2010 Cadillac Srx Steering Problems

Addendum to Complaint Number 11691294.

NHTSA ID

11691299

Incident

Sep 15, 2017

* Component systems ABS, braking, steering, loud noises in rear wheels, grinding, are all malfunctioning. The left rear tire was tited while driving, I was told it was unsafe to drive. It's currently at the dealership. * Safety concerns are in the documentation. There are others in Add. Encl. VI - X. Due to the download restrictions, I was unable to submit. * The problems were also noticed by another service center wile putting tires on. * Warning Lights are consistently on: ABS, Engine, Stabilitrac. I can't remember the exact initial date, I know it's been years. I have called this to the attention to the service manager every time the car has been repaired. I have always taken it to the same Cadillac dealership and it's been the same service manager. I am sure, through all of the service records, the initial date can be found. It's been always overlooked. I paid cash for it at another non-Cadillac dealership in 12/2017. I am tired of being taken advantage of. Please help? Your immediate attention will be kindly appreciated. Thank you!

NHTSA ID

11691294

Incident

Sep 15, 2017

this car was recalled for a power steering hose in 2010 yet just last week it blow a hole in the line cost over $500 to fix i've had muti car in the last 40 years and never had this happen some had over 325,000 miles i don't know if dealer still has part the recall was for the crimping of the hose for pressure line also my girlfriend had same type of problem on her 2008 impala hose failed

NHTSA ID

11508618

Incident

Feb 13, 2023

The power steering system has leaked causing a fire I’ve checked all the hoses no leaks pumps intact

NHTSA ID

11503028

Incident

Jan 21, 2023

My vehicle is not covered by the recall yet I had a faulty power steering pump hose which resulted in it spraying power steering fluid on my engine and eventually almost catching fire it finally broke and rendered the vehicle inoperable. All the heat and fluid damaged the pulley and caused the serpentine belt to fall off which driving.

NHTSA ID

11500040

Incident

Dec 25, 2022

Car shook bad and made it hard to make turns, I broke down on the side of the road and had to buy a new drive shaft

NHTSA ID

11429841

Incident

Mar 15, 2020

ON THE INTERSTATE (I-74 IN INDIANA) TRAVELING AT 70MPH THE REAR TOE LINK BROKE. MY CAR SWAYED TERRIBLY BACK AND FORTH AND ALMOST SPUN OUT COMPLETELY. I WAS ABLE TO GET IT TO A REPAIR SHOP (NOT CADILLAC) RIGHT OFF THE HIGHWAY. THEY SAID THE REAR TOE LINK WAS BROKEN AND THAT CAUSED THE PROBLEM. WHEN I CALLED MY LOCAL DEALER CADILLAC SAID BACK IN 2015 (BEFORE I OWNED THE VEHICLE) THERE WAS A RECALL AND THE TOE LINKS WERE "ADJUSTED". CLEARLY THE PROBLEM WAS NOT FIXED. IF THERE WERE ANY OTHER CARS EVEN REMOTELY CLOSE TO ME THIS COULD HAVE HAD DEVASTATING CONSEQUENCES. THE CAR IS NOW IN THE SHOP (AT SOME RANDOM SHOP IN INDIANA) GETTING FIXED BUT CADILLAC HAS SAID THEY WILL NOT COVER THE REPAIR COST. I DO NOT HAVE ANY DOCUMENTATION YET BUT WILL PROVIDE IT ONCE THE CAR IS FIXED.

NHTSA ID

11414939

Incident

May 2, 2021

Mileage

85,000 mi

WHILE DRIVING MY SRX THROUGH DOWNTOWN AREA, I WAS ATTEMPTING TO MAKE A TURN AND IT SUDDENLY WOULDN'T STEER IN THE DIRECTION I WANTED IT TO AND WHEN I ATTEMPTED TO HIT THE BRAKES IT DIVED DIRECTLY INTO A BRICK WALL AND ALL FOUR AIRBAGS DEPLOYED AND CAR WAS DECLARED AS TOTAL LOSS.

