Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2004 Chevrolet Impala submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 18 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
THE MUFFLER PIPE BROKE FROM UNDERNEATH THE CAR WHILE WE WERE DRIVING IT IN KESHENA, WI. AS WE WERE TRYING TO PULL THE VEHICLE OVER I COULD SEE SPARKS FROM IT UNDERNEATH THE CAR
DRIVING THE CAR HOME FROM WORK AT 40 MILES AN HOUR AND THE CRADLE HOLDING THE MOTOR FELL OUT.
DRIVING HOME FROM WORK AND THE CRADLE HOLDING THE MOTOR FELL.
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING 30-35 MPH, THE ENGINE SEPARATED FROM THE ENGINE COMPARTMENT'S SUBFRAME. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
ON 01/03/2017, ON A BUSY SNOW PACKED INTERSECTION, WHEN THE LIGHT TURNED GREEN, I WAS PUSHED OFF THE ROAD BY A LARGE PICKUP TRUCK, INTO A CURB, WHICH CURB IS TALLER THAN MY IMPALA'S FRAME TO GROUND CLEARANCE. MY LEFT FRONT TIRE AND RIM WERE RUINED. THE DRIVER OF THE PICKUP CONTINUED NORTH LEAVING THE SCENE OF THE ACCIDENT. PRIOR TO GM'S BANKRUPTCY, MY IMPALA SS, WHICH WAS MADE IN CANADA, IS A RUSTY, POORLY PAINTED, HASTILY THROWN TOGETHER PIECE OF JUNK. IT NEEDS MANY USED PARTS WITH WHICH TO MAKE NEEDED REPAIRS. REASONABLY PRICED, QUALITY USED PARTS ARE IMPOSSIBLE TO LOCATE. *TR
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED AFTER A RAIN STORM, THE CONTACT NOTICED WATER ON THE REAR PASSENGER SIDE OF THE VEHICLE. THE CONTACT STATED THAT EVEN WHEN THE WATER WAS CLEANED UP AND WITHOUT RAINY WEATHER, WATER REMAINED ON THE FLOOR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AFTER RAINY WEATHER CONDITIONS, WATER LEAKED FROM UNDERNEATH THE FRONT PASSENGER SIDE DASHBOARD. THERE WAS AN ACCUMULATION OF WATER ON THE FRONT PASSENGER SIDE FLOOR. THE FAILURE CAUSED AN ELECTRICAL SHORTAGE AND THE RADIO SPEAKER BECAME DAMAGED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WATER DEFLECTOR SHIELD WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
AS I PROCEEDED WEST DOWN RICHMOND AVE THE YOUNG LADY WAS PULLING OUT OF HER JOB PARKING LOT. SHE WAS TRYING TO HEAD EAST ON RICHMOND AVE., BUT SHE WAS TALKING ON HER CELL PHONE AND ALSO LOOKING WEST INSTEAD OF THE DIRECTION TRAFFIC WAS COMING FROM. AS SHE PROCEEDED TO CROSS 3 LANES OF TRAFFIC WITHOUT LOOKING IN THE RIGHT DIRECTION AND TALKING ON HER CELL PHONE, I START TO BLOW MY HORN AS WELL AS TRYING TO MERGE INTO THE FAR LEFT LANE TO DODGE HER FROM HITTING ME. THAT WAS A FAILED ATTEMPT SHE STILL ENDS UP SMASHING INTO MY PASSENGER SIDE PANEL ALONG WITH THE FRONT BUMPER AND TIRE. NO AIRBAGS EVER DEPLOYED. *TR
THE DAY I BOUGHT THE CAR USED, THE LIGHTS WENT OUT ON THE WAY HOME. AFTER COMPLAINING ON A CHEVY FORUM, I BOUGHT A USED MULTIFUNCTION SWITCH WHICH I LEARNED WAS A COMMON PROBLEM IN IMPALAS AND MONTI CARLOS. THIS YEAR IN SPRING (SORRY I DON'T REMEMBER THE EXACT DATE OR MILES) THAT PART MALFUNCTIONED WHEN ON BRIGHT. THE SALVAGE YARD WAS SOLD OUT IN USED SWITCHES BECAUSE IT WAS SUCH A COMMON DEFECT AND I COULDN'T AFFORD A NE,W ONE. WHILE DRIVING ON DIM I HIT TWO DEER WHICH CAUSED $100S OF DOLLARS IN DAMAGES. I COMPLAINED CHEVY SAID THEY KNEW IT WAS A PROBLEM AND THAT I WOULD HAVE TO PAY FOR THE PART MYSELF. I PAID OVER $300 TO REPLACE WITH MY LABOR. THEN MY LIGHTS WENT OUT ON DIM. CHEVY DID THE MATH, ITS CHEAPER TO TAKE THE CHANCE O SOMEONE DYING AND SUING THEN TO TAKE AWAY THIS MONEY SOURCE FOR DEALERS *TR
I ENTER AN INTERSECTION ON A GREEN LIGHT. THE OTHER PARTY TURNED IN FRONT OF ME EVEN THOUGH HE HAD A RED TURN LIGHT. I HIT HIM HEAD ON INTO THE PASSENGER SIDE OF HIS DOOR. I SLAMMED ON MY BRAKES BUT IMPACT WAS ALMOST IMMEDIATE. MY AIRBAG DID NOT GO OFF. I SUSTAINED PERMANENT NERVE DAMAGE IN BOTH MY HANDS AND ARMS. *TR
WE WHERE RAN INTO ON DRIVER SIDE NO AIRBAG CAME OUT WE HAVE HAD LOTS OF STEERING PROBLEMS. AS OF TODAY THERE IS STILL PROBLEMS WITH THE STEERING WHEEL ENGINE LIGHT STAYS ON AND WE JUST WONT DRIVE ON HIGHWAY AT ALL. *TR
TRACTION CONTROL SYSTEM ACTIVATES WHEN IT SHOULD NOT. BRAKE PEDAL HAS BUZZING NOISE AND PRESSURE WHILE BRAKING FROM AROUND 35 MPH. CAUSES THE VEHICLE TO JERK TO THE RIGHT. ALSO, WHEN THE TCS ACTIVATES WHEN IT SHOULD NOT, IT DOES NOT ALLOW FOR ACCELERATION AND HAS LEFT ME PULLING OUT OF A SIDE STREET TO ALMOST GETTING STRUCK BY CROSS TRAFFIC. BOTH ARE VERY DANGEROUS SITUATIONS! *TR
TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THE SPEEDOMETER FAILED WHICH MADE IT IMPOSSIBLE FOR HIM TO SEE THE SPEED HE WAS DRIVING. THE VEHICLE ALSO HAD WATER PENETRATE THE FRONT PASSENGER FLOOR. THE VEHICLE WILL BE TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 80,000.
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HOOD STRUT FRACTURED FROM THE VEHICLE. THE HOOD CAME DOWN ON THE CONTACTS HEAD AND CAUSED INJURY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS ADVISED THAT THE STRUT WOULD NEED REPLACING. THE CONTACT STATED THAT THE STRUT HAD BEEN REPLACED TWICE PRIOR TO THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 70,000.
ORIGINALLY RADIO FAILED TO WORK. WENT TO THE DEALER AND WAS TOLD THAT I WOULD NEED TO REPLACE THE RADIO. AFTER FURTHER INVESTIGATION, FOUND OUT THAT THERE IS A WIRING HARNESS THAT WAS CORRODED IN THE PASSENGER REAR SEATING AREA. THIS HARNESS ALSO CONTROLS THE WARNING BELLS FOR THE ENTIRE CAR. THERE IS DEFINITELY A WATER ENTRY ISSUE WITH THIS MODEL. NOW THE AIR BAG LIGHT IS COMING ON AND YOU CAN HEAR WATER 'SLOSHING" AROUND IN THE DASHBOARD AREA. WATER IS COMING IN TO THE PASSENGER FLOOR AREA. *TR
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2004 CHEVROLET IMPALA WITH FAILURE MILEAGE 28,000 HE NOTICED THAT WHENEVER TURNING THE STEERING WHEEL HE HEARD A KNOCKING NOISE. HE TOOK THE VEHICLE TO THE DEALER INITIALLY BECAUSE HE THOUGHT IT WAS A STEERING PROBLEM. HOWEVER, THE TECHNICIAN TOLD HIM THAT IT HAD TO DO WITH THE STRUCTURE FRAME AND MEMBERS OF THE WHEELS. THE CONTACT STATED THAT THE TECHNICIAN REPLACED A ROD ON THE TIRE, BUT IT DID NOT CORRECT THE FAILURE. THE TECHNICIAN TOLD HIM THAT THE VEHICLE WAS OUT OF WARRANTY, AND THAT HE WOULD BE RESPONSIBLE FOR THE COST OF ALL REPAIRS. THE CONTACT ALREADY PAID $150.00 IN REPAIR COSTS, AND THE FAILURE HAD NOT BEEN RESOLVED. THE CURRENT MILEAGE WAS 30,000 MILES. *AK
2004 CHEVROLET IMPALA EXPERIENCING PROBLEMS WITH THE WINDSHIELD AND DASHBOARD GLARE. *MR (SOLAR RAY WINDSHIELD) THIS PROBLEM COMPLETELY DISTORTED THE CONSUMERS VISION IN SOME INSTANCES. *SC *JB
BOUGHT A 2004 FROM RUSS DARROW GROUP IN MADISON WI. THIS CAR WAS A RENTAL CAR WE PAID 19K FOR IT AND IT HAS 30K MILES ON IT. IT SHAKES WHEN DRIVING OVER 50MPH AND THE BRAKES ARE UNRELIABLE. THE SALESMAN COOERICED US INTO THIS CAR, AND WE TRIED TO RECTIFY THE MATTER WITHIN 48 HOURS, BUT THEY WON'T COOPERATE. THERE ARE 2004 CARS WITH 0 MILES FOR LESS MONEY, THAT HAVE NOT BEEN IN ANY ACCIDENTS. THE FRONT END IS OUT OF ALLIGNMENT AND IT IS UNSAFE TO DRIVE. IT IS A 2004 CHEVY IMPALA. WE WANT A DIFFERENT, SAFE CAR, WE DO NOT WANT THIS FIXED. THE PAYMENTS ARE ALMOST 500 PER MONTH FOR SIX YEARS. THERE ARE THREE DIFFERENT MILEAGE AMOUNTS ON THE PAPERS AND ON THE CONTRACT THE ODOMETER SAYS 0 STRIKEN OUT. PLEASE HELP. THANK YOU. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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