2025 Chevrolet Equinox

My 2025 Chevrolet Equinox RS is experiencing critical active safety and electronic malfunctions. While reversing out of my driveway, the vehicle unexpectedly executed an aggressive "phantom braking" event, violently slamming on the brakes with no actual physical hazards or cross-traffic behind the vehicle. The Reverse Automatic Braking (RAB) and Rear Cross-Traffic Braking systems are hypersensitive and falsely triggering mechanical emergency stops, creating an immediate physical hazard and whiplash risk. Additionally, the Google Built-in infotainment system constantly suffers from communication freezes with Apple CarPlay and media apps like Pandora. Commands to select or play audio tracks freeze and fail to execute on the 11.3-inch screen, indicating a systemic software architecture defect affecting the vehicle's dashboard modules. The vehicle has previously been out of service for an extended duration (30+ days)due to a broken telematics module causing parasitic battery drain down to 3 volts, along with multiple dashboard error messages. The manufacturer has been unable to permanently resolve these electronic and active safety failures.

NHTSA ID

11756326

Incident

Aug 8, 2026

The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle, and the vehicle shuddered abnormally. The failure had occurred on several occasions. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not determined. The dealer made the contact aware of an unknown recall and stated that the wheel bearings needed to be replaced; however, the VIN was not under recall. The vehicle was not repaired. The vehicle was taken to another dealer, Grinnell Motors (410 W St S, Grinnell, IA 50112); where it was diagnosed and determined that the front wheel bearings needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 8,700.

NHTSA ID

11756261

Incident

Jul 11, 2026

Mileage

8,700 mi

On July 18, 2026, I was driving to work around 0530 am when my rear driver's side tire blew out from the tread sidewall to the rim ruptured, having a catastrophic failure that almost resulted in a crash. The tire only had 18,500 miles without any prior damage or hitting something. Their is a current recall for these tires for the very thing that happened yet my tire batch was not listed as part of the recall. This event was costly and prevented me from working that day. Continental CrossContact 275/40/R21

NHTSA ID

11754254

Incident

Jul 18, 2026

2025 Chevy Equinox EV — Telematics Module Failure & Lemon Law Buyback. Brought vehicle in for a total telematics module failure (screen dark / communication dead). The safety comminication system did not work. The vehicle sat at the dealership for 40 days on backorder with no permanent fix or ETA. GM refused to guarantee or warrant the replacement module in writing, leaving me no choice but to force a full Lemon Law repurchase. Great driving vehicle when it works, but the software/module reliability and corporate customer service make it a high-risk purchase until GM fixes these supply chain issues.

NHTSA ID

11752431

Incident

Apr 22, 2026

On XXX while traveling near the posted speed limit and entering [XXX], my 2025 Chevrolet Equinox EV FWD suddenly lost propulsion and no longer responded normally to the accelerator. My friend was driving. The vehicle coasted to a stop but remained partially in the travel lane, creating a serious risk of being struck from behind. I immediately activated the hazard flashers and contacted OnStar SOS. There were no warning chimes, and neither of us noticed any warning message. I did not think to check the dashboard gear-selection indicator during the event, so I cannot say whether it continued to show Drive or had changed to Neutral. After the vehicle stopped, I instructed the driver to place it in Park so it would not roll. After waiting several minutes for assistance, I attempted to restart the vehicle. It started immediately and subsequently operated normally. When I first asked my friend to move it, I initially failed to remind her that the brake pedal had to be pressed before shifting out of Park. Once the brake was applied, the vehicle shifted normally. I then drove it completely onto the shoulder and continued to our hotel without further incident. OnStar later performed remote diagnostics and reported no faults. The MyChevrolet app showed all vehicle systems as normal. OnStar also reported that the vehicle software was fully up to date and that there were no open recalls. The vehicle has continued to operate normally, but the cause of the sudden loss of propulsion remains unknown. No collision or injury occurred, but the event presented a substantial safety hazard because the vehicle became disabled at road speed and stopped partially in an active traffic lane. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11751235

Incident

Jul 17, 2026

The lower plastic trim/bezel piece at the base of the steering wheel repeatedly detaches from the steering wheel while the vehicle is in use. It has come loose [and fallen off] on multiple occasions. The component is still in my possession and is available for inspection upon request. I believe the retaining fastener securing this trim piece was overtightened during manufacturing, which stripped or damaged the mounting boss/threads in the plastic so that the part can no longer be held securely. Reinstalling the piece does not resolve the issue; it works loose again during normal driving. This creates a safety risk. The trim is located on the steering wheel itself, directly adjacent to the driver airbag module. A piece that detaches during driving becomes a loose object in the driver's lap or footwell, which is a distraction and a potential interference with pedal operation. It also raises concern about the integrity of the surrounding steering wheel assembly and airbag cover in a deployment event, since the mounting point appears to be damaged. I have taken the vehicle to three separate franchised GM dealers. The condition was observed by dealer personnel; however, the repair was denied under the factory warranty by the manufacturer. To my knowledge no root-cause inspection or teardown of the mounting point has been performed, and the manufacturer has not inspected the vehicle directly. The vehicle has not been inspected by police or insurance representatives. There were no warning lamps, chimes, or dashboard messages preceding or accompanying the failure — this is a mechanical/fastener failure with no associated electronic indicator. The first detachment occurred at approximately 8,000 miles, while the vehicle was under the original factory bumper-to-bumper warranty.

NHTSA ID

11750129

Incident

Mar 1, 2026

The On Star component failed mid- drive, resulting in loss of navigation and emergency calling. This happened before, parts were replaced and it has happened again.

NHTSA ID

11749091

Incident

Jul 7, 2026

The 2025 Chevrolet Equinox EV suffers from a severe engineering design flaw in its front dashboard that creates a critical safety hazard. Under normal daylight driving conditions, the design of the dashboard surface produce an extreme, blinding glare across the inside of the windshield. This intense reflection completely obliterates the driver's forward line of sight. Because this visual obstruction occurs suddenly depending on the angle of the sun, it creates an immediate and dangerous crash hazard. It severely compromises the driver’s ability to see pedestrians, oncoming traffic, and road obstacles, making the vehicle unsafe to operate during sunny days. General Motors is aware of this widespread visibility defect but has failed to issue a legitimate safety recall to fix the underlying engineering flaw. Instead, the manufacturer is offering aftermarket fabric dashboard mats to affected owners as a remedy. This band-aid solution is entirely unacceptable. These fabric mats ruin the aesthetic appearance of a brand-new vehicle, present long-term durability and cleanliness issues, and fail to address the root engineering defect. A temporary, cosmetic cover-up is not a substitute for a true safety remedy. The National Highway Traffic Safety Administration needs to open a formal investigation into this visibility hazard. The manufacturer must be compelled to issue a proper safety recall that provides a permanent, engineered solution to eliminate this hazardous windshield glare.

NHTSA ID

11748986

Incident

Jul 8, 2026

PI to help diagnose A/C concern

• Fixes to help prevent loss of functionality for connectivity features such as OnStar, Wi-Fi, and Navigation

This Preliminary information communicates an issue with an OTA pending message still displayed after an OTA event and how to reset/clear the message.

• Improvements to active cabin ventilation • Additional protection for the health of your battery • Updates to help prevent excessive battery drain and overheating • Improvements to the software update system • Fixes to Forward Collision Alert and driver assistance features • Improvements to traction and stability control on uneven terrain • Improvements to braking performance on low-traction surfaces • Improvements to assisted braking

This preliminary information is to inform technicians that GM is placing the B174W Front View Camera Module (ACP2) on part restriction due to elevated replacement rates and ongoing engineering investigation. Technicians must not replace the front camera module unless they have: 1.Completed the diagnostic procedure in this PI, and 2.Contacted TAC and received authorization, including the SI document number and specific step that directs camera replacement.

This PI communicates a possible speedometer and/or odometer error due to an error in the parts catalog