGE. WHEN WE TEST DROVE THE CAR WE NOTICE THE CHECK ENGINE LIGHT WAS ON AND A VIBRATION. WE WERE TOLD TO MAKE AN APPOINTMENT AND THEY WOULD ADDRESS THE ISSUE. WENT ON 10/18/19 FOR MY APPT, WAS THERE 8 HOURS TO NO AVAIL, WAS TOLD VIBRATION WAS FROM A BENT RIM AND THAT I WOULD HAVE TO TAKE CAR TO A CADILLAC DEALER FOR THE CHECK ENGINE LIGHT.MADE AN APPOINTMENT WITH RITCHEY'S CADILLAC ON 10/25/19 AND WAS TOLD THE CAR WAS UNSAFE TO DRIVE, THE GAS TANK ISN'T SAFE, 3 BENT RIMS, THE ACCIDENT CAUSED THE AIRBAGS TO DEPLOY AND WERE NOT RESET PROPERLY, AND THIS WAS ONE CAUSE OF THE CHECK ENGINE LIGHT. THE VIBRATION AND NOISE CAME FROM REAR SUSPENSION BENT IN SEVERAL LOCATIONS, ETC. I HAVE A REPORT FROM RICHIE'S CADILLAC STATING ABOVE, PLUS PICTURES AND A ESTIMATE TO FIX. I NOTIFIED AUTO BOUTIQUE THAT I WANTED TO RETURN CAR FRO REFUND BUT GOT THE RUN AROUND, ALL THEY SAID WAS ALL THERE CARS ARE SOLD AS IS, THE HAVE THE BUYERS GUIDE THAT IS SIGNED WITH NO BOXES CHECKED. THERE ARE NO SIGNS STATING CARS ARE SOLD AS IS. WE TRADED THE CAR IN ON A NEW VEHICLE AND ASKED FOR A REFUND FOR THE DIFFERENCE, $18,000, I WAS TOLD TO RETURN THE CAR AND THEY WOULD FIX THE ISSUES AND CALL ME WHEN IT WAS DONE, I STATED IT WAS TOO LATE FOR THAT BECAUSE I HAD TRADED IT FOR A NEW ONE BECAUSE IT WASN'T SAFE TO DRIVE. WE HAVE AN ESTIMATE TO FIX, PHOTOS AND ALL PAPER WORK FROM THE SALE.

Seat is adjusting during driving. Moving between presets. Setting position 1 automatically all the way forward. Heat in the seat turning on.

BOUGHT A USED CAR FROM AUTO BOUTIQUE ON 10/15/19 WITH CAR FAX REPORT SHOWING NO STRUCTURAL DAMAGE. WHEN WE TEST DROVE THE CAR WE NOTICE THE CHECK ENGINE LIGHT WAS ON AND A VIBRATION. WE WERE TOLD TO MAKE AN APPOINTMENT AND THEY WOULD ADDRESS THE ISSUE. WENT ON 10/18/19 FOR MY APPT, WAS THERE 8 HOURS TO NO AVAIL, WAS TOLD VIBRATION WAS FROM A BENT RIM AND THAT I WOULD HAVE TO TAKE CAR TO A CADILLAC DEALER FOR THE CHECK ENGINE LIGHT.MADE AN APPOINTMENT WITH RITCHEY'S CADILLAC ON 10/25/19 AND WAS TOLD THE CAR WAS UNSAFE TO DRIVE, THE GAS TANK ISN'T SAFE, 3 BENT RIMS, THE ACCIDENT CAUSED THE AIRBAGS TO DEPLOY AND WERE NOT RESET PROPERLY, AND THIS WAS ONE CAUSE OF THE CHECK ENGINE LIGHT. THE VIBRATION AND NOISE CAME FROM REAR SUSPENSION BENT IN SEVERAL LOCATIONS, ETC. I HAVE A REPORT FROM RICHIE'S CADILLAC STATING ABOVE, PLUS PICTURES AND A ESTIMATE TO FIX. I NOTIFIED AUTO BOUTIQUE THAT I WANTED TO RETURN CAR FRO REFUND BUT GOT THE RUN AROUND, ALL THEY SAID WAS ALL THERE CARS ARE SOLD AS IS, THE HAVE THE BUYERS GUIDE THAT IS SIGNED WITH NO BOXES CHECKED. THERE ARE NO SIGNS STATING CARS ARE SOLD AS IS. WE TRADED THE CAR IN ON A NEW VEHICLE AND ASKED FOR A REFUND FOR THE DIFFERENCE, $18,000, I WAS TOLD TO RETURN THE CAR AND THEY WOULD FIX THE ISSUES AND CALL ME WHEN IT WAS DONE, I STATED IT WAS TOO LATE FOR THAT BECAUSE I HAD TRADED IT FOR A NEW ONE BECAUSE IT WASN'T SAFE TO DRIVE. WE HAVE AN ESTIMATE TO FIX, PHOTOS AND ALL PAPER WORK FROM THE SALE.

