Owner-reported complaints naming the suspension system, filed with NHTSA
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Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2011 Chevrolet Malibu submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
MY CAR SUSPENSION SYSTEM IS BUMPY AND SHAKES VERY BAD WHEN I AM DRIVING IT IN THE CITY STREETS AND BRAKE IS POOR DOES NOT HAVE A LIGHT BRAKE TO STEP EASY FOR A SLOW STOP I AM HAVING A PROBLEM DRIVING MY CAR ITS NOT SMOOTH RIDE I AM AFRAID OF MY CAR ITS GOING TO GIVE ME A PROBLEM.
I WAS SOLD A VEHICLE WITH BAD STRUTS ALL AROUND VEHICLE AND HAVE ONLY HAD IT FOR UNDER 40 DAYS. *TR
SATURDAY AROUND ABOUT 2 PM ON 2/2/2019. IN VEHICLE TRAVELING IN LEFT LANE ON HIGHWAY 72. VEHICLES WERE AT COMPLETE STOP AT TRAFFIC LIGHT. WHEN THE TRAFFIC LIGHT CHANGED AND THE VEHICLES BEGAN TO MOVE ABOUT LOW MPH TO GRADUALLY FLOWING WITH MOVING TRAFFIC. I REMOVED MY FOOT FROM BRAKE MY VEHICLE INITIATED AN ACCELERATION. IT SEEMED STRANGE SINCE THE VEHICLE COMPLETELY STOPPER ON A SLIGHT INCLINE. MY VEHICLE PROPELLED WITHOUT THE HELP OF ACCELERATION AS TRAFFIC WERE AT LOW MPH. MY VEHICLE SUSPENSION CHANGED IN STEELING OFF INTO THE MEDIAN FROM LEFT LANE GOING DOWN HILL UNABLE BRAKE OR TO CONTROL THE STEERING. IT HAPPENED SUDDENLY HITTING THE RAISED CONCERT MEDIAN MY CAR AND I WENT AIRBORNE. INJURY TO MY HEAD, AGGRAVATED NECK CERVICAL, SPINE, HIP AND LEGS. AIRBAG FAILED TO DEPLOY VEHICLE TOTALED. THE ON-STAR FAILED TO OPERATE. THANK GOD FOR DISPATCHING HIS ANGELS AROUND ME. AND THANK GOD FOR ON THE SCENE ANGEL AND ANGELS. STAYED WITH ME AND CALLED FOR HELP. I HAD PAID MY CAR OFF 2 YEARS AGO. THE DEALERSHIP SENT ME A LETTER THAT THEY HAD A BUYER FOR MY VEHICLE. UNBEKNOWN TO THE DEALERSHIP CAR WAS TOTALED. WITH IN THE LAST YEAR I HAVE SEE CHEVROLET CARS AND TRUCKS MANUFACTURED MORE AND MORE DEFECTIVE VEHICLES. FAILURE TO KEEP THE CONSUMERS SAFE IS BAD BUSINESS BASED ON ADVERTISEMENT SAFETY HAZARDS THAT CAUSES PREMATURE DEATH. COMMUNICATION TO THE CONSUMER SAFETY IS JUST AS IMPORTANT INFORMATIONAL TO THE MEDIA ABOUT RECALLS DEFECTS WARNS PROACTIVELY SPEAK VOLUMES ABOUT THE MANUFACTURERS AND THEIR DEFECTIVE PRODUCT. CUSTOMER SERVICES IS KEY TO SAFE LIVES MATTERS ON THE STREET AND IN MY VEHICLES MANUFACTURED AND DEALERSHIP WE THE PEOPLE CAN COUNT ON YOU!
I PURCHASED THIS CAR ON 11/30/2018 AND NOTICED NOW THAT THERE WAS A RECALL ON THE SEAT BELTS. MY CAR BELTS HAVE NOT BEEN REPLACED.
NTSB: 2011 CHEVY MALIBU: CONSUMER STATED THE VEHICLE EXPERIENCED STEERING ISSUES, SO THE VEHICLE WAS TAKEN TO THE DEALER SERVICE. DURING SERVICE, THE CONSUMER WAS NOTIFIED THE PARTS IN QUESTION WERE DETERIORATING SEVERELY. *SS THE DEALER FOUND THE REAR TRAILING ARM BUSHINGS AND LOWER CONTROL ARM BUSHINGS NEEDED TO BE REPLACED. *JB
WHILE DRIVING AT HIGHWAY SPEEDS THE VEHICLE PULLS TO THE LEFT. I HAD IT ALIGNED AND TOOK IT BACK SEVERAL DAYS LATER BECAUSE IT WAS STILL PULLING LEFT. THE MECHANIC STATED THAT EVERYTHING WAS WITHIN SPEC AND IT SHOULD BE FINE. THEY TRIED ROTATING THE TIRES AGAIN AS WELL AND THAT DID NOT CHANGE ANYTHING.
I BOUGHT IN JUNE OF 2014. IN OCTOBER OF 2014 WENT TO START VEHICLE AND IT WOULD NOT START. I CALLED GM WHO THEN CONTACTED MY LOCAL AUTHORIZED DEALER AND THEY TOWED THE CAR IN. THEY STATED THE FUEL PUMPED HAD SHORTED. IT WAS UNDER WARRANTY SO THEY REPLACED IT. THE NEXT INCIDENT WAS JAN 13, 2015 WHERE MY CAR HAD CHECK ENGINE LIGHT ON AND ENGINE REDUCED POWER LIGHT WOULD COME ON ALONG WITH SERVICE AIR BAG LIGHT. I CALLED GM AND GOT A CASE NUMBER. TOOK IT TO SAME AUTHORIZED DEALER THEY INFORMED M THE THROTTLE BODY HAD SHORTED THIS TIME. AT A MILEAGE OF 44836 THIS ISSUE NO LONGER UNDER WARRANTY SO I PAID 464 DOLLARS OUT OF POCKET TO HAVE THE VEHICLE FIXED. THE NEXT INCIDENT WAS MARCH 5, 2015 WHERE THE CAR ONCE AGAIN HAD THE ENGINE LIGHT ON, REDUCED ENGINE POWER, AND SERVICE AIR BAG LIGHT. I CALLED GM AND THE AUTHORIZED DEALERSHIP WHERE I HAD TAKEN THE VEHICLE TWICE BEFORE. THEY INFORMED ME THAT THEY INSTALLED A NEW COMPUTER SYSTEM TO MY VEHICLE AND THAT IT SHOULD BE GOOD TO GO. 5/22/15, I CALLED TO GET AN OIL CHANGE AND I ALSO INFORMED THE DEALERSHIP THAT MY SERVICE AIR BAG LIGHT IS COMING ON ONCE AGAIN BUT I AM NOT GETTING ANY OF THE OTHER ALERTS THAT HAD GONE ALONG WITH IT BEFORE. I CALLED GM AND SET A CASE AND TOLD THEM THAT I NO LONGER FELT SAFE DRIVING THIS VEHICLE BECAUSE WITH THE SERVICE AIR BAG BEING ALERTED THE AIRBAGS WILL NOT DEPLOY IN THE EVENT OF AN ACCIDENT. THE DEALERSHIP PUT ME IN A RENTAL FOR TWO WEEKS WHILE THEY TRIED SEVERAL WAYS TO RECTIFY THE SITUATION. JUNE 2ND I WAS CALLED TO COME AND PICK UP MY CAR. THE GM REP STATED THAT ENGINEERING TECH DEPARTMENT SUGGESTED TO CHANGE THE SENSORS IN THE SEATS OF THE CAR. I AM WORRIED ABOUT THE SAFETY OF MY FAMILY WHILE RIDING IN THIS VEHICLE IF THERE IS IN-FACT AND UNDERLYING ISSUE WITH MY VEHICLES AIRBAGS.
