2010 Chevrolet Equinox

On June 1, 2020, the Office of Defects Investigations (ODI) opened PE20-009 to investigate instances of a momentary increase in steering effort after the vehicle is driven in a straight line for a period of time due to an issue with the steering gear in model year (MY) 2010 through 2012 Chevrolet Equinox and GMC Terrain SUVs.If the electric power steering system fails to operate as intended, the driver will experience momentary increased effort when attempting to turn the steering wheel from the straight-ahead position. For this condition to occur, the driver would need to have traveled in a straight line at a sustained high speed, without turning the steering wheel, for approximately 30 minutes or longer. The steering gear contains a servo unit that includes a worm gear with a worm and a worm wheel. General Motors (GM) stated that the primary root cause of the increased steering effort is the supplier's inconsistent application of grease in the interface between the worm and the worm wheel. The grease may have been applied in a location on the worm wheel that didn't interface with the worm, depriving the worm gear of proper lubrication.On November 1, 2014, GM issued Special Coverage 14232 to address the power steering stick-slip issue in MY 2010-2014 Chevrolet Equinox and GMC Terrain; MY 2011-2014 Chevrolet Cruze and Volt; MY 2012-2014 Buick Verano; and MY 2013-2014 Chevrolet Malibu vehicles. GM notified consumers via mail.The Special Coverage repair includes the replacement of the steering gear with an improved internal worm gear greasing process for MY 2010-2012 vehicles. For the MY 2013-2014 vehicles, the Special Coverage repair includes a reprogramming of the steering gear control module. The new software has an anti-stick feature which senses and reduces the friction between the worm and worm wheel by oscillating the worm gear. GM stated that the difference in remedy is due to the inability of the MY 2010-2012 steering gear control module to accept the new software.The remedy implemented in GM Special Coverage 14232 appears to be sufficient in addressing the safety-related concerns of this issue. Considering the low complaint and warranty rates of steering rack replacement as well as the field exposure time for the subject vehicles, the potential safety consequences of this issue are very low. To date, there have been no reported crashes, injuries, or fatalities related to this issue. ODI has not identified a safety defect or defect-related failure trend in the subject vehicles. In view of the Special Coverage, low rate of failure, and low potential hazard to drivers, this Preliminary Evaluation is closed. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers:11424633,11421725,11229647,11101375,10919921,10689932,10671557,10664687,10663350, 10593429,10592065,10585476,10585365,10576237,10575693,10532766,10490295,10434128, 10417845,10412535,10403168,10395532,10395171,10391948,10384211,10375515,10366297, 10360999,10360599,10345626,10319530,10305569,10304769,10299745

On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.

On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.

The contact owns a 2010 Chevrolet Equinox. The contact stated that the vehicle was previously taken to the local dealer for Technical Service Bulletin TSB #: 19-NA-065. While driving at 15 MPH, the vehicle lunged forward; the driver was able to pull over. While attempting to restart the vehicle, it suddenly caught fire. No warning lights were illuminated prior to the failure. AAA was called, and the vehicle was towed to her residence. The occupant called 911, and the fire department was able to extinguish the fire. There were no reported injuries. The local dealer was called, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was unknown.

NHTSA ID

11727517

Incident

Mar 22, 2026

The contact owns a 2010 Chevrolet Equinox. The contact stated that while stopped at a red light or stop sign, the vehicle experienced severely rough idling before it stalled. The contact believed that the high-pressure fuel pump (HPFP) was the cause of the failure. The dealer was notified of the failure; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 152,000.

NHTSA ID

11727348

Incident

Feb 1, 2026

Mileage

152,000 mi

Vehicle looses power and can very easily cause a bad wreck I've replaced multiple thing and it still does it I'm not sure what it is possibly the timing or something to do with camshaft

NHTSA ID

11725985

Incident

Mar 19, 2026

TCM shift issues

NHTSA ID

11691134

Incident

Oct 1, 2025

Windshield wipers mechanism popped on my Chevy equinox.

NHTSA ID

11670465

Incident

Jan 1, 2025

This 2010 Chevy Equinox has the 2.4 liter motor that is recalled in similar vehicles by Chevrolet due to the piston rings having “blow by”. We have had to carry a quart of oil because of the constant consumption of oil, which led to the catalytic converter getting clogged. Most recently while traveling to Denver cylinder 3 lost compression and put the vehicle into “limp mode” on [XXX] (XXX) with traffic traveling at 75MPH and our car doing 20 MPH trying to exit. I spoke to Chevy customer service several years ago and was told “Yes we know the issue however your VIN isn’t part of our recall, we’ve satisfied the NHTSB call for action”. In my research loss of compression due to “blow by” can be direct correlation to engine failure. Oil was checked as I always do before any road trip, no engine lights or warning signs were present, we were 210 miles from home when this happened, and had to rent a car to continue our trip to Denver and return home to retrieve a truck and trailer to pick up our broken down vehicle located in Silverthorne. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11664863

Incident

May 23, 2025

The contact owns a 2010 Chevrolet Equinox. The contact stated that while driving at 25 - 30 MPH, the vehicle experienced a loss of automotive power. No warning lights illuminated. However, after the failure, the low engine power warning message would display. The vehicle was able to restart however the failure would recur. The failure occurred on 4 separate occasions. The vehicle was taken to an independent mechanic where it was diagnosed that there was no oil, although the panel showed the vehicle had 40% oil, transmission, and a high-pressure fuel pump. The vehicle was repaired but the failures persisted. The manufacturer was notified of the failure and referred to the NHTSA Hotline. The failure mileage was 115,000.

NHTSA ID

11632196

Incident

Aug 5, 2024

Mileage

115,000 mi

The contact owns a 2010 Chevrolet Equinox. The contact stated that while his wife was driving approximately 50 MPH and depressing the accelerator pedal, the vehicle stalled. The contact stated that the vehicle coasted off to the side of the road. The contact had the vehicle towed to an independent dealer where the vehicle was purchased. The vehicle was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was repaired. Additionally, the contact stated that later while driving approximately 55 MPH and going left around a bend, there was an abnormal sound like metal snapping coming from the rear of the vehicle. The contact stated that the driver's side rear tire had stopped rolling. The contact stated that an unknown warning light was illuminated. The contact had the vehicle towed to the same dealer where it was purchased. The vehicle was diagnosed and determined that the rear subframe and suspension had collapsed due to extreme rust. The contact stated that the vehicle was repaired; however, another failure occurred. The contact stated that after refueling the vehicle failed to start. The contact had the vehicle towed back to the same independent dealer. The dealer was unable to repair the vehicle and informed the contact that the vehicle was to be auctioned off. The manufacturer was not informed of the failure. The failure mileage was approximately 158,000.

NHTSA ID

11631485

Incident

Sep 4, 2023

Mileage

158,000 mi

This document provides the technician with a diagnostic tip if the vehicle stalls and set diagnostic trouble code P0191 and may also set P0172. The diagnostic tip has the technician inspect the high pressure fuel pump body markings to confirm it is an original manufacture part. If it is not an original manufacture part, they should install one and evaluate the vehicle.

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.