Owner-reported complaints naming the other system, filed with NHTSA
Data refreshed
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above. Every record below is an owner-reported complaint about the 2002 Chevrolet Impala submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 30 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 30, in the owner's own words
Power windows fail at times Blinkers fail at times Front hub assembly damage Front calipers are damaged and affect steering These are available for inspection. There are huge safety risks with all of these compromised issues. Last inspection is unknown. No known warning lamps present.
I HAVE BEEN HAVING PROBLEMS WITH THE TRACTION CONTROL SYSTEM ON MY 2002 CHEVY IMPALA FOR THE LAST FIVE YEARS. ON DECEMBER 16TH I WAS INVOLVED IN A COLLISION WITH ANOTHER VEHICLE WHEN I COULD NOT STOP ST A RED LIGHT. TRACTION LIGHT KEPT COMING ON AND OFF ALL DAY. ABS PUMP WOULD RUN FOR NO REASON. AS I APPROACHED THE TRAFFIC LIGHT THE REACTION LIGHT CAME ON AGAIN AND MY BRAKES FAILED. CAUSING ME TO HO THROUGH THE RED LIGHT AND HIT CAR PASSING THROUGH INTERSECTION. *TR
WE BOUGHT THIS 2002 CHEVROLET IMPALA IN APRIL OF 2002. FORTUNATELY, WE PURCHASED THE EXTENDED WARRANTY. WE HAVE HAD CONTINUOUS PROBLEMS WITH THE TRACTION CONTROL SYSTEM. INITIALLY, THE WARRANTY COVERED THE MALFUNCTIONS: WHEEL SENSORS, MODULES, BRAKE PUMP, WIRING, ETC. WERE REPLACED. SHORTLY AFTER EACH REPAIR, THE SYSTEM FAILED AGAIN. WHEN THE WARRANTY EXPIRED WE CONTINUED TO EXPERIENCE SYSTEM MALFUNCTIONS, REPLACING PART AFTER PART. TO DATE, OVER $3.5K HAS BEEN SPENT TO ATTEMPT TO FIX THIS POORLY DESIGNED AND INSTALLED SYSTEM. IT HAS BEEN OUT OF SERVICE FOR MORE YEARS, THAN IT HAS FUNCTIONED. IT HAS BEEN OUT FOR THE LAST 3 YEARS, BECAUSE WE CAN NOT PUT GOOD MONEY AFTER BAD. I RECENTLY CONTACTED GM CORPORATE WITH MY COMPLAINT AND THEY TOLD ME TO TAKE IT IN FOR SYSTEM DIAGNOSIS. SAME RESULT: BRAKE PUMP AND MODULE OUT, WITH POSSIBLE WIRING PROBLEMS AND WHEEL SENSORS. ESTIMATE TO TRY TO FIX: $2.5K. NO GUARANTEE IT WILL WORK. THIS MALFUNCTION OCCURS WITH NO WARNING: SOMETIMES UPON STARTING THE VEHICLE, WHILE DRIVING OR TURNING. I INVESTIGATED THIS PROBLEM ONLINE AND FOUND MANY OTHERS HAVE EXPERIENCED SIMILAR PROBLEMS, NOT BEING ABLE TO GET THEM FIXED PROPERLY. IT OCCURS IN IMPALAS AND MONTE CARLOS OF SIMILAR YEARS, 2002-2008. HOW CAN GM JUSTIFY SPENDING $6K TO MAINTAIN A SINGLE SYSTEM WHICH WORKS DIRECTLY WITH THE ABS BRAKE SYSTEM? MY CONTACT AT GM IS [XXX] 855.880.1500 EXT. [XXX]. CHEVROLET NEEDS TO DO A RECALL ON THIS FAULTY, POORLY ENGINEERED SYSTEM. PLEASE INVESTIGATE. THANK YOU. (I HAVE ATTACHED JUST A FEW OF THE MANY INVOICES I HAVE COLLECTED OVER THE YEARS FOR YOUR INSPECTION.) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
