2021 Cadillac XT5

On July 22, 2022, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE22-006) to assess alleged failures of the rear-view camera (RVC) in Model Year (MY) 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles. The complaints report that the screen for the RVC is black, sometimes with a red triangle and a circle with a line through it. To date, ODI has received a total of 18 complaints and several EWR Field Reports with allegations of the RVC image failing to display when the vehicle is in reverse. The reports have been received over the past 28 months with most occurring with low vehicle mileage.During the investigation, ODI learned incorrect crimping specifications were utilized in the production of the coaxial cable connector. Improper crimping leads to loss of connection between the RVC and dashboard screen that results in failure of the RVC image to display. Failure or malfunction of the RVC image to display results in reduced visibility of the area behind the vehicle. This limited view may lead to an increased risk of incidents resulting in injury and/or property damage while the vehicle is in reverse.The improperly crimped connectors were only present on subject vehicles equipped with the optional RVC surround vision feature (UV2). Vehicles not equipped with the optional RVC surround vision feature were not affected by this failure. On September 28, 2022, General Motors (GM) filed a defect information report (NHTSA number 22V-709) recalling certain MY2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional RVC surround vision feature (UV2). GM will replace the coaxial cables with properly crimped connectors.In view of the recall action being taken by GM, ODI is closing this preliminary evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances. The ODI complaints cited above can be viewed at www.nhtsa.gov. The ODI identification numbers for the complaints cited above can be found below: 11343838, 11390254, 11406709, 11415261, 11415501, 11425365, 11429267, 11431846, 11446363, 11463278, 11463901, 11471702, 11475437, 11476809, 11477176, 11481806, 11484360, and 11484360.

While driving at approximately 49 mph in a 40 mph zone on dry pavement in daylight with AWD mode active, the Driver Information Center displayed the warning "Steering Assist is Reduced, Drive with Care." Steering effort increased noticeably; steering was not completely lost. No check engine light appeared with this event. No crash, fire, injuries, or police report resulted. This failure is reported by other 2021 XT5 owners as intermittent and can recur without warning, degrading the driver's ability to make an evasive maneuver, especially at low speeds where pedestrian and parking-lot conflicts occur. Suspected root cause per owner reports and GM service documentation: engine coolant thermostat failure triggers a false engine temperature signal, and the electric power steering system reduces assist as a thermal protection response. Companion symptoms reported: inoperative/incorrect temperature gauge, cooling fans running at high speed continuously, A/C performance loss, DTC P0128. Manufacturer documents: Cadillac Service Bulletin 20NA215 (corrects "Steering Assist is Reduced Drive with Care" on 2021 XT5); GM Service Bulletin 17-NA-284 (2017-2018 XT5/GMC Acadia, reduced steering assist message with DTC C0460 Sym 5A, steering angle sensor trim error); GM Special Coverage N252508350 for the engine coolant thermostat (15 years/150,635 miles, expiring March 1, 2036). The vehicle carries a rebuilt title, so GM's warranty block applies and the owner may be denied the special-coverage remedy that a safety recall would guarantee to all owners regardless of title status.

NHTSA ID

11774787

Incident

Oct 30, 2026

Sudden Engine Shutdown and Loss of Steering Assistance in Traffic — 2021 Cadillac XT5 While operating our 2021 Cadillac XT5 in traffic, the vehicle suddenly and unexpectedly stopped running. The engine shut down, the instrument panel went dark except for a warning stating "Low Battery," and steering locked up. The emergency flashers would not work but blue-tooth did. The AC was working fine until shutdown but has not worked since. The car is still in the Cadillac dealership with no reasons given for the shutdown. The vehicle would not restart and was left immobilized in the middle of traffic, creating a serious risk of a collision. The "Low Battery" warning appeared only after the engine had stopped. There was no indication of a low-battery warning before the shutdown. A check of the vehicle's VIN showed no outstanding safety recalls. We are concerned that an electrical, engine-control, or power-distribution malfunction caused the sudden shutdown and loss of steering assistance. The exact cause has not yet been established. We request that NHTSA review this incident as a potential vehicle safety defect because an unexpected shutdown and loss of steering assistance in moving traffic creates a substantial risk to occupants and other motorists.

NHTSA ID

11771715

Incident

Oct 7, 2026

Parasitic drain on the battery creating unpredictable electronic failures.

NHTSA ID

11769652

Incident

Feb 7, 2024

Parasitic drain on the battery causes unpredicted electrical malfunctions on the car. 4 batteries replaced in two years.

NHTSA ID

11769552

Incident

Feb 7, 2024

Took my car to have new brakes. Talked to mechanic about noise from muffler. I was told baffle was broke inside. He told me the airflow could eventually be block which will disable the vehicle. This could happen while driving. My vehicle has 56,000 miles. I see another person stating the same issue. This issue needs to be on recall. I have not repaired yet.

NHTSA ID

11768444

Incident

Jun 21, 2002

The Side Detection System warning light came on. I found that other vehicles in our blind spots were not be recognized by the system. The warning lights were not being activated on the side mirrors. The system was repaired at the dealership at a cost of $865.43. When speaking withe the service technician he said this is happening quite frequently. They found three wires that were corroded and two more that showed signs future issues.

NHTSA ID

11760426

Incident

Aug 13, 2026

I took my SUV to Heritage Cadillac in Lombard, IL for a revving sound while accelerating, specifically from 0-35mph and then acceleration on the highway at higher speeds. It sounded like I was revving the engine even when I wasn't accelerating and stay at a constant speed. There were not any service lights or notification of any issues in my vehicle. The car is at 59,000 miles, I paid $230 for a diagnostic run only to be told it was a "Faulty Muffler" and needed replacement for $1479.66 as it was not covered in my extended warranty. When I took it for a competing bid at a national-brand muffler shop, I was told parts were very hard to get for it as the car was "so new" and that he had another customer bring in for the same problem, but he couldn't find the muffler in his national data base. This lead me to research further why this would happen to a car only 5 year in. This led me down a rabbit hole researching this issue on other Cadillac forums. I'm seeing a recurring pattern among 2020-2021 XT5 owners with the 3.6L engine: a whiny noise when accelerating at low speeds, peaking around 3,000 RPM, traced to loose baffles inside the muffler or a restriction in the exhaust system. Several owners report first noticing it as early as 2,000 miles, with it getting louder over time - which lines up closely with what I experienced. More notably, multiple owners with this exact symptom got their full exhaust systems replaced under warranty, including vehicles with comparable or higher mileage than mine. I've also confirmed there are no open NHTSA recalls on my vehicle, so I know this isn't a recall issue. But given how consistently this specific failure shows up across other XT5s of the same model year and engine, it looks less like isolated wear and more like a known defect pattern.

NHTSA ID

11748010

Incident

Jun 23, 2026

The contact owns a 2021 Cadillac XT5. The contact stated that while an oil change was being completed, an oil leak was discovered. No warning light was illuminated. The dealer diagnosed the vehicle and determined that the head gasket needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed and determined that the head gasket needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with an internal leak in the engine. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

NHTSA ID

11743461

Incident

Jun 11, 2026

Mileage

30,000 mi

This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3

This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

This Preliminary information communicates to dealer to perform a MEC reset for wireless projection issues

PI to help diagnose A/C concern

This Preliminary information communicates that a vehicle may be encountered with the heated/ventilated seats inoperative. Upon further inspection it will be found that the F19DA fuse will be open. The technician is instructed to inspect the wiring harness that goes to the passenger seat back blower motor for chaffing on the seat frame. If chaffing is found the technician is instructed to repair the damaged circuits and reroute the harness.