RoadVitals

2014 Cadillac Srx

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

NHTSA has issued a “do not drive” advisory affecting this model year.

Campaign 21V473000. Confirm whether your specific vehicle is covered using its VIN before acting on this.

Check your VIN on NHTSA.gov
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
389
+2 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jun 24, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
18
7 injuries, 0 deaths reported

Overview

Our database contains 389 NHTSA owner-reported complaints for the 2014 Cadillac Srx, most frequently naming the exterior lighting, electrical and visibility categories. 2 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 1,677 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V473000NHTSA advisory: do not drive

SUSPENSION:REAR

Jun 24, 2021
380,498 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
The risk: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
The remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors, LLCManufacturer number N212340980View on NHTSA.gov
14V571000

SUSPENSION:REAR

Sep 19, 2014
290,241 units potentially affected
The defect: General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
The risk: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
The remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
General Motors LLCManufacturer number 14457View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE20019ClosedPreliminary Evaluation

Rear Toe Link Adjuster Separation

Opened Nov 6, 2020
Closed Dec 23, 2021

On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.

SUSPENSIONLed to recall 21V473000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 389
Exterior lightingVisibility
Filed Jul 25, 2026

I have a 2014 Cadillac SRX that has a hazardous headlights issue. At night there is no visibility for other drivers to see me. I’m not the only SRX customer either this issue. Please let me what is going on, Cadillac, GM, need to be responsible for replacing this issue

NHTSA ID
11752852
Incident
Jan 2, 2025
Powertrain (other)
Filed Jul 23, 2026

Transmission is slipping/jerking when stopping and then when accelerating again. Multiple other owners have reported this same issue.

NHTSA ID
11752533
Incident
Jul 22, 2026
Powertrain (other)
Filed May 27, 2026

At lower speeds, especially after coasting, my car will lag for a few seconds before jerking forward. Also today I was coasting going about 25 mph and tried to accelerate and I pushed the pedal down and it wasn’t doing anything for several seconds then decided to start speeding up. No warning lights have come on. This has been happening for a bit but today was the first time I was concerned for my safety as I was out on a major highway

NHTSA ID
11740359
Incident
May 26, 2026
Brakes
Filed Apr 27, 2026

ABS module is bad, no ABS braking. Brake light on and ABS light on. Module is no longer produced or available. With this said, I am not going to be able to pass inspection in my state therefore leaving my perfectly good car to sit. As is, I am afraid to drive it due to this braking issue especially in rain.

NHTSA ID
11734001
Incident
Nov 1, 2025
BrakesSteering
Filed Apr 17, 2026

ABS- TRACTION CONTROL- BRAKE- POWERSTEERING ALARM APPEARS STATING TO DRIVE WITH CAUTION- HAVE TAKEN THE VECHICLE IN FOR SERVICE AND THEY STATE THEY CAN NOT REPAIR THE ALARM- I ASKED IF THIS WOULD NOT BE CONSIDERED A RECALL ISSUE DUE TO SAFTEY ISSUE. AS THE CAR STATES IT IS NOT SAFE TO BE DRIVEN- AS I SEE THIS A AN IMMINATE SAFTEY HAZARD AS THE POWER STEERING DOES NOT WORK AND ABS BRAKE DOES NOT WORK AND TRACTION CONTROL DOES NOT WORK.

NHTSA ID
11731772
Incident
Mar 30, 2026
Exterior lighting
Filed Mar 31, 2026

Low beam headlights extremely dim. Feels like driving with parking lights only. Very difficult to see. While checking different positions of the headlight switch discovered that in the parking light position ALL lights go off.

NHTSA ID
11728181
Incident
Mar 23, 2026
ElectricalExterior lighting
Filed Mar 25, 2026

The contact owns a 2014 Cadillac SRX. The contact stated that while the vehicle was parked, the headlight wiring harness for the low beam headlights produced a burning odor. The contact believed that the burning odor was coming from loose terminal connections, which caused the terminals to overheat and melt. The headlights were inoperable. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.

NHTSA ID
11726934
Incident
Mar 11, 2026
Mileage
73,000 mi
Exterior lightingVisibility
Filed Mar 8, 2026

Low beam lights are extremely dim pretty sure it’s caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous

NHTSA ID
11722771
Incident
Feb 23, 2026

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP6104

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIP4902U

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIT5214G

This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

13598

New Vehicle Monitoring Programs Section in IVH

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Cadillac Srx by model year
YearComplaintsRecallsInvestigationsIssue Index
2019100—
2018000—
2017000—
20161682052.4
20154424156.1
2014Viewing3892156.7
20133935156.7
20124163159.6
20114467155.0
20104746156.1
2009270037.2
2008470038.0
2007521145.4
2006683151.0
20051223259.5
20042167260.7

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.