I WAS DRIVING WITH MY SON AND THE CAR JUST CUT OFF IN THE MIDDLE OF THE STREET. THANK GOD WE DIDN'T GET HIT. THE CAR CUT BACK ON BUT THAT WAS SCARY. IT (THE CAR) ALSO HAS SOME TYPE OF SECURITY FEATURE THAT WON'T ALLOW THE CAR TO START AT TIMES. *TR
SHORTLY AFTER PURCHASING THIS VEHICLE, I PARKED AND WHEN I TRIED TO START IT WOULD NOT START. AFTER WAITING ABOUT 20 MINUTES IT DID START. I TOOK IT TO THE DEALER AND WAS TOLD IT WAS A SENSOR WHICH THEY REPLACED. DID NOT STOP THE PROBLEM, CONTINUES TO DO IT TODAY. NOW AT ABOUT 8500 MILES A MESSAGE COMES UP TO SERVICE TRACT SYSTEM. AM TOLD IT IS A SENSOR IN THE HUB AND THE ENTIRE HUB WILL HAVE TO BE REPLACED AT A COST OF ABOUT $750 PER HUB FOR THE FRONT AND SLIGHTLY MORE IF IT IS THE REAR HUB. AFTER READING ON THE INTERNET OF THIS SAME PROBLEM PEOPLE ARE HAVING, I REALIZE I AM NOT THE ONLY ONE HAVING THIS PROBLEM AND IT SEEMS ALL THESE FIXES DO NOT STOP THE PROBLEM. I PURCHASE THE CAR NEW AND LOVE THE RIDE AND PERFORMANCE I GET FROM THIS CAR BUT AM NOT ABLE AT THE TIME TO PAY FOR EXPENSES OF THIS MAGNITUDE. HAVE CONSIDERED TRADING BUT DO NOT WANT TO SADDLE SOMEONE ELSE WITH THIS PROBLEM. WOULD NOT MIND THE REPAIRS IF IT WAS GOING TO FIX THE PROBLEM, BUT SEEMS AS IF THIS IS A PROBLEM THAT CANNOT BE FIXED. HELP *TR
I WAS DRIVING STARAIGHT DOING 40 AND AND I SAW A VECHILE SPEND OUT OF CONTROL I TRIED TO DRIVE FASTER TO GET OUT OF THE WAY BUT DOING IN THE MIDDLE OF DRIVING THE KEY FALLS OUT OF THE IGNITION CAUSING THE THE OTHER CAR TO HIT MINES IN THE REAR RIGHT NO ONE WAS HURT BUT MY CAR WAS SCATCH AND A DENT I NOTICE IT FREQUENTLY THAT WHEN DRIVING THE KEY COMES OUT BY ITSELF ITS REALLY SCARY AND DANGEROUS. *TR
THE SERVICE TRACTION SYSTEM AND ABS LIGHT CAME ON INDICATING THE CAR HAD LOST THE ABS FUNCTION. ACCORDING TO THE DEALER THE HYDRAULIC BRAKE FUNCTION WAS SUPPOSED TO STILL WORK. HOWEVER, IF WHAT I EXPERIENCED RECENTLY USING THE HYDRAULIC FUNCTION IS SUPPOSED TO CONSOLE ME OR OFFER BRAKING SECURITY IT HASN'T LEADING ME TO HAVE MY BRAKES WORKED ON AT MIDAS. WHAT LED ME TO MIDAS WAS THE UNNERVING FEELING OF MY RIGHT FRONT BRAKE SHUDDERING AND GRABBING. THEY SAID THE FRONT BRAKES AND PADS WERE FINE BUT THEY DID DO THE REARS. I CALLED GM AND WAS TOLD THERE WAS NO RECALL ON THIS. I THEN WENT TO THE DEALER AND THEY STATED THEY HAD NO SERVICE BULLETIN ON THIS. SINCE THIS IS PART OF THE BRAKING SYSTEM I AM ASTONISHED THAT THIS PROBLEM HAS NOT BEEN RECALLED. I AM NOT THE ONLY CUSTOMER WITH THIS PROBLEM ACCORDING TO MY OWN INTERNET INVESTIGATING. ACCORDING TO CHEVY THIS PROBLEM COULD COST THOUSANDS. THE PROBLEM DOES NOT APPEAR MECHANICAL BUT ELECTRICAL INVOLVING THE ABS SENSORS AND/OR ECB MODULE. *TR
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRACTION CONTROL AND THE ABS LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE ABS HUB ASSEMBLY WAS REPLACED, BUT THE FAILURE WAS NOT CORRECTED. THE TRACTION CONTROL AND THE ABS WARNING LIGHTS CONTINUED TO ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS 90,000.
