RoadVitals

2023 Cadillac XT5

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
15
Latest Jun 27, 2026
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Jun 20, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 15 NHTSA owner-reported complaints for the 2023 Cadillac XT5, most frequently naming the powertrain (other), engine and driver assistance categories. 4 safety recalls have been issued covering this model year; and 554 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Powertrain (other)637.5%
  • Engine425.0%
  • Driver assistance318.8%
  • Brakes16.3%
  • Electrical16.3%
  • Steering16.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V459000

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Jun 20, 2024
6,942 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2023-2025 Cadillac XT5 and 2024-2025 Cadillac XT6 vehicles. The instrument panel may not illuminate when the hazard warning lights, high beams, or turn signals are activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Controls and Displays" and 108, "Lamps, Reflective Devices, and Assoc. Equipment."
The risk: Without the illuminated reminder, the driver could fail to turn off the lights when no longer needed. Hazard warning lights, high beams, or turn signals that remain activated unintentionally can confuse other drivers, increasing the risk of a crash.
The remedy: Dealers will update the instrument panel software, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact Cadillac's customer service at 1-800-458-8006. GM's number for this recall is N242447940.
General Motors, LLCManufacturer number N242447940View on NHTSA.gov
23V172000

POWER TRAIN:AUTOMATIC TRANSMISSION

Mar 16, 2023
8,744 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
The risk: A half-shaft disengaging from the transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
The remedy: Dealers will replace the sun gears, free of charge. Owner notification letters were mailed on July 27, 2023. The remedy is expected to become available August 31, 2023. Owners may contact Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GMC's number for this recall is N222389310.
General Motors, LLCManufacturer number N222389310View on NHTSA.gov
23V043000

POWER TRAIN:DRIVELINE:DRIVESHAFT

Feb 2, 2023
10 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies may be improperly connected to the transmission, causing them to separate.
The risk: Separation between the half-shaft and transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
The remedy: Dealers will replace the right-front half-shaft assemblies, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222393410.
General Motors, LLCManufacturer number N222393410View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 15
Powertrain (other)
Filed Jun 27, 2026

I am reporting an imminent, life-threatening safety defect regarding a Cadillac XT5, purchased 1/10/26 and repurchased by the dealership on 5/16/2026. While driving, this vehicle experiences an unpredictable and intermittent defect causing the transmission to unexpectedly shift into PARK while the vehicle is in motion.The vehicle was taken to the franchised Cadillac dealer it was purchased fr three times for repair assessments. The service appointents lasted between 1 week- 4 weeks. In total, the car was in my possssion 5 days since the first service appointment due to the ongoing, dangerous drivetrain defect. On the 2nd attempt, parts of the transmission were replaced and the dealer documented at least one occurrence of the gear shift failure, but the defect was not resolved. General Motors (GM) corporate inspectors subsequently inspected the vehicle. Ater that, the dealership repurchased the vehicle from me to take it off the road. About a week after the dealer repurchased the car, GM contacted me, wanting to repurchase the car. When i told them it was already repurchased by the dealership. GM's reponse was to offer me financial resitution for the payments I made only if I sign a General Release of Liability(GRL) for them. However, the dealer has since listed this vehicle for sale to the general public without any evidence of repairing the defect. It is currently being marketed to unsuspecting consumers. This vehicle poses an immediate crash and injury risk to anyone who drives it or shares the road with it. The CARFAX report does not reflect any of the drivetrain issues,nor does it reflect the buyback. GM's response regarding my concern about the dealership re-selling the car was that its out of their hands since the dealer owns the car. I will not sign the GM Release until the records accurately reflect the safety defect. I filed carfax dispute 6/22/26 in an attempt to protect others from this dangerous vehicle.

NHTSA ID
11746947
Incident
May 16, 2026
Brakes
Filed May 28, 2026

The contact owns a 2023 Cadillac XT5. The contact stated that the brake pedal would depress to the floorboard without warning. The contact had taken the vehicle to a dealer where a diagnostic was performed. The dealer received various diagnostic codes all related to the brake master cylinder. The contact was given a loaner vehicle and the dealer replaced both the brake master cylinder and the vehicle's battery. Despite the dealers repair, the contact refused to take possession of the vehicle due to the prior brake failure as she felt unsafe driving the vehicle. The manufacturer had yet to be notified of the failure. The vehicle was repaired. The failure mileage was 33,770.

NHTSA ID
11740588
Incident
Feb 2, 2026
Mileage
33,770 mi
Engine
Filed Apr 10, 2026

When driving the whole car shakes and the engine makes a loud sound. It doesn't matter if I am going 10 mph or 75 mph the same shaking happens. The engine smells like burnt rubber. Driving feels like jerking not a smooth ride. I have already had the engine oil leak repaired. My car has been in the shop 3x in 2 months for this same problem. The dealership did a transmission systems update which did not help. When driving downhills the RMPS shoot up and get stuck between 3,000-4,000. The dealership could not find any documentation that downhill assist is a feature on this car. The dealership was not able to replicate these issues. I own a 2023 Cadillac XT5 with 30,859 miles on it.

NHTSA ID
11730360
Incident
Apr 9, 2026
Powertrain (other)
Filed Nov 19, 2025

The car has a shudder/vibrate and what feels like jerking at certain speeds. I have a 2023 XT5 Premium Luxury 3.6 However, I have taken multiple times to Big O tires had tires replaced, brakes, Lower control arms, I still had a vibration issue. Took back to Big O due to Tire balance issue but came back tires and balance and alignment were fine. I was told that Big O, hooked the car up to a TPS machine and stated my torque convertor needs replaced. My car only has 51,500 miles. They stated that the shudder is between gears 3 & 4. I understand my car powertrain and drive train are under the 70,000 mile warranty. But I keep hearing this is major issue with the 2023 XT5. Making me think I have a lemon since the issue is already happening on such a new car.

NHTSA ID
11700441
Incident
Nov 10, 2025
Filed Apr 12, 2025

I purchased the 2023 Cadillac, with 19800 miles a week ago. The back up camera grid lines are so faint that most of the time they aren't visible. There is no contrast adjustment to make them visible. This condition is definitely a safety issue for me. As a [XXX] I depend on those grid lines to safely back into parking spots or my garage. My dealership tells me there is no resolution for this problem. Can you Help me? Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11654240
Incident
Apr 4, 2025
ElectricalEnginePowertrain (other)
Filed Nov 27, 2024

Driving vehicle when it lost all power and stopped. On a main road . No lights, no start. No emergency flashers ! Vehicle had to be towed to dealer ! Vehicle was stuck on main road in traffic. And could not be moved because since it had no power at all was stuck in park!

NHTSA ID
11627778
Incident
Nov 23, 2024
Engine
Filed Sep 18, 2024

Engine & Transmission. Do not know if my safety is at risk. Yes, the problem has been duplicated and confirmed by My Cadillac dealer. Vehicle vibrates when engine switches from 6 cylinders to 4 cylinders. The vehicle has been inspected by the dealer. ODI # 11610835

NHTSA ID
11615243
Incident
Sep 11, 2024
Powertrain (other)
Filed Aug 26, 2024

The contact owns a 2023 Cadillac XT5. The contact stated driving at various speeds, he noticed that the floorboard was vibrating. The contact stated that the failure had been recurring intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was test-driven and the transmission fluid was replaced; however, the failure recurred increasingly. The vehicle was taken back to the dealer, but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V172000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

NHTSA ID
11610835
Incident
Jul 26, 2024
Mileage
10,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT6110K

This Preliminary information communicates an issue with the SES MIL and DTC P062B and engineering is currently investigating.

PIT5099J

PI to help diagnose A/C concern

PIT5855K

This Preliminary information communicates that a vehicle may be encountered with the heated/ventilated seats inoperative. Upon further inspection it will be found that the F19DA fuse will be open. The technician is instructed to inspect the wiring harness that goes to the passenger seat back blower motor for chaffing on the seat frame. If chaffing is found the technician is instructed to repair the damaged circuits and reroute the harness.

PIT5966F

This Preliminary information communicates an issue with an OTA pending message still displayed after an OTA event and how to reset/clear the message.

PIT6519

This preliminary information is to inform technicians and customers that the voice command will be inoperative when trying to open applications. Engineering is investigating and this PI will be converted to a bulletin when a repair is available.

PIC6540J

This Preliminary information communicates to dealers a procedure to reset the radio.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Cadillac XT5 by model year
YearComplaintsRecallsInvestigationsIssue Index
2026100—
2025310—
2024103052.7
2023Viewing154048.3
2022930—
2021152152.9
2020225159.3
2019320047.8
2018660043.9
20171211046.2
2016000—
2015000—
2014000—
2013000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.