RoadVitals

2021 Chevrolet Express Cutaway Van

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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Latest Apr 6, 2023
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2021 Chevrolet Express Cutaway Van. 1 safety recall has been issued covering this model year; 1 NHTSA investigation names it; and 275 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
23V247000

ELECTRICAL SYSTEM:WIRING

Apr 6, 2023
150,830 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2003-2023 Chevrolet Express Cutaway and GMC Savana Cutaway incomplete vehicles equipped with wiring for an optional rear heating, ventilation, and air-conditioning (HVAC) system. When the HVAC blower motor circuit is left unused with exposed connectors and wiring, the circuit can corrode and overheat.
The risk: An overheated electrical circuit increases the risk of a fire.
The remedy: Dealers will properly seal the rear HVAC blower motor circuits at the left side B-pillar, free of charge. Owner notification letters were mailed May 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GMC's number for this recall is N222386050.
General Motors, LLCManufacturer number N222386050View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE23016ClosedPreliminary Evaluation

6L90 Transmission Failure

Opened Sep 27, 2023
Closed Jan 10, 2025

The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) after receiving one Vehicle Owner Questionnaire (VOQ) complaint related to four school buses built on General Motors (GM) van chassis. The VOQ alleged transmission failure resulting in a loss of all forward gear. In ODI's pre-investigative discussions with GM, ODI learned that valve body separator plates had been machined out of tolerance during production periods between October 2016 to April 2017 and February 2021 to April 2021. This out of tolerance machining may create excessive wear to the valve body check balls, possibly resulting in an inability to engage drive or reverse. The potential loss of drivability only begins when shifting from a park or neutral transmission selection and does not occur during a functional drive cycle. The average failure mileage of vehicles which experienced this condition is within warranty and related claims or complaints did not include any accidents, injuries, or fatalities. After discussions with GM, Technical Service Bulletin (TSB) 23-NA-142 (NHTSA ID number 10243753) was released in September 2023. This technical service bulletin provides a procedure for technicians to replace the forward check ball and separator plate if found to be the cause of a customer's concern. During the course of the investigation, GM also released a Customer Satisfaction Program (CSP) N232428780 (NHTSA ID 10253316) in February 2024, to notify school bus and ambulance fleets of the concern and to proactively mitigate the risk in these essential-operation vehicles. Recently, ODI contacted multiple school bus fleets, verifying that there have not been any stranded buses mid-route from this condition. Additionally, ODI has not received any additional VOQ complaints since the opening of this investigation. Based on the available information, including GM's TSB and CSP, this PE is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI report cited in the Closing Resume ODI Report Identification Numbers document, go to NHTSA.gov.

POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:VALVES/VALVE BODY

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT5099J

PI to help diagnose A/C concern

PIT5966F

This Preliminary information communicates an issue with an OTA pending message still displayed after an OTA event and how to reset/clear the message.

PIC6423A

Pi created to provide GM dealers with information on gathering information for projection issue

PIC6551B

This Preliminary information communicates to dealer to perform a MEC reset for wireless projection issues

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Express Cutaway Van by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023110—
2022311—
2021Viewing011—
2020010—
2019020—
2018121—
2017021—
2016021—
2015020—
2014020—
2013120—
2012010—
2011010—
2010010—
2009010—
2008310—
2007110—
2006110—
2005010—
2004010—
2003010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.