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRACTION CONTROL SYSTEM FAILED WITH THE ILLUMINATED OF THE TRACTION CONTROL WARNING LIGHT. THE FAILURE CAUSED AN ABNORMAL INCREASE IN STOPPING DISTANCE. THE DEALER INSPECTED THE VEHICLE AND ADVISED THAT THE TRACTION CONTROL NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 80,000.
GM VEHICLES EQUIPPED WITH THE PASSKEY SYSTEM MAY, AND THOUSANDS DO, EXPERIENCE A PASSLOCK SYSTEM LOCKOUT, WHERE THE SECURITY SYSTEM PREVENTS STARTING OF THE VEHICLE, EVEN WHEN USING THE MFR'S SUPPLIED KEY. THE PASSKEY SENSOR PROBLEM IS RECURRING EVEN AFTER SOME CONSUMERS HAD DEALERS REPLACE IT. THIS DEFECT IN THE PASSKEY II AND III AS WELL AS THE PASSLOCK SYSTEMS ON GM VEHICLES HAS PLAGUED MY VEHICLE SINCE 3 WEEKS AFTER PURCHASE. THE DEALER SAID I HAVE TO REPLACE THE PASSKEY SENSOR, IGNITION CONTROL MODULE, IGNITION SWITCH, BCM AND EVEN POSSIBLY THE ECM. I HAVE CHECKED WITH OTHER SHOPS AND CONSUMERS VIA ONLINE FORUMS AND PERSONAL INTERACTIONS, AND HAVE COME TO LEARN OF 1000'S IF NOT 10,000'S OF CONSUMERS HAVE THIS PROBLEM, AND THE DEALER RECOMMENDED REPAIRS/REPLACEMENTS ONLY COVER UP THE PROBLEM FOR ABOUT A YEAR. THIS PROBLEM PREVENTS THE OWNER FROM STARTING THE CAR, AS WELL AS CAUSE IT TO STALL REGARDLESS OF LOCATION OR DRIVING CONDITION. THIS CAN RESULT IN LOSS OF CONTROL AND POSSIBLY LEAVING A CONSUMER STRANDED IN UNSURVIVABLE SITUATIONS. THIS IS A PUBLIC SAFETY AND A HEALTH RISK. EVEN WHEN UNDER WARRANTY, THE DEALER REFUSED TO REPLACE THE 'RECOMMENDED' PARTS AS THEY WERE NOT COVERED UNDER POWERTRAIN WARRANTY, HOWEVER THEY CAUSE THE VEHICLE'S POWERTRAIN TO NOT FUNCTION OR CEASE FUNCTION WHEN RUNNING JUST FINE SECONDS PRIOR. GM HAS BEEN NOTIFIED OF THIS ISSUE BY MYSELF AND TO NO AVAIL, A RESOLUTION IS UNAVAILABLE. I HAD A FRIEND OF MINE REPLACE OVER 8 COMPONENTS OF THE IGNITION/SECURITY SYSTEM AT THE DEALER FOR A COST OVER $2500. THE VEHICLE WAS 4 MONTHS OLD. MY VEHICLE, AT 9 YEARS HAS HAD THIS PROBLEM FOR THE PAST 4. GM NEEDS TO RECALL ALL VEHICLES EQUIPPED WITH A PASSLOCK/PASSKEY 2-3 SYSTEM FOR REPLACEMENT WITH A MORE RELIABLE ONE. A GOOGLE SEARCH TURNS UP OVER 138,000 RESULTS FOR GM PASSKEY PROBLEMS. GM PASSLOCK PROBLEMS TURNS UP OVER 85,100 RESULTS. THAT IS 223,100 RESULTS. IF I DO VEHICLE SPECIFIC, THAT NUMBER TRIPLES. CHEVY PASSKEY PROBLEMS RETURNS 1,340,000. *TR
