2013 Cadillac Srx Electrical Problems

The contact owns a 2013 Cadillac SRX. The contact stated that there were web-like cracks that had developed inside the infotainment screen, causing difficulty in accessing various electrical functions needed to safely operate the vehicle. Due to the failure, the A/C unit, defroster, backup camera, and other functions were inaccessible on the screen. The contact stated that the repair was initially serviced under warranty; however, the failure returned, and the vehicle was no longer covered under warranty. The contact was recently provided an estimate for the repair. The manufacturer was notified of the failure, but the contact was provided the same information as the dealer. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ID

11678286

Incident

Aug 1, 2021

Odometer Fraud. The contact purchased a 2013 Cadillac SRX. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact notified the dealer where the vehicle was purchased; however, the dealer denied responsibility. A mobile mechanic was contacted and stopped by the residence and diagnosed the vehicle. However, no cause for the failure was found. Several mobile mechanics stopped by the residence and diagnosed the vehicle with an electrical system failure. The vehicle was not repaired. The contact stated that the mobile mechanic discovered that there was a mileage discrepancy. The vehicle was purchased from a private dealer's sale. At the time of the purchase, the vehicle mileage was 64,729, it was discovered that the mileage was 175,000. The contact parked the vehicle, and the vehicle was no longer driven. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

NHTSA ID

11655249

Incident

Mar 2, 2025

Mileage

175,000 mi

Rear Toe Link and . Lag in Acceleration was completed on 05/08/2014 but the problem persists also electrical failure seat gets stuck or engine wont turn on , blind spots makes sound when no vehicle around Engine has no power TCM transmission Control Module code comes and goes

NHTSA ID

11642846

Incident

Feb 1, 2024

Cue screen has spider webbed and not able to use hands free or ac ( only fan moter comes on but to turn on ac it's on the screen.

NHTSA ID

11519822

Incident

Dec 1, 2022

WHILE DRIVING THE VEHICLE BETWEEN 45 AND 50 MPG THE ENTIRE CAR SHUTS DOWN AHD THE CUE DISINGAUGES WITH OUT ANY WARNING. I HAVE NO CONTROL TO STEER OR BRAKE. AFTER SHUT DOMW I HAVE NO READING ON THE CUE. THE SCREEB=N IS BLANK AND THE CAR WILL NOT RESTART.

NHTSA ID

11511050

Incident

Mar 9, 2023

VEHICLE FIRE & MOLD. My 2013 Cadillac SRX had water leaking in/draining incorrectly from the sunroof, which in return pooled water in the front and rear of my vehicle. This water caused my trunk to COMPLETELY stop operating (water pooled at trunk latch/rusted), as well as water to saturate the electrical components near the front of my car and a FIRE TO ITNITE WHILE I WAS DRIVING THE VEHICLE! Fire truck responded, pooled water found, mold also found because of previously unknown pooled water, and insurance totaled vehicle. SO SCARY! SO DISAPOINTED! THIS LEAKING WATER ISSUE HAS BEEN REPORTED ON MANY FORUMS FOR THE SAME CADILLAC MAKE AND MODEL AND IT THREATENED MY LIFE. The sun roof draining tubes MUST BE RECALLED. I’m now out of a vehicle because of it and just grateful I was able to exit my vehicle as it filled with smoke.

NHTSA ID

11445100

Incident

Nov 30, 2021

Low beam headlight are so dim, that it creates a safety hazard driving at night. The reflector material on the inside of the light bulb housing assembly has deteriorated to the point that the light bulbs light cannot project out the front of the light assembly. This makes driving at night very dangerous. We have not experienced an incident or accident concerning this problem, but I will not have anyone in my family drive this vehicle at night. This is a safety hazard that GM is not addressing.

NHTSA ID

11440288

Incident

Nov 12, 2021

airbags light turned on, my seatbelts just stopped working and are tight, my radio screen just went blank. I can’t drive the vehicle because of no proper working seatbelts. If i was to wreck there is nothing to prevent me the driving or my front passenger from being ejected. Ive taken my vehicle to my dealership that confirmed the airbag sensor says they have been suddenly deployed the dealer also confirmed my vehicle has never been in a accident and ive only had the vehicle since april 19 2021 the problems occured July 5 2021 and they advised me they have heard of airbags popping out of nowhere. It has not been inspected by police or the manufacturer. The seatbelts locked the radio went blank then my airbag light appeared suddenly. I Asked the dealership im financing the vehicle from if they could provide me a safe vehicle until they resolve they issue because i do have toddlers and i was told no it wasnt a option i also asked if they could just exchange the vehicle for another around the same value and was also told no. I was most concerned that they allowed me to drive the vehicle off the lot after explaining to me the dangers that could occur while im on the road.

NHTSA ID

11427085

Incident

Jul 5, 2021

MY HEADLIGHTS WERE NEEDING REPLACEMENT AS THEY WERE TOO DIM TO DRIVE AT NIGHT. THERE IS A CLASS ACTION LAWSUIT AGAINST IT SO THEY SENT OUT LETTERS TO GET REPLACED AND THEY WOULD REIMBURSE. THE LIGHTS WERE ON BACK ORDER AND DUE TO COVID IT COMPLICATED THINGS EVEN MORE. WHEN THE HEADLIGHTS FINALLY CAME IN CADILLAC WILL NOT REIMBURSE. THERE IS ALSO AN ISSUE WITH THE CUE. IT DOESN'T WORK AT ALL AND CADILLAC WILL NOT RECALL IT

NHTSA ID

11413561

Incident

Feb 28, 2020

Mileage

68,000 mi

HEADLIGHTS EXTREMELY DIM CANNOT DRIVE AT NIGHT

NHTSA ID

11384901

Incident

Dec 30, 2019

THE CUE INFOTAINMENT SYSTEM IS NO LONGER OPERABLE. THE SCREEN HAS A WEBBING EFFECT WHICH IS CALLED DELAMINATION. THIS IS THE SECOND TIME THAT THIS HAS HAPPENED TO THIS VEHICLE. THE DEALERSHIP REPLACED THE SCREEN BEFORE I PURCHASED THE CAR THEN IT HAPPENED AGAIN MONTHS AFTER MY WARRANTY RAN OUT. MY VEHICLE WAS AT ARNIE BAUER GMC/BUICK & CADILLAC AUGUST 2018 WHEN THE SCREEN CRACKED. I WAS GETTING MY BATTERY LOOKED AT. I IMMEDIATELY NOTIFIED THE SERVICE DEPARTMENT WHEN I GOT THE VEHICLE BACK AND SAW THE WEBBING IN THE SCREEN. SERVICE CLAIMED THEY WHERE NOT RESPONSIBLE BECAUSE THEY COULD NOT VERIFY THAT THE SCREEN WAS NOT LIKE THAT BEFORE THE VEHICLE WAS BROUGHT IN. IN AUGUST OF 2020 THE SCREEN STOPPED WORKING ALTOGETHER. MY VEHICLE IS NO LONGER HANDS FREE. I CAN NOT PAIR MY PHONE VIA BLUETOOTH AND THEREFORE CANNOT ANSWER OR MAKE ANY CALLS WITHOUT TOUCHING THE PHONE. ADDITIONALLY I CAN NOW ONLY CONTROL CLIMATE FUNCTIONS THAT HAVE A DEDICATED BUTTON NOT ON THE SCREEN. I'M NOT ABLE TO EASILY CHANGE A RADIO STATION OR ACCESS ANY OF THE SETTINGS ASSOCIATED WITH THE CUE SCREEN. I HAVE NO IDEA IF THIS WILL AFFECT OTHER FUNCTIONS IN THIS CENTER UNIT BUT BELIEVE IT WILL OR WHY ELSE WOULD GM INSIST THAT THE WHOLE UNIT BE REPLACED. MY CAR IS NOT ONLY MY TRANSPORTATION BUT IT IS ALSO MY LIVELIHOOD. I WILL NOT PAY $1500 -2000 TO FIX GM'S FAULTY EQUIPMENT. ESPECIALLY SINCE THEY KNOW IT'S FAULTY.

NHTSA ID

11373226

Incident

Aug 11, 2018

Mileage

84,000 mi

MY CADILLAC QUE SYSTEM ONLY RESPONDS TO TOUCH WHEN IT WANTS TO. I HAVE BEEN INFORMED THE QUE SCREEN/SYSTEM NEEDS REPLACED AT A COST OF $1500. I CANNOT TURN MY A/C OFF OR USE NAVIGATION PLUS ANY FEATURE ON THE HOME SCREEN. VERY UNHAPPY ABOUT THIS AS IT SEEMS TO BE A VERY COMMEN PROBLEM. RECALL TIME!!!💩

NHTSA ID

11360747

Incident

Mar 2, 2020

THE CADILLAC CUE SCREEN CRACKED, LIKE A SPIDER WEB. UNABLE TO USE SCREEN FOR NAVIGATION, PHONE, RADIO, CLIMATE, WEATHER, ETC.00

NHTSA ID

11340494

Incident

Jan 1, 2015

Mileage

20,000 mi

AFTER SEARCHING AND CALLING AROUND I AM HEARING THAT THE INSTRUMENT CLUSTER ON THE 2013 SRX HAS HAD NUMEROUS ISSUES. THIS MORNING UPON CRANKING THE CAR AND DRIVING TO WORK I QUICKLY REALIZED THAT NONE OF MY INSTRUMENTS WERE RESPONDING. NO SPEED, NO GAS GAUGE, NOTHING. THE TWO SHOPS THAT I CALLED SAID THAT THEY HAVE ALSO EXPERIENCED PROBLEMS WITH THE CADILLAC SRX INSTRUMENT PANEL AS WELL AS SEVERAL OTHER GM PRODUCTS FROM THAT SAME YEAR. *TR

NHTSA ID

11330809

Incident

Jun 25, 2020

Mileage

78,000 mi

TOUCH SCREEN BECAME INOPERABLE; FIRST THE FAN STARTED NOT WORKING TO DEFROST THE WINDOW INTERMITTENTLY, THEN THE CHOICE OF VENTING STOPPED WORKING, THEN THE RADIO. REPAIR: DEALERSHIP REPLACED TOUCH SCREEN (F-CONTROL) COSTING US $1507.72. ...SUBMITTED AS I SEE YOU ARE REVIEWING SAME ISSUE IN TESLAS. *TR

NHTSA ID

11330750

Incident

Mar 1, 2020

THE TOUCH SCREEN DOES NOT WORK AT ALL. IT'S A SAFETY HAZARD AS YOU CANNOT CHANGE THE AC/HEAT/DEFROST ETC. I'VE TRIED DOING THE FACTORY RESET AND THAT DOES NOT FIX THE RADIO PROBLEM EITHER. *TR

NHTSA ID

11323937

Incident

Jan 7, 2020

THE CADILLAC CUE SYSTEM BECOMES NON RESPONSIVE WHICH DOES NOT ALLOW YOU TO CONTROL MOST THINGS WHICH ARE ELECTRONICALLY CONTROLLED FROM THAT SYSTEM WHICH IS THE RADIO, AIR CONDITIONING SYSTEM, AND OTHER SYSTEMS. YOU DO NOT HAVE TO BE IN MOTION TO USE THIS SYSTEM. THE SYSTEM DEVELOPED SMALL CRACKS ALL OVER WHICH START FROM THE CORNERS AND THE DEALERSHIP REFUSES TO FIX THEM.