NHTSA ID

11374371

Incident

Sep 23, 2020

Mileage

100 mi

TLA* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS STOPPED OUTSIDE OF THE GARAGE, WHEN HIS WIFE NOTICED A FLUID LEAK UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO BROGAN CADILLAC LOCATED AT 112 ROUTE 46 EAST, TOTOWA, NJ 07512, (973) 200-4515, WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THREE WEEKS LATER HIS WIFE BECAME AWARE OF ANOTHER LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED BACK TO DEALER AND THE CONTACT WAS INFORMED THAT THE POWER STEERING HOSE WAS NEEDED TO REPAIRED ONCE AGAIN. THE VEHICLE WAS REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 83,695.*DT*JB*DT CONSUMER STATED ACCORDING TO THE CAMPAIGN IN 2010 VEHICLE SHOULD HAVE BEEN RECALLED, REPLACEMENT OF FAULTY HOSE.*JB

NHTSA ID

11326146

Incident

Mar 1, 2020

Mileage

83,695 mi

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. AN INTERMITTENT NOISE WAS HEARD WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION. THE FAILURE OCCURRED MOST OFTEN WHILE OPERATING THE VEHICLE IN COLD TEMPERATURES. CABLE DAHMER CADILLAC OF KANSAS CITY (1151 W 104TH ST, KANSAS CITY, MO 64114, (855) 420-1315) WAS BEEN UNABLE TO DUPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS NOTIFIED OF THE FAILURE ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 30-35,000. CONSUMER ALSO STATED THERE IS A PULLING, GROWLING NOISE WHEN MAKING TIGHT TURNS IN WARM WEATHER ON HIGHWAY. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ID

11203751

Incident

Mar 1, 2019

Mileage

30,000 mi

I DROVE THE VEHICLE, PARKED, AND I NOTICED THE ENGINE FAN DIDNT TURN OFF IN A REASONABLE AMOUNT OF TIME AFTER PARKED (OVER 2 HOURS). I DROVE TO THE DEALER ONLY FOR THEM TO REFUSE TO RUN A SIMPLE DIAGNOSTIC. WAS DRIVING AND VEHICLE BEING ACCELERATING EVEN AFTER I COMPLETELY REMOVED ME FEET; I ALSO LOOKED DOWN WITNESSED THE PEDAL MODULATING ITSELF IN AND OUT, SHORTLY FOLLOWED BY AN ABRUPT BRAKING INCIDENT. I WAS JUST ABLE TO RESTART AND PULL OVER TO EMERGENCY STOP. I HADNT GOTTEN FAR FROM THE DEALER, SO AFTER TWO HOURS OF WAITING FOR A TOW TRUCK, I ATTEMPTED TO DRIVE THE TRUCK BACK TO THE DEALER ONLY TO HAVE THE SAME VIOLENT BRAKING BUT THIS TIME ALSO FOLLOWED BY A SPORADIC LOSS OF POWER STEERING. I WAS ABLE TO CREEP THE VEHICLE BACK TO THE DEALER AND CONTROL ANY LOSSES OF CONTROL, IT FELT LIKE THE VEHICLE WAS HAVING A SEIZURE. PLEASE INVESTIGATE MY STALL, UNINTENDED BRAKING, POWER STEERING LOSS, AND FAN (I IMAGINE THIS COULD BE A FIRE ISSUE AS WELL). THANK YOU

NHTSA ID

11005259

Incident

Jul 13, 2017

Mileage

54,000 mi

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT 5 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FLUID WAS LEAKING AND THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IT WAS UNKNOWN IF THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,184.

NHTSA ID

10817599

Incident

Jan 1, 2016

Mileage

59,184 mi

BROUGHT MY 2010 CADILLAC SRX TO KING O'ROURKE CADILLAC IN SMITHTOWN, NY ON JAN 13,2015 FOR RECALL ISSUE CONCERNING THE REAR TOE LINK, GM RECALL #14557. CAR WAS THERE 2 DAYS TAKING CARE OF 4 RECALL ISSUES. ABOUT 4 WEEKS AND ROUGHLY 1000 MILES LATER, ON FRIDAY FEBRUARY 20, 2015, I USED THE VEHICLE TO GO TO THE DOCTORS AND NOTICED NO PROBLEMS ON THE WAY. MY 7YR OLD SON WAS WITH ME. FROM THE DOCTORS I PROCEEDED TO MY HAIRDRESSER, STILL NO ISSUES. AT SOME POINT ON THE WAY HOME AFTER LEAVING THE HAIRDRESSER, I NOTICED THAT THE CAR FELT ABNORMALLY "FLOATY" AND WAS SWAYING OVER BUMPS. I STOPPED AT A 7-11 ON HOSPITAL ROAD AND NYS RT 27 IN EAST PATCHOGUE WHERE I ATTEMPTED TO INSPECT WHAT I COULD ON THE VEHICLE, MOSTLY THE CONDITION OF THE TIRES. I THEN LEFT 7-11 AND PROCEEDED TO ENTER THE ON RAMP FOR NYS RT27 EAST. AS I ACCELERATED IN THE ON RAMP, THE VEHICLE STARTED SWAYING MORE. AFTER THAT I HEARD A METALLIC SOUND AND THE REAR OF THE CAR STARTED TO JACKKNIFE. I WAS ABLE TO SLOW DOWN AND A POLICE OFFICER ENTERING THE HIGHWAY BEHIND ME STOPPED TO OFFER AID. AFTER A QUICK LOOK, HE STATED THAT THE CAR HAD A BROKEN AXLE. HE LEFT SINCE I HAD ALREADY CONTACTED MY HUSBAND AND HE WAS ON HIS WAY. MY HUSBAND ARRIVED SHORTY THEREAFTER AND INFORMED ME THAT HE CALLED FOR A TOW TRUCK. WHILE WAITING FOR ROADSIDE SERVICE TO ARRIVE HE ALSO INSPECTED THE VEHICLE AND ALSO TOOK PHOTOS. HE SAID THE RIGHT REAR TOE LINK, WHICH WAS SUPPOSED TO HAVE BEEN INSPECTED AND REPLACED AS NECESSARY AS PER THE RECALL NOTICE AT KING O'ROURKE 4 WEEKS EARLIER HAD SEPARATED. HE ALSO INDICATED THAT THE LINKS WERE NOT REPLACED AND FAILED DUE TO DAMAGED THREADING. THIS WAS CONFIRMED BY THE MECHANIC THAT TOWED THE CAR TO MY HOME. WHILE GM CORPORATE IS TRYING TO BE HELPFUL IN THIS SITUATION, KATHY AT KING O'ROURKE IS CLAIMING THEY ARE NOT RESPONSIBLE SAYING "AS THE SECOND OWNER OF THE CAR I CANNOT EXPECT A NEW PART." *JS

NHTSA ID

10690694

Incident

Feb 20, 2015

Mileage

70,640 mi

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS HEARD FROM THE STEERING WHEEL WHEN TURNED ON INITIAL ENGINE START-UP. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 36,027.

NHTSA ID

10554344

Incident

Apr 9, 2013

Mileage

36,027 mi

I WAS REAR-ENDED WHILE I WAS STOPPED IN TRAFFIC. THERE WAS MINOR DAMAGE TO MY REAR BUMPER HOWEVER THIS CAUSED NUMEROUS ISSUES WITH MY CAR IMMEDIATELY THEREAFTER. I EXPERIENCED NUMEROUS ELECTRICAL ISSUES AND THEN IT GOT WORSE. I LOST STEERING, BRAKES AND AND THE ENGINE STALLED. THE CAR BECAME IMMOBILE AND HAD TO BE TOWED TO THE DEALERSHIP. AFTER THEY SERVICED THE VEHICLE, THEY FOUND THAT THE BATTERY SHORTED OUT AND THE ECU HAD FAILED. I BELIEVE THAT BECAUSE THE PROBLEMS OCCURRED IMMEDIATELY AFTER THE COLLISION THAT IT WAS THE COLLISION THAT TRIGGERED THEM. I FEEL THAT THIS IS A DESIGN FLAW THAT COULD BE VERY DANGEROUS IN SUCH A SITUATION. *TR

NHTSA ID

10448418

Incident

Feb 13, 2012

Mileage

70,000 mi

I PURCHASED MY 2010 SRX (USED) IN OCT 2011 FROM KING ACURA IN BIRMINGHAM, AL. IT HAD 23,000 MILES ON IT AT TIME OF PURCHASE. FROM THE DATE OF PURCHASE I HAVE HAD AN ISSUE WITH A RUBBING NOISE WHEN THE WHEELS ARE TURNED TO THE LEFT OR RIGHT. THE NOISE SEEMS TO BE WORSE WHEN THE VEHICLE IS COLD. I HAVE HAD THE VEHICLE INSPECTED AT OUR LOCAL CADILLAC DEALERSHIP, AND THOUGH THEY DID HEAR THE RUBBING NOISE, THE TECHNICIANS WERE UNABLE TO DETERMINE A CAUSE. IN ADDITION TO BEING VERY ANNOYING, ESPECIALLY AFTER PAYING PREMIUM PRICES FOR A LUXURY VEHICLE, I AM CONCERNED THERE MAY BE A STRUCTURAL PROBLEM THAT WILL RESULT IN ACCIDENT AND INJURY. I AM TAKING THE VEHICLE BACK TO THE DEALERSHIP, BUT I FEAR IT IS A FUTILE EFFORT AS THE MECHANICS SEEM TO HAVE NO IDEA WHAT IS CAUSING THIS NOISE. IS THIS ISSUE COMMON, AND IF SO, IS IT BEING RESEARCHED AND ADDRESSED BY THE ENGINEERS AT CADILLAC? SOMEONE PLEASE ADDRESS THIS AND PROVIDE A FIX! IF A FIX HAS BEEN DETERMINED, PLEASE PROVIDE INSTRUCTIONS ON THE PROCEDURES FOR HAVING THIS PROBLEM RESOLVED AS SOON AS POSSIBLE. *TR

NHTSA ID

10442601

Incident

Oct 24, 2011

THE 2010 CADILLAC SRX HAS AN ISSUE WHERE A RUBBING NOISE IS HEARD ANYTIME THE VEHICLE IS TURNED TO THE LEFT OR RIGHT. THE ISSUE IS WIDESPREAD WITH MANY SRX OWNERS REPORTING THE SAME ISSUE, AS CAN BE SEEN AT THE WEB SITE OF WWW.CADILLACOWNERS.COM. THE VEHICLE HAS BEEN TO THE DEALERSHIP AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. I HAVE CONTACTED CADILLAC CUSTOMER SERVICE AT 1-866-982-2339 OVER A WEEK AGO AND HAVE NOT YET RECEIVED A RESPONSE. IT IS VERY CONCERNING THAT THE ISSUE SEEMS RELATED TO THE STEERING SYSTEM OF THE VEHICLE AND I AM CONCERNED THAT THE VEHICLE IS NOT SAFE. SINCE THE ISSUE IS WIDESPREAD, I BELIEVE THERE IS A SERIOUS NEED FOR A RECALL. I HOPE NHTSA CAN WORK WITH CADILLAC TO GET THE ISSUE ADDRESSED ASAP IN ORDER TO PREVENT A TRAGEDY INVOLVING THE 2010 CADILLAC SRX. *TR

NHTSA ID

10376418

Incident

Nov 15, 2010

Mileage

7,000 mi