RoadVitals

2019 Chevrolet 5500HD

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

NHTSA has issued a “park outside” advisory affecting this model year.

Campaign 23V266000. Confirm whether your specific vehicle is covered using its VIN before acting on this.

Check your VIN on NHTSA.gov
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
6
Latest May 2, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Apr 13, 2023
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1

Overview

Our database contains 6 NHTSA owner-reported complaints for the 2019 Chevrolet 5500HD, most frequently naming the brakes, fuel system and electrical categories. 3 safety recalls have been issued covering this model year; and 345 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes337.5%
  • Fuel system225.0%
  • Electrical112.5%
  • Engine112.5%
  • Powertrain (other)112.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
23V266000NHTSA advisory: park outside

SERVICE BRAKES, HYDRAULIC

Apr 13, 2023
40,428 units potentially affected
The defect: General Motors. LLC (GM) is recalling certain 2019-2023 Chevrolet 4500HD, 5500HD, and 6500HD Medium-Duty trucks. The brake pressure sensor assembly may leak brake fluid into the brake pressure switch and cause an electrical short-circuit.
The risk: An electrical short in the brake pressure switch can overheat the circuit and increase the risk of a fire while driving or parked.
The remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the master cylinder pressure sensor and inspect the wire harness, replacing it, if necessary, free of charge. Owner notification letters were mailed July 11, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N222375270.
General Motors, LLCManufacturer number N222375270View on NHTSA.gov
21V194000

SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE

Mar 19, 2021
258 units potentially affected
The defect: Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2015-2017 Isuzu NPR, Reach, 2016-2020 Isuzu NPR XD, NPR HD, NQR, 2016-2021 Isuzu NRR, 2017-2020 Chevrolet 4500XD, 4500HD, 5500HD, and 2020 Chevrolet 5500XD vehicles. The U-bolt nuts for the rear axle may not have been properly tightened and may loosen, causing the axle to misalign.
The risk: The misalignment may cause the propeller shaft to separate, causing a loss of power to the rear wheels and a stall, increasing the risk of a crash.
The remedy: Isuzu will notify owners, and dealers will inspect and, if needed, replace and tighten the rear axle U-bolt nuts, free of charge. The recall began on April 23, 2021. Owners may contact Isuzu customer service at 1-866-441-9638. Isuzu's number for this recall is V2103.
Isuzu Technical Center of America, Inc.Manufacturer number V2103View on NHTSA.gov
19V835000

WHEELS:LUGS/NUTS/BOLTS/STUDS

Nov 20, 2019
1,926 units potentially affected
The defect: Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2017-2020 NPR-HD, 2019-2020 NPR-XD, NQR, NRR, Chevrolet 4500HD, Chevrolet 5500HD and Chevrolet 5500XD, and 2020 Chevrolet 4500XD vehicles. The lug nuts on the rear outer wheels may not have been properly tightened when installed onto the rear axles.
The risk: If the lug nuts were not properly tightened, they can loosen, causing the to wheel separate from the vehicle, increasing the risk of a crash.
The remedy: Isuzu will notify owners, and dealers will inspect the rear outer wheel lug nuts and tightening or replacing them as necessary, free of charge. The recall began December 20, 2019. Owners may contact Isuzu customer service at 1-866-441-9638 or Chevrolet customer service at 1-800-222-1020. Isuzu's number for this recall is V1906.
Isuzu Technical Center of America, Inc.Manufacturer number V1906View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed May 2, 2024
Fire reported

The contact owns a 2019 Chevrolet Silverado 6500 Commercial Vehicle. The contact stated that the recall repair of NHTSA Campaign Number: 23V266000 (Service Brakes, Hydraulic) was previously performed on the vehicle. The contact stated while the driver was driving 55-60 MPH uphill, he noticed smoke coming from underneath the driver's side of the hood. The contact stated that the driver depressed the brake pedal several times, but the brake pedal went down to the floorboard, and the vehicle failed to respond. The driver veered to the side of the road and allowed the vehicle to roll to a stop. The messages "Engine Power Reduced" and "Service Emission System" were displayed. The driver exited the vehicle and noticed that there was fire coming from underneath the driver's side of the hood, by the firewall. The driver attempted to extinguish the fire with a fire extinguisher but was unable to. The fire was extinguished by the fire department. A fire department report and a police report were not filed. The driver did not sustain any injuries. The contact stated that the vehicle burned to the ground from the front end to the cabin of the vehicle. Additionally, the contact stated that the fire had extended to the flatbed. The vehicle was towed to the company's location. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 180,000.

NHTSA ID
11586523
Incident
May 1, 2024
Mileage
180,000 mi
Fuel system
Filed Apr 10, 2024

Sudden catastrophic fuel system failure due to contamination fuel and fuel filter bypass, yes it is available to inspect. Truck shut off during operations and did not restart, the vehicle is at the dealership to replace High pressure fuel pump, lines, fuel rail and injectors. After the the truck died there was a message in the message center "water in fuel, service". The truck never sputtered, no loss of power or engine light. No codes were thrown either.

NHTSA ID
11582178
Incident
Apr 2, 2024
Engine
Filed Nov 12, 2020

WATER LINE CRACKING LEAKING ANTIFREEZE OVERHEATING ENGINE

NHTSA ID
11374344
Incident
Oct 1, 2020
Mileage
5,000 mi
Powertrain (other)
Filed Oct 27, 2020

WHEN DRIVING, IT FEELS LIKE IM RIDING ON RUMBLE STRIPS. TRANSMISSION FEELS LIKE ITS SLIPPING WHEN DRIVING AT LOWER SPEEDS AND WHEN ON THROTTLE, LIKE GOING UP HILL. DO NOT NOTICE A DIFFERENCE IN 4X4 MODE. TRUCK ALSO HAS HARD SHIFTING FROM 1-2 AND 2-3RD GEAR.

NHTSA ID
11366690
Incident
Jul 2, 2020
Mileage
11,239 mi
BrakesElectricalFuel system
Filed Aug 14, 2020

MY TRUCK WILL STOP RUNNING AT FREEWAY SPEEDS WITH NO ENGIN LIGHT HAVE HAD TO STOP IN TRAVEL LANE TO RESTART THE TRUCK THE BRAKES WILL SHAKE STEERING WHEEL OUT OF YOUR HANDS AND MUTIPUL EMISSION RELATED ENGIN LIGHTS DAILY THE TRUCK IS ONLY 3 WEEKS OLD THE ENGIN BRAKE SHIFTS FROM OVER DRIVE TO 3RD OR SECOND GEAR REDLINING THE MOTOR AND U HAVE TO APPLY WIDE OPEN THEOTTLE WHILE PULLING A TRAILER DOWN A STEEP GRADE VERY UNSAFE

NHTSA ID
11349153
Incident
Aug 12, 2020
Mileage
1,200 mi
Brakes
Filed Feb 11, 2020

BRAKE BOOSTER PUMP MOTOR RUNS ALL THE TIME EVEN AFTER IGNITION IS TURNED OFF. IF TRUCK WAS TO SHUT OFF THEN WOULD HAVE NO BRAKES TO STOP,

NHTSA ID
11308572
Incident
Sep 1, 2019

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT5099J

PI to help diagnose A/C concern

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIP6104

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

PIT6425D

This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC'ss

PIT6425C

This Preliminary information communicates to the field on how to diagnosis a GPS issue with the Telematic module with no DTC's

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet 5500HD by model year
YearComplaintsRecallsInvestigationsIssue Index
2023010—
2022030—
2021020—
2020040—
2019Viewing630—
2018010—
2017010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.