2025 Hyundai Palisade

NHTSA is opening this Audit Query (AQ) to investigate NU Car Rentals (NU Car) for compliance with the requirements of the National Traffic and Motor Vehicle Safety Act.The Safety Act requires that a rental company shall not rent a vehicle subject to a safety recall unless the recall remedy has been performed. 49 U.S.C. § 30120(i). NHTSA is in receipt of information that indicates NU Car rented at least two vehicles to consumers without having performed required recall repairs. The Vehicle Owner Questionnaires (VOQ) related to this investigation can be found on nhtsa.gov by searching for ID number 11730449 and 11504655. Accordingly, we are opening this audit query to seek additional information concerning this issue.

While driving normally with the vehicle already in Drive, the vehicle suddenly lost propulsion and displayed a message instructing me to shift to Park or Neutral. I attempted to select both Park and Neutral, but the vehicle would not respond to the shift controls. I ultimately turned the vehicle off and restarted it, after which it operated normally. The vehicle was taken to an authorized Hyundai dealer. No stored fault codes were found, and the dealer has been unable to reproduce the event during road testing and GDS flight recording. The underlying cause remains unidentified. I am concerned that recurrence in moving traffic or while crossing an intersection could create a crash risk.

NHTSA ID

11765434

Incident

Sep 12, 2026

After slowing to make a right or left turn, pressing on the accelarrator causes no response for ten to fifteen seconds. This proble seems to be in numerous Palisades for 2023 to 2026. Numerous message boards have reports of this issue with the dealer not being able to repair the problem. I myself almost gor into an accident due to this issue.

NHTSA ID

11765104

Incident

Sep 11, 2026

On 9/15/26 I had activated my left turn signal and was entering the left hand turn lane. About halfway into the lane, the vehicle dashboard displayed “Emergency steering activated” and began forcing my steering wheel the opposite direction for no reason. There was no traffic and I was not crossing into somewhere I shouldn’t. This was extremely dangerous. I haven’t notified Hyundai. Weather was sunny and clear.

NHTSA ID

11764504

Incident

Sep 15, 2026

The contact owns a 2025 Hyundai Palisade. The contact stated that while driving on the highway at 60 MPH, the front windshield fractured in several places while attempting to swat a mosquito, resulting in eight crack lines across the glass. The contact stated that the windshield cracked more easily than expected. The failure mileage was approximately 23,000.

NHTSA ID

11764336

Incident

Sep 14, 2026

Mileage

23,000 mi

Since January 2026, the southern states Hyundai dealership in Raleigh, North Carolina has given me excuses or refused to provide service for the recalls on my car unless we use a paid for service through them. recently on XXX I brought my car in for one of two recalls. Two hours prior to my appointment I called the dealership to confirm everything was all set and the timeframe. Upon arriving for my appointment, I was told that the part for the seatbelt recall had come in and the dealership was unable to complete both recalls at the time of my appointment so I requested one to be completed and then I would come back for the other another day. The dealership refused they stated “I could leave my car and just go into work a little late the next day.” They stated “ we will not get paid if we complete only one and not the other” I was turned away from my appointment unless I would go into work late the next day and leave my car overnight without a rental. Southern states Hyundai in [XXX] has denied on multiple occasions since January 2026 any recalls to be completed and hassled us every time we come in for an oil change or a state inspection due to not completing the recalls, but they also don’t have the parts and will not communicate when parts are available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11763786

Incident

Sep 1, 2026

Following a dealer transfer assembly replacement under warranty on a 2025 Hyundai Palisade, technicians failed to perform a post-repair alignment and left the driveshaft unseated. The 2nd dealership we went to subsequently misdiagnosed the resulting suspension warping as 'tire overinflation' on June 5. As a direct result, my family unknowingly drove thousands of highway miles across state lines to MT and SD with an unseated drivetrain and a completely loose structural subframe bolt, presenting a severe risk of catastrophic suspension/steering failure at highway speeds. They misdiagnosed 3 times and claimed to do test drives each time, but each time we got in the vehicle, we heard the noises, they said they could not hear. Had a mechanic ride with to verify the noise, and only diagnosed the driveshaft unseated afterward, but not the subframe bolt, which the structural defect was finally confirmed on August 25, the 4th time at the 2nd dealer.

