Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
138
Latest Aug 18, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
10
15 injuries, 0 deaths reported
Overview
Our database contains 138 NHTSA owner-reported complaints for the 2014 Chevrolet Captiva, most frequently naming the electrical, engine and powertrain (other) categories. 1,303 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
Monthly complaints peaked at 6 in Jan 2020. Most recent month: 1.View as table
Monthly owner complaints for the 2014 Chevrolet Captiva
Month
Complaints filed
Cumulative
Sep 2016
1
13
Nov 2016
1
14
Dec 2016
3
17
Jan 2017
2
19
Feb 2017
1
20
Apr 2017
1
21
Jul 2017
1
22
Aug 2017
3
25
Sep 2017
3
28
Oct 2017
1
29
Nov 2017
1
30
Dec 2017
1
31
Jan 2018
3
34
Feb 2018
1
35
Mar 2018
5
40
Apr 2018
3
43
May 2018
3
46
Jun 2018
3
49
Jul 2018
1
50
Aug 2018
3
53
Sep 2018
3
56
Oct 2018
5
61
Nov 2018
1
62
Jan 2019
3
65
Feb 2019
3
68
Mar 2019
1
69
Apr 2019
5
74
Jul 2019
3
77
Nov 2019
1
78
Dec 2019
2
80
Jan 2020
6
86
Feb 2020
3
89
Mar 2020
2
91
Apr 2020
2
93
May 2020
1
94
Jun 2020
1
95
Jul 2020
1
96
Aug 2020
2
98
Sep 2020
4
102
Oct 2020
3
105
Dec 2020
2
107
Jan 2021
2
109
Feb 2021
3
112
Mar 2021
1
113
Apr 2021
2
115
May 2021
1
116
Jun 2021
2
118
Jul 2021
1
119
Oct 2021
1
120
Nov 2021
2
122
Dec 2021
3
125
Jan 2022
1
126
Feb 2022
1
127
Mar 2022
3
130
Jun 2022
2
132
Jul 2022
2
134
Nov 2022
1
135
Apr 2023
1
136
May 2023
1
137
Aug 2023
1
138
What owners report
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
The contact owns a 2014 Chevrolet Captiva. The contact stated that while in the vehicle, she noticed smoke filling the interior of the vehicle. Upon visual inspection, she noticed the smoke originating from a fire on the passenger side visor. The contact stated that she was able to extinguish the fire herself after removing the visor from the vehicle. A police or fire report was not filed. No warning lights were illuminated. The vehicle was taken to the dealer, who failed to provide a diagnosis as to the cause of the failure. The vehicle was repaired as the visor was replaced, but the failure reoccurred. When the failure occurred, the second visor light was blinking as the driver's side visor light was inoperable. The contact stated that the vehicle temperature gauge also increased. The vehicle was taken back to the dealer, who diagnosed an additional failure with the exhaust manifold. After investigating the failure, the contact related it to NHTSA Campaign Number 15V879000 (Electrical System, Interior Lighting), but the vehicle was not included in the recall. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 134,742.
NHTSA ID
11539471
Incident
Jan 15, 2022
Mileage
134,000 mi
Electrical
Filed May 11, 2023
Key gets stuck in the ignition. Turns off to ACC, but won’t turn back to LOCK. Cannot remove key.
NHTSA ID
11521542
Incident
May 11, 2023
ElectricalInterior & seats
Filed Apr 13, 2023
The contact owns a 2014 Chevrolet Captiva. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power, stalled, and failed to restart. The check engine and service traction warning lights were illuminated. The contact also stated that on various occasions she was unable to remove the key from the ignition after turning off the vehicle and that the power seat was inoperable. The vehicle was towed to an independent mechanic on various occasions, where the failure could not be duplicated, and the contact was advised to take the vehicle to a local dealer for further diagnostic test and repair. The vehicle was taken and towed to the local dealer on various occasions, where the failures could not be duplicated, and the vehicle was not repaired. The contact stated that on various occasions, the vehicle stalled and then lost motive power. The vehicle failed to restart and was towed back to the dealer on several occasions, where it was diagnosed that the Central Body Control Modules (BCMs) remote key housing and the ignition lock cylinder needed to be replaced. The vehicle was repaired; however, the failure persisted, and the vehicle was towed back to the dealer, where the failures could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 72,123.
NHTSA ID
11516921
Incident
Jan 1, 2018
Mileage
72,123 mi
Body & structureElectricalPowertrain (other)
Filed Nov 17, 2022
Electrical system dies unexpectedly. Stabilitrac system alert lights up and car starts shifting like crazy. All warning lights flash and door locks and dome lights start flashing. This happens even when driving on the highway. Very dangerous and needs to be addressed immediately.
NHTSA ID
11494028
Incident
Oct 1, 2022
ElectricalExterior lightingVisibility
Filed Jul 9, 2022
Fire reported
2014 Chevrolet Captiva on Friday July 8th 2022, The sun visor catch on fire from the passenger seat. The reasons still are unknown. The issue could be ending in a disaster and I have to claim this problem as fast as I can
NHTSA ID
11473116
Incident
Jul 8, 2022
Filed Jul 6, 2022
Drive Belt Tensioner is broken, causing loud noise under the hood. The belt could be affected if not repaired and confirmed by Firestone Auto Care. Nothing else but Chevy GM will not fix the issue even though there is a specific service campaign bulletin in regards to the issue.
NHTSA ID
11472566
Incident
Jul 6, 2022
Airbags
Filed Jun 20, 2022
Crash reported1 injury reported
I was involved in a car accident that totaled my car and it was front damage my air bags did not come out. My car is with my insurance company. No messages or lamps etc had been on prior to the accident.
NHTSA ID
11470048
Incident
Jun 14, 2022
Filed Jun 7, 2022
The key is stuck and will not release from my ignition. I have tried numerous ways to get the key out and it just won't come out. I have had to disconnect my battery so that it doesn't drain my battery, but the issue is still there. I can't use my car to go to work due to the fact my key won't come out. This has really put me in a bind and is unacceptable. I don't have the money to have this fixed and I would like for the manufacturer to help me out. This is a real safety issue. I have had my car looked at by a mechanic and he is unsure of exactly how to fix this.
NHTSA ID
11467914
Incident
May 20, 2022
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
PIP6113
This document provides the technician with a diagnostic tip if the vehicle stalls and set diagnostic trouble code P0191 and may also set P0172. The diagnostic tip has the technician inspect the high pressure fuel pump body markings to confirm it is an original manufacture part. If it is not an original manufacture part, they should install one and evaluate the vehicle.
PIT3271Q
This preliminary information communicates information about how to determine if a wheel and tires size change is available.
PIP6104
This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
PIP4902V
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
PIP4902U
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
PIT5214G
This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.