Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2004 Cadillac Srx submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
SO MANY RUSTED FRAME COMPLAINTS SHOULD HAVE WARRANTED A RECALL. IN MY CASE A FRAME SHOULD NOT HAVE RUSTED BADLY IN LESS THAN A YEAR . MANY EVEN SHOW ON YOU -TUBE TRYING TO FIX RUSTED FRAMES BECAUSE NO ONE IS LISTENING. UNDERBODY COATING ACTUALLY SHOULD HAVE BEEN ADDED . THIN SHEET METAL SECTIONS ARE THE WORST PARTS .
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TRACTION CONTROL SYSTEM AND CHECK ENGINE WARNING INDICATORS WERE ILLUMINATED ALL THE TIME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THERE WAS WATER INTRUSION THAT SHORTED THE HARNESS ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95047378414. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD KNOCKING NOISE COMING FROM THE MIDDLE OR REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
SINCE OCT. 2014 I HAVE HAD ISSUES WITH THE"STABILITY SYSTEM" TO BE SERVICED YET IT WORKS??? THE HOOD HASN'T EVER STAYED UP WHICH HAD BEEN A PAIN BEING STARTING A COUPLE MONTHS AGO THE BATTERY STARTING HAVING ISSUES IN THE COLD WEATHER. SOMETHING IS DRAINING IT AND I DON'T KNOW FROM WHERE.
THE HOOD DOES NOT STAY UP ON IT'S OWN. I HAVE TO USE A STICK TO PROP IT OPEN. *JS
I HAVE BEEN HEARING A RATTLE(FRONT END) FOR 2 YEARS WHILE DRIVING THE VEHICLE AND INSPECTED BY JACKING UP CAR AND VISUALLY INSPECTING. WHEN I WAS DRIVING THE CAR ON THE HIGHWAY THE STEERING WHEEL WILL JERK TO THE RIGHT AND WANT TO GO TO ANOTHER LANE AND THE STABILITY CONTROL LIGHT WILL COME ON. I FOUND A INCH AND A HALF GAP IN FRAME THAT IS RUSTED AND WAS NEVER WELDED. THE GAP IS UNDER THE DRIVERS SIDE FRAME RAIL UNDER CAR. IT APPEARS TO HAVE BEEN THERE FOR A LONG TIME DUE TO METAL FATIGUE AND RUST. I TOOK PICTURES OF THE AREA . THE FRAME COULD BREAK DUE TO THIS AND MAKES THE VEHICLE A SAFETY HAZARD. I DO FEEL SAFE TO DRIVE THIS CAR AND THE IDEA OF OTHER VEHICLES WITH THIS DEFECT AS I HAVE SEARCHED ONLINE AND FOUNDS OTHERS WITH THE SAME COMPLAINT. I ALSO DO NOT FEEL SAFE SELLING THIS CAR AS IT IS A DANGER ON THE ROAD. PLEASE ME CONTACT ME BY EMAIL. THANK YOU *TR
FRAME FAILURE. REAR SUB FRAME WAS NOT WELDED ON PROPERLY RESULTING IN THE CAR LOSING ALL DIRECTIONAL CONTROL AND GOING OFF THE ROAD. COULD HAVE BEEN BAD IF SPEED WAS NOT SO LOW. CADILLAC HAS NOT BEEN ABLE TO FIX CAR DUE TO NOT HAVING PART FOR LAST 7 MONTHS. IT IS A RECALL ON THE 05 BUT NOT THE 04. GM REFUSES TO DO ANYTHING OTHER THAN TELL ME THEY WILL LET ME KNOW WHEN THEY HAVE NEWS. THEY HAVE EVEN REQUESTED TO STORE THE VEHICLE AT MY RESIDENCE RATHER THAN THE DEALERSHIP AS IT HAS BEEN THERE SO LONG. I AM SO TIRED OF THIS 7 MONTH HEADACHE. PLEASE LOOK INTO EXPANDING THE RECALL ON THE 05 TO INCLUDE THE 04. IT IS THE IDENTICAL ISSUE AND IT CAN BE EXTREMELY DANGEROUS. IT IS JUST DISCUSSING HOW THEY CAN FORGET TO ACTUALLY WIELD PART OF THE FRAME. THERE IS NO EXCUSE FOR THAT! ESPECIALLY WHEN THEY REFUSE TO ACTUALLY MAKE IT RIGHT. THEY WILL NOT EVEN GET ME A RENTAL CAR. I HAD TO GET A NEW CAR BECAUSE THE SRX IS NOT EVEN ABLE TO BE SOLD. I'M JUST OUT OF 15K?. PLEASE LOOK INTO THIS. I HAVE AMPLE PHOTOS AND DOCUMENTATION AND RECORDED PHONE CALLS FROM GM. I TRULY DON'T WANT TO SEE SOMEONE GET KILLED AS CAN EASILY HAPPEN. THIS IS JUST HORRIBLE NEGLIGENCE ON GM'S BEHALF. I ALSO THOUGHT THEY HAD TO CONTINUE MAKING PARTS FOR 10 YEARS BY LAW? THEY JUST RECENTLY STOPPED MAKING THIS STYLE. THEY STILL HAVE 8 YEARS LEFT BY LAW TO MAKE THE PARTS. *TR
WENT THROUGH THE CAR WASH. DURING FINAL STAGE (WIND TO BLOW OFF MOISTURE) WINDSHIELD HEADER FLEW OFF CAR. AFTER INSPECTION IT WAS REVEALED THAT THE ONLY METHOD OF ATTACHMENT TO THE VEHICLE WAS DOUBLE SIDED TAPE. THIS IS UNACCEPTABLE ESPECIALLY GIVEN THE LOCATION OF THE PIECE WHERE THERE IS A LOT OF WIND (FRONT OF ROOF). *TR
THERE IS WATER GETTING INTO THE CAR. IN THE REAR, BACK.. THE COMPARTMENT THAT HOLDS THE TIRE JACK IS BUILDING UP WATER. *TR
DT: APPROACHED RED LIGHT WITH SOMEONE IN FRONT WHO WITH ZERO SPEED. DUE TO THE PLASTIC GRILL SUBSTAINED DAMAGE TO WINDSHIELD WIPER FLUID CONTAINER. NO REPAIRS HAVE BEEN YET.
WHILE DRIVING POWER STEERING FAILED. THIS CAUSED THE STEERING WHEEL. *AK BACK DOOR DOES NOT OPEN. WHILE THE CONSUMER DRIVES THE VEHICLE IT BOUNCES. THE VEHICLE MOVES WITH OUT FOOT ON THE GAS PEDAL AS A RESULT OF HIGH IDLE. *TC
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .