2004 Cadillac Srx Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2004 Cadillac Srx, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Driver assistance5919.8%
- Electrical3612.1%
- Engine3511.7%
- Brakes299.7%
- Powertrain (other)279.1%
- Steering258.4%
- Other / unspecified175.7%
- Visibility155.0%
- Suspension124.0%
- Body & structure113.7%
- Exterior lighting82.7%
- Tires & wheels72.3%
- Fuel system62.0%
- Airbags51.7%
- Transmission41.3%
- Interior & seats10.3%
- Heating & air conditioning10.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
The contact owns a 2004 Cadillac SRX. The contact stated that while driving approximately 65 MPH, the vehicle stalled, and the power steering and power brakes were inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The contact researched and became aware of an unknown recall related to the failure; however, the VIN was not under recall. The vehicle was taken back to the residence, and a dealer was contacted. The contact was informed that the electronic stability control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
While sitting at a friend's house on a hill my brakes went completely out once I hit them they went to the floor and we eended up hitting a tree stump that saved us from going off a steep cliff to possibly hurting each and everyone of us in the car.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
Ran out of gas after putting gas in the car tried to start it and the ignition got stuck and continued to try to start on its own I had to pull the back to the off position I tried to start it again and it would not start and the lights on the dash And the radio control center did not come on. And car will not even try to start before this the car had been cutting off while driving down the road for no reason and it kept showing a check stability control warning and low tire pressure even though tires were not low at all
I WAS DRIVING AND THE VEHICLE JUST CUT OFF ON ME EVERY THING LOCKED UP EVEN THE BRAKES I COULDN'T STOP SO I CHUNKED THE GEAR IN PARK TO AVOID FROM SMASHING INTO ANYONE I WAS SO AFRAID BUT IT CRANK RIGHT UP AFTER BUT I NOTICED THE TEMPERATURE GAUGE AND THE GAS GAUGE WAS NO LONGER WORKING..
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
The contact owns a 2004 Cadillac SRX. The contact stated that while driving approximately 65 MPH, the vehicle stalled, and the power steering and power brakes were inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The contact researched and became aware of an unknown recall related to the failure; however, the VIN was not under recall. The vehicle was taken back to the residence, and a dealer was contacted. The contact was informed that the electronic stability control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
2004 Cadillac SRX had emissions recall work completed in 2008. Since that time GM and Cadillac have had numerous recalls in subsequent model years with the same issue. Emissions problems have reoccurred. The problem is actually not being fixed if it keeps reoccurring. This affects the air we breathe. Vehicle has been inspected.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
While sitting at a friend's house on a hill my brakes went completely out once I hit them they went to the floor and we eended up hitting a tree stump that saved us from going off a steep cliff to possibly hurting each and everyone of us in the car.
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TRANSMISSION ENGAGED THE TRACTION CONTROL INDEPENDENTLY AND THE VEHICLE WOULD BRAKE AND DRIVE AT THE SAME TIME. AN ABNORMAL SCREECHING SOUND WAS HEARD WHEN THE FAILURES OCCURRED. THERE WERE NO WARNING INDICATORS ILLUMINATED; HOWEVER, THE MESSAGE "STABILITY SYSTEM ENGAGED" APPEARED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO ED BOZARTH CHEVROLET (5501 DREXEL ROAD, LAS VEGAS, NV 89130, (702) 948-8011), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 123,000.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENING LIKE IT IS DESIGNED TO DO, AND SO THE EXHAUST WAS GETTING TRAPPED IN THE EXHAUST MANIFOLD. ONE SUMMER DAY IN TRAFFIC IT CUT OFF ALL POWER, WE ENDED UP GETTING IT STARTED AGAIN TO GET OUT OF THE ROAD, AND IT GOT US BACK HOME, THAT WAS A YEAR AGO AND IT HASNT RAN SINCE. ALSO IF YOU HAD TRACTION CONTROL TURNED ON, THE ABS WOULD APPLY THEMSELVES WHICH SOMETIMES FELT UNSAFE. ALWAYS GOT AN ERROR MESSAGE ON THE SCREEN SAYING TO SERVICE THE STABLITRAX SYSTEM OR TO REPAIR THE TRACTION CONTROL AND THE TIRE THINGS THAT TELL YOU HOW MUCH AIR IS IN EACH TIRE, WE HAD 1 THAT DIDNT REGISTER AT ALL. THE SUNROOF SHADE WAS SHUT WHEN I BOUGHT IT AND IN TRAFFIC IT SPRUNG OPEN FAST AND LOUD AND IT WAS A SCARY SITE WHEN YOU HAVE CHILDREN IN THE BACKSEAT AND YOUR IN HEAVY TRAFFIC. THIS VEHICLE NEEDS SEVERAL RECALLS ISSUED AND FIXED, SO MANY HAVE REPORTED THE SAME ISSUES OVER AND OVER, SOME LIFE THREATENING AND NO ONE HAS DONE ANYTHING TO HELP THESE PEOPLE, IF LIKE ME LOW INCOME THEY DONT WANT TO GO THRU BUYING ANOTHER CAR THEY WANT THEIR CADILLAC SRX FIXED SO THEY CAN ACTUALLY GET USE OF WHAT THEY PAID FOR. THE CAR LOT TOLD ME TO USE UNLEADED GASOLINE BUT THE BOOK SAYS TO USE PREMIUM, CAN GM CLEAR THIS UP PLEASE!!
VEHICLE HAS BEEN MAKING A LOUD CLICKING SOUND WHEN I'M STOPPED AND TAKE OFF TOOK TO MY LOCAL MECHANIC AND WAS DIAGNOSED AS THE TRANSFER CASE SLIPPING! I HAVE TO SMALL CHILDREN I DRIVE DAILY AND HAVE READ THIS IS A ONGOING ISSUE WITH THESE VEHICLES
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
THIS VEHICLE NEEDS A RECALL IMMEDIATELY AS THE ISSUE CAN RESULT IN AN ACCIDENT OR DEATH TO THE DRIVER/ PASSENGERS/ OTHER DRIVERS ON THE ROAD. WHILE DRIVING THIS VEHICLE AT ANY SPEED ON BOTH THE HIGHWAY AND CITY STREETS, IT ABRUPTLY SHIFTS INTO ANOTHER LANE WHILE DRIVING STRAIGHT AND DOES NOT ALLOW YOU TO PRESS ON THE BRAKES OR MOVE THE STEERING WHEEL FOR A FEW SECONDS TO GAIN CONTROL OF THE VEHICLE. A "SERVICE STABILITY SYSTEM" WARNING POPS UP ON THE SCREEN DIRECTLY AFTERWARDS AND A LOUD WARNING SOUND CONSTANTLY RINGS THROUGH THE CAR UNTIL YOU STOP THE VEHICLE AND TURN IT OFF FOR A FEW MINUTES. DRIVING THE CAR AGAIN REPEATS THE SAME PROBLEM. RESEARCH OF THE ISSUE SHOWS THAT MANY OWNERS OF THIS VEHICLE HAVE THE SAME ISSUE AND UPON INSPECTION AT THE MECHANIC, MOST ARE NOT GIVEN A SOLUTION. SOME BLOGS SAY REPLACING THE "STEERING WHEEL SENSOR" HAS SOLVED THEIR PROBLEM HOWEVER I HAVE REPLACED THE SENSOR ALONG WITH THE ENTIRE STEERING POWER STEERING RACK, BRAKES, TIRES, AND SEVERAL OTHER PARTS AND IN A YEAR I AM STILL HAVING THE SAME PROBLEM EVERY SINGLE TIME I DRIVE. THIS IS DANGEROUS AND THE COMPANY NEEDS TO RECALL AND INVESTIGATE THE ISSUE BEFORE SOMEONE IS SERIOUSLY HURT.
THE STABILITY SYSTEM ENGAGES AND DISENGAGES ON ITS OWN. I HAVE SEEN SEVERAL FOURMS AND REPORTS AS TO PEOPLE HAVING THE SAME ISSUE . HAPPENS AT LEAST 1 TIME A DAY BUT USUALLY SEVERAL TIMES A DAY. WHEN YOU ARE DRIVING DOWN THE ROAD (WHICH IS THE ONLY TIME IT PHYSICALLY ENGAGES IT) THE STABILITY SYSTEM WARNING LIKE COMES ON AND SAYS TO SERVICE STABILITY SYSTEM AND THE SYSTEM WILL ENGAGE ON IT'S OWN. THIS IS EXTREMELY DANGEROUS AS WHEN THIS HAPPENS THE CAR APPLYS THE BRAKES ON IT'S OWN AND THEY GET ALOT OF VIBRATIONS AND IT PUSHES THE CAR LEFT OR RIGHT FROM THE FRONT END , ALMOST GOT INTO A WRECK AND WOULD LOVE FOR A RECALL TO ME PUBLISHED FOR THIS BECAUSE THIS IS A SERIOUS SAFETY CONCERN .
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 45 MPH, THE VEHICLE VIBRATED, THE WHEELS SEIZED, AND THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STABILITY SENSOR AT THE END OF THE STEERING COLUMN AND A SENSOR IN THE REAR PASSENGER SIDE WHEEL NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 146,152. UPDATED 08/03/16*LJ THE CONSUMER STATED WHILE DRIVING HOME, THE VEHICLE MADE A HARD LEFT, CAUSING HIM TO VIOLENTLY GO INTO AN UNCONTROLLABLE SKID. WHEN HE HIT THE BRAKE, THE VEHICLE VIBRATED. UPDATED 08/10/16.*JB
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TRACTION CONTROL AND THE REDUCED ENGINE POWER WARNING LIGHTS ILLUMINATED, CAUSING THE VEHICLE TO BECOME RESISTANT TO ACCELERATION ATTEMPTS OVER 5 MPH. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WOULD RESUME NORMAL FUNCTION ONCE THE ENGINE WAS SHUT OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,000.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
Sun roof exploded in my driveway.
I WAS DRIVING AT APPROXIMATELY 45 MPH ON M-119 IN PETOSKEY MICHIGAN. I HEARD A LOUD, SHARP BANG, SIMILAR TO HEARING A RIFLE BEING FIRED WITHOUT EAR DEFENDERS. IMMEDIATELY, I PULLED TO THE SHOULDER TO INSPECT THE VEHICLE AND ASSESS DAMAGE. THE PANORAMIC ROOF HAD SHATTERED. THERE WAS NO SIGN OF IMPACT FROM EXTERNAL SOURCES. THE INTERIOR SHADE WAS CLOSED. HAD IT BEEN OPEN THE GLASS FROM THE SUNSHINE ROOF WOULD HAVE FALLEN INTO THE PASSENGER COMPARTMENT. THIS WAS AN UNPROVOKED FAILURE OF A KEY BODY COMPONENT.,. *TR
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENING LIKE IT IS DESIGNED TO DO, AND SO THE EXHAUST WAS GETTING TRAPPED IN THE EXHAUST MANIFOLD. ONE SUMMER DAY IN TRAFFIC IT CUT OFF ALL POWER, WE ENDED UP GETTING IT STARTED AGAIN TO GET OUT OF THE ROAD, AND IT GOT US BACK HOME, THAT WAS A YEAR AGO AND IT HASNT RAN SINCE. ALSO IF YOU HAD TRACTION CONTROL TURNED ON, THE ABS WOULD APPLY THEMSELVES WHICH SOMETIMES FELT UNSAFE. ALWAYS GOT AN ERROR MESSAGE ON THE SCREEN SAYING TO SERVICE THE STABLITRAX SYSTEM OR TO REPAIR THE TRACTION CONTROL AND THE TIRE THINGS THAT TELL YOU HOW MUCH AIR IS IN EACH TIRE, WE HAD 1 THAT DIDNT REGISTER AT ALL. THE SUNROOF SHADE WAS SHUT WHEN I BOUGHT IT AND IN TRAFFIC IT SPRUNG OPEN FAST AND LOUD AND IT WAS A SCARY SITE WHEN YOU HAVE CHILDREN IN THE BACKSEAT AND YOUR IN HEAVY TRAFFIC. THIS VEHICLE NEEDS SEVERAL RECALLS ISSUED AND FIXED, SO MANY HAVE REPORTED THE SAME ISSUES OVER AND OVER, SOME LIFE THREATENING AND NO ONE HAS DONE ANYTHING TO HELP THESE PEOPLE, IF LIKE ME LOW INCOME THEY DONT WANT TO GO THRU BUYING ANOTHER CAR THEY WANT THEIR CADILLAC SRX FIXED SO THEY CAN ACTUALLY GET USE OF WHAT THEY PAID FOR. THE CAR LOT TOLD ME TO USE UNLEADED GASOLINE BUT THE BOOK SAYS TO USE PREMIUM, CAN GM CLEAR THIS UP PLEASE!!
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
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
SO MANY RUSTED FRAME COMPLAINTS SHOULD HAVE WARRANTED A RECALL. IN MY CASE A FRAME SHOULD NOT HAVE RUSTED BADLY IN LESS THAN A YEAR . MANY EVEN SHOW ON YOU -TUBE TRYING TO FIX RUSTED FRAMES BECAUSE NO ONE IS LISTENING. UNDERBODY COATING ACTUALLY SHOULD HAVE BEEN ADDED . THIN SHEET METAL SECTIONS ARE THE WORST PARTS .
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TRACTION CONTROL SYSTEM AND CHECK ENGINE WARNING INDICATORS WERE ILLUMINATED ALL THE TIME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THERE WAS WATER INTRUSION THAT SHORTED THE HARNESS ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95047378414. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
MY HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO BE SAFE. I CANNOT SEE WHEN THEY ARE ON THE LOW BEAM, AND OTHERS FLASH THEIR LIGHTS AT ME AS IF TO SAY THEY CAN'T SEE ME EITHER. I CAN SEE WELL WHEN THE HIGH BEAMS ARE ON, THEN ONCOMING TRAFFIC FLASHES THEY ARE TOO BRIGHT AND BLINDING THEM. I HAVE SEEN NUMEROUS REPORTS OF THIS ISSUE FOR THIS VEHICLE ON THE INTERNET. THIS IS NOT AN ISOLATED INCIDENT. I HAVE STOPPED DRIVING AT NIGHT DUE TO THE FACT I CAN NOT SEE. AFTER ALL THE COMPLAINTS THAT AVE BEEN FILE CADILLAC NEEDS TO ISSUE A RECALL, AND FIX THE PROBLEM. I HAVE HAD TO CHANGE MY LIFE STYLE BECAUSE OF THIS ISSUE. I GUESS IT IS GOING TO TAKE SOMEONE/SOMEONE'S GETTING KILLED BEFORE THIS ISSUE IS CORRECTED BY CADILLAC. THIS ISSUE WAS NOT DISCLOSED TO ME WHEN I BOUGHT THE CAR.
THE FRONT BLINKER AND RUNNING LIGHTS ARE CONSTANTLY BURNING OUT. I'VE REPLACED THEM 3 TIMES IN 3 YEARS AND IT IS VERY EXPENSIVE TO DO. THE BULBS ARE ONE OF THE MOST EXPENSIVE BLINKER BULBS TO PURCHASE ( ACCORDING TO MY PARTS STORE) AND IT TAKES OVER AN HOUR TO GET TO THE BULB. WHAT A MESS!
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND HEARD A LOUD ABNORMAL NOISE. IN ADDITION, THE VEHICLE SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSFER CASE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 60 MPH, THE TRANSFER CASE SHIFTED INTO NEUTRAL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER:14V374000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
Ran out of gas after putting gas in the car tried to start it and the ignition got stuck and continued to try to start on its own I had to pull the back to the off position I tried to start it again and it would not start and the lights on the dash And the radio control center did not come on. And car will not even try to start before this the car had been cutting off while driving down the road for no reason and it kept showing a check stability control warning and low tire pressure even though tires were not low at all
I WAS DRIVING AND THE VEHICLE JUST CUT OFF ON ME EVERY THING LOCKED UP EVEN THE BRAKES I COULDN'T STOP SO I CHUNKED THE GEAR IN PARK TO AVOID FROM SMASHING INTO ANYONE I WAS SO AFRAID BUT IT CRANK RIGHT UP AFTER BUT I NOTICED THE TEMPERATURE GAUGE AND THE GAS GAUGE WAS NO LONGER WORKING..
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE AIR BAG SERVICE LIGHT ILLUMINATED SPORADICALLY. THE CONTACT MENTIONED THAT THE FAILURE STARTED TO OCCUR AFTER THE VEHICLE WAS REPAIRED UNDER AN UNKNOWN MANUFACTURER RECALL RELATED TO THE AIR BAGS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT A TIRE BLEW OUT CAUSING THE VEHICLE TO SPIN OUT OF CONTROL AND CRASH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND ONE INJURY WAS REPORTED THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
1.I WAS GETTING ON HIGHWAY TO GO TO DR. APPT STEPPED ON GAS PEDDLE AND HEARD LOUD PLASTIC BANGING COMING FROM REAR OF CAR. PULLED OVER THOUGHT MAYBE PICKED UP SOMETHING. LOOKED AROUND & UNDER CAR SAW NOTHING. GOT IN, STARTED TO PROCEED AGAIN, BANG BANG BANG AGAIN. OK FIGURED THAT IF U STEP ON GAS PEDDLE BARELY BANG WOULD STOP. GOT TO THE DR. GO TO LEAVE AGAIN BANG. 2. IT OCCURS EVERY TIME U STEP ON THROTTLE MORE THAN A LITTLE BIT. BROUGHT TO MY MECH THAT I HAVE BEEN DEALING WITH FOR 22 YEARS. TOLD ME IT WAS REAR TRANSFER CASE. TOLD ME IT SOUNDS LIKE SOMEONE WANTS TO COME OUT OF IT WITH A HAMMER. 3. HAD TO REPLACE REAR TRANSFER CASE. COST $2000. MECH. TOLD ME I AM GOING TO GET SICK WHEN U SEE IT. I GOT DOWN THERE WITH CAMERA. MAIN SHAFT HAS METAL TO METAL CONTACT THAT WORE DOWN WITH METAL SHAVINGS UNDER CAUSED WOBBLE IN SHAFT. ALSO EVERY LINK IN CHAIN HAD LITTLE BIT OF PLAY IN IT SO IT WOULD JUMP SPROCKET AND HIT PLASTIC PLATE. THAT'S WHERE PLASTIC BANG WAS COMING FROM. I DON'T HAVE PART BECAUSE MECH HAD TO SEND BACK FOR CORE BUT I DO HAVE PLENTY OF PICTURES TO SHOW OF HOW MUCH PLAY WAS IN CHAIN, METAL SHAVINGS UNDER SHAFT, MARKS ON SHAFT HOLE NINE YARDS. *TR
DT*: THE CONTACT STATED WHILE DRIVING 20 MPH AND ATTEMPTING TO MAKE A RIGHT HAND TURN INTO A PARKING LOT, THE STEERING COLUMN COMPLETELY LOCKED. AFTER ATTEMPTING TO MANUALLY TURN THE STEERING WHEEL FOR TWENTY MINUTES THE VEHICLE RESUMED NORMAL OPERATIONS ON ITS OWN. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE PROBLEM CONTINUED TO OCCUR INTERMITTENTLY WHILE TURNING TO THE LEFT OR RIGHT. THE VEHICLE WAS RETURNED TO THE DEALER WHO DETERMINED THE POWER STEERING HOSES WERE REVERSED WHEN THE VEHICLE WAS ORIGINALLY MANUFACTURED. THE HOSES WERE SWITCHED, BUT THIS DID NOT REMEDY THE PROBLEM. THE STEERING COLUMN CONTINUED TO LOCK INTERMITTENTLY. IN ADDITION TO THE ONGOING STEERING COLUMN PROBLEM THE VEHICLE HAD SEVERAL OTHER PROBLEMS AS WELL. THE VEHICLE'S ENGINE SUDDENLY STALLED WITHOUT ANY PRIOR WARNING WHILE TRAVELING 70 MPH. THE VEHICLE WAS MANEUVERED SAFELY TO THE SIDE OF THE ROAD AND WAS EASILY RESTARTED AFTER A 30 MINUTE PERIOD. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHERE IT WAS DETERMINED THE THROTTLE CONTROL HAD CAUSED THE GAS SUPPLY TO SHUT OFF TO THE ENGINE. THE THROTTLE WAS REPLACED AND THIS REMEDIED THE PROBLEM. LATER, THE TRANSMISSION MADE A NOISE AND THE REAR END FELT LOOSE WHILE TRAVELING 60 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THERE WERE LOOSE NUTS ON THE WHEEL. ALL LUG NUTS WERE TIGHTENED ON ALL FOUR WHEELS. THE TIGHTENING OF THE NUTS APPEARED TO REMEDY BOTH THE TRANSMISSION NOISE AND THE LOOSE FEELING IN THE REAR OF THE VEHICLE. THE CONTACT TRADED THE VEHICLE DUE TO THE DEALERS INABILITY TO REMEDY THE ONGOING STEERING PROBLEM. UPDATED 3/9/2006 - *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
WE PURCHASED A SET OF FOUR TIRES FROM THE SAME COMPANY ON THE SAME DAY THEY WERE PUT ON. THE MANUFACTURER IS GENERAL, P255/60R17 WHICH ARE THE REAR TIRES FOR A CADILLAC SRX 2004. BOTH TIRES WERE THE SAME, ONE CURRENTLY HAS THE BELTS SHOWING ON THE RIGHT REAR TIRE, THE OTHER IS FINE. THE PEOPLE WHO SOLD THEM TO US SAID THE WARRANTY IS NOT VALID BECAUSE THEY WEREN'T ROTATED. THEY SAID SIX MONTHS AGO WHEN WE WANTED THEM ROTATED, THAT THEY COULDN'T DO THAT, BECAUSE OF THE DIFFERENT SIZES, WE ASKED FOR THEM TO BE ROTATED FROM SIDE TO SIDE, THEY WANTED TO CHARGE FOR THIS, THEY NO LONGER SELL THIS BRAND OF TIRE. THE TIRES ONLY HAVE 23,000 MILES ON THEM WHEN WE TOOK THE CAR IN THIS PAST MONDAY OCT. 11, 2010. THEY SAID THIS IS NORMAL WEAR FOR THE RIGHT REAR TIRE. IT IS ABNORMAL TO ME BECAUSE OF THE UNEVEN WEAR..... WHAT ARE WE TO DO? *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
DT: THE VEHICLE WILL SHUT DOWN STARTING WITH AIR CONDITIONER. THEN A WARNING LIGHT WILL COME ON, SYSTEM THEFT SERVICE. AND THE REST OF THE VEHICLE WILL FOLLOW. CONSUMER COULD NOT EVEN GET THE KEY OUT OF THE IGNITION OR TURN IT WHEN IT DOES THIS. THE CONSUMER WAS ABLE TO GET THE VEHICLE TO PULL TO THE SIDE OF THE HIGHWAY BECAUSE SHE KNEW THAT WHEN THE AIR CONDITION STARTS FAILING , IT WILL SHUT DOWN. WILL HAVE TO WAIT AT LEAST 25-30 MINUTES BEFORE IT WILL START AGAIN. THE FIRST TIME THIS HAPPENED THE DEALERSHIP REPLACED THE COMPUTER. THE SECOND TIME THEY REPLACED COMPUTER AGAIN. THE THIRD TIME THEY CHANGED THE MODULE. CONSUMER WAS NOT ENTIRELY SURE OF ALL THE WORK THE DEALERSHIP DID. THERE WERE NO OTHER KNOWN PROBLEMS WITH THE VEHICLE AT THIS TIME. EVERYTHING THAT THE DEALERSHIP HAS DONE TO TRY TO REPAIR THE PROBLEM HAS NOT HELPED. CONSUMER CONTACTED THE MANUFACTURER, THEY TOLD CONSUMER THAT THEY WOULD REIMBURSE HER FOR WHAT SHE PAID. THE REPLACEMENTS WERE DONE UNDER WARRANTY. THE CONSUMER DID NOT WANT THE VEHICLE SINCE SHE FELT IT WAS UNSAFE. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .