Owner-reported complaints naming the exterior lighting system, filed with NHTSA
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Reports naming headlights, tail lights, turn signals and other exterior lighting. Every record below is an owner-reported complaint about the 2014 Cadillac Srx submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 266 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 266, in the owner's own words
I have a 2014 Cadillac SRX that has a hazardous headlights issue. At night there is no visibility for other drivers to see me. I’m not the only SRX customer either this issue. Please let me what is going on, Cadillac, GM, need to be responsible for replacing this issue
Low beam headlights extremely dim. Feels like driving with parking lights only. Very difficult to see. While checking different positions of the headlight switch discovered that in the parking light position ALL lights go off.
The contact owns a 2014 Cadillac SRX. The contact stated that while the vehicle was parked, the headlight wiring harness for the low beam headlights produced a burning odor. The contact believed that the burning odor was coming from loose terminal connections, which caused the terminals to overheat and melt. The headlights were inoperable. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
Low beam lights are extremely dim pretty sure it’s caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous
The low beams make it impossible to see at night. I replaced the bulbs to high visibility LED and still nothing. It's so dim and bad I have to drive with high beams on. It's terrible that it's been like this for 4 years and still we have no recall on the headlights when they now there's a problem with the reflective material and/or condensation on the inside of the headlight.
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the front headlights were extremely dim. The contact stated that the dim headlights made the vehicle unsafe at night because of inadequate illumination. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Front headlights dim. Amount of light reflected/projected totally insufficient to drive safely at night. Amount of light reflected fails to illuminate area immediately in front of car. The amount of light actually approximates running lights. I replaced the headlight bulbs but did not solve or even affect the problem. Online research indicates it is not a bulb problem but the reflective coating around the bulb that has burned off on these parts. The fact there is no safety recall on a problem of generating sufficient light to illuminate the area in front of the car at night is shocking. A safety recall is necessary and way overdue.
For years I did not drive at night because I could not see the road well enough to feel secure driving after dark. Fast forward when my daughter asked me if my headlights were on, I realized it was the dim headlights on low beam that was the issue all these years and not my eyesight at night. I have a 2014 Cadillac SRX. Never received a safety notice or recall from GM nor the dealership. This has been proven to be a major GM problem they should be required to fix.
It has been an ongoing issue for years concerning the dimness of the headlights on this vehicle. Virtually impossible to drive at night , can’t even see the lane markings with lights on dim. The cause was determined to be leaky seals creating corrosion. I replaced the bulbs myself and it made no difference. No recall was ever granted in spite of multiple complaints and filings with the NATSA. The Cadillac dealer is aware of the problem but has no authority to replace. I have had to let my relatives know of this issue in the event I were to be involved in a nighttime incident.
While on low beam, the headlights are WAY too dim. Apparently, this is a common and well known problem. I just purchased this car, have replaced the bulbs, checked the voltage and cleaned the lens. I cannot see to drive at night on low beam.
📝 Complaint: 2014 Cadillac SRX Dim Headlights Subject: URGENT SAFETY HAZARD AND DEFECT: Severely Dim Headlights on 2014 Cadillac SRX (Affecting 2010-2016 Model Years) – Failure to Act Despite Class Action and NHTSA Complaints Vehicle Information: * Year: 2014 * Make: Cadillac * Model: SRX * VIN [XXX] 4 * Owner/Complainant [XXX] r * Contact [XXX] [XXX] m 1. The Defect and Safety Hazard The headlights on my 2014 Cadillac SRX have become severely and progressively dim, constituting a major safety hazard for night driving. * Hazard: The lack of adequate light output dramatically reduces visibility, compromises the driver's ability to see obstacles, and increases the risk of a severe accident during operation at night, dusk, or in poor weather. This is a critical failure of a core safety component. * Cause: The root cause is a well-documented design flaw in the headlight assembly (affecting 2010-2016 models) that allows moisture to enter the sealed unit. This moisture degrades the internal reflective coating, permanently destroying the light's effective output. 2. Failure to Act Despite Known Issues General Motors (GM) and the appropriate safety regulators have been aware of this critical defect for years, yet no mandatory safety recall has been issued: * NHTSA Complaint History: According to public records, complaints regarding this exact issue have been "pouring in" for the last five years or more. The high volume of complaints clearly demonstrates a systemic, widespread, and dangerous failure across this vehicle platform. * Class Action Lawsuits: This defect has been the subject of class action litigation against General Motors, further establishing that the company is fully aware of the design flaw and the resulting safety hazard. 3. The Unacceptable Repair Burden I am being forced to bear the cost of replacing the defective assembly with a new part that utilizes the same fundamentally flawed design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Headlamps are very weak on low beams.
