1999 Chevrolet Incomplete/Cutaway C3

TL*THE CONTACT OWNS A 1999 CHEVROLET CUTAWAY G3500. WHILE DRIVING 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE PEDAL EXTENDED TO THE FLOOR. THE FAILURE TO BRAKE PROPERLY CAUSED A MAJOR CRASH WITH TWO OTHER VEHICLES. THE CONTACT ATTEMPTED TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE AND ALSO HELD ON HORN TO WARN OTHER DRIVER'S. THE VEHICLE WAS TOWED AND THE MECHANIC STATED THAT THE CLAMP WHICH HOLDS THE PEDAL IN PLACE WAS MISSING. THE CLAMP CAN ONLY BE REMOVED BY A SPECIAL TOOL. THE CONTACT INSISTS THAT THE CAUSE OF FAILURE IS NOT BRAKE RELATED, BUT IT WAS INDEED THE BRAKE PEDAL. ALL OF THE VEHICLES INVOLVED IN THE CRASH WERE DESTROYED. THE DRIVER SUSTAINED INJURIES TO HIS BACK AND KNEE. POLICE REPORT CASE # 07-005729 WAS FILED. THE VEHICLE DOES NOT HAVE CRUISE CONTROL. THE CONTACT CAN PROVIDE PHOTOS. THE CURRENT AND FAILURE MILEAGES WERE 116,000. THE CONSUMER PROVIDED PHOTOS OF THE VEHICLE AND A POLICE REPORT OF THE ACCIDENT. UPDATED 06/06/07 *TR

NHTSA ID

10191093

Incident

May 3, 2007

Mileage

116,000 mi

This warranty administration bulletin provides information regarding the field action courtesy transportation policy.

THIS TECHNICAL BULLETIN PROVIDES A PROCEDURE TO REPROGRAM THE MEDIA DISC PLAYER WITH THE LATEST CALIBRATIONS TO CORRECT A CONDITION OF THE REAR ENTERTAINMENT SYSTEM NOT OPERATING AS INTENDED IN COLDER AMBIENT TEMPERATURE AREAS DUE TO CALIBRATION CONCERNS.

Vehicle Recalls

Refinishing Aluminum Wheels This bulletin updates General Motor's position on refinishing aluminum wheels. GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, using recommended procedures, is allowed. Evaluating Damage In evaluating damage, it is the GM Dealer's responsibility to inspect the wheel for corrosion, scrapes, gouges, etc. The Dealer must insure that such damage is not deeper than what can be sanded or polished off. The wheel must be inspected for cracks. If cracks are found, discard the wheel. Any wheels with bent rim flanges must not be repaired or refinished. Wheels that have been refinished by an outside company must be returned to the same vehicle. The Dealer must record the wheel ID stamp or the cast date on the wheel in order to assure this requirement. Refer to Refinisher's Responsibility — Outside Company later in this bulletin.

Refinishing Aluminum Wheels This bulletin updates General Motor's position on refinishing aluminum wheels. GM does not endorse any repairs that involve welding, bending, straightening o re-machining. Only cosmetic refinishing of the wheel's coatings, using recommended procedures, is allowed. Evaluating Damage In evaluating damage, it is the GM Dealer's responsibility to inspect the wheel for corrosion, scrapes, gouges, etc. The Dealer must insure that such damage is not deeper than what can be sanded or polished off. The wheel must be inspected for cracks. If cracks are found, discard the wheel. Any wheels with bent rim flanges must not be repaired or refinished. Wheels that have been refinished by an outside company must be returned to the same vehicle. The Dealer must record the wheel ID stamp or the cast date on the wheel in order to assure this requirement. Refer to Refinisher's Responsibility — Outside Company later in this bulletin.

Underbody Component Corrosion The following information may be helpful when addressing underbody component corrosion with customers. Some customers may comment that one or more of their vehicle's underbody components are showing some form of corrosion. This corrosion may be red in appearance (rust) if the component is steel, forged iron or cast iron. This corrosion may also be grey or white in color if the component is constructed of an aluminum alloy.