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2017 Chevrolet Silverado 2500 Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
54
Latest Jul 23, 2025
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
14
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
7

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2017 Chevrolet Silverado 2500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Electrical1522.7%
  • Engine1218.2%
  • Other / unspecified57.6%
  • Brakes57.6%
  • Body & structure46.1%
  • Steering46.1%
  • Airbags46.1%
  • Fuel system34.5%
  • Visibility11.5%
  • Interior & seats11.5%
  • Exterior lighting11.5%
  • Seat belts11.5%
  • Suspension11.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

15
reports

From owner reports, verbatim

Vehicle will crank but will not start. Throws code u0109. Fuel pump control module is on backorder with no estimated time frame. I am not the only person this is happening to with a truck that we are making payments on and will not run.

NHTSA ID 11621141 · filed Oct 21, 2024

“Service Trailer Brake System” warning on DIC. Vehicle undriveable, INOP, Safety Issue! Start truck, the above warning will flash off and on, Code C1117 DTC.

NHTSA ID 11612457 · filed Sep 3, 2024
All 15 reports naming electrical

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

12
reports

From owner reports, verbatim

The engine glow plugs keep failing, I have replaced 4 already and 2 more are now failed. The vehicle only has 66K miles on it currently and the failures started around 50K. I do not understand why this hasn't been recalled like the 2018 trucks, they share the exact same engine.

NHTSA ID 11512491 · filed Mar 17, 2023

I WAS STOPPED AT A STOPLIGHT, WHEN THE LIGHT TURNED GREEN, I LET OFF THE BRAKE AND THE TRUCK TOOK OFF AT FULL THROTTLE. I NEVER EVEN HAD TIME TO TOUCH THE GAS PEDAL, IT WENT FROM 0 TO 60 IN LESS THAN 1/2 A BLOCK. I THOUGHT IT MAY HAVE BEEN A CRUISE CONTROL ISSUE AND TRIED SEVERAL TIMES TO TURN IT OFF, BUT DIDN'T SLOW DOWN ONE BIT. WHEN WE GOT OUT OF TOWN, I LET OFF THE BRAKES AND IT CONTINUED TO GAIN SPEED UNTIL WE HIT 75 MPH. I AGAIN ENGAGED THE BRAKES, TURNED A CORNER TO GET OFF THE ROAD, AND WHEN I TURNED, THE TRUCK WENT BACK TO NORMAL. IT WAS LIKE A SWITCH WAS TURNED OFF. THE ENTIRE INCIDENT LASTED ABOUT 5 MINUTES, BUT IF WE HAD SNOW OR ICE ON THE ROAD AS IS USUAL THIS TIME OF YEAR, IT SURELY WOULD HAVE RESULTED IN A SERIOUS ACCIDENT.

NHTSA ID 11373827 · filed Nov 9, 2020
All 12 reports naming engine

Powertrain (other)

Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.

9
reports

From owner reports, verbatim

Transmission failure for the second time. the first time it happened it had 51,984 miles after I got it back, it happened again after an additional 41 thousand miles.

NHTSA ID 11513253 · filed Mar 22, 2023

When transiting between airport and home in very remote area in subzero temps the DEF warning system suddenly came on limiting vehicle speed progressively. No services were available both at this time of day and in this very remote area. There needs to be some way to override this system in the case of potential life and death. There were no warnings that this system was going to activate, it simply came on. The system had plenty of fluid but it appears the DEF heater failed. A vehicle should have an override for life and safety matters. Vehicle is going to a diesel mechanic for service now.

NHTSA ID 11495697 · filed Dec 1, 2022
All 9 reports naming powertrain (other)

Other / unspecified

Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.

5
reports

From owner reports, verbatim

The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

NHTSA ID 11447041 · filed Jan 11, 2022

The contact owns a 2017 Chevrolet Silverado 2500. The contact received a notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall; however, the contact was informed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts are not available.

NHTSA ID 11440927 · filed Nov 18, 2021

Too few reports in this category for a page of its own — they appear in the full complaint list.

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

5
reports

From owner reports, verbatim

“Service Trailer Brake System” warning on DIC. Vehicle undriveable, INOP, Safety Issue! Start truck, the above warning will flash off and on, Code C1117 DTC.

NHTSA ID 11612457 · filed Sep 3, 2024

I was on a 2 hour drive hauling my 8000lbs trailer when the service trailer brake alarm went off. It constantly dinged the whole 2 hour trip and caused my trailer brakes not to work putting me and my family in danger hauling such a load with no brakes. Not only do I have no brakes but the truck is deemed undrivable due to the constant distractions of the dinging. It also inoperates the message screen to see my speed or to use any other functions like voice commands and radio. I have numerous shops look at it and wasted a few hundred bucks in parts and labor to find this problem with no resolution insight. This is due to a faulty wiring harness somewhere in the truck.

NHTSA ID 11453146 · filed Feb 20, 2022

Too few reports in this category for a page of its own — they appear in the full complaint list.

Body & structure

Reports naming the vehicle structure, frame, body panels, doors, hood and trim.

4
reports

From owner reports, verbatim

On 09/30/2020, I purchase a used 2017 Chevrolet 2500HD work truck. Since the day I started driving, I been replacing tires every 2-3 months. I was told by different people, it’s normal because of weight. I took the truck to, suspension specialist, he said it was axle and wanted to charge 4000, didn’t have that money and decided to change tires, instead. I called dealer and explain, he said that maybe I cause it. This people are no help. Today, 11/18/2021- 5:18 pm, the center of the truck, between cab and rear bed, is sunken, it looks like the body frame got bent. It’s bad. I call dealer and spoke to Mr. Arbi, he said there’s nothing he can do and it’s my problem. I’m not going to start arguing and just told him thank you and decide to report him. When I bought it, I was told it was on a minor accident, nothing major. I don’t think so. I’m no expert, and I can see the body frame, bent. This dealer got me upset, just thinking that I’m stuck with this problem, and now I need to figure out how to fix, is the body frame. Please, help me, advise, what can I do, since I finance this truck. I, can’t drive it, I need to tow. I wish I can send picture. Thank you, any information will be appreciated. Miles when I bought, approx. 75000+. Miles today 11/18/2021. 143764

NHTSA ID 11440973 · filed Nov 18, 2021

FEB 5TH 2019 MY TRUCK WAS PARKED IN MY DRIVEWAY AND THE BLOCKHEATER EAS PLUGGED INTO MY ELECTRICAL OUTLET ON MY GARAGE AND AT 1:00 A.M. I WAS AWAKENED TO A LOUD EXPLOSION. WHEN I FINALLY FIGURED OUT THE CAUSE MY TRUCK AND GARAGE WERE ON FIRE. 3 MONTHS LATER FOUND OUT GM HAD RECALLED ALMOST 400,000 TRUCKS MY SAME YEAR, MAKE AND MODEL DUE TO ENGINEBLOCK HEATER CORDS SHORTING OUT APPARENTLY. I HAVE YET TO RECEIVE A NOTICE ON MY TRUCK. THE ACCIDENT WAS A TOTAL LOSS AND THERE WAS DAMAGE DONE TO MY GARAGE. ## VIN PASSED ## CHEVY SILVERADO 2500 HD 2017 ##

NHTSA ID 11210667 · filed May 29, 2019

Too few reports in this category for a page of its own — they appear in the full complaint list.

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

4
reports

From owner reports, verbatim

The contact owns a 2017 Chevrolet Silverado 2500. The contact stated that while driving approximately 15 MPH, the steering wheel became loose. The contact stated that there was an abnormal amount of slack in the steering wheel. The steering wheel failed to operate as intended. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed and it was determined that the steering bushing needed to be replaced. The vehicle was repaired under the warranty, but the failure recurred three years later. The manufacturer was contacted and a complaint was filed. The failure mileage was approximately 105,000.

NHTSA ID 11675545 · filed Jul 23, 2025

Power steering has failed. Truck drives stiff without power steering.

NHTSA ID 11613373 · filed Sep 9, 2024

Too few reports in this category for a page of its own — they appear in the full complaint list.

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

4
reports

From owner reports, verbatim

Driving down the road under 40mph and headliner airbags deployed without an accident. The dash and steering wheel bags DID NOT deploy however the headliner bags deployed for no reason.

NHTSA ID 11631884 · filed Dec 20, 2024

MY TRUCK WENT OFF THE ROAD I STRUCK A TREE IN EXCESS OF 20+ MILES AN HOUR TOTALED THE TRUCK AND NO AIRBAG DEPLOYED ALMOST KILLING ME NOW I HAVE FACIAL RECONSTRUCTION AND 6 HERNIATED DISKS WHICH MAY KEEP ME FROM EVER WORKING AGAIN

NHTSA ID 11366842 · filed Oct 28, 2020

Too few reports in this category for a page of its own — they appear in the full complaint list.