Safety Defect Remedies on 2014 Cadillac SRX (VIN: [XXX] ) Dear Sir/Madam, I am writing as the owner of a 2014 Cadillac SRX, VIN [XXX] , to address two critical safety defects that I believe are the manufacturer's responsibility to remedy. Water Intrusion and Electrical Failure: My vehicle has a known defect where water from the sunroof consistently leaks into the trunk. This water repeatedly causes electrical damage to the component located under the spare tire. I have personally replaced this component on three separate occasions, only to have it fail again after rain. This recurring failure disables my rear windshield wiper, a crucial safety feature. Driving with my child in the car while unable to clear the rear window is the most unsafe I have ever felt. Dangerously Dim Headlights: The front headlights are dangerously dim and do not provide adequate illumination for safe night driving. This is a well-documented issue with this model and poses a clear and present danger to my family and others. I have already spent my own money attempting to fix a problem that is a design flaw. I have no desire to pay for any further remedies for these issues. As the manufacturer, General Motors is responsible for the safety of its vehicles. I have also filed a formal complaint with the National Highway Traffic Safety Administration (NHTSA) regarding these matters. I await your prompt response and a clear plan to resolve these critical safety issues at no cost to me. Sincerely, [XXX] [XXX] [XXX] [XXX] Vehicle VIN: [XXX] Current Mileage: 134,683 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2014 Cadillac SRX. The contact stated that the headlamps were extremely dim and failed to properly illuminate the roadway while driving. The high-beam headlights had to be activated to properly illuminate the roadway while driving. The dealer was contacted and notified of the failure. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The headlight bulbs were replaced; however, the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 86,000.
I noticed that changing out my headlight bulbs on my vehicle that I still could not see at night. I also bought a very good brand / new led lights for my 2014 srx. I have done research and noticed the headlights itself seems to be an issue on a lot of these specific vehicles . It makes it very hard at night to see and honestly makes it very dangerous to drive it darker areas without keeping my brights on .
The contact owns a 2014 Cadillac SRX. The contact stated while driving 20 MPH, the headlights were extremely dim, making it difficult to see while driving at night. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure and a case opened. The failure mileage was 16,000.
The low beams on my 2014 Cadillac SRX are useless at night and dangerous. They are not bright enough to illuminate the road. The car cannot be driven at night unless using the high beams. The problem, as I understand it, is that the coating within the headlight assembly degrades over time due to heat. Hundreds of Cadillac owners have complained of this safety issue to Cadillac and the NHTSA, yet no recall has been issued, and dealerships charge $1800+ labor to fix a well-known defect that makes their cars unsafe.
1. Since owning the 2014 SRX the headlights are so dim to the point of not being able to use the vehicle at night or storms for fear of a crash. Now the Driver side HID Has failed along with the headlights housing to be cloudy on the inside. 2.Rear Door Hatch malfunction. Will not open or close with door switch , key fob or button on rear hatch door. I can open manually and close manually however this is a HUGE inconvenience as the rear door is so heavy. I’ve been told by the service department that it’s a design flaw from Cadillac Sunroof drain?
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at night, the low-beam headlight illumination was extremely dim and created a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The approximate failure mileage was 45,000.
The seals on the factory headlight housings are faulty. They allow moisture into the low beam unit which blocks the light from projecting properly. The car is also safe to drive at night time.
WE OWN A 2014 CADILLAC SRX THAT WE PURCHASED IN 2019. THE LOW BEAM HEADLIGHTS DO NOT ILLUMINATE THE ROADWAY AT NIGHT. OUR VEHICLE WAS NOT SAFE TO DRIVE AFTER SUNSET. THIS SAME ISSUE HAS BEEN RELAYED TO CADILLAC DEALERS AND TO CADILLAC CORPORATE BY THOUSANDS OF OWNERS BUT THEY HAVE REFUSED TO ADDRESS THE ISSUE SINCE 2016. THIS ISSUE HAS BEEN THE SUBJECT OF SEVERAL CLASS ACTIONS SUITS. THIS ISSUE ON OUR YEAR VEHICLE HAS BEEN REPORTED MORE THAN 300+ TIMES BY OTHER OWNERS OF THIS MODEL. NHSTA NEEDS TO COMPEL GM TO ISSUE A RECALL OF THIS SAFETY DEFECT OR INJURIES OR FATALITIES DUE TO THIS SAFETY DEFECT, WHICH IS WELL KNOWN TO CADILLAC WILL BE THE FAULT OF CADILLAC AND NHTSA.
2014 Cadillac SRX - Driver's side headlight does not work properly on Low Beam. While the light burns, it does not shine forward on the road. It is absolutely as if there was no light at all, when driving at night. Took it to 2 different Cadillac Dealers who tried to fix but was told it was impossible to fix without replacing the entire headlight unit at a cost of more than $2,000. I had this same problem with my 2011 Cadillac SRX, and it was recalled & replaced for free, but there is no recall on the 2014 model - except (I was told) in California. Can't drive at night as a result without driving with High Beam. This is a very dangerous situation.
The contact owns a 2014 Cadillac SRX. The contact stated that the headlights failed to provide adequate illumination while driving at night without warning. The contact stated that the high-beam headlights were needed while driving at night. The dealer was notified of the failure but offered no assistance. The manufacturer was also notified of the failure and a case was filed. The contact was later informed that the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 160,000.
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed at night, the contact became aware that the passenger’s side headlamp was not functioning. Upon replacing the headlamp, the headlamp failed to function properly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 138,000.
The contact owns a 2014 Cadillac SRX. The contact stated that the headlights failed to provide adequate illumination while driving at night. The contact stated that the headlights provided approximately 25 percent illumination. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the headlights needed to be replaced. The manufacturer was contacted, but no assistance was provided. The vehicle was not repaired. The approximate failure mileage was 60,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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