1997 Cadillac Deville Problems

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHEN ATTEMPTING TO STOP THE VEHICLE, THERE WAS AN INCREASE IN STOPPING DISTANCE. THE CONTACT MENTIONED THAT THE VEHICLE WENT INTO ANTI LOCK BRAKING MODE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE ELECTRONIC BRAKE CONTROL MODULE OR THE ELECTRONIC BRAKE AND TRACTION CONTROL MODULES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING 65 MPH ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THAT THE ANTI-LOCK BRAKE, TRACTION CONTROL, BRAKE AND SECURITY LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. ALSO, THE CONTACT STATED THAT ALL THE GAUGES AND SIGNALS ON THE INSTRUMENT PANEL FAILED AND FAILED TO SHOW ANY INFORMATION. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE BRAKE FLUID WAS LEAKING WHEN ATTEMPTING TO MOVE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 12/01/14*LJ UPDATED 10/1/15 *JS

AT ABOUT 12:30 - 1:00 AM IN THE MORNING THE CAR WAS PARKED AT MY HOME IN THE DRIVEWAY DIRECTLY IN FRONT OF THE GARAGE. [XXX] THE OWNER GETS UP TO GET SOMETHING TO EAT WHEN HE LOOKED OUTSIDE THE PATIO, HE SAW HIS CAR SMOLDERING AND THAN IMMEDIATELY BURST INTO FLAMES AT THE ENGINE AREA. CALLED THE FIRE DEPARTMENT IMMEDIATELY AND IN THE MEANTIME TRIED TO SUPPRESS THE FIRE BUT NOT SUCCESSFUL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE SMELLED A BURNING ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE OIL PAN SEAL WAS LEAKING OIL. AS A RESULT, THE OIL WAS LEAKING ONTO THE ENGINE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE CONTACT EXPRESSED EXTREME CONCERN OVER A POTENTIAL FIRE HAZARD. THE FAILURE MILEAGE WAS 65,000. UPDATED 04/18/12*BF UPDATED 04/23/12.*JB

[  ] I had purchased my car used. I found that there was a recall on this model. I went online and ran the vin # and confirmed that. I called the dealership and explained they looked it up and confirmed it needed to have the original plastic fuel rail replaced with a new stainless steel fuel rail. They informed me that they had to order the parts from Michigan an it would be 2 weeks for the parts to get here and then we could set up an appointment to bring the car in. over 2 weeks later they called and we set up the appointment I had started the car the morning of the appointment for it to go to the dealership. I  needed to grab something from in the house so I turned it off to go back in my house. I was answering a text on my phone and as I looked up to get out of the car there were flames coming out from between the fender and the hood. I rushed to the front of the car to put the flames out.. I just got the car a d couldn't afford to let turn to the ground. I took off my hoodie and used it to UT out the flames while doing so the hood came down and hit me in the back of my head,I burned my left hand pretty badly and burnt off my arm hair. I have had a ringing in my ears since I was hit in the head. I called the dealer and told them what happened and I would have to get it towed in. They said okay it took three days to get a tow truck because we had a snow storm. The tow companies were booked. I got the car to the dealer and exspected them to start the job.  The parts were ordered and there. It had been over 3 weeks now that had gone by since I first talked to the dealership and they ordered the parts I waS waiting for. Now the car has been there for over a 2 weeks and  not  even been touched .  I was finally told by the service department  to call customer service about the recall. I called the # i was give spoke to someone and explained everything. After I was told they didn't know why I called. The dealership should just handle the repair. I called service and re

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, GASOLINE FUEL FUMES EMITTED FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE FUEL GAUGE INDICATED THAT THERE A HALF OF TANK OF GAS WAS IN THE TANK, WHEN THE TANK WAS NEARLY EMPTY. THE VEHICLE HAS GONE EMPTY ON FUEL ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000 AND THE CURRENT MILEAGE WAS 114.000. THE VIN WAS NOT AVAILABLE.

THE CONSUMER EXPERIENCED A PROBLEM WITH THE HEADLIGHT LENSES. THE LENSES KEPT FALLING OUT OF POSITION. THE OWNER STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH THE LENS FELL OUT OF POSITION ON TO THE ROAD. THE OWNER CONTACTED THE DEALER, WHO SUGGESTED THAT THE ENTIRE FIXTURE BE REPLACED. THE DEALER WILL NOT SELL THE LENS BY ITSELF. *AK THE RIGHT HEADLIGHT LENSES FELL OUT. THE WEATHER WAS WARM AND OR CLEAR. *SC *JB

THE HEADLIGHT LENS FELL OFF. THE ADHESIVE THAT HELD THE HEADLIGHTS BECAME HARD. PLEASE DESCRIBE DETAILS. *JB

[  ] I had purchased my car used. I found that there was a recall on this model. I went online and ran the vin # and confirmed that. I called the dealership and explained they looked it up and confirmed it needed to have the original plastic fuel rail replaced with a new stainless steel fuel rail. They informed me that they had to order the parts from Michigan an it would be 2 weeks for the parts to get here and then we could set up an appointment to bring the car in. over 2 weeks later they called and we set up the appointment I had started the car the morning of the appointment for it to go to the dealership. I  needed to grab something from in the house so I turned it off to go back in my house. I was answering a text on my phone and as I looked up to get out of the car there were flames coming out from between the fender and the hood. I rushed to the front of the car to put the flames out.. I just got the car a d couldn't afford to let turn to the ground. I took off my hoodie and used it to UT out the flames while doing so the hood came down and hit me in the back of my head,I burned my left hand pretty badly and burnt off my arm hair. I have had a ringing in my ears since I was hit in the head. I called the dealer and told them what happened and I would have to get it towed in. They said okay it took three days to get a tow truck because we had a snow storm. The tow companies were booked. I got the car to the dealer and exspected them to start the job.  The parts were ordered and there. It had been over 3 weeks now that had gone by since I first talked to the dealership and they ordered the parts I waS waiting for. Now the car has been there for over a 2 weeks and  not  even been touched .  I was finally told by the service department  to call customer service about the recall. I called the # i was give spoke to someone and explained everything. After I was told they didn't know why I called. The dealership should just handle the repair. I called service and re

1997 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO IGNITION RECALL REPAIRS. *SMD THE CONSUMER STATED THERE WAS A PROBLEM WITH THE THEFT SYSTEM. ACCORDING TO THE INVOICE, THE IGNITION LOCK CYLINDER WAS REPLACED.

FOR OVER A YEAR I HAVE HAD A WARNING LIGHT INDICATING ABS BRAKES AND TRACTION CONTROL PROBLEMS, SERVICE STEERING SYSTEM AND SERVICE ENGINE. THEY HAVE NOT BEEN ABLE TO FIX IT. I FOUND A RECALL FROM 1997# 04V110000 WHERE 156,000 1997 CADILLAC DEVILLES WERE AFFECTED. CADILLAC CUSTOMER SERVICE SAID MY VIN WAS NOT INCLUDED. TODAY THAT RECALL COMPLAINT WAS NO LONGER SHOWING ON THE NHTSA SITE. I'VE HAD SOME BRAKING PROBLEMS AND WAS TOLD BY THE DEALER MY BRAKES ARE FINE. STEVE, THE SERVICE MANAGER SAID I NO LONGER HAD WARRANTY AND ACTED UNCONCERNED. THEY SAID IT WOULD COST $800 TO REPLACE THE EBTCM AND THAT MIGHT NOT FIX IT. THE DEALER JUST ACTS LIKE IT IS NO PROBLEM. APR 26, 2006 MY DIC DISPLAY SHOWED SERVICE STEERING SYSTEM MY MILEAGE WAS 53,874. INVOICE STATED CUST CONCERN NOT DUPLICATED. MAY 04,2006 SERVICE STEERING SYSTEM MESSAGE ON DIC. TRACTION CONTROL LIGHT ON AGAIN. THE INVOICE SHOWED CAUSE INTERNAL FAULT. CADILLAC ELECTRICAL AND AC DIAGNOSED SHORTED MAGNA STEER SOLENOID IN THE STEERING GEAR AND A BAD EBTCM. C1241 & C1277 REPLACED STEERING GEAR AND SET FRONT TOE. SHOWED REPLACED EBTCM MISSPELLING FOR REPLACED. CLEARED CODES ALSO. I HAD WARRANTY AND PD $100.JULY 10. 2006 INVOICE STATES AGAIN SERVICE STEERING SYSTEM MESSAGE ON THE DIC. DIAGNOSED CODE C1241 AS AN OPEN WIRE IN THE INSULATION C1 PIN F OF THE EBTCM REPLACED PINF AND REPAIRED WIRING, CLEARED CODE. AUG 11, 2006 I RETURNED WITH ONLY 54,595 MILEAGE INVOICE AGAIN STATES ANTI-LOCK LIGHT AND TRACTION CONTROL LIGHT ON INTERMENT. STATED NPF NO PROBLEM FOUND. ANOTHER AUTO REPAIR PULLED UP CODES SHOWING EBTCM STALLED PUMP MOTOR. SEPT.7, 2007 AGAIN WARNING INDICATORS. ABS BRAKES,TRACTION, CONTROL AND SERVICE ENGINE. ALDERSON SAID IT WOULD COST AROUND $800 AND MIGHT NOT FIX THIS PROBLEM. I WAS CHARGED $93.05 FOR DIAGNOSIS AND THE PROBLEM STILL EXISTS. NHTSA SHOULD BE AWARE OF THESE BRAKE AND TRACTION PROBLEMS. THIS SHOULD HAVE BEEN FIXED WHILE I STILL HAD WARRANTY. *JB

MAKING A LEFT HAND TURN, WITHOUT WARNING THE POWER STEERING FAILED. IT TOOK A EXTREME AMOUNT OF PHYSICAL EFFORT TO COMPLETE THE TURN AND CLEAR ON COMING TRAFFIC. BEFORE THIS EVENT THERE WAS NO INDICATION OF A PROBLEM.

DOGGIE DIEOBLO

I BACKED OUT OF MY DRIVEWAY AND PROCEEDED DOWN THE HIGHWAY AND THE PASSENGER SIDE AIRBAG EXPLODED ON MY WIFE'S ARM. I AM AFRAID THAT IT WILL HAPPEN ON THE DRIVERS SIDE WHILE DRIVING. WHAT SHOULD I DO FOR SAFETY SAKE? *TR

CONSUMER STATES AIR CONDITIONING WASN'T COOLING. DEALER FOUND COMPRESSOR HAD FAILED. CONSUMER IS CONCERNED THAT COMPRESSOR FAILED WITH ONLY 26,383 MILES ON VEHICLE. *TT

POWER SEAT SEATBACK GOES DOWN WHILE DRIVING. IN DECEMBER OF 1999, DEALER REPLACED MEMORY MODULE TO REMEDY THIS PROBLEM. SINCE NOVEMBER OF 2001 SEATBACK WILL INTERMITTENTLY GO DOWN ON IT'S OWN.*AK CONSUMER ALSO STATES MORE OFTEN THEN NOT, WHEN YOU START THE CAR THE SEAT WILL MOVE IN SEVERAL DIFFERENT DIRECTIONS. WHEN THE BACK GOES FLAT IT PINS ANY PASSENGER IN THE REAR SEAT. PH 09-DEC-2002

WHEN BRAKING UNDER 50 MPH FRONT END WOULD VIBRATE. CAUSE HAS YET TO BE DETERMINED. *AK

AIR RIDE SUSPENSION STOPPED WORKING A WEEK AFTER I PURCHASED CAR. TWO CADILLAC DEALERS SAID THERE IS NOTHING WRONG WITH IT BUT VEHICLE FEELS LIKE ITS RIDING ON THE RIMS AND NOT THE TIRES. MR

1997 CADILLAC DEVILLE EXPERIENCING MULTIPLE TRANSMISSION FAILURES.***NO ANSWER REQUIRED***.*MR THE CONSUMER WAS TOLD THE PROBLEM WAS THE TORQUE CONVERTER AND A FAULTY BEARING IN THE TRANSMISSION WHICH WAS REPLACED, HOWEVER IN JUNE 2003 THE TRANSMISSION WAS REPLACED AGAIN. THE TRANSMISSION HAS BEEN REPLACED TWO TIMES. *JB

TRACTION CONTROL SYSTEM FAILED, DEALER DENIED THERE WAS A RECALL ON THE TRACTION CONTROL MODULE AS PER NHTSA.*AK

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHILE DRIVING OVER A SPEED BUMP, THE TRACTION WARNING LIGHT ILLUMINATED. IN ADDITION, THE AIR CONDITIONER FAILED TO OPERATE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 97V064000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHEN ATTEMPTING TO STOP THE VEHICLE, THERE WAS AN INCREASE IN STOPPING DISTANCE. THE CONTACT MENTIONED THAT THE VEHICLE WENT INTO ANTI LOCK BRAKING MODE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE ELECTRONIC BRAKE CONTROL MODULE OR THE ELECTRONIC BRAKE AND TRACTION CONTROL MODULES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHILE DRIVING OVER A SPEED BUMP, THE TRACTION WARNING LIGHT ILLUMINATED. IN ADDITION, THE AIR CONDITIONER FAILED TO OPERATE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 97V064000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

CONSUMER STATES AIR CONDITIONING WASN'T COOLING. DEALER FOUND COMPRESSOR HAD FAILED. CONSUMER IS CONCERNED THAT COMPRESSOR FAILED WITH ONLY 26,383 MILES ON VEHICLE. *TT

CAR WAS MANUFACTURED IN SEPT.1996, DURING NHTSA RECALL BULLETIN, CAMPAIGN NO. 97V064000, 77449 AFFECTED VEHICLES, APRIL -DEC. 1996. NO SAFETY DEFECT LISTED. *AK

FRONT BUMPER CRACKED AND REAR BUMPER COVER EXPANDED (STRECHED).*YC

I AM THE OWNER OF A 1997 CADILLAC DEVILLE THAT HAS AN ON-GOING HISTORY OF WINDSHIELD WIPER FAILURE. THE CAR HAS BEEN LOOKED AT BY MY MECHANIC ON NUMEROUS OCCASIONS FOR THIS PROBLEM BETWEEN JUNE 2007 AND SEPTEMBER 2008. ON SEVERAL OCCASIONS THE WIPERS WERE INOPERABLE WHEN I ARRIVED AT THE MECHANIC'S FACILITY. ON THE OTHER OCCASIONS THE WIPERS BECAME OPERABLE BY THE TIME I ARRIVED AT THE MECHANIC'S FACILITY. THE CADILLAC DEALERS DISPLAY NO DEGREE OF CONCERN IN DEALING WITH THIS PROBLEM. IN MY OPINION, ALL EVIDENCE POINTS TO A DESIGN OR MANUFACTURING DEFECT, WHICH COULD ULTIMATELY LEAD TO A CRASH, OR CAUSE INJURY OR DEATH. I BRING THIS MATTER TO YOUR ATTENTION BECAUSE I HAVE LOST CONFIDENCE IN ANY REPAIR RECOMMENDATIONS. FURTHER, I AM CONCERNED FOR MY SAFETY AND THE SAFETY OF OTHERS WHEN I DRIVE THIS VEHICLE DURING INCLEMENT WEATHER. I FEAR THE POTENTIAL FOR EXPENSIVE LITIGATION THAT COULD FOLLOW AN ACCIDENT CAUSED BY THIS PROBLEM. I SOLICIT YOUR COMMENTS AND/OR RECOMMENDATIONS. STANLEY L FASTENAU *TR

COULD NOT CLOSE WINDOWS.*AK

FRONT RIGHT SEAT BELT LATCH WILL STAY ENGAGED IN THE BUCKLE ASSEMBLY. THE DEALERSHIP HAS YET TO DETERMINE CAUSE OF FAILURE. *AK

SEAT BELT ON DRIVER'S SIDE DID NOT MAKE CLICKING SOUND TO ASSURE CONSUMER THAT SEATBELT WAS LOCKED. CLICKING OF OTHER SEATBELTS IN VEHICLE COULD BE HEARD TO ASSURE THAT THEY WERE LOCKED. DEALER STATED THAT LOCKS DIDN'T HAVE A PROBLEM. BUT, CONSUMER WANTED A STATEMENT IN WRITING THAT THERE WAS NO PROBLEM. CONSUMER WROTE MANUFACTURER, AND WOULD LIKE TO HAVE A RESPONSE IN WRITING STATING THAT SEATBELT WAS STILL SAFE TO USE ALTHOUGH IT DIDN'T MAKE THE CLICKING SOUND. *AK CONSUMER STATES THAT DEALER STATED IT WAS OKAY IF THE CLICK WAS NOT HEARD, DEALER WOULD NOT GIVE ANY DOCUMENTATION BACKING UP THERE RESPONSE. *SLC

VEHICLE ACCELERATES ON ITS OWN AT HIGHWAY SPEED AND AT FIRST START. CONSUMER HAS TO SHIFT TO NEUTRAL TO SLOW THE VEHICLE DOWN. VEHICLE HAS NOT BEEN EXAMINED BY DEALER, DEALER SUGGESTED THAT THE CRUISE CONTROL CABLE FROM THE THROTTLE BODY BE DISCONNECTED, SINCE THIS ACCTION WAS TAKEN THE VEHICLE HAS NOT EXPERIENCED SUDDEN ACCELERATION.*AK

THE ACCELERATOR STICKS, CONSUMER HAS BEEN TO THE DEALERSHIP AND THEY STATE THEY CAN FIX IT FOR A COST AND THE CONSUMER IS NOT SATISFIED, THE PROBLEM EXISTED WHEN THE VEHICLE WAS UNDER WARRANTY. *MJS

TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE WITH UNIROYAL TIGERPAW TIRES, SIZE: 265/75/R16 . THE CONTACT STATED THAT WHILE PARKED, THE FRONT DRIVER SIDE TIRE BLEW. THE TIRE WAS TAKEN TO A DEALER FOR INSPECTION. THE TECHNICIAN STATED THAT THE TIRE WAS OUT OF WARRANTY AND WOULD NOT BE COVERED FOR REPLACEMENT. THE FAILURE CAUSED DAMAGE TO THE FRONT FENDER OF THE VEHICLE AND THE COOLANT SYSTEM HOSE. THE TIRE WAS NOT REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DOT NUMBER WAS NOT AVAILABLE. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 30,000. THE FAILURE MILEAGE OF THE VEHICLE WAS 110,000.

DT: THE ALUMINUM WHEELS CORRODED ON THE INNER SEAL OF THE TIRE RIM. THIS WAS DISCOVERED BY A TIRE DEALER WHEN THE VEHICLE WAS TAKEN TO A TIRE SERVICE DEALER FOR A LOSS OF AIR OF THOSE TIRES. THESE WERE FACTORY DIRECTED WHEELS THAT CAME ON VEHICLE AT PURCHASE AND HAD 42,000 MILES ON THE TIRES. THEY WERE CORROSIVE. THEY WERE GROUNDED DOWN AND PLACED A BLACK ADHESIVE TO SEAL THE TIRES BY THE TIRE DEALER. CONTACTED THE DEALER AND GENERAL MOTORS, WHO NOTED THIS WAS OUT OF WARRANTY AND DID NOT WANT TO REPLACE THE WHEELS. NO CORRECTIONS OR REPAIRS OTHER THAN THE SERVICE THE TIRE SERVICE DEALER PERFORMED. *AK

HIGH OIL CONSUMPTION, WAS TOLD BY SERVICE MAN THAT ALL CADILLAC'S HAVE VERY THIN RINGS AND GENERAL MOTORS IS WORKING ON A NEW ONE. BUT THEY WON'T DO ANYTHING ABOUT THE ONES ALREADY OUT.*AK