1997 Cadillac Deville Owner Complaints

[  ] I had purchased my car used. I found that there was a recall on this model. I went online and ran the vin # and confirmed that. I called the dealership and explained they looked it up and confirmed it needed to have the original plastic fuel rail replaced with a new stainless steel fuel rail. They informed me that they had to order the parts from Michigan an it would be 2 weeks for the parts to get here and then we could set up an appointment to bring the car in. over 2 weeks later they called and we set up the appointment I had started the car the morning of the appointment for it to go to the dealership. I  needed to grab something from in the house so I turned it off to go back in my house. I was answering a text on my phone and as I looked up to get out of the car there were flames coming out from between the fender and the hood. I rushed to the front of the car to put the flames out.. I just got the car a d couldn't afford to let turn to the ground. I took off my hoodie and used it to UT out the flames while doing so the hood came down and hit me in the back of my head,I burned my left hand pretty badly and burnt off my arm hair. I have had a ringing in my ears since I was hit in the head. I called the dealer and told them what happened and I would have to get it towed in. They said okay it took three days to get a tow truck because we had a snow storm. The tow companies were booked. I got the car to the dealer and exspected them to start the job.  The parts were ordered and there. It had been over 3 weeks now that had gone by since I first talked to the dealership and they ordered the parts I waS waiting for. Now the car has been there for over a 2 weeks and  not  even been touched .  I was finally told by the service department  to call customer service about the recall. I called the # i was give spoke to someone and explained everything. After I was told they didn't know why I called. The dealership should just handle the repair. I called service and re

NHTSA ID

11447570

Incident

Nov 25, 2021

DOGGIE DIEOBLO

NHTSA ID

11082303

Incident

Aug 15, 2012

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHILE DRIVING OVER A SPEED BUMP, THE TRACTION WARNING LIGHT ILLUMINATED. IN ADDITION, THE AIR CONDITIONER FAILED TO OPERATE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 97V064000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

NHTSA ID

10822794

Incident

Dec 3, 2015

Mileage

92,000 mi

1997 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO IGNITION RECALL REPAIRS. *SMD THE CONSUMER STATED THERE WAS A PROBLEM WITH THE THEFT SYSTEM. ACCORDING TO THE INVOICE, THE IGNITION LOCK CYLINDER WAS REPLACED.

NHTSA ID

10702615

Incident

May 28, 2014

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHEN ATTEMPTING TO STOP THE VEHICLE, THERE WAS AN INCREASE IN STOPPING DISTANCE. THE CONTACT MENTIONED THAT THE VEHICLE WENT INTO ANTI LOCK BRAKING MODE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE ELECTRONIC BRAKE CONTROL MODULE OR THE ELECTRONIC BRAKE AND TRACTION CONTROL MODULES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

NHTSA ID

10715699

Incident

Apr 13, 2015

Mileage

55,000 mi

AT ABOUT 12:30 - 1:00 AM IN THE MORNING THE CAR WAS PARKED AT MY HOME IN THE DRIVEWAY DIRECTLY IN FRONT OF THE GARAGE. [XXX] THE OWNER GETS UP TO GET SOMETHING TO EAT WHEN HE LOOKED OUTSIDE THE PATIO, HE SAW HIS CAR SMOLDERING AND THAN IMMEDIATELY BURST INTO FLAMES AT THE ENGINE AREA. CALLED THE FIRE DEPARTMENT IMMEDIATELY AND IN THE MEANTIME TRIED TO SUPPRESS THE FIRE BUT NOT SUCCESSFUL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10681493

Incident

Jan 26, 2015

Mileage

87,000 mi

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING 65 MPH ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THAT THE ANTI-LOCK BRAKE, TRACTION CONTROL, BRAKE AND SECURITY LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. ALSO, THE CONTACT STATED THAT ALL THE GAUGES AND SIGNALS ON THE INSTRUMENT PANEL FAILED AND FAILED TO SHOW ANY INFORMATION. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE BRAKE FLUID WAS LEAKING WHEN ATTEMPTING TO MOVE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 12/01/14*LJ UPDATED 10/1/15 *JS

