Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2014 Chevrolet Impala submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The Automatic Occupant Sensing (AOS) system fails to suppress the front passenger air bag with no passenger in the seat. The airbag on light stays on. There is no code triggered in the system. This also causes the unbuckled passenger seatbelt warning to chime with no passenger in the seat.
The contact owns a 2014 Chevrolet Impala. The contact stated that while operating the vehicle, the side mirror blind spot detection system malfunctioned, and the warning light blinked constantly and blinked while no oncoming vehicle was present. The contact stated that the failure occurred on both the driver’s side and passenger’s side mirrors. The contact stated that while the failure occurred the electronic cluster also malfunctioned, and the doors and trunk lid would not always open, and the vehicle would not always start immediately. The vehicle was taken to the local dealer who replaced an unknown module kit. The contact stated that the vehicle had been repaired for the same failure on three previous occasions. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 40,000.
This car has exactly the same issues as reported in 15V465000 but Chevrolet refuses to acknowledge that this VIN should have been in their recall. The AOS systems in this Impala is improperly calibrated. My child in the front seat could be seriously injured. Chevrolet themselves verified this 2014 Impala has front vented-heated passenger seats. They still refuse to help in any way. This car does not turn the front passenger airbag on and off when it detects (or fails to detect) an adult occupant in that seat.
GM had sent a letter in March 2020 about a known defect with the passenger presence module that wires could become disconnected over time, leading to a service airbag message and the passenger airbag failing to deploy when commanded. GM stated that they would provide additional protection (read extended warranty) on this condition to be repaired at no cost within 8 years of the date the vehicle was placed in service or 80000 miles, whichever was first. My 2014 Impala just had this issue occur on July 4, 2021, and when requesting GM to perform this repair at no cost for me (vehicle mileage is 77000 miles), GM stated that this extended warranty ended January 2021. This date does not match the 8 years called out in the letter they sent, as the general public couldn't even buy this vehicle until April 1, 2013 at the very earliest. GM refuses to pay for the fix of a known defect within a critical safety system on one of their vehicles due to a poor design. Conveniently, this issue occurred on my Impala ~1-2 months after the supposed end of coverage date, even though there is nothing documenting why this date was chosen or any data that supports that this issue will only occur inside of the quoted extended warranty window in the letter. GM needs to issue a recall on this rather than an extended warranty that doesn't cover a known defect within their design/manufacturing.
THE GASKET ON A REAR LIGHT DETERIORATED CAUSING A LEAK IN THE TRUNK OF THE CAR. FIRST ADDRESSED IT WITH THE DEALERSHIP IN THE FALL OF 2019. THEY SAID THEY COULDN'T FIND ANYTHING. HAPPENED AGAIN AS COVID BEGAN. WHEN THE DEALERSHIP WAS ABLE, THEY TRIED TO REPAIR THE CAR AND TO REMOVE THE MOLD THAT HAD GROWN & DID AN IONIZING TREATMENT. THEY SAID IT DIDN'T WORK. ASKED US TO CONTACT CHEVY CUSTOMER SERVICE. WE'VE BEEN WAITING SINCE MAY 8 FOR RESOLUTION TO THE MOLD ISSUE. THE CAR IS NOW BEYOND REPAIR. WE'VE SENT NUMEROUS EMAILS AND CALLED REPEATEDLY. THEY'VE ASSURED US THAT THEY WOULD GET BACK TO US BY THIS PAST MONDAY, JULY 20 AND THEY HAVE NOT. DUE TO THE MOLD, THE CAR IS UNSAFE TO DRIVE. THEY HAVE YET TO SEND SOMEONE TO THE DEALERSHIP TO EVEN LOOK AT THE CAR. THE OWNER OF THIS CAR IS AN 88 YEAR OLD MAN WITH STAGE 4 CANCER AND IS FIGHTING KIDNEY FAILURE. HE NEEDS THIS CAR FOR APPOINTMENTS AND TREATMENTS. CHEVY IS AWARE OF THIS. WE NEED HELP, PLEASE.
WATER LEAK FORMING MOLD THROUGHOUT CAR. DEALER REFUSED TO CHECK VEHICLE. HEALTH HAZARD. VARIOUS COMPLAINTS OF THE SAME ISSUE ON MAKE OF CAR. STANDING WATER IN TRUNK.
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE HEADLIGHTS TURNED OFF AND ON. THE CONTACT MADE AN APPOINTMENT WITH MIKE SMITH BUICK GMC (6014 S TRANSIT RD, LOCKPORT, NY 14094, (716) 625-8235) FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE FAILURE FIRST OCCURRED LAST YEAR. THE DEALER DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE, AND THE WIRES WERE BURNT AND CORRODED. THE CONTACT STATED THAT THE ELECTRICAL WIRING HARNESS WAS REPLACED. THE MANUFACTURER WAS NOTIFIED BY A LETTER THAT WAS MAILED BY THE CONTACT, BUT NO RESPONSE WAS RECEIVED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.
I STARTED NOTICING A VERY BAD ODOR OF MOLD AND MILDEW COMING FROM THE A/C VENTS. I TOOK THE CAR INTO THE DEALER I PURCHASED IN EARLY 2014. THE DEALER SAID THEY LOOKED AT IT AND COULD NOT FIND ANYTHING WRONG. AFTER I TOOK IT IN AGAIN FOR A BAD ODOR, THEY SAID THERE WAS A RECALL ON THE REAR TAIL LIGHTS LETTING WATER IN THE TRUNK. A COUPLE MONTHS LATER I CHECKED THE TRUNK AND THE CARPET WAS ALL WET, WHEN I CHECKED THE SPARE TIRE COMPARTMENT IT WAS 2 INCHES OF WATER. I STARTED CHECKING EVERYWHERE AND FOUND THE CARPET IN THE FRONT DRIVER SEAT VERY WET. I TOOK THE CAR IN AGAIN THIS TIME I KNEW IT WAS GOING TO BE A BIG PROBLEM TO FIX, THE CAR WAS NOW SMELLING SO BAD WITH MILDEW AND MOLD EVEN THE SERVICE TECHNICIAN COULD HARDLY STAND TO SIT IN IT AT ALL. THEY HAVE TRIED TO CHANGE THE UNDERLAY, AND IT STILL SMELLS BAD. THE DEALER SAYS THEY HAD A GM SERVICE SPECIALIST COME TO THE DEALER TO LOOK AT IT. THEY HAVE NO SOLUTION TO FIX THE WATER LEAKING OR TO GET THE MOLD OUT OF THE CAR. IT HAS NOW BEEN 6 WEEKS AND I DO NOT HAVE MY CAR!! I ASKED THE DEALER TO PLEASE LET ME OUT OF MY LEASE SO I CAN GO GET A CAR THAT ACTUALLY I CAN USE. THE DEALER IS REFUSING TO OFFER ANY ASSISTANCE, AND EITHER IS GM WHEN I CALL CUSTOMER SUPPORT. I AM NOW HIRING AN ATTORNEY AND PLANNING ON TAKING THIS TO THE DEALER AND GM, AS THIS IS AN MAJOR HEALTH CONCERN AT THE VERY LEAST TO MY FAMILY. *TR
DURING A LONG TRIP I HAD MY HEATED SEATS ON HIGH. I HAD HURT MY BACK AND THE HEAT HELPED KEEP THE BACK MUSCLE LOOSE. I HAD REMOVED MY COAT, BUT STILL HAD A LONG SLEEVE SHIRT ON. NO BARE SKIN WAS TOUCHING THE SEAT. AFTER ABOUT 8 HOURS ON THE ROAD, I STARTED FEELING DISCOMFORT ON MY LOWER BACK LIKE A SUN BURN. I SHOWED MY WIFE AND SHE SAID I HAD 2 LARGE (SIZE OF HALF DOLLAR) BLISTERS ON MY LOWER BACK. I HAD NO IDEA THIS COLD HAPPEN FROM A HEATED SEAT. THERE IS N WARNING I COULD FIND THAT STATES THIS COULD HAPPEN . MY HEATED SEATS DO NOT TURN OFF, THEY STAY ON UNTIL YOU TURN THE CAR OFF. I HAVE PICTURES TAKEN 9 DAYS AFTER INCIDENT. THE AREAS STILL HAVE SKIN MISSING. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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