NHTSA ID

11319580

Incident

Jan 24, 2020

Mileage

69,999 mi

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A DELAY AND HESITATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THERE WAS A DELAY IN RESPONSE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED WHILE DRIVING AT HIGHER SPEEDS THERE WAS AN ABNORMAL SOUND BEING EMITTED FROM THE REAR SUSPENSION. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM CLARK CHEVROLET-CADILLAC (911 GOLDENBELT BLVD, JUNCTION CITY, KS 66410) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN) AND 14V571000 (SUSPENSION) HOWEVER, THE REPAIRS FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 8,400.*DT*JB

NHTSA ID

11312102

Incident

Aug 19, 2014

Mileage

8,400 mi

MY CUE SCREEN HAS BECOME UNRESPONSIVE AND I CAN NO LONGER LINK MY CELL PHONE, USE THE GPS FOR DRIVING AND OTHER FEATURES. IT ALL STARTED WITH A SMALL HAIRLINE ON THE CORNER OF THE CUE SCREEN BACK 2016/2017. THE DEALERSHIP STATED IT WAS $1500 TO REPLACE THE ENTIRE UNIT WHICH ARE NOT COVERED UNDER THE WARRANTY. FLORIDA IS NOW A HANDSFREE IN THE SCHOOL ZONE AND I DRIVE TO PICK-UP MY DAUGHTER EVERYDAY FROM SCHOOL. WHAT IF THERE IS AN EMERGENCY AND I CAN'T PICK UP MY CELL, SINCE THE CUE NO LONGER WITH SYNC TO MY BLUETOOTH ON MY CELL. THE CUE SCREEN IS LOCKED IN ONE LOCATION AND I FEEL IT IS UNSAFE FOR THE DRIVER TO NO LONGER HAVE THE GPS, BLUETOOTH AND OTHER FEATURES WE PAID FOR. ATTACHED, PLEASE FIND THE ARTICLE ON THE CLASS ACTION LAWSUIT FILED OVER CRACKED CADILLAC CUE SCREENS. I PRAY I DON'T HAVE TO WAIT YEARS LIKE THE HEADLIGHTS LAWSUITS WITH GENERAL MOTORS. THANK YOU FOR YOUR TIME AND ASSISTANCE, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11297927

Incident

Jan 5, 2017

TOUCH SCREEN(CUE) STOPPED WORKING COMPLETELY. I CANNOT CHANGE HEATING AND COOLING LISTEN TO RADIO OR ANY OF THE OTHER FUNCTIONS THAT THE TOUCHSCREEN OFFERS. THERE HAVE BEEN MANY OTHER COMPLAINTS FROM CONSUMERS OF THIS MAKE AND MODEL CONCERNING THE CUE BEING DEFECTIVE. I ALSO UNDERSTAND THERE IS A CLASS ACTION LAWSUIT FILED WHICH I WILL PUT PUT MY NAME ON. MY DEALER THAT I PURCHASED THE VEHICLE FROM DIDN'T EVEN ATTEMPT TO DO ANYTHING ALL THEY SAID WAS "IT'S NOT WORKING AND YOU NEED TO TAKE IT TO A DEALERSHIP THAT HANDLES CADILLACS." I HAVE READ THE COST CAN BE ANYWHERE FROM 1200 TO 1500 DOLLARS TO FIX AND THIS WAS NOT COVERED UNDER MY EXTENDED WARRANTY. I JUST PURCHASED THIS VEHICLE IN MARCH OF THIS YEAR. VERY DISAPPOINTING!

NHTSA ID

11286951

Incident

Oct 1, 2019

Mileage

76,000 mi

I WAS IN THE PARKING LOT OF A PUBLIC GYM AT APPROXIMATELY 6:00AM, TUESDAY, NOVEMBER 20TH, 2018. I STARTED MY CAR AND TURNED ON MY SEAT WARMER AS I WAS LEAVING THE GYM. WITHIN 30-45 SECONDS, I FELT A HOT SPOT BURNING MY LOWER BACK AREA. I IMMEDIATELY TURNED OFF THE SEAT WARMER, AND I STARTED TO SMELL BURNT RUBBER. THE BURNED AREA OF ABOUT THE SIZE OF A DIME WAS BURNED INTO THE LOWER PORTION OF THE DRIVER'S SEAT. THIS CAUSED TWO CIGARETTE SIZED HOLES TO BURN INTO MY JACKET THAT I WAS WEARING AS WELL. CADILLAC WAS CONTACTED (CASE #[XXX]) AND THEY WERE NOT FORTHCOMING IN INFORMING ME THAT THEY HAVE HAD PREVIOUS PROBLEMS WITH THIS ISSUE. THIS COULD HAVE BEEN A CATASTROPHIC EVENT IF I HAD NOT BEEN THERE TO TURN OFF THE SEAT WARMER. AFTER SEARCHING THE INTERNET, THIS HAS HAPPENED TO MULTIPLE OTHER CADILLAC SRX 2013 OWNERS. THERE NEEDS TO BE A RECALL FOR THIS SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

NHTSA ID

11190604

Incident

Nov 20, 2018

Mileage

74,000 mi

THE VEHICLE'S HEADLIGHTS ARE VERY DIM TO A POINT WHERE IT IS NOT SAFE TO DRIVE AT NIGHT WITHOUT BRIGHT OR HIGH BEAMS ON. WE HAVE EXPERIENCED DANGEROUS CONDITIONS WHEN DRIVING ON DARK OR DIMLY LIT ROADS AT NIGHT. WHEN TAKEN TO THE DEALERSHIP WITH THE PROBLEM WE WERE TOLD THAT WAS NO SOLUTION AND THAT GM WAS AWARE OF THE PROBLEM. NO SOLUTION WAS OFFERED. WHEN THE GM CUSTOMER SERVICE LINE WAS CALLED, NO ASSISTANCE WAS GIVEN AFTER REPEATED PROMISES THAT SOME ONE WOULD RETURN OUR CALL. WE WERE FINALLY TOLD TO TAKE THE VEHICLE TO THE DEALER FOR A DIAGNOSIS THAT WOULD COST ABOUT $135. MY COMMENT WAS, WHY WOULD I PAY FOR A DIAGNOSIS WHEN I HAVE BEEN TOLD THAT IT CANNOT BE FIXED. THIS IS A SAFETY ISSUE AND I SUPPOSE IT IS CHEAPER FOR GM TO SETTLE DEATH CLAIMS THAN ISSUE A RECALL TO FIX THE PROBLEM.

NHTSA ID

11166398

Incident

Sep 1, 2018

NO LOW BEAM HEADLIGHT VISIBILITY. CADILLAC SAID THERE IS NO FIX.

NHTSA ID

11164260

Incident

May 26, 2018

Mileage

55,000 mi

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE OPERATING THE VEHICLE, THE BACKUP CAMERA AND NAVIGATION SYSTEM FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (CADILLAC OF KNOXVILLE, 10005 PARKSIDE DR, KNOXVILLE, TN) AND THE QUE PANEL WAS REPROGRAMMED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.

NHTSA ID

11142106

Incident

Oct 1, 2018

Mileage

50,000 mi

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE CADILLAC USER EXPERIENCE (CUE) TOUCH SCREEN FAILED TO FUNCTION. WHEN ATTEMPTING TO UTILIZE THE TOUCH SCREEN FUNCTION, IT WAS UNAVAILABLE DUE TO THE INTERNAL FAILURE OF THE CUE SYSTEM. THE CONTACT WAS UNABLE TO USE SPECIFIC ELECTRICAL FUNCTIONS, SUCH AS THE DEFROSTER, WHICH HAD TO BE MANUALLY SELECTED FROM THE CUE TOUCH SCREEN. THE DEALER (GROSS CHEVROLET BUICK CHRYSLER DODGE JEEP RAM OF NEILLSVILLE, 404 E DIVISION ST, NEILLSVILLE, WI 54456, 1-(715) 743-3207) SUGGESTED HAVING CUE CUSTOMER CARE ASSIST WITH THE FAILURE. THE CONTACT WAS REFERRED TO THE DEALER REGARDING THE REPAIR COST. THE DEALER AND THE MANUFACTURER REFUSED TO COVER THE REPAIR. THE CUE MANUFACTURER, DEALER, AND THE VEHICLE MANUFACTURER ADVISED THE CONTACT TO REPLACE THE CUE TOUCH SCREEN. THE PART WAS NOT REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

NHTSA ID

11140035

Incident

Jul 20, 2018

Mileage

77,000 mi