NHTSA ID

10651429

Incident

Oct 9, 2014

I BACKED OUT OF MY DRIVEWAY AND PROCEEDED DOWN THE HIGHWAY AND THE PASSENGER SIDE AIRBAG EXPLODED ON MY WIFE'S ARM. I AM AFRAID THAT IT WILL HAPPEN ON THE DRIVERS SIDE WHILE DRIVING. WHAT SHOULD I DO FOR SAFETY SAKE? *TR

NHTSA ID

10650750

Incident

Oct 27, 2014

Mileage

189,000 mi

I NOTICED THAT MY ABS TRACTION CONTROL LIGHT WAS ON THE DASHBOARD CONSOLE AND WHEN I PUSH ON THE BRAKES THE AND THE CAR WAS NOT STOPPING. THE ABS WAS ENGAGING ON DRY PAVEMENT. I CHECKED THE ONBOARD DIAGNOSTIC TOOL ON THE CADILLAC AND I AM GETTING AN ERROR CODE OF TCS C1255 WHICH IS A FAULTY ELECTRONIC BRAKE CONTROL MODULE/ ELECTRONIC BRAKE AND TRACTION CONTROL MODULE. I NOTICED THAT THERE IS A RECALL ON THIS EXACT PART THAT I AM EXPERIENCING PROBLEMS WITH REFERENCE NHTSA CAMPAIGN NUMBER: 97V064000. I CALLED CADILLAC DEALER AND WAS TOLD THAT MY VIN DOES NOT COME UP WITH ANY RECALLS AND THERE ARE NOT ANY RECALLS AT ALL FOR 1997 CADILLAC DEVILLE. I AM REQUESTING THAT MY VIN BE ADDED TO THE RECALL FOR THE BRAKES AND THE FUEL SYSTEM RECALL. THANK YOU *TR UPDATED 3/13/15 *JS

NHTSA ID

10608992

Incident

Jun 2, 2014

Mileage

138,000 mi

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATE 35 MPH, THE ABS AND THE TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY AND PROGRESSED TO PERMANENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 97V064000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

NHTSA ID

10596365

Incident

Oct 17, 2013

Mileage

112,000 mi

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, GASOLINE FUEL FUMES EMITTED FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE FUEL GAUGE INDICATED THAT THERE A HALF OF TANK OF GAS WAS IN THE TANK, WHEN THE TANK WAS NEARLY EMPTY. THE VEHICLE HAS GONE EMPTY ON FUEL ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000 AND THE CURRENT MILEAGE WAS 114.000. THE VIN WAS NOT AVAILABLE.

NHTSA ID

10594471

Incident

Apr 1, 2014

Mileage

113,000 mi

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT FUEL FUMES WERE EMITTED IN AND AROUND THE VEHICLE. THE CONTACT MENTIONED THAT ONCE HE INSPECTED THE VEHICLE, HE NOTICED THAT THERE WAS A FUEL LEAK UNDER THE ENGINE COMPARTMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 97,000.

NHTSA ID

10534079

Incident

Aug 6, 2013

Mileage

97,000 mi

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT THE BRAKE TRACTION CONTROL SYSTEM FAILED INTERMITTENTLY AND CAUSED THE STEERING WHEEL TO SEIZE. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED, WHICH LOCATED THE FAILURE AT THE BRAKE ELECTRONIC CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 83,244.

NHTSA ID

10511260

Incident

Feb 1, 2013

Mileage

75,000 mi

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE WITH UNIROYAL TIGERPAW TIRES, SIZE: 265/75/R16 . THE CONTACT STATED THAT WHILE PARKED, THE FRONT DRIVER SIDE TIRE BLEW. THE TIRE WAS TAKEN TO A DEALER FOR INSPECTION. THE TECHNICIAN STATED THAT THE TIRE WAS OUT OF WARRANTY AND WOULD NOT BE COVERED FOR REPLACEMENT. THE FAILURE CAUSED DAMAGE TO THE FRONT FENDER OF THE VEHICLE AND THE COOLANT SYSTEM HOSE. THE TIRE WAS NOT REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DOT NUMBER WAS NOT AVAILABLE. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 30,000. THE FAILURE MILEAGE OF THE VEHICLE WAS 110,000.