DRIVING DURING SNOW AND ICE, ESC INDICATOR CAME ON, PUSHED THE TC AND IT DIDN'T WORK PROPERLY, THE CAR GOES ONLY ABOUT 20MPH WITH JERKING MOTION, MALFUNCTION INDICATOR LIGHT IS ON, FLUID FROM SOMEWHERE DRAIN ON THE GROUND UNDERNEATH THE CAR. TIRE PRESSURE INDICATOR LIGHT IS ON. CAR SAT STILL FOR ABOUT 7 HOURS AND STILL DID THE SAME THING. *TR
AS I WAS DRIVING MY ESC POPPED ON MY MESSAGE BOARD ALONG WITH CHECK ENGINE LIGHT AND REDUCED ENGINE SPEED. SO I TOOK IT TO AUTOZONE AND THEY SAID IT WAS MY THROTTLE SENSOR. SO I TURNED THE CAR OFF AND ON AND IT STOPS THE MESSAGES FROM POPPING UP FOR ABOUT 5 MINS. THE CAR WON'T IDLE AND IT SOUNDS LIKE IT WANTS TO CUT OFF. NOW NORMALLY I WOULDN'T THINK ANYTHING OF IT BUT TO GO GET IT FIXED. ME AND MY MOM HAVE THE SAME MALIBU SHE JUST HAD THE LT EDITION WELL HERS STARTED DOING THE SAME EXACT THING! YOU CAN'T TELL ME THAT BOTH OF THESE CARS WAS JUST GONNA START DOING THE SAME THING AT THE EXACT SAME TIME! *TR
I STARTED TO EXPERIENCE A VIBRATION IN THE FRONT END. I TOOK IT TO THE DEALER AND WAS TOLD THEY COULD FIND NOTHING WRONG. THE PROBLEM PERSISTED AND THEN A NOISE STARTED AS WELL. I TOOK IT BACK TO THE DEALER AND THE DETERMINED THAT IT WAS A BROKEN AXLE SHAFT THAT THEY ORDERED AND THEN REPLACED. THE NOISE WENT AWAY BUT THE VIBRATION HAS PERSISTED. I HAVE TAKEN IT TO THE DEALER 5+ TIMES TO BE LOOKED AT AND THEY TELL ME SOMETHING DIFFERENT EACH TIME. I NEED TIRES ROTATED (DID THAT), NEED NEW TIRES (BOUGHT THEM), NEED TIRES BALANCED (DID THAT), NEED TIRES BALANCED ON THE RIMS (DID THAT), AND NOW THAT THE TIRES MUST BE COLD. I EXPLAINED THAT THE PROBLEM PERSISTS AFTER BEING DRIVEN OVER 30 MINUTES AND THAT THE TIRES SHOULD BE WARMED UP BY THEN. I HAVE CONTACTED CHEVROLET IN REGARDS TO THIS SEVERAL TIMES AND ALL THEY WANT TO DO TO CORRECT THE PROBLEM IS TO HAVE ME RETURN THE CAR TO THE DEALER TO BE LOOKED AT. EACH TIME I DO THIS, I AM LEFT WITH NO VEHICLE AND FENDING FOR RIDES. I AM CURRENTLY COMMUTING NEARLY 100 MILES PER DAY FOR WORK UNTIL I AM ABLE TO RELOCATE AND CANNOT BE WITHOUT A VEHICLE. CHEVY REFUSES TO PAY FOR A RENTAL FOR AN ERROR THAT IS CLEARLY RELATED TO THEIR PRODUCT. I AM NOT SURE WHAT ELSE TO DO AT THIS POINT TO CORRECT THE PROBLEM. I WILL BE FILING A COMPLAINT WITH THE BBB AND ANYONE ELSE OF SIGNIFICANCE. *TR
VEHICLE AT HIGHWAY SPEEDS OF 65 - 75 MPH WILL EXPERIENCE A VIBRATION THAT CAN BE FELT IN THE SEATS AND IN THE STEERING WHEEL. VIBRATION WILL NOT GO AWAY AND WILL WORSEN AFTER A WHEEL BALANCING. MANUFACTURER HAS STATED THAT THE VIBRATION IS INHERENT IN THE VEHICLES DESIGN AND THEY WILL NOT REPAIR THE VEHICLE. THE VIBRATION CAUSES PREMATURE TIRE WHERE THAT COULD LEAD TO POSSIBLE TIRE FAILURE. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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