2025 Chevrolet Equinox Problems

After taking a long drive, our phone suddenly stopped connecting via Apple car play, all of a sudden the screen went black while we were doing 80 miles an hour on the highway using GPS and then the phones wouldn’t connect again at all. Multiple attempted to restart the car and display did nothing. This has now become an intermittent error on the vehicle. I was told by a Chevy dealership there was nothing they could do & I just needed to wait for an update to come out. Fast forward two months and countless hours of research I attempted to call onstar to have our connection reset to onstar because I saw that helped out. I found out our vehicle had not been connected for over 6 months while I was paying for the service and the telematics unit was likely the issue. 3 visits to the dealership, 3 modules later & the problem is still persistent. GM will not cover my rental, will not give me a loaner vehicle and will not accommodate my schedule to have the 4th module attempted to be replaced. This is an extremely scary and frustrating concern. I fear for my safety when I’m on the road and my dashboard goes black for several minutes at highway speeds. the issue has been confirmed and is widespread in this model and should be recalled - GM should be forced into a lemon law for anyone who has had this many problems as most of us have.

My 2025 Chevrolet Equinox RS is experiencing critical active safety and electronic malfunctions. While reversing out of my driveway, the vehicle unexpectedly executed an aggressive "phantom braking" event, violently slamming on the brakes with no actual physical hazards or cross-traffic behind the vehicle. The Reverse Automatic Braking (RAB) and Rear Cross-Traffic Braking systems are hypersensitive and falsely triggering mechanical emergency stops, creating an immediate physical hazard and whiplash risk. Additionally, the Google Built-in infotainment system constantly suffers from communication freezes with Apple CarPlay and media apps like Pandora. Commands to select or play audio tracks freeze and fail to execute on the 11.3-inch screen, indicating a systemic software architecture defect affecting the vehicle's dashboard modules. The vehicle has previously been out of service for an extended duration (30+ days)due to a broken telematics module causing parasitic battery drain down to 3 volts, along with multiple dashboard error messages. The manufacturer has been unable to permanently resolve these electronic and active safety failures.

Car acclerated and steering pulled right, which pulled me off the road doing damage to steering gear and linkage, wheels, front suspension, exhaust system and slight body damage. Could be defect in car causing safety issue. With dealer, GM is involved but have been unable to determine why it happened. Insurance involved to cover damage. no warning lamps or failures appeared.

On 3 occasions, the last happening today (XXX) traveling north on XXX toward [XXX] at approximately 14:05, the vehicle has stopped abruptly and hard, and will then release. Today, it took it longer to release. When it occurred this time, it braked just as hard but longer, so I had to cross two lanes so the cars behind me would not hit me. The cars swerved around me and the car eventually let go and I was able to accelerate from that dangerous position on the side of the highway. The first time it happened, someone was pretty close behind me. The car stopped hard, real hard, but let go quickly enough to accelerate before a collision. The second time, there was no one in front or behind us, and we were safe. It hadn’t happened in a while, today. We’ve downloaded 2 or 3 software update, and I was hoping it fixed the issue. It did not. Today the car stumbled and the rpm’s jumped. I feel like the car momentarily braked while I was accelerating. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The transmission failed while driving on about 11/2/2025, with myself and a child in the car. It was since fixed at a dealer and is not available from me for inspection. I lost the ability to accelerate normally. I stopped at a stop light then when I accelerated to enter the intersection it did not accelerate as predicted and I got stuck entering the intersection. There was a burning smell. Another motorist helped push the car to the side and there was a large transmission fluid spot on the ground and leaking. The dealer confirmed a sudden transmission leak occurred, and transmission components were damaged by lack of lubrication and associated heat. There was no warning. My research revealed this is a known problem with this car and other GM models with this transmission and there is an internal service advisory about bolts that loosen and sudden transmission failure. I confronted GM Customer service on this and they reimbursed less than my cost for rental and gave an extended warranty on rebuilt transmission. I had asked for a new one.

My vehicle is a 2025 Chevrolet Equinox EV equipped with a stalk-mounted electronic shift selector. On multiple occasions, when shifting from Reverse(R) to Drive(D), the transmission has failed to actually engage Drive despite the shifter indicating the D position had been selected. In most instances this resulted in the vehicle to unexpectedly move backward, requiring me to re-select the gear. This defect caused a collision. I was attempting to Dirve out of a parking space and needed to move quickly. I shifted the stalk to Drive, and — consistent with normal driving behavior — did not look at the instrument panel to visually confirm the gear had engaged before accelerating, as drivers do not typically re-verify gear selection after shifting. The vehicle had not actually engaged Drive. When I applied the accelerator, the vehicle did not move as expected, and I struck a vehicle behind me. The collision caused damage to my vehicle's rear hatch requiring full hatch replacement, estimated at approximately $4,000. There was no visible damage to the other vehicle. This is not an isolated occurrence for my vehicle — the shifter has intermittently failed to register a gear change from R to D on other occasions, typically resulting in only a few inches of unintended travel in the wrong direction rather than a collision. I reported this issue verbally to my dealership's service department, and was told they have received other reports of similar shifting problems with this vehicle, though I have not yet had a formal repair order completed for this specific issue. I am filing this complaint because a shift selector that does not reliably engage a gear is a safety defect: drivers reasonably rely on the shifter position without independently verifying engagement via the instrument cluster before applying the accelerator, and this can result in unintended vehicle movement in the wrong direction, including collisions, which it did in my car

The dashboard glare on the windshield is very unsafe. I am often unable to see pedestrians on the side of the road and pedestrians crossing the road. This is an ongoing issue, not a single incident.

After taking a long drive, our phone suddenly stopped connecting via Apple car play, all of a sudden the screen went black while we were doing 80 miles an hour on the highway using GPS and then the phones wouldn’t connect again at all. Multiple attempted to restart the car and display did nothing. This has now become an intermittent error on the vehicle. I was told by a Chevy dealership there was nothing they could do & I just needed to wait for an update to come out. Fast forward two months and countless hours of research I attempted to call onstar to have our connection reset to onstar because I saw that helped out. I found out our vehicle had not been connected for over 6 months while I was paying for the service and the telematics unit was likely the issue. 3 visits to the dealership, 3 modules later & the problem is still persistent. GM will not cover my rental, will not give me a loaner vehicle and will not accommodate my schedule to have the 4th module attempted to be replaced. This is an extremely scary and frustrating concern. I fear for my safety when I’m on the road and my dashboard goes black for several minutes at highway speeds. the issue has been confirmed and is widespread in this model and should be recalled - GM should be forced into a lemon law for anyone who has had this many problems as most of us have.

The braking system failed to communicate with the vehicles computer system. This communication failure occurred while driving and set off all kinds of alarms and codes inside the vehicle while driving and then I had to use both feet to apply the breaks in order to get the car to stop in the emergency lane on the road as we were driving. No other warning signs or messages prior to this happening everything happened all at once. Had Onstar run diagnostics on the vehicle and 2 codes came back a U1610 Communication code of the vehicles network. The network provides a link between the systems inside the vehicle and when interrupted a code can be established. Service within 7 days. Also code U1639 same description. I had the vehicle towed to the dealer and they advised there was a module that required a further update from when I had my vehicle in on 9/2 for an oil change

On 3 occasions, the last happening today (XXX) traveling north on XXX toward [XXX] at approximately 14:05, the vehicle has stopped abruptly and hard, and will then release. Today, it took it longer to release. When it occurred this time, it braked just as hard but longer, so I had to cross two lanes so the cars behind me would not hit me. The cars swerved around me and the car eventually let go and I was able to accelerate from that dangerous position on the side of the highway. The first time it happened, someone was pretty close behind me. The car stopped hard, real hard, but let go quickly enough to accelerate before a collision. The second time, there was no one in front or behind us, and we were safe. It hadn’t happened in a while, today. We’ve downloaded 2 or 3 software update, and I was hoping it fixed the issue. It did not. Today the car stumbled and the rpm’s jumped. I feel like the car momentarily braked while I was accelerating. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving approximately 30-50 MPH, the vehicle shuddered violently. The failure had occurred on several occasions. The vehicle was taken to a dealer several times to be diagnosed; however, the dealer was unable to determine the cause of the failure. The manufacturer was notified of the failure via the phone. The failure mileage was approximately 12,000.

On 3 occasions, the last happening today (XXX) traveling north on XXX toward [XXX] at approximately 14:05, the vehicle has stopped abruptly and hard, and will then release. Today, it took it longer to release. When it occurred this time, it braked just as hard but longer, so I had to cross two lanes so the cars behind me would not hit me. The cars swerved around me and the car eventually let go and I was able to accelerate from that dangerous position on the side of the highway. The first time it happened, someone was pretty close behind me. The car stopped hard, real hard, but let go quickly enough to accelerate before a collision. The second time, there was no one in front or behind us, and we were safe. It hadn’t happened in a while, today. We’ve downloaded 2 or 3 software update, and I was hoping it fixed the issue. It did not. Today the car stumbled and the rpm’s jumped. I feel like the car momentarily braked while I was accelerating. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On the climate control panel, where you turn the knob to turn on the ac/heater and the knob whether you want cold or hot air blowing, has a very tiny and dim light. It's really hard to see it especially in the daylight, other vehicles I've had shows this very clear where you don't have to take your eyes off the road for more than a second. With trying to find where that light is, it isn't safe while driving. I feel this needs to be fixed. The dimmer switch does not work for this, b/c I've been told by the dealership the lighting on the control panels is adjusted automatically when it's bright outside and you can only adjust it when it's dark out.

The back lighting for the controls does not work the check engine light is on the dealer said there is no fix for either one of these items at this time

That makes OnStar's role even more damning — they understand the problem, can't fix it, and don't even know their own system well enough to walk you through the workaround. Here's the complete final draft: The navigation system on my 2025 Chevrolet Equinox EV will silently change my set destination without notification or driver consent. I will enter a destination, and the system will reroute me to a different location — a ChargeAmerica charging station — without alerting me that it has done so. I only discover this has happened after I am already committed to the new route, potentially in an unfamiliar or unsafe area. This behavior appears to be driven by a pre-configured commercial partnership between GM and ChargeAmerica, prioritizing that network regardless of its proximity to other available charging options or the driver's intended route. The system cannot be overridden or disabled by the owner. On one occasion this silent rerouting directed me approximately 40 miles in the opposite direction of my destination, bypassing closer charging options, leaving me critically low on charge and nearly requiring a tow. This has affected me on two separate occasions. I have had extensive discussions with OnStar regarding this issue. OnStar representatives confirmed that this behavior is occurring but stated they have no ability to fix it. They were also unable to direct me to the charging menu setting that enables routing to Tesla Superchargers — a workaround I had to locate myself. Additionally, some Tesla Supercharger locations are restricted to Tesla vehicles only, with no warning provided by the navigation system. I used my remaining range to reach one such station only to discover I could not charge there. The vehicle is available for inspection upon request. No warning lamps appeared. The system functioned as designed — the design itself is the safety hazard.

The vehicle lost acceleration/propulsion while traveling at highway speed on a major bridge with limited safe shoulder space. The vehicle suddenly stopped providing power needed to maintain speed in fast-moving traffic. Passengers included an infant, young child, and other family members. This created a serious safety risk because there was little room to safely pull over while traffic continued around the vehicle. The vehicle was towed to an authorized Chevrolet dealer and is available for inspection. The cause has not yet been confirmed. The vehicle has about 15,000 miles. Shortly after the lease began, the check engine light came on intermittently and then turned off the next time the vehicle was driven. There have also been prior concerns with unexpected automatic emergency braking behavior. This complaint is being filed because sudden loss of acceleration/propulsion at highway speed on a bridge creates a serious crash risk.

Car acclerated and steering pulled right, which pulled me off the road doing damage to steering gear and linkage, wheels, front suspension, exhaust system and slight body damage. Could be defect in car causing safety issue. With dealer, GM is involved but have been unable to determine why it happened. Insurance involved to cover damage. no warning lamps or failures appeared.

The lower plastic trim/bezel piece at the base of the steering wheel repeatedly detaches from the steering wheel while the vehicle is in use. It has come loose [and fallen off] on multiple occasions. The component is still in my possession and is available for inspection upon request. I believe the retaining fastener securing this trim piece was overtightened during manufacturing, which stripped or damaged the mounting boss/threads in the plastic so that the part can no longer be held securely. Reinstalling the piece does not resolve the issue; it works loose again during normal driving. This creates a safety risk. The trim is located on the steering wheel itself, directly adjacent to the driver airbag module. A piece that detaches during driving becomes a loose object in the driver's lap or footwell, which is a distraction and a potential interference with pedal operation. It also raises concern about the integrity of the surrounding steering wheel assembly and airbag cover in a deployment event, since the mounting point appears to be damaged. I have taken the vehicle to three separate franchised GM dealers. The condition was observed by dealer personnel; however, the repair was denied under the factory warranty by the manufacturer. To my knowledge no root-cause inspection or teardown of the mounting point has been performed, and the manufacturer has not inspected the vehicle directly. The vehicle has not been inspected by police or insurance representatives. There were no warning lamps, chimes, or dashboard messages preceding or accompanying the failure — this is a mechanical/fastener failure with no associated electronic indicator. The first detachment occurred at approximately 8,000 miles, while the vehicle was under the original factory bumper-to-bumper warranty.

The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle, and the vehicle shuddered abnormally. The failure had occurred on several occasions. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not determined. The dealer made the contact aware of an unknown recall and stated that the wheel bearings needed to be replaced; however, the VIN was not under recall. The vehicle was not repaired. The vehicle was taken to another dealer, Grinnell Motors (410 W St S, Grinnell, IA 50112); where it was diagnosed and determined that the front wheel bearings needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 8,700.

This vehicle makes a noise that sounds like your driving over rumble strips. The front end shakes and there is a hard vibration. I purchased this vehicle used on 5/5/26 and it’s been in the dealership twice already. The Onstar module is defective and now this noise and vibration. The shaking starts upon accelerating. The dealership, Central GMC/Buick of Jonesboro, AR. told me that GM knew about the problems and that their Engineers did know the fix yet. They say it’s not a safety issue but This is an unsafe vehicle and GM knows it’s unsafe. I’m afraid to drive it.

The rim has a crack in it and it won’t hold air

21" Equinox EV RS wheel cracked at the lip even though we do not recall hitting anything. No known potholes or other impacts. This caused air loss from the tire and had to refill the air at least once a day. When the tire shop removed the tire to inspect it further we found no damage to the tire, just the wheel was cracked. Called dealership and they claimed it would not be a warranty issue. We ended up putting different wheels on the car as we didn't want to have this issue again.

Both passenger side tires, front and back, have bulging on sidewall. Nothing was hit or damaged. Tires: 275/40 R21 107 H. These tires have 10,600 miles on them.

On July 18, 2026, I was driving to work around 0530 am when my rear driver's side tire blew out from the tread sidewall to the rim ruptured, having a catastrophic failure that almost resulted in a crash. The tire only had 18,500 miles without any prior damage or hitting something. Their is a current recall for these tires for the very thing that happened yet my tire batch was not listed as part of the recall. This event was costly and prevented me from working that day. Continental CrossContact 275/40/R21

I was driving and my sunroof exploded. This sent shards of glass lose in my car and glass flying onto the road as well. The sunroof was replaced and was inspected by the service department as well. No warning signs or message.

While driving under normal conditions, a body panel detached from my vehicle and flew off without any collision, impact, or external cause. This was not an accident. The vehicle was being operated properly, and the failure occurred spontaneously, creating a significant safety risk to myself and other motorists. Since purchasing this vehicle less than one year ago, it has been subject to multiple recalls, raising further concerns about overall build quality and safety. I am also aware of reports from other Chevrolet Equinox EV owners who have experienced similar component failures, suggesting a potential pattern of defects. When I attempted to address this issue through the dealership and insurance channels, my concerns were dismissed, and the incident was incorrectly characterized as an “accident,” despite the absence of any collision or driver error.