FOR THE PAST 2 WEEKS MY TRACTION ON LIGHT APPEARS AND WHEN TURNING RIGHT, THE RIGHT FRONT END HESITATES AND BOGS DOWN AND MAKES A WHIRRING NOISE. I THOUGHT IT MIGHT BE MY BRAKES. ONCE LAST WEEK AFTER THIS HAPPENED THE ABS LIGHT APPEARED. I IMMEDIATELY STOPPED AND TURNED THE CAR OFF. WHEN RESTARTING THE LIGHTS DISAPPEARED. THE ABS LIGHT HAS NOT SINCE APPEARED BUT THE TRACTION ON LIGHT AND EFFECTS CONTINUE. *TR
ON OCTOBER 11, 2010, WAS STOPPED FOR A LEFT TURN, IN MY 2002 CHEVROLET IMPALA. I WAS HIT FROM THE BACK BY A PICKUP TRUCK. UPON IMPACT, MY ONSTAR MIRROR CAME LOOSE FROM THE WINDSHIELD AND THE CABLE BECAME A WEAPON IN THE CAR WITH THE MIRROR STILL ATTACHED. A WITNESS SAID IT LOOKED LIKE A BASEBALL BAT FLYING AROUND ON THE INSIDE OF THE CAR. THE CABLE WAS HANGING AND APPROXIMATELY 2FT LONG WHEN THE WRECKER PULLED IT AWAY. I RECEIVED MULTIPLE INJURIES TO MY HEAD/NECK AND RIGHT EYE DUE TO THIS PARTICULAR INCIDENT. THERE WERE ALSO OTHER INJURIES THAT I FEEL PROBABLY DO NOT PERTAIN TO THIS. THE CAR WAS LATER TOTALED AND SO NOTHING WAS DONE TO CORRECT THE ISSUE. I WILL REMAIN LEARY TO HAVE OR INSTALL ONSTAR EQUIPMENT IN ANY OTHER VEHICLE FOR THIS REASON. *TR
BROUGHT CAR AND WINDSHIELD WIPERS WERE NOT TIMED CORRECTLY AND I NEEDED A PART CALLED PLAW - THE COMPANY SAID THEY WERE FIXED BUT, NOT 3 MONTHS LATER WHEN HEAVY RAIN CAME MY WINDSHIELD WIPERS ARE ON MY WINDSHIELD STRAIGHT UP AND DOWN RIGHT IN FRONT OF WHAT IS SUPPOSED TO BE MY VISIBLE AREA. IM 5'3 AND I HAVE A SEVEN YEAR OLD CHILD AND I WOULD HATE TO BE ON THE EXPRESSWAY WHEN IT STARTS RAINING AND NOT ABLE TO SEE BECAUSE NO ONE TOOK IT SERIOUSLY.. I DO NOT LOOK FORWARD TO RAINY DAYS ESPECIALLY WHEN I HAVE A NEWER CAR BUT I HAVE TO GET A RIDE OR ON THE BUS WITH MY CHILD......... HELP HELP HELP!!!!!!!!!!!!!!! *TR
WHEN WHEELS ARE TURNED TO THE RIGHT EITHER SLIGHTLY OR ALL THE WAY THE TRACTION CONTROL KICKS IN, LOSS OF POWER AND LOSS OF BRAKES WHEN ABS ALSO KICKS IN. BOUGHT THE 2002 CHEVY IMPALA LS JUST A WEEK AGO. THIS ISSUE STARTED AS VERY INTERMITTENT BUT I CAN RE-CREATE THE ISSUES NOW JUST ABOUT EVERY TIME I DRIVE THE CAR BY TURNING RIGHT FROM A STOP. AT THIS POINT NOTHING HAS BEEN DONE TO FIX THE ISSUE BECAUSE NO ONE KNOWS WHY IT IS HAPPENING. *TR
HAVE HAD "TRACTION CONTROL" PROBLEMS FOR 2 YEARS. WAS TOLD MANY THINGS COULD CAUSE THIS. NOW DRIVING WITH NO TRACTION CONTROL AND NO ABS, JUST REGULAR BRAKES. HAVE REPLACED HUBS AND BRAKES. HAVE TO FILE FOR WAIVER FOR INSPECTION. WILL TRY REPLACING ABS PUMP NEXT IF CAN EVER AFFORD SUCH A BIG REPAIR. DANGEROUS ISSUE. *TR
MY 2002 CHEVY IMPALA 3.8L V-6 HAS A PROBLEM WITH THE TRACTION CONTROL ENGAGING WHEN BRAKING IN TURNS TO THE LEFT. THIS CAUSES THE BRAKES TO SLIP AND GRIND. A HUMMING SOUND CAN BE HEARD WHEN THIS OCCURS. THE TRACTION CONTROL AND SOMETIMES THE "CHECK ABS " LIGHT BECOMES ILLUMINATED AT THE SAME TIME. THE CAR HAS BEEN TAKEN TO A LOCAL CHEVY DEALER FOR REPAIR. BOTH RIGHT AND LEFT FRONT WHEEL HUB ASSEMBLIES WERE REPLACED. I REQUESTED A CHECK OF WIRING HARNESSES TO SEE IF THERE WAS DETERIORATION. NONE WAS APPARENTLY FOUND BY THE SHOP. IM AFRAID TO DRIVE THIS CAR OR ALLOW OTHERS IN MY SON TO DRIVE IT INCASE THE BRAKES CANT ENGAGE PROPERLY. FROM READING ONLINE ACCOUNTS OF OTHER DRIVERS, I AM NOT THE ONLY ONE WITH THIS PROBLEM WITH A CHEVROLET OF THIS MODEL. AFTER HAVING THE RIGHT FRONT HUB ASSEMBLY REPLACED, I THOUGHT IT WAS FIXED. THEN AFTER HAVING THE LEFT FRONT REPLACED AS WELL TO THE TUNE OF AROUND $350.00 A PIECE, I THOUGH THE PROBLEM WAS FIXED. NOT SO. WHERE DOES THIS END. I URGE YOU TO LOOK INTO A RECALL OF THIS MODEL AND HAVE GM ULTIMATELY FIX THIS PROBLEM AND AVOID ALLOWING FOR A POSSIBLE ACCIDENT WITH INJURIES OR DEATH. THIS IS SOMETHING THAT GM KNOWS THERE IS A PROBLEM AND AGAIN SHOULD BE RECALLED. *TR
MY 2002 CHEVY IMPALA 3.8L V-6 HAS A PROBLEM WITH THE TRACTION CONTROL ENGAGING WHEN BRAKING IN TURNS TO THE LEFT. THIS CAUSES THE BRAKES TO SLIP AND GRIND. A HUMMING SOUND CAN BE HEARD WHEN THIS OCCURS. THE TRACTION CONTROL AND SOMETIMES THE "CHECK ABS " LIGHT BECOMES ILLUMINATED AT THE SAME TIME. THE CAR HAS BEEN TAKEN TO A LOCAL CHEVY DEALER FOR REPAIR. BOTH RIGHT AND LEFT FRONT WHEEL HUB ASSEMBLIES WERE REPLACED. I REQUESTED A CHECK OF WIRING HARNESSES TO SEE IF THERE WAS DETERIORATION. NONE WAS APPARENTLY FOUND BY THE SHOP. I'M AFRAID TO DRIVE THIS CAR OR ALLOW OTHERS IN MY FAMILY TO DRIVE IT INCASE THE BRAKES CAN'T ENGAGE PROPERLY. FROM READING ONLINE ACCOUNTS OF OTHER DRIVERS, I AM NOT THE ONLY ONE WITH THIS PROBLEM WITH A CHEVROLET OF THIS MODEL. AFTER HAVING THE RIGHT FRONT HUB ASSEMBLY REPLACED, I THOUGHT IT WAS FIXED. THEN AFTER HAVING THE LEFT FRONT REPLACED AS WELL TO THE TUNE OF AROUND $500.00 A PIECE, I THOUGH THE PROBLEM WAS FIXED. NOT SO. WHERE DOES THIS END. I URGE YOU TO LOOK INTO A RECALL OF THIS MODEL AND HAVE GM ULTIMATELY FIX THIS PROBLEM AND AVOID ALLOWING FOR A POSSIBLE ACCIDENT WITH INJURIES OR DEATH. *TR
WENT TO WORK AND WHEN I WENT TO LEAVE THE CAR WOULDN'T START- THOUGHT IT WAS THE BATTERY AND GOT A JUMP, WOULDN'T START. HAD THE CAR TOWED TO AUTO PLACE, AND THEY COULDN'T FIND ANYTHING WRONG, THEN AFTER THAT THE CAR HAS LEFT ME STRANDED AND UNABLE TO GET TO WORK ITS SHUT OFF WHILE DRIVING- THE SECURITY LIGHT WAS ON, AFTER THE MANY COMPLAINTS TO CHEVY- THEY WONT ASSIST WITH THE REPAIR OF THE PASS LOCK SECURITY SYSTEM FOR THE SIMPLE REASON ITS OUT OF WARRANTY. ITS NOT A MAINTENANCE ISSUE ITS A MECHANICAL ISSUE. ITS ALSO A SAFETY ISSUE. THE CAR JUST SHUTS OFF AS IF SOMEONE IS STEALING IT. HOW DANGEROUS- ON ROUTE 80 HIGHWAY OR ANY ROAD FOR THAT MATTER, YOUR CAR SHUTS OFF AND YOUR SMASHED FROM BEHIND WITH CARS PILED UP- SOMEONE WILL BE DEAD ANDMANY WILL BE SERIOUS HURT. OR BEING STRANDED ON A DARK COUNTRY ROAD WITH NO CELL RECEPTION. THIS IS A SAFETY ISSUE AND AFTER ALOT OF RESEARCH ON THIS PROBLEM- GM"S RESPONSE' SORRY WE CANT HELP YOU- TODAY TOYOTA RECALLED 412K CARS, BECAUSE OF STEERING ISSUE AND WAS A SAFETY ISSUE. NISSAN, TOYOTA, AND HONDA DIDN'T NEED BAILOUTS WHY BECAUSE THEY STAND BEHIND THEIR CARS UNLIKE GM- THIS IS A BIG ISSUE WITH HUNDREDS OF THOUSANDS OF PEOPLE COMPLAINING AND GM AS USUAL DOES NOTHING TO STAND BEHIND THEIR PRODUCTS. I WILL NEVER AGAIN PURCHASE A GM PRODUCT AS ITS A COMPLETE PIECE OF GARBAGE AND THE ONES WORKING FOR GM AREN'T ANY BETTER. LET GM SINK AND GO UNDER, THAT WAY AMERICANS WILL HAVE MORE RELIABLE TRANSPORTATION AND COMPANIES THAT ACTUALLY STAND BEHIND SAFETY ISSUES WITH THEIR CARS. IT AMAZES ME HOW GM CAN TAKE BAILOUTS- TO KEEPTHEM AFLOAT BUT WONT DO ANYTHING TO BACK THEIR VEHICLES, SOONER OR LATER THEY WILL SINK AND THEY WILL ALL BE SITTING THERE DUMBFOUNDED SCRATCHING THEIR HEADS WONDERING OH GEE WHAT HAPPENED, YOU DIDN'T STAND BEHIND YOUR CARS MORON THAT'S WHAT HAPPENED, AND PEOPLE WENT TO MORE RELIABLE COMPANIES. 13K FOR A 2002 IMPALA LS, GUESS ITS TIME TO TAKE IT TO THE JUNK YARD VERY UNSAFE AND NO PEACE OF MIND TO DRIVE THE GARBAGE. *TR
SINCE WE BOUGHT THIS CHEVY IMPALA AT GENE PANKEY MOTOR IN TACOMA WASHINGTON WE HAVE HAD NOTHING BUT ISSUES WITH THE TRACTION CONTROL SYSTEM LIGHTS COMING ON WHEN WE WOULD RETURN TO THE DEALER TO HAVE IT WORKED ON THEY WOULD CLEAR THE COMPUTER WHICH WOULD CLEARS THE PROBLEM FOR A FEW DAYS BUT IT ALWAYS COMES BACK. WE HAVE HAD OUR IMPALA IN ALOT OF TIMES AT LEAST 15X WE NEVER THOUGHT TO KEEP TRACK HOW MANY TIMES WE HAVE HAD TO HAVE THIS WORKED ON ITS BEEN TO 4 DIFFERENT SHOPS FOR THE SAME THING. WE LOVE THIS CAR IT IS A GREAT CAR LOTS OF ROOM AND HAS GIDDY UP AND WELL ITS HOT AND ITS PAID FOR. WE REALLY WANT OUR CAR FIXED WE ARE TIRED OF TAKING IT IN TO BE FIXED AND NOTHING GETS DONE. THEY HAVE REPLACED THE CATALYTIC CONVERTER AT THE CHEVY DEALER SAYING THAT WAS BAD AND REPLACED THE FRONT RIGHT WHEEL SENSOR TWICE AT AMCO TRANSMISSION SHOP IN FIRCREST ITS BEEN TO BITTERLINGS IN TACOMA AS WELL AS THE DEALER WE BOUGHT IT FROM GENE PANKEY. AND WE STILL HAVE THE SAME ISSUES. THE TRACTION CONTROL LIGHT KEEPS COMING ON AND THE ABS LIGHT NOW COMES ON, IT HAPPENS INTERMITTENTLY. I FEEL IT HAS SOMETHING TO DO WITH THE BRAKES OR THE TRANSMISSION! THE BRAKES GO SPONGY WHEN THE TRACTION CONTROL LIGHT COMES ON WE LOSE OUR BRAKES!!!! I AM STILL UNDER WARRANTY TIL 100,000 MILES AND IM ONLY AT 80,000 BUT I JUST DON'T HAVE TIME TO KEEP TAKING THIS THING TO THE DEALER. I WANT MY RIDE FIXED AND I WANT IT FIXED NOW. CANT WE START A CLASS ACTION LAWSUIT!!!!!
BOUGHT CHEV IMPALA 2002 BRAND NEW, NO MILES. 2005 BEGAN EXPERIENCING COOLING SYSTEM PROBLEMS-RUNNING HOT ETC. REPLACED RADIATOR, FLUSHED SYSTEM, REPLACED THERMOSTAT, ETC. ETC. SEVERAL TIMES, BODY CONTROL UNITS- LIGHTS AND LOCKS GOING CRAZY, HUB ASSEMBLY/TRACKING SYSTEM PROBLEMS- SOUNDS AND PULSATING WHEN TRY TO BRAKE OR TURN, HIGH BEAM LIGHT WON'T STAY ON TO THIS DATE. EXPERIENCING SMOKE FROM HOOD-MAY BE A LEAK WHICH SEEMS TO BE ACOMMON COMPLAINT BUT DEALER PUT DYE IN AND SAID THEY DON'T DETECT A LEAK. NO AIR-FREON REPLACED SEVERAL TIMES. *CN
I HAVE A SAFETY CONCERN INVOLVING UNRESOLVEABLE ISSUES WITH A 2002 IMPALA LS. DUE TO PASSLOCK, MY CAR WILL RANDOMLY NOT START, THINKING THAT I (THE OWNER) AM TRYING TO STEAL THE CAR. THIS IS A SAFETY ISSUE BEING THAT I AM A YOUNG, UNMARRIED WOMAN, WHO HAS TO DRIVE IN AND THROUGH ROUGH NEIGHBORHOODS TO GET TO WORK AND SCHOOL. THIS ISSUE COULD LEAVE ME AND OTHERS STRANDED AT LOCATION. AND WHO KNOWS WHAT COULD HAPPEN FROM THERE, VARYING FROM MURDER TO ASSAULT, ETC. AND IF YOU KNOW FLINT, SAGINAW, AND DETROIT MICHIGAN, THIS IS A HUGE ISSUE. THE CAR HAS BEEN EVALUATED BY THREE DIFFERENT MECHANICS, TWO DEALERSHIPS, AND THERE IS NO SOLUTION. ASIDE FROM THAT ISSUE, THE CAR'S TRACTION CONTROL TURNS ON AT RANDOM, THE ABS BRAKES TURN ON, ALMOST CAUSING ACCIDENTS. THIS IS ANOTHER ISSUE THAT CAN'T BE RESOLVED BY ANY OF THE MECHANICS I'VE TALKED TO. THIS IS COSTING TONS OF MONEY AND GM HAS NO SOLUTION. GM NEEDS TO ISSUE A RECALL AND HAVE THESE ISSUES FIXED. *TR
ANTILOCKS AND TRACTION ACTIVATION. SOMETIMES THE VEHICLE WILL NOT STOP OR GO BECAUSE OF ANTILOCKS AND TRACTION ACTIVATION. ALL THE TIME THE DEALERSHIP WANTED TO REPLACE PARTS AT MY COST. WE TOOK IT TO A SERVICE GARAGE. *TR
TRACTION FREQUENTLY ACTIVATES. "SERVICE TRACTION SYSTEM" AND "ABS" LIGHTS COME ON FREQUENTLY. LAST SPRING AND SUMMER, MY MECHANIC REPLACED A COUPLE OF PARTS BUT IT DID NOT RESOLVE THE PROBLEM. I CAN NOT TELL YOU EXACTLY WHAT THOSE PARTS WERE WITHOUT FINDING MY RECEIPTS FOR THE WORK. LAST SPRING AND SUMMER, THE TRACTION DID NOT ACTUALLY ACTIVATE BUT THE LIGHT DID COME ON. DIAGNOSTIC WAS DONE SEVERAL TIMES WITH NO RESULTS EXCEPT FOR A COUPLE OF TIMES. I HAD THE BODY MODULE REPLACE LAST FALL. I HAD NO PROBLEMS FOR ABOUT A MONTH BUT PROBLEMS STARTED PERIODICALLY AND ARE GRADUALLY INCREASING. I DO NOT UNDERSTAND WHY THERE HAS NOT BEEN A RECALL. WITH THE TIRES SPINNING LIKE THAT, IT COULD BE DANGEROUS. AFTER STOPPING AT A STOP LIGHT OR STOP SIGN OR MAKING A TURN, MY TRACTION SOMETIMES ACTIVATES. *TR
PASSLOCK SENSOR ISSUES. SOMETIMES IT JUST WON'T START AND THEN I WAIT THE 8-10 MINUTES FOR IT TO RESET AND THEN IT WILL START. BEEN TOLD BY THE CHEVY DEALER THAT IT WILL BE ABOUT 800.00 TO FIX IT. I AM ALSO HAVING PROBLEMS WITH THE SENSOR IN THE ABS WHEELS GOING OUT. *TR
2002 CHEVY IMPALA 3.8L PURCHASED USED IN DEC. 2004 W/ 65,000 MILES. WHERE TO BEGIN... FLOODING IN FLOORBOARDS DUE TO CLOG UNDERNEATH WINDSHIELD, THREE SETS OF ROTORS/BRAKES, CLUNKY NOISE IN STEERING SHAFT (REPLACED TWICE BY DEALERSHIP) STILL HAVING SAME PROBLEM, CATALYTIC CONVERTER REPLACED AFTER DEALERSHIP TRIED TO CHARGE ME NEARLY $1000 TO REPLACE; COVERED BY GM AS HARRY GREEN CHEVROLET WAS 'UNAWARE' OF REPLACEMENT POLICY?!? NEW STRUTS, NUMEROUS ALIGNMENTS/BALANCES B/C VEHICLE STILL SHAKES AND SHIMMYS AT 60-65 MPH; MUST DRIVE ABOUT 75-80 MPH JUST TO KEEP THIS TO A MINIMUM! BCM REPLACED TWICE BY DEALER, SECURITY ISSUES WON'T ALLOW CAR TO START FOR 15 MINS. EACH TIME, WHICH IS VERY INCONVENIENT. SOOO MANY PROBLEMS AND COMPLAINTS WITH THESE 'QUALITY' GM VEHICLES, AND YET THEY DO NOTHING TO RESOLVE THEM, EXCEPT HOLD OUT THEIR HANDS WANTING MORE $$$ FROM AMERICAN TAXPAYERS TO KEEP ON MAKING JUNK! AND NOW THE NEWEST OF A LONG LINE OF RECALLS/PROBLEMS IS THAT THERE IS A FIRE HAZARD FOR LEAKING OIL ON THE MANIFOLD! ALL OF THESE VEHICLES NEED TO BE RECALLED DUE TO THE NUMEROUS SAFETY CONCERNS AND CONSUMERS ARE SICK AND TIRED OF GENERAL MOTORS OBVIOUS DISREGARD FOR SAFETY AND RELIABILITY! *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .