RoadVitals

2019 Cadillac CTS

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
10
Latest Oct 27, 2025
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains 10 NHTSA owner-reported complaints for the 2019 Cadillac CTS, most frequently naming the engine, powertrain (other) and fuel system categories. 828 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine323.1%
  • Powertrain (other)323.1%
  • Fuel system17.7%
  • Interior & seats17.7%
  • Other / unspecified17.7%
  • Steering17.7%
  • Driver assistance17.7%
  • Suspension17.7%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 10
Engine
Filed Oct 27, 2025

The contact owns a 2019 Cadillac CTS. The contact stated that while driving at 40 MPH, the check engine warning light illuminated. The vehicle was taken to an Auto Parts Store and was diagnosed with catalytic converter failure. The contact stated that upon cleaning the catalytic converter and driving for 50 miles, the warning light turned off. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 74,990.

NHTSA ID
11695874
Incident
Oct 13, 2025
Mileage
74,990 mi
EnginePowertrain (other)
Filed Apr 30, 2025

I believe it’s the transmission it’s not changing gears like it supposed to only have 52,000 miles on the dash. It’s have to be defective. No Incident

NHTSA ID
11658018
Incident
Apr 30, 2025
Steering
Filed Jan 13, 2025

The contact owns a 2019 Cadillac CTS. The contact stated that the trim on the steering wheel had started to peel off. Due to the failure, the edges of the steering wheel where the trim was located had started peeling off and were sharp, causing serious concerns while driving the vehicle. The local dealer was notified of the failure, and the contact was scheduled for an appointment; however, the vehicle was not yet repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 59,000.

NHTSA ID
11635641
Incident
Sep 19, 2024
Mileage
59,000 mi
Powertrain (other)
Filed Nov 17, 2024

The rear differential started making noise and growling. Upon draining the differential, we found a lot of metal debris. Upon reading on this issue, we found that Cadillac has had this issue with past models. It seems that the original G.M. part is no longer available. This could be a safety risk if the rear wheels are to lock up due to debris. It has not been confirmed by the dealer, the vehicle is out of warrantee at 91,000 miles.

NHTSA ID
11625811
Incident
Nov 17, 2024
Driver assistance
Filed Feb 7, 2023

The backup camera grid on our 2019 vehicle disappears most of the time when we start in reverse after turning on the engine. We have taken our vehicle into local Cadillac dealership service departments over the past 3 years and they have replaced cables, backup camera, radio equipment, interface screen, etc. with no resolution. This issue with the backup camera grid also seems to be tied to a problem with loading profiles upon startup, radio issues, etc. We are writing to NHTSA because we feel that the backup camera grid disappearing is a safety issue.

NHTSA ID
11506022
Incident
Jun 14, 2019
Powertrain (other)
Filed Jul 5, 2022

The vehicle hard shifts in low gear and at low speeds. The hard shifting makes the car hard to handle in slow speed situations such as parking lots. Because the car lurches forward unexpectedly, it poses a safety concern toward nearby pedestrians.

NHTSA ID
11472390
Incident
Jul 4, 2022
ElectricalEngineInterior & seats
Filed Jul 15, 2021

Seat is adjusting during driving. Moving between presets. Setting position 1 automatically all the way forward. Heat in the seat turning on.

NHTSA ID
11425049
Incident
Jul 15, 2021
Filed May 31, 2021

My 2019 CTS Cadillac CUE screen shattered for no reason. I was not driving the car. I went out to the car on Thursday, May 27, 2021 and the screen had shattered over night. The system is still working but it is hard to see the screen. The car is leased and only has 20,586 miles. I have only had it 2 years and 5 months. Is this my responsibility to repair or is it covered by warranty?

NHTSA ID
11419096
Incident
May 27, 2021

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT5099J

PI to help diagnose A/C concern

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIP6104

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

PIT6425D

This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC'ss

PIT6425C

This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Cadillac CTS by model year
YearComplaintsRecallsInvestigationsIssue Index
2019Viewing100032.8
2018820—
2017262053.2
2016314049.6
2015463047.8
20141446051.8
2013722050.1
2012652049.5
20111012050.3
2010673047.1
20091675049.4
20081752047.5
20072176263.3
20062696360.9
20052776362.1
20042246260.8
20033134053.5

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.