Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 65 NHTSA owner-reported complaints for the 2012 Chevrolet Captiva, most frequently naming the electrical, engine and driver assistance categories. 1,024 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Aug 2014 | 1 | 1 |
| Feb 2015 | 1 | 2 |
| May 2015 | 2 | 4 |
| Jul 2015 | 1 | 5 |
| Aug 2015 | 3 | 8 |
| Oct 2015 | 1 | 9 |
| Nov 2015 | 1 | 10 |
| Mar 2016 | 1 | 11 |
| May 2016 | 1 | 12 |
| Jun 2016 | 1 | 13 |
| Jul 2016 | 2 | 15 |
| Aug 2016 | 1 | 16 |
| Sep 2016 | 1 | 17 |
| Oct 2016 | 1 | 18 |
| Mar 2017 | 2 | 20 |
| Jun 2017 | 1 | 21 |
| Jul 2017 | 1 | 22 |
| Aug 2017 | 2 | 24 |
| Sep 2017 | 4 | 28 |
| Oct 2017 | 5 | 33 |
| Dec 2017 | 1 | 34 |
| Feb 2018 | 1 | 35 |
| Mar 2018 | 3 | 38 |
| Apr 2018 | 2 | 40 |
| May 2018 | 3 | 43 |
| Jun 2018 | 1 | 44 |
| Jul 2018 | 3 | 47 |
| Aug 2018 | 3 | 50 |
| Sep 2018 | 1 | 51 |
| Oct 2018 | 2 | 53 |
| Nov 2018 | 3 | 56 |
| Jan 2019 | 2 | 58 |
| Apr 2019 | 3 | 61 |
| Jun 2019 | 3 | 64 |
| Dec 2019 | 1 | 65 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
GOING DOWN ROAD AT 70MPH AND VEHICLE SLOWS DOWN TO 40MPH ON ITS OWN AND I ALMOST WAS REAR ENDED BY THE CAR BEHIND ME. THIS HAPPENED ON A MAJOR HIGHWAY.
THE VEHICLE IS LIGHTWEIGHT TO THE POINT WHERE HIGH WINDS PUSH THE CAR TO THE SIDE WHILE IT IS IN MOTION. YOU CAN FEEL THE WIND MOVING IT AND FEEL THE CAR MOVE A LOT WHEN OTHER VEHICLES ARE DRIVING AT HIGH SPEEDS NEXT TO IT.
TL* THE CONTACT OWNS A 2012 CHEVROLET CAPTIVA. THE CONTACT STATED THAT SHE WAS UNABLE TO EJECT THE KEY FROM THE IGNITION. THE CONTACT HAD TO RESTART THE VEHICLE AND MANUEVER THE STEERING WHEEL IN ORDER FOR THE KEY TO BE REMOVED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000. *JS
TL* THE CONTACT OWNS A 2012 CHEVROLET CAPTIVA. WHILE STARTING THE VEHICLE, THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH AND THE TURN SIGNAL LIGHTS FAILED TO MAKE A CLICKING NOISE WHEN ACTIVATED. ADDITIONALLY, THE VEHICLE FAILED TO START OCCASIONALLY AND THE SERVICE VEHICLE AND BRAKE WARNING INDICATORS WERE ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 84,000. THE VIN WAS UNKNOWN.
THE E-BRAKE COMES ON BY ITS SELF WHILE DRIVING DOWN ROAD. CHECKED AGAINEST VIN AND STATED NOT ON RECALL LIST BUT OTHERS HAVE BEEN RECALLED FOR SAME THING.
CHECK ENGINE LIGHT CONTINUES TO COME ON. HAD IT TESTED AND I NEEDED TO REPLACE THE CAMSHAFT AND THE CRANKSHAFT SENSORS. DID THAT DROVE IT FOR A WEEK OR TWO AND THE LIGHT CAME BACK ON TESTED IT AGAIN AND GOT THE SAME READING CONCERNING BANK 1 CAMSHAFT AND CRANKSHAFT SENSOR. WAS TOLD IT COULD BE THE TIMING CHAIN CAUSING THIS PROBLEM AND THAT THIS VEHICLE IS KNOWN FOR THE TIMING CHAIN ISSUE. WAS TOLD THAT THERE MAY BE MORE THAN ONE CAMSHAFT BUT THE READING STILL COMES UP THE SAME IN BANK 1. IS THIS NORMAL FOR THIS VEHICLE AND IS IT UNDER SOME KIND OF WARRANTY. HAVE ONLY 104200 MILES ON THIS VEHICLE.
TL* THE CONTACT OWNS A 2012 CHEVROLET CAPTIVA. WHILE DRIVING 20 MPH, THE VEHICLE MADE AN ABNORMAL SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THREE QUARTS OF OIL WERE ADDED. THE CONTACT STATED THAT THE ENGINE WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL AND IT NEEDED TO BE CHANGED BEFORE EVERY 1,000 MILES. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT CALLED HEALEY CHEVROLET BUICK (LOCATED AT 5216 NY-17M, NEW HAMPTON, NY 10958, (845) 360-9821) AND AN APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 65,000.
ONE DAY MY HEAT AND AIR MODULE JUST QUIT WORKING AND THE DASH BOARD READS -40 FOR THE OUTSIDE TEMP. SO NOW THERE IS NO HEAT NO DEFROST OR AIR.
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
This document provides the technician with a diagnostic tip if the vehicle stalls and set diagnostic trouble code P0191 and may also set P0172. The diagnostic tip has the technician inspect the high pressure fuel pump body markings to confirm it is an original manufacture part. If it is not an original manufacture part, they should install one and evaluate the vehicle.
This preliminary information communicates information about how to determine if a wheel and tires size change is available.
This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.