The contact owns a 2019 Cadillac CTS. The contact stated that the trim on the steering wheel had started to peel off. Due to the failure, the edges of the steering wheel where the trim was located had started peeling off and were sharp, causing serious concerns while driving the vehicle. The local dealer was notified of the failure, and the contact was scheduled for an appointment; however, the vehicle was not yet repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 59,000.

The backup camera grid on our 2019 vehicle disappears most of the time when we start in reverse after turning on the engine. We have taken our vehicle into local Cadillac dealership service departments over the past 3 years and they have replaced cables, backup camera, radio equipment, interface screen, etc. with no resolution. This issue with the backup camera grid also seems to be tied to a problem with loading profiles upon startup, radio issues, etc. We are writing to NHTSA because we feel that the backup camera grid disappearing is a safety issue.

BOUGHT A USED CAR FROM AUTO BOUTIQUE ON 10/15/19 WITH CAR FAX REPORT SHOWING NO STRUCTURAL DAMAGE. WHEN WE TEST DROVE THE CAR WE NOTICE THE CHECK ENGINE LIGHT WAS ON AND A VIBRATION. WE WERE TOLD TO MAKE AN APPOINTMENT AND THEY WOULD ADDRESS THE ISSUE. WENT ON 10/18/19 FOR MY APPT, WAS THERE 8 HOURS TO NO AVAIL, WAS TOLD VIBRATION WAS FROM A BENT RIM AND THAT I WOULD HAVE TO TAKE CAR TO A CADILLAC DEALER FOR THE CHECK ENGINE LIGHT.MADE AN APPOINTMENT WITH RITCHEY'S CADILLAC ON 10/25/19 AND WAS TOLD THE CAR WAS UNSAFE TO DRIVE, THE GAS TANK ISN'T SAFE, 3 BENT RIMS, THE ACCIDENT CAUSED THE AIRBAGS TO DEPLOY AND WERE NOT RESET PROPERLY, AND THIS WAS ONE CAUSE OF THE CHECK ENGINE LIGHT. THE VIBRATION AND NOISE CAME FROM REAR SUSPENSION BENT IN SEVERAL LOCATIONS, ETC. I HAVE A REPORT FROM RICHIE'S CADILLAC STATING ABOVE, PLUS PICTURES AND A ESTIMATE TO FIX. I NOTIFIED AUTO BOUTIQUE THAT I WANTED TO RETURN CAR FRO REFUND BUT GOT THE RUN AROUND, ALL THEY SAID WAS ALL THERE CARS ARE SOLD AS IS, THE HAVE THE BUYERS GUIDE THAT IS SIGNED WITH NO BOXES CHECKED. THERE ARE NO SIGNS STATING CARS ARE SOLD AS IS. WE TRADED THE CAR IN ON A NEW VEHICLE AND ASKED FOR A REFUND FOR THE DIFFERENCE, $18,000, I WAS TOLD TO RETURN THE CAR AND THEY WOULD FIX THE ISSUES AND CALL ME WHEN IT WAS DONE, I STATED IT WAS TOO LATE FOR THAT BECAUSE I HAD TRADED IT FOR A NEW ONE BECAUSE IT WASN'T SAFE TO DRIVE. WE HAVE AN ESTIMATE TO FIX, PHOTOS AND ALL PAPER WORK FROM THE SALE.

Seat is adjusting during driving. Moving between presets. Setting position 1 automatically all the way forward. Heat in the seat turning on.