Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2014 Cadillac Srx submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 27 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 27, in the owner's own words
I have a 2014 Cadillac SRX that has a hazardous headlights issue. At night there is no visibility for other drivers to see me. I’m not the only SRX customer either this issue. Please let me what is going on, Cadillac, GM, need to be responsible for replacing this issue
Low beam lights are extremely dim pretty sure it’s caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous
Safety Defect Remedies on 2014 Cadillac SRX (VIN: [XXX] ) Dear Sir/Madam, I am writing as the owner of a 2014 Cadillac SRX, VIN [XXX] , to address two critical safety defects that I believe are the manufacturer's responsibility to remedy. Water Intrusion and Electrical Failure: My vehicle has a known defect where water from the sunroof consistently leaks into the trunk. This water repeatedly causes electrical damage to the component located under the spare tire. I have personally replaced this component on three separate occasions, only to have it fail again after rain. This recurring failure disables my rear windshield wiper, a crucial safety feature. Driving with my child in the car while unable to clear the rear window is the most unsafe I have ever felt. Dangerously Dim Headlights: The front headlights are dangerously dim and do not provide adequate illumination for safe night driving. This is a well-documented issue with this model and poses a clear and present danger to my family and others. I have already spent my own money attempting to fix a problem that is a design flaw. I have no desire to pay for any further remedies for these issues. As the manufacturer, General Motors is responsible for the safety of its vehicles. I have also filed a formal complaint with the National Highway Traffic Safety Administration (NHTSA) regarding these matters. I await your prompt response and a clear plan to resolve these critical safety issues at no cost to me. Sincerely, [XXX] [XXX] [XXX] [XXX] Vehicle VIN: [XXX] Current Mileage: 134,683 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2014 low beams became dim. I changed out the bulbs for new ones and still cannot drive my vehicle at night. The SRX website states this is a known Cadillac SRX problem but there is no fix except to replace the lights with the same defective lights
Low beam headlights to dim to drive...very dangerous and gm is aware of the defective headlights
Most owners complain to Cadillac but not to NHTSA Cadillac is aware. Low beam headlights on these vehicles are un safe. Especially in drizzle or darkness. This should be urgent!!!! Head light bulb is so hot, it burns the chrome plating off the inside of the headlight assembly. Once chrome is gone, so is the reflectivity needed to project the light through the magnifier and on to the street. Extremely dangerous situation.. This problem has been confirmed and is well known by the manufacturer. This puts everyone in and around the SRX in grave danger. This has been inspected by many mechanics. EXTREMELY DANGEROUS https://youtu.be/i7GKpCgAee0
My car is undriveable after sunset because of low beam dim headlights. My car is a 2014 Cadillac SRX with 74971 miles. I've had a estimate of $1763.24 to fix problem at Labadie Cadillac in Bay City, MI. After investigation this has been a problem known to you for years, I don't understand why a safety recall has not already been ordered against GM, we can't see where we're going at night, that sounds like a safety problem to me. I know GM has paid for repairs after class action lawsuits, but why wasn't a safety recall ordered by you?
you can not see the highway at night.one has to slow down or stop to see.the only way to see is with the high beams on,which is unsafe for other drivers coming toward you.on other ocassions,i simply had to pull over to the side of the road.
The contact owns a 2014 Cadillac SRX. The contact stated while driving with the panoramic sunroof visor opened, the contact attempted to close the sunroof visor and the material ripped on the driver's side. The vehicle was taken to an independent mechanic who referred the contact to the local dealer. The vehicle was taken to the local dealer where the contact was informed that the mechanic was unable to repair the vehicle. The dealer informed the contact to cut the material off. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 75,000.
The headlamp assembly is faulty. There is virtually no visibility from headlights. The headlamps were so bad, I was put at risk because I was almost hit head on by an oncoming vehicle at night. I had to veer off the road to avoid collision, risking mine and my daughter's life. It has been inspected by dealership and confirmed the headlight assembly faulty because of damage to internal component. An independent service center diagnosed and confirmed as well.
WE PURCHASED THIS 2014 SRX IN 2017 IN DAYLIGHT AT GATEWAY BUICK,DALLAS,TX. AFTER A FEW DAYS DRIVING IT AT NIGHT COULD QUICKLY TELL THE HEADLIGHTS WERE TOO TOO DIM TO BE DRIVING AT NIGHT, COMPLAINED MANY TIMES TO THEM, THEY EVEN LATER CHECKED LIGHTS OUT AND SAID ALL WAS OK! VERY DISGUSTED WITH CADILLAC NOT WANTING TO RECALL AS I FOUND OUT THAT THE 2010'S THR 2015'S ARE ALL DEFECTIVE. WE CALL CADILLAC AND THEY TELL US THIS CAR IS IN NAME OF A MAN IN CALIFORNIA AND THEY CAN'T HELP US. I AM VERY VERY MAD AT CADILLAC FOR NOT SUPPORTING THEIR CUSTOMERS IN THIS WAY! WE HAVE NO ONE TO TURN TO BUT ONLY FINDING A LOT OF OTHER PEOPLE WITH SAME PROBLEM ONLINE AND NOTHING BEEN DONE ABOUT THIS TRAGIC SITUATION. FINALLY ORDERED NEW HEADLIGHTS THROUGH CADILLAC DEALERSHIP ($2,000.00 TO REPAIR)EARLIER THIS YEAR AND TELL US NOT IN AS YET. THEY ARE ALL IN DENIAL. I AM 77 NOW AND HUSBAND 85 AND OUR CHILDREN ARE VERY WORRIED ABOUT US DRIVING AT NIGHT. PLEASE IF SOMEONE COULD HELP IN THIS AWFUL SITUATION. A LETTER FROM CADILLAC EARLIER THIS YEAR SAID WILL ONLY PAY $1600.00 TO REIMBURSE US TO REPLACE THEM AND ONLY IF MOISTURE IS THE PROBLEM. DRIVING IN NEIGHBORHOOD IS HORRIBLE, NOT LIGHTING, MAIN STREETS WITH STREETLIGHTS OK, BUT ANY DARK STREET IS A DEATH RISK. THANK YOU FOR ALLOWING US TO VENT AND PRAY FOR SOME RESOLVING OF THIS SITUATION. I HAVE READ WHERE PEOPLE HAVE ORDERED HEADLIGHTS AND HAD THEM REPLACED AND STILL NO BETTER, JUST SAME OLD ORIGINALS. THANKS.
DRIVERS SIDE MIRROR DELAMINATED. CAR HAS EXACTLY 46663 MILES ON IT AND IS GARAGE KEPT. CADILLAC SAYS SORRY IT'S OUT OF WARRANTY AND WANTS ALMOST $500 TO REPLACE THIS SAFETY RELATED ITEM.
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THE FRONT PASSENGER SIDE HEADLAMP WAS CORRODED. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC TO HAVE THE HEADLAMP BULB REPLACED. THE FAILURE RECURRED. THE CONTACT CALLED LOCAL DEALER CADILLAC OF SOUTH CHARLOTTE LOCATED AT 10725 PINEVILLE RD, PINEVILLE, NC 28134 AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 69,000. *BF*JB
THE HEAD LAMPS DO NOT PROVIDE ENOUGH LIGHT TO SEE OBJECTS ON THE ROAD. THERE ARE HUNDREDS ON COMPLAINTS FROM OTHER SRX OWNERS ON SOCIAL MEDIA AND ON DRIVING TEST.ORG. THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSES TO ACCEPT THERE IS AN ISSUE. MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN LAUNCHED AND THIS SAME COMPLAINT IS ALL OVER THE INTERNET. I CAN'T UNDERSTAND WHY NHSTA HASN'T LOOKED INTO THIS PROBLEM SINCE IT PRESENTS DANGEROUS SITUATION AND AFFECTS MULTIPLE CADILLAC MODELS FROM 2010 TO 2015. PROBLEM CONTINUES TO WORSEN AS THE CAR AGES. PLEASE LOOK INTO THE OBVIOUS SAFETY HAZARD.
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS WERE EXTREMELY DIM AND CREATED A VISIBILITY HAZARD. THE VEHICLE WAS TAKEN TO OTTO CADILLAC (1730 CENTRAL AVE, ALBANY, NY) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS CAUSED BY MOISTURE IN THE HEADLIGHT ASSEMBLY AND THE ENTIRE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
THE HEADLIGHTS OF THE CADILLAC SRX (2014) ARE SO DIM THAT YOU CANNOT SEE THE ROAD IN FRONT YOU AT NIGHT/EARLY MORNING. IT IS A HUGE SAFETY CONCERN. THERE NEEDS TO BE A RECALL ON THESE HEADLIGHTS. MY BULBS HAVE BEEN TESTED AND ARE FINE. IT IS A DESIGN FLAW IN THE VEHICLE. PLEASE INVESTIGATE THE PROBLEM AND HOLD CADILLAC/GM RESPONSIBLE! ATTACHED ARE PHOTOS TAKEN FROM INSIDE THE VEHICLE IN THE EARLY MORNING HOURS AND LATE EVENING HOURS.
HEADLIGHTS ARE SO DIM ITS VERY DANGEROUS TO DRIVE VEHICLE WHEN IS DARK.
LOW BEAMS ARE TOO DIM TO DRIVE SAFELY AT NIGHT.
THE HEADLIGHTS ON MY CADILLAC SRX ARE NOT BRIGHT ENOUGH AT NIGHT TO SEE THE ROAD CLEARLY AND I HAVE BEEN TOLD BY MY HUSBAND WHEN HE WAS DRIVING IN FRONT OF ME THAT MY HEADLIGHTS WERE SUBSTANTIALLY DIMMER ON MY CAR THAN THE OTHER VEHICLES ON THE ROAD
THE LOW BEAM HEADLAMPS CONTINUE TO GROW DIM WHILE DRIVING AT NIGHT. THERE IS A SLIGHT REGENERATION WHEN VEHICLE IS TURNED OFF. RESTART THE VEHICLE THEN THE HEADLIGHTS APPEAR TO CONTINUE TO DIM WHILE DRIVING AT NIGHT. THIS IS A NATIONAL SAFETY ISSUE. SEVERAL LAWSUITS HAVE BEEN FILED IN CALIFORNIA, FLORIDA, ILLINOIS.
MY VEHICLE'S HEADLIGHTS ARE EXTREMELY DIM, TO THE POINT THAT IT IS UNSAFE TO DRIVE AT NIGHT. IF I DO HAVE TO DRIVE WHEN IT IS DARK, I MUST USE MY BRIGHT HIGH BEAMS IN ORDER TO SEE. THIS HAS BEEN OCCURRING SINCE I FIRST PURCHASED THE VEHICLE, BUT IS PROGRESSIVELY GETTING WORSE.
WHEN DRIVING AT NIGHT AND YOU ARE USING LOW BEAM HEAD LIGHTS BECAUSE OF TRAFFIC THE HEAD LIGHTS DO NOT PUT OUT ENOUGH LIGHT TO SEE THE ROAD. MANY OTHER OWNERS OF THESE CARS HAVE THE SAME PROBLEM. THE LOW BEAM HEAD LIGHT IS WAY TO DIM AND NOT MUCH BRIGHTER THE THE DAY TIME DRIVING LIGHTS. WHEN COMPARING THIS MODEL CAR TO OTHERS SIDE BY SIDE ON LOW BEAM THIS MODEL IS LESS THAN HALF AS BRIGHT AS THE OTHER MODELS ON LOW BEAMS. CADILLAC AND THE LOCAL DEALER SAY NOTHING CAN BE DONE FOR IMPROVEMENT. THIS IS A MAJOR SAFETY ISSUE.
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 50 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING. THE FAILURE OCCURRED INDEPENDENTLY. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUN ROOF NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LIGHTS WERE TOO DIM ESPECIALLY AT NIGHT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LAFFEN AUTOMOTIVE, 995 W. COLUMBIA AVENUE, BATTLE CREEK, MI 49015) AND ADVISED THE CONTACT NOT TO MAKE ANY CHANGES TO THE VEHICLE DUE TO THE WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *BF CONSUMER STATED CADILLAC AUTHORIZED SUNSET CADILLAC DEALERSHIP TO REPLACE THE HEADLIGHTS AT NO CHARGE. THERE IS A SIGNICANT IMPROVEMENT IN THE HEADLIGHTS. UPDATED 7/27/18*JB
IT WAS A 93 DEGREE TEMPERATURE DAY AND THE CUE SYSTEM INTERNALLY CRACKED WHILE PARKED OUTSIDE MY WORK OFFICE AND DELAMINATED CAUSING ME TO BE UNABLE TO USE TEMPERATURE CONTROLS OR DEFROST TEMPERATURES AT TIMES. IT ONLY OCCASIONALLY WORKS BUT VERY RARELY
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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