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

3
reports

From owner reports, verbatim

Engine shut off while driving on the freeway (70mph), lost steering and braking capacity. lucky to make it to shoulder, The failure is the Fuel pump control module, second time(first failure at 48k miles, second at 98k miles) this has failed (part # 13558813). once this fails part is impossible to find. repair technicians at dealer says this is a very common failure. To my knowledge part has not been inspected. Dealer is not an option for repair due to the length of time they will keep vehicle (in key west was going to ve 3 months before they could look at it,) this failure the local dealer in Athens Ga, did not have a diesel mechanic to repair (not sure why this needed a diesel mechanic), Warning lights/message is : Reduced engine power....but did not say why reduced, engine just slowed and shut down in very heavy traffic.

NHTSA ID 11616334 · filed Sep 25, 2024

The capless fuel filler has failed. The door is stuck halfway open. This is a fire hazard if the truck were in an accident. My son has the same year model truck. Same exact specifications just a different color and hus has also failed. This should be recalled immediately because it's a fire hazard not to mention the emissions of the vehicle.this picture is looking straight down on the filler you can see it is not closed.

NHTSA ID 11551259 · filed Oct 22, 2023

Too few reports in this category for a page of its own — they appear in the full complaint list.

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

1
report

From owner reports, verbatim

I was driving with my front and rear motoried window defrost on because its cold outside right now when I started smelling something burning. I turned down the defrost knob. I opened the driver side window to air our the smell when suddenly the rear motorized window defrost sparked up into flames while I was driving. It was in full on burning up in flames. I pulled over and luckily I was able to put out the fire. I have contacted GM because when I google this issue it states GM put out a recall on 2014-2019 Silverado HD trucks but upon speaking with a GM customer representative my truck there is no such recall on these trucks. I could have been killed or worse killed someone else on the road. I am considering getting a lawyer involved with this issue.

NHTSA ID 11568772 · filed Jan 30, 2024

Too few reports in this category for a page of its own — they appear in the full complaint list.

Interior & seats

Reports naming seats, latches, locks, linkages and interior fittings.

1
report

From owner reports, verbatim

SERVICE AIR BAG LIGHT COMES ON AND STAYS ON. CODE INDICATES PASS SEAT SIDE AIR BAG, HIGH RESISTANCE IN CONNECT X322, RECOMMEND NEW SEAT BACK AND SEAT BOTTOM HARNESS FOR PASSENGER FRONT SEAT SIDE AIR BAG CIRCUITS. WHY ISN'T THIS A SAFETY RECALL?????

NHTSA ID 11240478 · filed Jul 29, 2019

Too few reports in this category for a page of its own — they appear in the full complaint list.

Exterior lighting

Reports naming headlights, tail lights, turn signals and other exterior lighting.

1
report

From owner reports, verbatim

DURING NIGHT HOURS ONLY, THE BACKUP CAMERA IS SO BRIGHT (INSIDE THE CAB) IT IS HARD TO NAVIGATE WHEN BACKING. YOU CAN NOT SEE YOUR MIRRORS. I ALMOST RAN A KID OVER ONCE AND I ALMOST HIT A PARKED CAR. THERE IS NO DIMMER FOR THE BRIGHTNESS ON THE DISPLAY.

NHTSA ID 11141728 · filed Oct 22, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Seat belts

Reports naming seat belts, buckles, retractors and pretensioners.

1
report

From owner reports, verbatim

SERVICE AIR BAG LIGHT COMES ON AND STAYS ON. CODE INDICATES PASS SEAT SIDE AIR BAG, HIGH RESISTANCE IN CONNECT X322, RECOMMEND NEW SEAT BACK AND SEAT BOTTOM HARNESS FOR PASSENGER FRONT SEAT SIDE AIR BAG CIRCUITS. WHY ISN'T THIS A SAFETY RECALL?????

NHTSA ID 11240478 · filed Jul 29, 2019

Too few reports in this category for a page of its own — they appear in the full complaint list.

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

1
report

From owner reports, verbatim

TAKATA RECALL, FIRST THE TRUCK WAS OVERHEATING, THEN OIL LEAKING, THEN AND TIRE TRUCK FULL OF RUST SPOTS AND STILL RUSTY IN BADGING, THEN $14,000 REPAIR TO REPLACE THE ENTIRE REAR END OF THE TRUCK, THEY SAID THE WHEELS WERE GOING TO FALL OFF. I BOUGHT THIS TRUCK NEW, IT HAS 30,000 MILES.I PAID $87,000. I CONTACTED CHEVY CORPORATE OFFICE, NO RESPONSE I CONTACTED BOB BELL OF BEL AIR MARYLAND WHERE I BOUGHT THE TRUCK ALSO NO RESPONSE.

NHTSA ID 11100653 · filed Jun 9, 2018

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .