2015 Cadillac Srx

On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.

The headlight went dim and put in new but that didn’t work for long now I can’t drive at night can’t see road. Only had less than 2 years

NHTSA ID

11748477

Incident

Jun 18, 2025

On June 16, 2026, while traveling southbound on Highway 67 in Cedar Hill, Texas, my 2015 Cadillac SRX suffered a sudden, catastrophic tracking failure and crashed into a highway wall (Cedar Hill PD CFS Report 7655). Component Failed & Availability: The rear suspension toe link assembly separated at highway speeds, a direct failure matching active GM safety recall NHTSA 21V473. The totaled, un-repaired vehicle is preserved at a Copart yard and is 100% available for inspection. Safety Risk: The sudden tracking loss at highway speeds caused an immediate, un-correctable collision with a concrete wall, creating a severe, life-threatening risk to myself and surrounding traffic. Service Confirmation: On June 2, 2026 (at 165,006 miles), an independent service center (Discount Tire) documented an over-torque of the rear right wheel to 140 ft-lbs, introducing severe mechanical stress directly adjacent to the defective recall joint right before the crash. Inspections & Warnings: Documented by responding police (CFS Report 7655). There were zero dashboard warning lamps, messages, or physical symptoms prior to the sudden structural failure.

NHTSA ID

11745271

Incident

Jun 16, 2026

the headlights are so dim that the car is not usable at night. I was told by the Cadillac dealership that this is a known problem with GM/Cadillac. The low beam gets so hot that it turns the reflectivity of the chrome to gray. The fix is to replace both right and left headlight assembly.

NHTSA ID

11743939

Incident

Jun 10, 2026

The contact owns a 2015 Cadillac SRX. The contact stated that while driving at 60 MPH, they struck a hog in a T-boned crash. The vehicle was towed to an autobody facility. After the crash, the airbag signal turned off. The driver noticed smoke emerging from the front of the vehicle, but no fire was present. A police report was filed. There was an air releasing sound detected, and the driver hesitated to exit the vehicle. The contact sustained injuries to her chest and had soreness, but medical attention was not provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000. The contact indicated that the vehicle may be a total loss.

NHTSA ID

11732746

Incident

Apr 20, 2026

Mileage

100,000 mi

The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night, the headlights were extremely dim and failed to provide sufficient illumination of the roadway. The failure significantly reduced visibility and created a safety hazard. The vehicle was driven to a dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 32,388.

NHTSA ID

11716161

Incident

Jun 2, 2015

Mileage

32,388 mi

The trunk which operates by key fob only is no longer remaining open as it should. Instead the trunk will immediately upon opening begin to lower as very quickly. Once the automatic lowering hits the half way point, it will quickly close shut. This a liftgate issue/failure that has great potential to cause extreme harm to someone placing or retrieving items from the trunk; harm that has the potential to be fatal. This is the 2nd major safety issue that I've reported to GM (Cadillac) and no accountability has been taken. I've been told that they are aware of this issue (and the other) as they have been reported by other owners; however, they will love to offer money off if I purchased a new vehicle with them. This is absurd.

NHTSA ID

11707076

Incident

Sep 21, 2021

My headlights have deteriorated to the point that the vehicle can’t be driven at night. GM/Cadillac acknowledged this as a problem with this particular model. I sent an email to the Cadillac CEO, Rory Harvey. I received a call from an executive assistant stating that this issue was addressed prior to my report. I stated I could not use the vehicle at night due to safety issues. Her response was to offer me a discount on a new purchase. My vehicle now has a significant safety issue. The Cadillac dealer quoted my a price of $2,600 to replace the headlights.

NHTSA ID

11702642

Incident

Nov 26, 2025

The contact owns a 2015 Cadillac SRX. The contact stated that the headlights were dull. The contact cleaned the lens, but there was no improvement, and the driver was unable to see the roadway properly while driving at night. The contact had to drive with the high beams activated. Additionally, the information center was frozen. The vehicle was taken to an independent mechanic who replaced the bulbs. The vehicle was repaired, but the failure recurred. The vehicle was taken to another independent mechanic, who informed the contact that the headlight assembly needed to be replaced. The contact called the local dealer, who informed the contact that the reflector material had burned off. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 85,000.

NHTSA ID

11698933

Incident

Jun 1, 2025

Mileage

85,000 mi

PI to help diagnose A/C concern

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.