2010 Chevrolet Suburban 2500 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2010 Chevrolet Suburban 2500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Airbags233.3%
- Body & structure116.7%
- Brakes116.7%
- Steering116.7%
- Visibility116.7%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
THERE ARE SEVERAL CRACKS IN THE DASH OF MY 2010 CHEVROLET SUBURBAN AS EXPLAINED BELOW. ONE OF THESE CRACK IS IN THE AREA OF THE PASSENGER SIDE AIRBAG WHICH IS MOUNTED ON TOP OF THE DASH. AS THE DASH EXPANDS IN THE HEAT, TYPICALLY IN THE HOT MONTHS OF THE SUMMER, THE PLASTIC PORTION OF THE DASH WILL COVER THE AIRBAG PORTION OF THE DASH. I AM CONCERNED THAT IF I DO NOT NOTICE THIS AND THE VEHICLE IS INVOLVED IN A CRASH, THE AIRBAG WILL NOT OPERATE PROPERLY. I AM AFRAID VEHICLE OCCUPANTS MIGHT BE INJURED BY THE DASH IF THE AIRBAG DEPLOYED UNDER THE PLASTIC PORTION OF THE DASH OR THAT THEY WILL BE INJURED IF THE AIRBAG WOULD NOT DEPLOY PROPERLY. THERE ARE ALSO TWO CRACKS IN THE DASH IN THE AREA OVER THE INSTRUMENT CLUSTER WHICH ALLOWS A PORTION OF THE DASH TO BE COMPLETELY REMOVED FROM THE MAIN DASHBOARD. THIS PORTION OF THE DASH THAT CAN BE REMOVED CAUSES A PROBLEM ON LONG TRIPS DUE TO THE FACT THAT IT WILL VIBRATE OUT OF PLACE. MY CONCERN WITH THIS PIECE IS ITS LOCATION IN RELATION TO THE STEERING WHEEL. I AM CONCERNED THAT IF THIS PIECE MOVES OUT OF PLACE, IT COULD MOVE INTO THE OPEN AREA AT THE TOP OF THE STEERING WHEEL AND INTERFERE WITH MY ABILITY TO CONTROL THE STEERING OF THE VEHICLE. I WAS ALSO INFORMED BY A LOCAL DEALERSHIP THAT MY AIRBAG OR AIRBAGS HAVE BEEN RECALLED. IN REGARDS TO BOTH OF THESE ISSUES, THE CUSTOMER ASSISTANCE REPRESENTATIVE ADVISED THAT GM IS AWARE OF BOTH PROBLEMS, BUT THAT THEY ARE STILL INVESTIGATING THE PROBLEMS AND POSSIBLE RESOLUTIONS. HOW LONG DOES IT TAKE TO INVESTIGATE THE CAUSE OF THE DASH PROBLEMS? THIS HAS BEEN A WELL DOCUMENTED PROBLEM FOR SEVERAL YEARS THAT AFFECTS MANY VEHICLES, YET GM CLAIMS NOT TO KNOW WHAT CAUSED IT OR TO TAKE ANY RESPONSIBILITY FOR THE INFERIOR DASHES THAT WERE PLACED IN QUITE FEW YEAR MODELS OF THEIR VEHICLES. I FEEL THAT THIS BROKEN DASH IS A SAFETY ISSUE WITH THE VEHICLE.
DASH CRACKED, SHARP POINT NEXT TO AIRBAG, POINT CAN RENDER AIRBAG USELESS.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
THERE ARE SEVERAL CRACKS IN THE DASH OF MY 2010 CHEVROLET SUBURBAN AS EXPLAINED BELOW. ONE OF THESE CRACK IS IN THE AREA OF THE PASSENGER SIDE AIRBAG WHICH IS MOUNTED ON TOP OF THE DASH. AS THE DASH EXPANDS IN THE HEAT, TYPICALLY IN THE HOT MONTHS OF THE SUMMER, THE PLASTIC PORTION OF THE DASH WILL COVER THE AIRBAG PORTION OF THE DASH. I AM CONCERNED THAT IF I DO NOT NOTICE THIS AND THE VEHICLE IS INVOLVED IN A CRASH, THE AIRBAG WILL NOT OPERATE PROPERLY. I AM AFRAID VEHICLE OCCUPANTS MIGHT BE INJURED BY THE DASH IF THE AIRBAG DEPLOYED UNDER THE PLASTIC PORTION OF THE DASH OR THAT THEY WILL BE INJURED IF THE AIRBAG WOULD NOT DEPLOY PROPERLY. THERE ARE ALSO TWO CRACKS IN THE DASH IN THE AREA OVER THE INSTRUMENT CLUSTER WHICH ALLOWS A PORTION OF THE DASH TO BE COMPLETELY REMOVED FROM THE MAIN DASHBOARD. THIS PORTION OF THE DASH THAT CAN BE REMOVED CAUSES A PROBLEM ON LONG TRIPS DUE TO THE FACT THAT IT WILL VIBRATE OUT OF PLACE. MY CONCERN WITH THIS PIECE IS ITS LOCATION IN RELATION TO THE STEERING WHEEL. I AM CONCERNED THAT IF THIS PIECE MOVES OUT OF PLACE, IT COULD MOVE INTO THE OPEN AREA AT THE TOP OF THE STEERING WHEEL AND INTERFERE WITH MY ABILITY TO CONTROL THE STEERING OF THE VEHICLE. I WAS ALSO INFORMED BY A LOCAL DEALERSHIP THAT MY AIRBAG OR AIRBAGS HAVE BEEN RECALLED. IN REGARDS TO BOTH OF THESE ISSUES, THE CUSTOMER ASSISTANCE REPRESENTATIVE ADVISED THAT GM IS AWARE OF BOTH PROBLEMS, BUT THAT THEY ARE STILL INVESTIGATING THE PROBLEMS AND POSSIBLE RESOLUTIONS. HOW LONG DOES IT TAKE TO INVESTIGATE THE CAUSE OF THE DASH PROBLEMS? THIS HAS BEEN A WELL DOCUMENTED PROBLEM FOR SEVERAL YEARS THAT AFFECTS MANY VEHICLES, YET GM CLAIMS NOT TO KNOW WHAT CAUSED IT OR TO TAKE ANY RESPONSIBILITY FOR THE INFERIOR DASHES THAT WERE PLACED IN QUITE FEW YEAR MODELS OF THEIR VEHICLES. I FEEL THAT THIS BROKEN DASH IS A SAFETY ISSUE WITH THE VEHICLE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
2010 CHEVROLET SILVERADO 2500 TRUCK. CONSUMER STATES PROBLEM WITH BRAKES *TGW THE CONSUMER STATED WHEN HE APPLIED THE BRAKES TO STOP, THE ENGINE REVVED AND THE RPM REACHED 3500 AND LOCKED. *JB UPDATED 10/20/11.*JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
THERE ARE SEVERAL CRACKS IN THE DASH OF MY 2010 CHEVROLET SUBURBAN AS EXPLAINED BELOW. ONE OF THESE CRACK IS IN THE AREA OF THE PASSENGER SIDE AIRBAG WHICH IS MOUNTED ON TOP OF THE DASH. AS THE DASH EXPANDS IN THE HEAT, TYPICALLY IN THE HOT MONTHS OF THE SUMMER, THE PLASTIC PORTION OF THE DASH WILL COVER THE AIRBAG PORTION OF THE DASH. I AM CONCERNED THAT IF I DO NOT NOTICE THIS AND THE VEHICLE IS INVOLVED IN A CRASH, THE AIRBAG WILL NOT OPERATE PROPERLY. I AM AFRAID VEHICLE OCCUPANTS MIGHT BE INJURED BY THE DASH IF THE AIRBAG DEPLOYED UNDER THE PLASTIC PORTION OF THE DASH OR THAT THEY WILL BE INJURED IF THE AIRBAG WOULD NOT DEPLOY PROPERLY. THERE ARE ALSO TWO CRACKS IN THE DASH IN THE AREA OVER THE INSTRUMENT CLUSTER WHICH ALLOWS A PORTION OF THE DASH TO BE COMPLETELY REMOVED FROM THE MAIN DASHBOARD. THIS PORTION OF THE DASH THAT CAN BE REMOVED CAUSES A PROBLEM ON LONG TRIPS DUE TO THE FACT THAT IT WILL VIBRATE OUT OF PLACE. MY CONCERN WITH THIS PIECE IS ITS LOCATION IN RELATION TO THE STEERING WHEEL. I AM CONCERNED THAT IF THIS PIECE MOVES OUT OF PLACE, IT COULD MOVE INTO THE OPEN AREA AT THE TOP OF THE STEERING WHEEL AND INTERFERE WITH MY ABILITY TO CONTROL THE STEERING OF THE VEHICLE. I WAS ALSO INFORMED BY A LOCAL DEALERSHIP THAT MY AIRBAG OR AIRBAGS HAVE BEEN RECALLED. IN REGARDS TO BOTH OF THESE ISSUES, THE CUSTOMER ASSISTANCE REPRESENTATIVE ADVISED THAT GM IS AWARE OF BOTH PROBLEMS, BUT THAT THEY ARE STILL INVESTIGATING THE PROBLEMS AND POSSIBLE RESOLUTIONS. HOW LONG DOES IT TAKE TO INVESTIGATE THE CAUSE OF THE DASH PROBLEMS? THIS HAS BEEN A WELL DOCUMENTED PROBLEM FOR SEVERAL YEARS THAT AFFECTS MANY VEHICLES, YET GM CLAIMS NOT TO KNOW WHAT CAUSED IT OR TO TAKE ANY RESPONSIBILITY FOR THE INFERIOR DASHES THAT WERE PLACED IN QUITE FEW YEAR MODELS OF THEIR VEHICLES. I FEEL THAT THIS BROKEN DASH IS A SAFETY ISSUE WITH THE VEHICLE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
ON SEVERAL OCCASIONS THE WINDSHIELD HAS UNEXPECTEDLY FOGGED UP WHILE DRIVING. THIS SEVERELY REDUCES VISIBILITY. THE WINDSHIELD TAKES SEVERAL MINUTES TO CLEAR WITH THE ENVIRONMENTAL CONTROLS SET TO HIGH HEAT, HIGH FAN AND FULL DEFROST. I HAVE EXPERIENCED THIS PROBLEM ANYWHERE FROM 5 TO 45 MINUTES AFTER DRIVING THE VEHICLE. ON EVERY OCCASION IT HAS HAPPENED WHEN THE OUTSIDE TEMPERATURE DROPPED TO 34F AND THE AIR-CONDITIONING SHUT DOWN. WE HAVE EXPERIENCED THIS PROBLEM ON OUR OTHER FLEET VEHICLES OF THE SAME MAKE MODEL AND YEAR. *LN
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .