2025 Hyundai Palisade

NHTSA is opening this Audit Query (AQ) to investigate NU Car Rentals (NU Car) for compliance with the requirements of the National Traffic and Motor Vehicle Safety Act.The Safety Act requires that a rental company shall not rent a vehicle subject to a safety recall unless the recall remedy has been performed. 49 U.S.C. § 30120(i). NHTSA is in receipt of information that indicates NU Car rented at least two vehicles to consumers without having performed required recall repairs. The Vehicle Owner Questionnaires (VOQ) related to this investigation can be found on nhtsa.gov by searching for ID number 11730449 and 11504655. Accordingly, we are opening this audit query to seek additional information concerning this issue.

I own a 2025 Hyundai Palisade Calligraphy. The front seat pivot link bolt (the bolt that secures the seat cushion to the seat track and serves as the pivot for the height-adjustment mechanism) has loosened. As a result, the driver’s seat shifts and rocks forward/backward and up/down while driving. This is a safety concern because it can alter seating position, reduce the effectiveness of the seat belt and airbag system, and increase the risk of the seat moving unexpectedly in a crash. I took the vehicle to a Hyundai dealership. Their repair consisted of applying threadlocker and re-torquing the bolt. They presented this as the permanent fix. I have fifteen years of professional experience in seat design and manufacturing. In my professional judgment, a threadlocker re-torque does not necessarily fix this problem, because the root cause of the loosening has not been identified or corrected. Simply re-securing the bolt without determining why it is backing out leaves the same failure mode in place. Other Palisade owners have reported the identical failure on XXX ([XXX]) and in the XXX Palisade Owners group. In those cases the bolt loosened, dealers applied threadlocker or re-torqued it, and the bolt loosened again. Some owners found non-Hyundai bolts installed, stripped threads that required full seat-rail replacement, or the bolt missing entirely under the seat. Dealers have quoted several thousand dollars for complete seat-mechanism replacement while stating there is no recall or technical service bulletin addressing the issue. I am requesting that NHTSA review this as a potential safety defect in the Palisade front-seat mounting / pivot-link system. A repair method that consists only of reapplying threadlocker does not appear to provide a lasting correction, and the pattern of repeated loosening after dealer service indicates the underlying cause remains unaddressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11774566

Incident

Oct 5, 2026

The contact owns a 2025 Hyundai Palisade. The contact stated that while driving 39 MPH, the RPM was elevated. Additionally, the contact pulled over to the shoulder safely; however, the failure recurred shortly afterwards. The vehicle was taken to a local dealer and remained for additional investigation. The contact stated that the vehicle was at the same dealer two other times. The manufacturer was made aware of the failure by telephone and a case was filed. The failure mileage was approximately 200.

NHTSA ID

11774405

Incident

Oct 27, 2026

Mileage

200 mi

My car was at a complete stop at a traffic light with the auto hold feature engaged. After about a minute, my car lunged forward and hit the car in front of me even though I was hit hitting the brake and trying to stop it.

NHTSA ID

11773919

Incident

Oct 26, 2026

The contact owns a 2025 Honda Palisade. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance system intermittently activated; however, there were no individual or objects in front of the vehicle. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was taken back to the dealer several times to be diagnosed; however, the dealer stated that the cause of the failure was not yet determined. The failure mileage was approximately 900.

NHTSA ID

11772528

Incident

Oct 20, 2026

Mileage

900 mi

We have been told by two different dealerships that parts are not available for this recall and they won't even schedule a time to get the recall done. Yet they are able to continue selling used cars from this model and year.

NHTSA ID

11772508

Incident

Sep 1, 2025

The contact owns a 2025 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

NHTSA ID

11772427

Incident

Oct 20, 2026

The underbody factory gravel shield structurally failed and sheared along its molded stress lines under normal driving conditions. The part is fully available for physical inspection. This failure occurred silently without any prior warning lamps, messages, or symptoms, and was discovered by a technician during a routine maintenance oil change at 11,645 miles on August 5, 2026. The structural failure was visually confirmed by Wyatt Johnson Hyundai, but they refused to honor the warranty, and a subsequent corporate review by the manufacturer resulted in a final denial on October 7, 2026. Due to this two-month administrative delay, the unsecured component has progressively degraded and is now sagging dangerously low and dragging directly on the asphalt. This puts my safety and the safety of trailing traffic at extreme risk, as it acts as an aerodynamic scoop with an imminent threat of completely detaching at highway speeds, creating a severe road debris hazard. Furthermore, it leaves the engine bay and steering components completely unprotected from road debris.

NHTSA ID

11771191

Incident

Aug 5, 2026

The contact owns a 2025 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (Seat Belts); however, the part required for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available.

NHTSA ID

11771075

Incident

Sep 12, 2025

This bulletin provides information related to the navigation and head unit software changes introduced in the 2026 2nd Navigation Map and Software Update. The changes may vary depending on vehicle type, model, and navigation system. Refer to the 2026 2nd Navigation Map and Software Update Key Improvements and Additional Improvements tables in this TSB for a list of specific changes. The software can be downloaded via Navigation Updater (NAU) and updated by USB.

Some Hyundai vehicles may be equipped with a parking distance warning (PDW) sensor(s) that may trigger various DTCs and display warning messages on the instrument cluster, resulting in the PDW sensor(s) failing to detect nearby objects or triggering multiple false alarms. This condition may be a result of external damage to the PDW sensor membrane or sensor cover from rock chips or road debris, a collision, or previous vehicle repairs or modifications.

Certain Palisade (LX2) and Santa Fe (NC) vehicles equipped with Lambda II 6-cylinder engines may exhibit higher-than-expected engine oil consumption. This bulletin outlines the combustion chamber cleaning procedure for vehicles diagnosed with this condition. All internal combustion engines consume some engine oil during normal operation, depending on driving conditions and mileage, and this procedure should only be performed when deemed necessary based on inspection and diagnosis of the vehicle as outlined in TSB 26-EM-015H, Engine Oil Consumption – Inspection & Repair Guidelines, or the latest revision.

Certain vehicles equipped with internal combustion engines may exhibit higher-than-expected engine oil consumption. This bulletin provides the inspection and repair procedures for vehicles exhibiting this condition. All internal combustion engines consume engine oil as part of normal engine operation. Oil consumption rates may vary based on mileage, operating conditions, driving habits, and maintenance history. Hyundai recommends following the prescribed maintenance schedule and periodically checking the engine oil level using the dipstick to maintain proper engine oil level.

Certain 2020 – 2025 model year Palisade vehicles may exhibit engine oil leakage at the engine oil filter housing assembly due to deterioration of the housing seal. At Hyundai, we are committed to providing vehicles of outstanding quality and value. In an effort to meet this commitment, the warranty coverage for the Engine Oil Filter Housing Seal under these conditions has been extended to 15 years/180,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners.

Some Palisade (LX2) vehicles may display a “Check forward safety systems” warning message on the cluster along with DTC C272246, due to the front view camera calibration range being exceeded. This bulletin provides instructions to replace the front view camera when this DTC is active.