Reports submitted to NHTSA by owners and drivers, shown in full
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Our database holds 393 NHTSA owner-reported complaints for the 2013 Cadillac Srx. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 393 · page 1 of 16
Valentine day a car side swiped me on the 91 freeway my car went out of control but I was able to get control of the vehicle driver side got banged up from the back bumper all the way to the driver side front fender.
The exterior lighting does not light up as warranted. It is impossible to see at night due to the lack of lighting from the headlights. The problem was confirmed with the dealership, however I was told to replace the bulbs which I had done. Replacing the bulbs did not fix the issue so I went back to the dealership and told them again. I was told I would have to replace the entire headlight unit in order for the exterior lights to work properly and that I would have to pay for it. It is extremely dangerous to myself and others if I’m driving at nite and I cannot see anything. There were no warning lamps, messages or other symptoms prior to the failure of the headlights.
I was driving and had to hard brake as to not hit a young driver who wasn't paying attention to his driving. The brake pedal went all the way to the floor. There were no warning lights on. I got the car checked out by our local mechanic AND a certified Cadillac dealer. We had a new master cylinder and O ring installed in October. Our mechanic found there is a special bulletin on 18 different vehicles with the same issue. And my Cadillac is on that list. I don't understand how this problem CAN'T be a total recall and just a special bulletin. My safety was totally at risk as the brake system was not working properly. Now with that being the Chevy/Cadillac dealership found that there is a problem with the ABS module. Which can not be found anywhere but a third party vendor. After paying almost $400 for the master cylinder and O ring the problem seemed to be fixed but now we have to pay ABS module. I know as the NHTSA can't refund any monies but GM should be held accountable for this issue and should pay for any repairs and parts to fix this dangerous issue. I have kept my receipts so that I can be reimbursed. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the headlights failed to properly illuminate the roadway, limiting the driver’s vision while driving. The contact stated that the passenger’s side headlight was inoperable, and the driver’s side headlight was very dim. Due to the failure, the contact was forced to use the high-beam headlights while driving at night. The vehicle was taken to a local dealer, and the contact was informed that there were no recalls on the VIN related to the failure. The contact was provided with an estimate for the repair. Upon investigation, the contact discovered that there was a Class Action Lawsuit on similar vehicles for the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 105,000.
My father gave me his 2013 Cadillac SRX and I have noticed the headlights have dimmed significantly over the past few months. I replaced the lamps, but the same issue still exists. I spoke with my local Cadillac dealership and they told me of the known issue with the headlights. I did some research and see there was a class action lawsuit against Cadillac, but it does not seem to apply to vehicles registered in Wisconsin. I will need to correct this problem as driving at night has now become very difficult. If you have history of this issue with other drivers, any insight or direction would be much appreciated. Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle Headlamps fail to project adequate light to see the road. Several hundred dollars have been invested in attempting to fix this, resulting in zero noticeable help.
While driving steering becomes unresponsive for a few seconds then returns to normal
Left front headlight is so dim I cannot drive my car in the dark. I have spent money replacing the bulbs, cleaning the lenses through professional shop(s) and still goes dim and unsafe. After researching this I see this is a ongoing problem with this vehicle. I am now having to spend over $1,000 to replace the entire headlight assembly and I don't even know how long that will last. From research from another person it looks like the assembly where the light get hot is chrome sprayed plastic. Cheap parts causing me so much money that should be reliable in my vehicle. I see GM reimbursement owners in Fl and CA for this issue for a few years. this is terrible as I am a working adult required to commute in the dark. Iw ant to be reimbursed for this unsafe headlight assembly and know the other is failing too.
The contact owns a 2013 Cadillac SRX. The contact stated that there were web-like cracks that had developed inside the infotainment screen, causing difficulty in accessing various electrical functions needed to safely operate the vehicle. Due to the failure, the A/C unit, defroster, backup camera, and other functions were inaccessible on the screen. The contact stated that the repair was initially serviced under warranty; however, the failure returned, and the vehicle was no longer covered under warranty. The contact was recently provided an estimate for the repair. The manufacturer was notified of the failure, but the contact was provided the same information as the dealer. The vehicle was not repaired. The failure mileage was unknown.
Don’t no
I am having transmission problems. My transmission accelerates late.
I am writing to formally raise a serious safety concern regarding my Cadillac SRX. For over a year, the ABS warning light has remained on in the vehicle. After taking it to an authorized dealership for diagnostics and repair, I was informed that the required part to resolve this issue is on backorder and is no longer being manufactured. This is highly concerning given that the ABS (Anti-lock Braking System) is a critical safety feature designed to prevent the wheels from locking up during braking, especially in emergencies. Driving without a functioning ABS increases the risk of accidents, making the vehicle unsafe to operate under normal driving conditions. I would like to address the following points: 1. Why is a critical safety-related part no longer being manufactured for a vehicle still in operation? 2. What is the manufacturer's plan for resolving safety concerns such as this, especially when replacement parts are unavailable? 3. Am I entitled to any form of compensation, replacement, or buyback under warranty or consumer protection laws? 4. What steps are being taken to ensure other affected Cadillac SRX owners are notified and protected? Given the severity of this issue, I have also filed a formal safety complaint with the National Highway Traffic Safety Administration (NHTSA). I am also researching whether there is an open class action lawsuit or grounds for legal action due to the manufacturer's failure to support critical components of this vehicle. Page 1 Formal Complaint Regarding ABS System on Cadillac SRX I respectfully request a written response to this matter with clear guidance on what steps will be taken to address this situation and ensure my safety and the reliability of the vehicle. Sincerely, [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Odometer Fraud. The contact purchased a 2013 Cadillac SRX. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact notified the dealer where the vehicle was purchased; however, the dealer denied responsibility. A mobile mechanic was contacted and stopped by the residence and diagnosed the vehicle. However, no cause for the failure was found. Several mobile mechanics stopped by the residence and diagnosed the vehicle with an electrical system failure. The vehicle was not repaired. The contact stated that the mobile mechanic discovered that there was a mileage discrepancy. The vehicle was purchased from a private dealer's sale. At the time of the purchase, the vehicle mileage was 64,729, it was discovered that the mileage was 175,000. The contact parked the vehicle, and the vehicle was no longer driven. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
I am reporting Ed Morse Cadillac Delray Beach, for improperly handling a manufacturer recall service, which resulted in a new safety issue on my 2013 Cadillac SRX. On February 22nd 2025 I brought my vehicle in for the Cadillac rear tow link separation recall. After the dealership performed the repair, my ABS system malfunctioned—an issue that never existed before. The dealership initially acknowledged the issue but later dismissed it and refused to acknowledge the issue. Worse, they encouraged me to leave and drive the vehicle despite the ABS warning light being on, showing no concern for my safety. This is a serious safety concern, as my braking system was directly affected following a manufacturer recall service. I am requesting that NHTSA investigate this dealership’s recall handling process and reconsider their status as an authorized recall service provider to protect future customers from similar issues.
Two incidents of the same failure, although a few years apart. Vehicle placed in "Park" (foot on the brake, which is necessary in order to shift into P); when brake pedal released, vehicle suddenly revs and lurches forward. First time, in garage, and so minor damage except to items in garage; second time 3/7/2025, totaled this vehicle plus major damage to another vehicle.
Rear Toe Link and . Lag in Acceleration was completed on 05/08/2014 but the problem persists also electrical failure seat gets stuck or engine wont turn on , blind spots makes sound when no vehicle around Engine has no power TCM transmission Control Module code comes and goes
I purchased this vehicle on January 1, 2025. I drove it last night for the first time after dark. The headlights were so dim I could hardly see to drive. I had to use my brights except when a car was coming towards me, then I put them on dim and slowed way down. Leaving them on bright would have endangered other drivers and myself. I purchased the car with no warranty so now I either drive only during daylight hours or I pay out of pocket to have them fixed which I'm sure isn't cheap. I am going to go to the dealership that I purchased it from to see if they will help me at all, but since there was no warranty, I'm not expecting them to give me any assistance with this. When you look at the headlights during the daytime, which is when I bought the car there is no visible sign of an issue with them. No warning lamp has come on to let me know there is an issue and since I just purchased the car I don't know when they first appeared so dim. I noticed there are numerous complaints about this issue. Why isn't GM doing something about it.
2013 Cadillac SRX has ridiculous (pointing down) low beam headlight issues. Adaptive forward lighting makes this impossible to be driven at night on low beams, because visibility is so poor! You have to drive with high beams on. These are barely decent and are like having weak low beams. No one flashes to have me turn them off, which is telling of how lame the high beams point. Visibility at night is paramount and this issue is quite dangerous. They (GM) know that this is a problem and have been sued. It is time for you to do your job and make them do theirs for safety sake.
My transmission is sleepin and it only goes to second gear for like 20 min then it won’t move at all
Headlights not bright enough too dark to drive at night
The contact owns a 2013 Cadillac SRX. The contact stated while driving at various speeds, the vehicle experienced a three to four seconds lag in acceleration. There was no warning light illuminated. The contact related the failure to NHTSA Campaign Number: 14V212000 (Power Train). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 178,000.
The contact owns a 2013 Cadillac SRX. The contact stated that after taking the vehicle out of the parking garage, the ABS warning light illuminated, the steering wheel became stiff, and the vehicle was difficult to maneuver. The vehicle was towed to a local dealer who stated that the manufacturer no longer manufactured the part needed to repair the vehicle. The manufacturer was made aware of the failure and confirmed the information. The failure mileage was approximately 167,000.
There have been many times where while driving that the breaks don’t work properly, you can push the break all the way down and it still work stop.
The contact owns a 2013 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I purchased the SRX from Massey Cadillac North of Orlando, FL in August 2023. Two weeks ago I received an audio warning and the ABS, Traction Control and Brake warning lights illuminated. The power steering was also compromised and required more effort to control the car. I took the car to Cadillac service and was told GM had discontinued the affected computer part and there was nothing they could do to alleviate the problem. They told me to be careful especially in the rain (I live in Florida where we get a lot of rain). I don’t think Cadillac should allow a vehicle with compromised safety features back on the road. I believe this condition could endanger a driver who might find themself in a situation where these safety features might prevent an accident or injury.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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