NHTSA ID

10487543

Incident

Dec 4, 2012

Mileage

110,000 mi

I WAS TRAVELING ON THE HIGHWAY AT APPROX. 65-70 MPH WHEN I WENT TO BRAKE DUE TO TRAFFIC AND THERE WAS SEVERE BRAKE FADE. THE CAR WAS ABLE TO SLOW DOWN BUT COULD NOT COME TO A COMPLETE STOP, THE BRAKE PEDAL WENT TO THE FLOOR EVEN AFTER SEVERAL PUMPS. I HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. LUCKILY THERE WAS NO ACCIDENT. I STILL HAD TO TRAVEL ANOTHER 30 MILES BEFORE REACHING MY DESTINATION AND THE BRAKES CONTINUED TO FAIL. THE BRAKES WOULD ONLY SLOW THE VEHICLE DOWN. THIS IS THE FIRST BRAKE PROBLEM I HAVE HAD WITH THIS VEHICLE AND ONLY HAS 65000 MILES ON IT. I HAVE TO CONTACT A MECHANIC TO RESOLVE THIS PROBLEM. *JS

NHTSA ID

10456873

Incident

Apr 29, 2012

Mileage

65,000 mi

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE SMELLED A BURNING ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE OIL PAN SEAL WAS LEAKING OIL. AS A RESULT, THE OIL WAS LEAKING ONTO THE ENGINE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE CONTACT EXPRESSED EXTREME CONCERN OVER A POTENTIAL FIRE HAZARD. THE FAILURE MILEAGE WAS 65,000. UPDATED 04/18/12*BF UPDATED 04/23/12.*JB

NHTSA ID

10454335

Incident

Apr 6, 2012

Mileage

65,000 mi

I OWN A 1997 CADILLAC DEVILLE. MY AIR BAG SENSOR HAS BEEN COMING ON AND GOING OFF ON MY INSTRUMENT PANEL FOR THE LAST FEW MONTHS. I HAVE HAD THE CAR CHECKED SEVERAL TIMES AND I WAS TOLD THE SENSOR WAS DEFECTIVE. THIS IS FOR THE AIR BAG ON THE DRIVER'S SIDE DOOR. TODAY 2/24/12 THE AIR BAG DEPLOYED AS I WAS ABOUT TO BACK OUT OF MY DRIVE WAY. MY CURRENT MILEAGE IS 94,000 MILES. I AM ALSO HAVING TROUBLES WITH HAVING TO PRESS MY BRAKES ALMOST TO THE FLOOR FOR THE CAR TO STOP. *TR

NHTSA ID

10449193

Incident

Feb 24, 2012

UPON STARTING THE CAR FIRST THING IN THE MORNING, THE ENGINE BACKFIRED THROUGH THE INDUCTION SYSTEM STARTING AN ENGINE FIRE. BY THE TIME THE FIRE WAS EXTINGUISHED IT HAD CAUSED ENOUGH DAMAGE THAT THE CAR HAD TO BE JUNKED. *KB

NHTSA ID

10413266

Incident

Jul 11, 2011

Mileage

138,000 mi

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 25 MPH THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER TURNING THE KEY IN THE IGNITION AND PLACING THE GEAR SHIFT IN NEUTRAL. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 71,704.

NHTSA ID

10410461

Incident

Jun 5, 2011

Mileage

71,704 mi

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE VEHICLE BEGAN TO OVERHEAT FOLLOWED BY STALLING. THE A/C WARNING INDICATOR WAS ILLUMINATED FOLLOWING THE FAILURE. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED TO REPORT THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS UNAVAILABLE.

NHTSA ID

10386418

Incident

Mar 3, 2011

Mileage

100,000 mi

THE PASSENGER COMPARTMENT, BEGAN TO SMELL GASOLINE, SO I DID STOP IN A GAS STATION, OPEN THE ENGINE COMPARTMENT(THE HOOD) AND NOTICED A BIG GAS LEAK ON THE GASOLINE RAIL CLOSE TO THE CARBURETOR OR FUEL BURNER, SO I DECIDED TO STOP THERE AND HAVE TOWED THE VEHICLE TO SAN ANTONIO, TEXAS...THE MECHANIC CHARGED ME 560.00 TO CHANGE THE COMPLETE RAIL FOR A METAL ONE WITH THE GUARANTEE THAT THIS ONE WILL NOT HAPPEN THE SAME THING, BECAUSE IS A METAL ONE NOT A PLASTIC ONE THAT THE CAR HAVE ORIGINALLY INSTALLED... WHEN I SAW THIS RECALL , I ASK MYSELF WHO IS GOING TO PAY NOW FOR THIS ?????!!!!!!! *TR

NHTSA ID

10350165

Incident

Aug 20, 2009

Mileage

97,500 mi

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THE VEHICLE OVERHEATED AND THE HEAD GASKETS WERE BLOWN. THE CONTACT STATED A FEW PRIOR TO THE FAILURE, THE VEHICLE CAUGHT ON FIRE DUE TO THE VEHICLE BEING UNDER RECALL (NHTSA CAMPAIGN ID NUMBER: 04V110000-FUEL SYSTEM, GASOLINE: DELIVERY: HOSES, LINES/PIPING, AND FITTINGS) BUT COULD NOT DETERMINE IF THE FAILURE WAS DIRECTLY ASSOCIATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 120,000.

NHTSA ID

10349638

Incident

Aug 5, 2010

Mileage

120,000 mi

GM CADILLAC RECALL #38145 MY GM SERVICE REQUEST NUMBER [XXX] GM REFUSES TO REIMBURSE FOR AN EMERGENCY REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10342761

Incident

Jun 1, 2010

Mileage

117,000 mi

TL*THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHILE DRIVING LESS THAN 25 MPH, THE ENTIRE INSTRUMENT CLUSTER FAILED. THE INSTRUMENT PANEL WAS DIGITAL; THEREFORE, THE CONTACT DID NOT KNOW HOW FAST SHE WAS TRAVELING, AND COULD NOT READ THE FUEL GAUGE, WARNING LIGHTS, AND TURN SIGNALS. THE DEALER STATED THAT THE CLUSTER NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 90,000.

NHTSA ID

10264239

Incident

Mar 10, 2009

Mileage

90,000 mi

I PURCHASED A 97 CADILLAC DEVILLE IN JANUARY 07. FROM THE START IT HAD PROBLEMS. IT WOULDN'T CRANK RIGHT AND HAD VARIOUS ELECTRICAL PROBLEMS. TRIED MANY DIFFERENT SOLUTIONS BUT NONE WORKED. CAR STILL WOULD NOT CRANK RIGHT. IN 08, I PURCHASED A NEW STARTER AND ALTERNATOR. NOTHING WORKED. AFTER 9 MONTHS, THE ALTERNATOR WENT OUT. HAD TO GET A REPLACEMENT, PLUS PAY AGAIN FOR THE LABOR BECAUSE THE PEOPLE WHO DID THE FIRST TIME WOULD NOT REPLACE IT BECAUSE THEY WERE UNDER NEW MANAGEMENT. SO I HAD ANOTHER PLACE PUT ON THE NEW ALTERNATOR. I ALSO HAD THE SAME LOCATION REPLACE MY RADIATOR THAT HAD CRACKED AND HAD BEEN LEAKING RAPIDLY. NOT EVEN TWO MONTHS AFTER GETTING ALL THE NEW PARTS, ON MARCH 19 2009, I HAD BEEN TRYING TO CRANK THE CAR. IT WOULD NOT CRANK. IT SUDDENLY POPPED AND STARTED SMOKING. IT HAD DONE THIS BEFORE AND CRUNK RIGHT UP. SO I GO TO CRANK THE CAR UP AGAIN, ITS STARTED SMOKING EVEN MORE AND AS SOON AS I OPENED THE HOOD, IT CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS NOT SURE BUT MENTIONED IT COULD HAVE BEEN THE BATTERY, THE NEW WORK THAT I HAD GOTTEN DONE OR SOMETHING ELECTRICAL. WHEN ASKED IF IT COULD BE REPAIRED, FIRE CHIEF STATED THAT THEY DID NOT THINK IT WOULD BE WORTH PUTTING ALL THE MONEY INTO AND STATED THAT IT WAS TOTALED. HAD TO WAIT TO GET THE REPORT SO IM UNSURE OF WHAT THEY SAY THE CAUSE WAS. NOW I AM OUT A VEHICLE BECAUSE I DID NOT HAVE COLLISION. I PUT ALOT INTO THIS CAR AND THINK THAT ALL INFORMATION SHOULD HAVE BEEN SENT TO OLD AND NEW OWNERS TO ALERT THEM OF ANY RECALLS, CHANGES, AND WHAT EVER ELSE. *TR

NHTSA ID

10262714

Incident

Mar 19, 2009