RoadVitals

2016 Cadillac Srx

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

NHTSA has issued a “do not drive” advisory affecting this model year.

Campaign 21V473000. Confirm whether your specific vehicle is covered using its VIN before acting on this.

Check your VIN on NHTSA.gov
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
168
Latest Jun 5, 2026
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest May 21, 2026
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
12
10 injuries, 3 deaths reported

Overview

Our database contains 168 NHTSA owner-reported complaints for the 2016 Cadillac Srx, most frequently naming the exterior lighting, suspension and electrical categories. 2 safety recalls have been issued covering this model year; and 1,153 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
26V329000

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

May 21, 2026
5,014 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
The risk: An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
The remedy: Dealers will replace the front-driver air bag module, free of charge. Interim letters notifying owners of the safety risk were mailed June 19, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N262555870. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 21, 2026.
General Motors, LLCManufacturer number N262555870View on NHTSA.gov
21V473000NHTSA advisory: do not drive

SUSPENSION:REAR

Jun 24, 2021
380,498 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
The risk: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
The remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors, LLCManufacturer number N212340980View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 168
Exterior lighting
Filed Jun 5, 2026

low beam head lights are very dim, to dim to see while driving. Apparently this is a problem that Cadillac and/or GM knows about but isn't doing anything to resolve. Heat from the bulbs basically melt the chrome off of the reflector plate so light does not shine out on the road. This could be a very big hazzard while driving, deer, children etc can not be seen with the lights as they are. To replace are ridiculosly expensive to the customer but doesnt seem like it would be for the dealer!! Complete neglect on the manufacturs end.

NHTSA ID
11742396
Incident
Jan 1, 2026
Body & structure
Filed May 14, 2026

Vehicle Body Exterior Paint Coating Peeling I am reporting widespread paint delamination/clear coat failure on my 2016 Cadillac SRX. The paint began peeling and flaking across multiple panels including the hood, roof, and additional body panels. The vehicle has been well maintained and has never been in an accident. A Cadillac dealership inspected the vehicle in February 2026, photographed the damage, and confirmed paint delamination affecting multiple panels. A case was opened with Cadillac/General Motors Customer Assistance and escalated to the Executive Office. Despite dealership confirmation and escalation to a District Manager, General Motors declined to provide meaningful repair assistance and only offered approximately $350 toward spot repair, which does not address the widespread failure. This appears to be a paint adhesion/clear coat defect affecting the vehicle’s exterior finish. I am filing this complaint to document the defect and add to any existing records regarding GM paint delamination issues. Vehicle: 2016 Cadillac SRX Issue first noticed: 2025 Dealership inspection: February 2026 GM Case Number: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11737967
Incident
May 14, 2026
Exterior lighting
Filed Apr 6, 2026

The contact owns a 2016 Cadillac SRX. The contact stated that while driving at night at various speeds, the low beam headlights were very dim, causing the contact to drive using the high beam headlights to properly see the roadway. The contact replaced the halogen headlight bulbs with LED bulbs; however, the low beam headlights were still dim while driving at night. The contact became aware that the reflective surface on the headlights was burned out. The contact stated that the halogen bulbs appeared to be degrading, and there were bubbles on the bulbs. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 124,000.

NHTSA ID
11729496
Incident
Mar 3, 2026
Mileage
124,000 mi
Exterior lighting
Filed Mar 11, 2026

The contact owns a 2016 Cadillac SRX. The contact stated that the headlights failed to properly illuminate the roadway while driving. The vehicle was taken to the dealer, and the contact was informed that the fog covering the headlights could not be removed and that the vehicle was not covered under recall. The dealer informed the contact that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 94,000.

NHTSA ID
11723489
Incident
Mar 11, 2021
Mileage
94,000 mi
Brakes
Filed Nov 21, 2025

BRAKE, ABS, Wrench, check engine lights all began intermittently coming on. Before we could bring it into the dealer, it went into "limp mode" while at a very dangerous time and would not move forward while in "Drive". Had to abandon the car in a roadside parking lot. Finally able to get it to the dealer and after their inspection we were told it was NOT repairable. The EBCM module (part of the brake system) was defective and NO parts existed. When we pressed the dealer, no other options or resolutions were offered. Even if a part could be found at eBay, re-manufacturers, or junk yards, they would not touch it. I have had not luck finding a part, re-manufacturer, or repair shop that could be of any help. Right now it is a worthless piece of junk. All correspondence with the dealer has been verbal to this point.

NHTSA ID
11700756
Incident
Nov 15, 2025
SteeringSuspension
Filed Nov 5, 2025

The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated while driving 55 MPH, the steering wheel began shaking violently and the vehicle fishtailed and failed to steer as intended. The vehicle was steered to the side of the road and restarted. The vehicle was then taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ID
11697567
Incident
Sep 1, 2025
Exterior lighting
Filed Oct 31, 2025

I purchased the car June 2025 ,The headlights go so dim that you can not see at night, I contacted Cadillac and they are only willing to give me $200. towards the $2000. repair it would cost even though the headlights used on the 2016 Cadillac SRX is the same ones that were recalled on the 2015. They said they have no more programs to help me fix this issues.

NHTSA ID
11696787
Incident
Jul 13, 2025
Exterior lighting
Filed Sep 25, 2025

My lights are very dim as if they aren’t on.

NHTSA ID
11689760
Incident
Aug 11, 2022

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT5099J

PI to help diagnose A/C concern

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIP6104

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

PIP4902U

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIT5214G

This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Cadillac Srx by model year
YearComplaintsRecallsInvestigationsIssue Index
2019100—
2018000—
2017000—
2016Viewing1682052.4
20154424156.1
20143892156.7
20133935156.7
20124163159.6
20114467155.0
20104746156.1
2009270037.2
2008470038.0
2007521145.4
2006683151.0
20051223259.5
20042167260.7

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.