Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 27 NHTSA owner-reported complaints for the 2009 Cadillac Srx, most frequently naming the airbags, powertrain (other) and driver assistance categories. 1,068 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Jun 2009 | 1 | 1 |
| Sep 2009 | 1 | 2 |
| Dec 2009 | 1 | 3 |
| Sep 2010 | 2 | 5 |
| Dec 2010 | 1 | 6 |
| Apr 2013 | 2 | 8 |
| May 2013 | 1 | 9 |
| Jul 2014 | 2 | 11 |
| Aug 2014 | 1 | 12 |
| Mar 2015 | 1 | 13 |
| Jun 2015 | 1 | 14 |
| Sep 2015 | 1 | 15 |
| Nov 2015 | 2 | 17 |
| Mar 2016 | 1 | 18 |
| May 2016 | 1 | 19 |
| Aug 2016 | 1 | 20 |
| May 2017 | 2 | 22 |
| Feb 2018 | 1 | 23 |
| Aug 2018 | 1 | 24 |
| Dec 2018 | 1 | 25 |
| Nov 2019 | 1 | 26 |
| Aug 2020 | 1 | 27 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
AT 70,000 MILES MY CHECK ENGINE LIGHT WENT ON. I IMMEDIATELY TOOK IT TO MY MECHANIC WHO SAID IT'S THE TIMING CHAIN. HE NOW HAS MY CAR COMPLETELY TORN APART SO HE CAN FIX THE OUTRAGEOUSLY EXPENSIVE ISSUE.
BOTH FRONT TURNING INDICATORS ARE BROKEN. THE RIGHT TURNING INDICATOR WAS FIXED BY MY HUSBAND AND QUIT WORKING 2 DAYS AFTER HE GOT IT WORKING. A FEW DAYS LATER THE LEFT TURNING INDICATOR STOPPED WORKING.
CAR SHUTTERS AND BUCKS AT SPEEDS AROUND 39-55 , NO CHECK ENGINE LIGHT AND I TRIED MULTIPLE TIMES TO CONTACT CADILLAC WITH NO HELP AT ALL ! THE DEALER I DEALT WITH CLOSED ABRUPTLY WITHOUT NOTICE !
MY TIMING CHAIN FAILED AT 70,000ML, THERE IS A SB-10043857-3386 BULLETIN NO:11340B :DATE:JULY 2012 THAT SHOULD COVER MY VEHICLE FOR FREE TIMING CHAIN REPLACEMENT. GM DOES NOT WANT TO HONOR THE REPAIR EVEN THOUGH THEY HAVE ISSUED THIS SB. PLEASE HELP. MY VEHICLE IS MANUFACTURED IN 2009 IN MEXICO (DATE ON DOOR TAG) AND IT SHOULD BE PART OF THIS RECALL. PLEASE HELP.
WHILE MOVING, ON A CITY STREET,SMOKE CAME FROM THE ENGINE COMPARTMENT AND THE BRAKES NO LONGER FUNCTIONED.
LOSS OF POWER STEERING WHILE DRIVING. HARD TURNING.
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING 55 MPH, A LOUD NOISE WAS HEARD FROM THE STEERING WHEEL. THE STEERING WHEEL BECAME STIFF AND REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT SHE WOULD NEED TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT IT WAS THE CONTACT'S RESPONSIBILITY TO PAY FOR THE REPAIR AND PROVIDED CASE NUMBER: 8-909379197. THE FAILURE MILEAGE WAS 30,000.
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE REDUCE ENGINE SPEED WARNING LIGHT ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ACCELERATOR PEDAL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,762.
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
New Vehicle Monitoring Programs Section in IVH
This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, B3935, C0750, C0755, C0760, C0765, and/or C0775.
This PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.
This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.
This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.
This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.