NHTSA ID

11761673

Incident

May 1, 2026

The contact owns a 2025 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 25V607000 (SEAT BELTS) and 26V034000 (AIR BAGS); however, the parts to do the recall repairs were not yet available. The local dealer was contacted; however, the vehicle was not repaired because parts for recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the first and second row seat belts failed to buckle as needed. The failure mileage was 18,931.

NHTSA ID

11761272

Incident

Apr 16, 2026

Mileage

18,931 mi

On XXX at approximately 5:20 PM, I was driving my 2025 Hyundai Palisade in [XXX] near [XXX] and [XXX] when the front sunroof glass suddenly shattered with a loud explosive sound. The outside temperature was approximately 102°F and conditions were sunny. I did not see or hear any object strike the sunroof before the glass failed. There was no collision or other event immediately preceding the failure. The interior sunshade was closed and contained much of the shattered glass. The front sunroof glass was extensively fractured while the surrounding roof and rear roof glass showed no apparent impact damage. I have photographs documenting the condition immediately after the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11761164

Incident

Aug 31, 2026

Certain 2020 – 2025 model year Palisade vehicles may exhibit engine oil leakage at the engine oil filter housing assembly due to deterioration of the housing seal. At Hyundai, we are committed to providing vehicles of outstanding quality and value. In an effort to meet this commitment, the warranty coverage for the Engine Oil Filter Housing Seal under these conditions has been extended to 15 years/180,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners.

Some Palisade (LX2) vehicles may display a “Check forward safety systems” warning message on the cluster along with DTC C272246, due to the front view camera calibration range being exceeded. This bulletin provides instructions to replace the front view camera when this DTC is active.

Some Palisade (LX2), Tucson (NX4), and Tucson Hybrid (NX4 HEV) vehicles may experience battery drain due to continuous operation of the cooling fan after vehicle ignition has been turned off, potentially resulting in a no-start condition. The continuous cooling fan operation is caused by a stuck relay in the engine room PCB block. This bulletin provides instructions to replace the engine room PCB block to ensure the proper operation of the cooling fan.

Some Palisade (LX2) vehicles may exhibit engine oil leakage at the engine oil filter housing assembly due to deterioration of the housing seal. Hyundai is extending the warranty coverage for the engine oil filter housing seal to 15 years / 180,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners. Please note any vehicles within 15 years / 180,000 miles are covered by this TSB, even if the vehicle is still within the New Vehicle Limited Warranty (NVLW) of 5 years / 60,000 miles or Powertrain Warranty of 10 years / 100,000 miles (for the original owner).

Some Palisade (LX2) vehicles may exhibit engine oil leakage at the engine oil filter housing assembly due to deterioration of the housing seal. Hyundai is extending the warranty coverage for the engine oil filter housing seal to 15 years / 180,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners. Follow the procedure in Technical Service Bulletin (TSB) 26-EM-012H to replace the engine oil filter housing seal in order to address this condition. Please note that any vehicles within 15 years / 180,000 miles are covered by this TSB, even if the vehicle is still within the New Vehicle Limited Warranty (NVLW) of 5 years / 60,000 miles or Powertrain Warranty of 10 years / 100,000 miles (for the original owner).

Some Palisade (LX2) vehicles may exhibit engine oil leakage at the engine oil filter housing assembly due to deterioration of the housing seal. Hyundai is extending the warranty coverage for the engine oil filter housing seal to 15 years / 180,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners. Follow the procedure in this bulletin to replace the engine oil filter housing seal in order to address this condition.