Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2003 Cadillac Deville submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 25 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
BACK ON JULY 16TH 2019, I WAS STOPPED AT A STOP SIGN ABOUT TO GET A ON THE MAIN ROAD. WHEN I WAS REAR ENDED IN MY 03 CADILLAC DEVILLE. AIRBAGS NEVER DEPLOYED, CAUSING THE PASSENGER TO HAVING WHIPLASH/NERVE DAMAGE. AS PER MYSELF, NOW I HAVE LOWER BACK ISSUES.
TAKATA RECALL - THE AIR BAG LIGHT IS STAYING ON ALL THE TIME. THE SERVICE ENGINE LIGHT COMES ON OCCASSIONALLY AFTER I PUT GAS IN
TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT THE IGNITION SWITCH FAILED TO START THE VEHICLE AND THE KEY WAS HARD TO REMOVE FROM THE IGNITION. IN ADDITION, THE AIR BAG WARNING INDICATOR ILLUMINATED UPON ATTEMPTING TO START THE VEHICLE, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE AN INDEPENDENT MECHANIC DIAGNOSED THAT A SECURITY MODULE FAILED AND THERE WAS A DISCONNECTION OF THE ELECTRICAL SYSTEM. THE VEHICLE WAS THEN TAKEN TO VININGS ENTERPRISES INC. (904 N TENNESSEE ST, CARTERSVILLE, GA 30120, (770) 382-2007), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.
THE AIR BAG LIGHT COME ON IN DISPLAY OFTEN AND STAY ON FOR DAYS IT MIGHT BE OFF A TIME AND IT COME BACK ON AND REMAIN ON
AIR BAG LIGHT IS STAYING ON
2003 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO SEVERAL MECHANICAL DEFECT ISSUES. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED THE WATER PUMP AND RADIATOR LEAKED RESULTING IN A COOLANT LEAK, AND THE ENGINE OVERHEATING. AN INDEPENDENT MECHANIC DETERMINED THE METAL BRACKETS HOLDING THE LEFT SIDE TANK HAD RUSTED AND CAUSED A CRACK IN THE LEFT RADIATOR TANK. THE ENGINE DEVELOPED AN OIL LEAK FROM THE LOWER CRANKCASE OF THE ENGINE BLOCK. THE OIL LEAK CAUSED A DEFECTIVE DESIGN IN THE LOWER CRANK SHAFT. THE MECHANIC INFORMED THE CONSUMER THE ENGINE NEEDED TO BE REMOVED TO PROPERLY REPAIR THE OIL LEAK. ALSO, THE TIRE PRESSURE LIGHT ILLUMINATED. *JB THE CONSUMER STATED THAT A DIAGNOSTIC FROM ONSTAR OF THE VEHICLE DISPLAYED A MALFUNCTIONED AIRBAG. *JS THE CONSUMER REQUESTED A FORMAL INVESTIGATION INTO THESE ISSUES. THE CONSUMER STATED THAT ONLY A $5,000 GIFT CARD WOULD BE AN ACCEPTABLE REIMBURSEMENT. *JS
FRONT END COLLISION AT 42 MPH THAT CAUSED HEAVY FRONT END DAMAGE AND THE AIR BAG FAILED TO DEPLOY. MY VEHICLE WAS IN MOTION WHEN THE SMALL PICKUP IN FRONT STOPPED SHORT CAUSING IMPACT.
TL* THE CONTACT OWNED A 2003 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 30 MPH AND APPROACHING A STOP LIGHT, THE BRAKE PEDAL WAS APPLIED, BUT THE CONTACT'S FOOT SLIPPED. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND THE PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
AIR BAGS
2003 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH ISSUES. *SMD THE CONSUMER STATED THE RECALL REPAIR WAS NOT EFFECTIVE. THE CONSUMER STATED THE IGNITION SWITCH SHOULD HAVE BEEN REPLACED, AS THE VEHICLE SHUT OFF WHILE DRIVING IN TRAFFIC. THE CONSUMER HAD TO PUT THE VEHICLE IN NEUTRAL AND RE-START THE VEHICLE. THE VEHICLE USUALLY RE-STARTED, BUT A TIMES WHEN HE TURNED THE SWITCH NOTHING HAPPENED. ALSO, THE AIR BAG LIGHT ILLUMINATED ON AN INTERMITTENT BASIS. *JB
TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. WHILE DRIVING 35 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A WALL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000. UPDATED 2/24/15*CNN UPDATED 03/02/15*JB
TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. WHILE DRIVING 35 MPH, THE VEHICLE SHOOK VIOLENTLY AND THE BRAKE PEDAL STIFFENED. IN ADDITION, THE STEERING WHEEL SEIZED AND THE VEHICLE CRASHED INTO A STEEL DUMPSTER. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE DRIVER WAS INJURED AND REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM), BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
FRIEND WAS DRIVING MY CAR AT THE NORMAL SPEED LIMIT AND THE CAR CUT OFF. WHEN THE CAR CUT OFF A CAR HIT HER FROM THE SIDE WHICH CAUSED THE CAR TO SPIN OUT OF CONTROL AND HIT ANOTHER CAR! THE AIR BAGS NEVER DEPLOYED AND SHE WAS HURT BADLY. THE KEY IGNITION RECALL FOR THE 2003 CADILLAC SAID THAT IT WILL CAUSE THE CAR KEY TO SHIFT AND COULD CUT OFF WHILE DRIVING. THIS IS A SERIOUS MATTER THAT NEEDS TO BE TAKEN CARE OF BECAUSE HER NECK AND SHOULDER AND FOOT GOT INJURED VERY BADLY BECAUSE THE AIR BAGS DIDN'T DEPLOY!......UPDATED 01/12/15*BF *TR
I TOOK MY 2003 CAD.DEVILLE TO VINCE WEBB CAD DEALER IN PENSACOLA FL. OCT.25TH TO GET THE KEYS FIXED AND THE AIR BAGS FIXED. I TOOK WITH ME NHTSA RECALL NUMBER 2002-08-14. THE SERVICE WRITER INSISTED THAT THERE IS NO RECALL ON THIS CAR. I THEN CALLED GM CUSTOMER SERVICE AND GOT THE SAME THE SAME THING. NOW I'D LIKE TO KNOW WITCH ONE IS RIGHT, YOUR RECALL NUMBER (2002-08-14 OR 03V051000)? OR VINCE WEBB NO? THE LIGHT THAT INDICATES AIR BAG CAME ON ABOUT TWO WEEKS AGO AND I FEEL THAT THERE IS A SAFETY ISSUE HERE AND THE DEALER SAID THEY WILL FIX IT FOR $90 DOLLERS, BUT I FEEL THAT IF THEY CHECK THE RECALL IT MIGHT BE WHAT THE CHECK AIR BAG LIGHT IS TRYING TO TELL ME. *TR
TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE AND THE AIR BAG WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE DRIVER SIDE AIR BAG INFLATOR MODULE AND THE THROTTLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 145,000. UPDATED 01/22/15*CN UPDATED 8/31/2017*CN
IN SEPTEMBER OF 2014, I RECEIVED A RECALL FROM THE STATE OF MASSACHUSETTS ABOUT (1) PART THAT MUST BE REPAIRED IN MY 2003 CADILLAC DEVILLE SEDAN: (1) IGNITION SWITCH 14V355000, THE ONLY RECALL SHOWING UP ON THE GM WEB-SITE IS THE IGNITION SWITCH AND THE OTHER THREE AND THE FIRST ARE LISTED HERE TOTALING (4) RECALLS ALL TOGETHER! AFTER ENTERING MY MAKE, MODEL, YEAR, AND VIN, OF MY VEHICLE I RECEIVED THREE MORE URGENT RECALLS ! (2) FUEL TANK PRESSURE SENSOR 03V238000, (3) DRIVER AIR BAG 03V051000, AND THE (4) AIR BAG INFLATOR 02V222000. DURING A RECORDED PHONE CONVERSATION AN AGENT AND A MANAGER AT/FROM (GM) GENERAL MOTORS STATED THAT THEY DO NO HONOR ANY RECALLS FROM SAFERCAR.GOV/NHTSA OR ANY OTHER WEB-SITE AS THEY ARE "NOT VALID" BUT THEIR OWN @GM.COM. THESE ARE SERIOUS RECALLS THAT REQUIRE IMMEDIATE ATTENTION AND VALIDATION BY GM BEFORE THEY ARE SUED FOR MUCH MORE THAN SIMPLE REPAIRS! I THANK YOU FOR YOUR TIME! BLESSINGS! ON AUGUST 21, 2013, HE PAID $300 TO REPLACE A TIE ROD. ON DECEMBER 30, 3013, THE TIE ROD BROKE AGAIN. HE HAD TO CALL AAA SEVERAL TIMES DUE TO ELECTRICAL FAILURES, WHICH CAUSED THE VEHICLE TO STALL. UPDATED 11/26/14
I HAVE A LENGTHY COMPLAINT THAT I WILL SEND TO YOUR EMAIL ADDRESS AS AN ATTACHMENT ? THANKYOU ! *TR
TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR REMAINED ILLUMINATED. THE DEALER STATED THAT THE PASSENGER SIDE AIR BAG WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 66,000. UPDATED 11/14/14*CN UPDATED 7/28/2015 *JS
TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK AND JAW INJURIES AND THE OTHER TWO PASSENGERS SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 25 MPG AND APPROACHING A TRAFFIC SIGNAL, THE AIR BAGS DEPLOYED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE SHIELD BECAME SMASHED DUE TO THE FAILURE. A POLICE REPORT WAS NOT FILED AND THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 130,000. THE VIN WAS NOT AVAILABLE.
ON MAY 3, 2010, MY FRIEND WAS DRIVING MY 2003 DEVILLE, THE SIDE AIRBAGS DEPLOYED FROM THE VEHICLE WITHOUT A COLLISION WITH ANOTHER VEHICLE. THEY DEPLOYED ON THEIR OWN,SMOKE FILL THE VEHICLE, THE FORCE OF THE AIRBAGS PUSH HER SO HARD , THEN THEIR WAS GREAT PAIN COMING FROM HER LEFT ARM IT STARTED TO SWELL THEN IT BRUISED. THE FORCE OF THE BAGS KNOCK THE PASSENGER WINDOW OFF TRACK, AND THE DRIVER MIRROR IS DAMAGE. THE VEHICLE WAS TAKEN TO ONE CADILLAC DEALER WHERE WE FOUND THAT GENERAL MOTOR HAD DOWN SIZED TAKEN THE DEALERSHIP. NEXT WE TOOK THE CAR TO CREST CADILLAC, THEY DIDN'T KNOW WHO TO BLAME. THE VEHICLE WAS LEFT AT DEALER THEIR OVERNIGHT, LITTLE HELP THEIR BUT ONLY A BILL. IT HAS TAKEN HER SINCE MAY TO GET SOME RESOLVE WITH GMC. THIS MONDAY AUGUST 22,2010 THEY WILL SEND A INVESTIGATOR TO LOOK AT THE VEHICLE, THIS INVESTIGATOR WILL COME FROM CHICAGO, THE CAR IS IN MILWAUKEE WISCONSIN. HE TELLS HER IT WILL TAKE 7 TO 8 HOURS TO FIND A MODULE AND TO UPLOAD PICTURES TO GMC. SHE IS A SENIOR, WHEN TALKING WITH THE FIRST GMC EMPLOYEES THEY WERE VERY RUDE, BUT THAT THE WAY BUSINESS IS THESE DAYS. SHE IS UNDER THE DOCTOR CARE, WE WANT TO KNOW WHY DID THOSE SIDE AIRBAGS DEPLOYED? *TR
SON WAS IN CAR SEAT IN LEFT REAR OF VEHICLE AND WAS DRIVING AND SON CALLED OUT TO ME THAT HIS SEAT BELT CAME OFF. HAD TO PULL OVER AND AND SWITCH SIDE OF THE CAR HE WAS ON THE SEAT BELT BUCKLE WAS BROKEN OFF . WENT TO THE DEALER FOR THAT AND AIRBAG LIGHT GOING ON AND OFF INTERMINTENTLY SO DEALER TOLD ME IT WAS A PRETENTIONOR PULLEY SO THE SEATBELT AND MY SENSORS WERE GOING OFF DUE TO THIS... *TR
ON 6/8/08 MY VEHICLE WAS INVOLVED IN AN ACCIDENT, THE FRONT END IS COMPLETELY TOTALED AND THE AIR BAGS NEVER DEPLOYED. *TR
I WAS DRIVING ON CHESTNUT STREET IN EASTON, MASS ON 7/24/2007 AROUND 11:30 P.M. A DEER RAN OUT OF THE WOODS AND I TRIED TO AVOID THE DEER AND I HIT A UTILITY POLE HEAD ON AND THE AIR BAG DID NOT DEPLOY IN THE 2003 CADILLAC DEVILLE. *JB
INTERMITTENTLY INSTRUMENT PANEL MALFUNCTIONED. CONSUMER COULD NOT DUPLICATE THE FUEL LEVEL, AND COULD NOT INDICATE IN WHAT GEAR THE VEHICLE WAS IN. ALSO, AIR BAG LIGHT/BATTERY LIGHT/SERVICE AIR BAG INDICATOR, AND SERVICE TIRE INDICATOR ILLUMINATED. THE DEALER HAD NOT BEEN ABLE TO DUPLICATE OR DETERMINE THE CAUSE OF THE PROBLEM. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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