2020 Chevrolet Suburban Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2020 Chevrolet Suburban, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Engine1627.6%
- Powertrain (other)1017.2%
- Electrical813.8%
- Driver assistance610.3%
- Steering46.9%
- Fuel system35.2%
- Brakes35.2%
- Suspension23.4%
- Airbags23.4%
- Visibility11.7%
- Interior & seats11.7%
- Other / unspecified11.7%
- Tires & wheels11.7%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
There is a safety recall on GM’s 6.2L V8 L87 engine model years 2021-2024. My vehicle is a 2020 Suburban with a 6.2L V8 L87 engine. My engine recently experienced the same failure as cited in the recall, but because it is outside the 2021-2024 window it is not covered by this recall. I ask that the recall be expanded to additional years where these engines are experiencing the same failure as is covered by the current recall.
The contact owns a 2020 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. A passerby helped the contact to push the vehicle into a parking lot. There was no warning light illuminated. The contact left the vehicle in the parking lot. The following day, the vehicle restarted as intended. The contact stated that on a separate occasion, the vehicle failed to start. The Push to Start button occasionally became stuck, and the contact continuously pressed the button to release it. The vehicle was towed to the dealer, but no cause for the failure was found. The vehicle was taken back to the residence, and upon exiting the vehicle, the contact noticed loose cables. The contact's husband plugged the cables back into place. The failure persisted, and the vehicle remained at the residence unrepaired. The contact had not driven the vehicle due to safety concerns. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
Transmission is not functioning properly at 74,300 miles. Engine kept slipping while driving uphill and the RPMs were not matching vehicle speed. Could not go above 50mph while merging onto freeway which was very dangerous. Whirring noise occurred every time I accelerated which was also noted By dealer and transmission shop. No check engine lights on. Took to dealer, but the misdiagnosed it since no lights were on. Took to Transmission shop, and they found that the transmission had several issues that were not displayed. Besides the shop running specific tests, there are still no warning lamps or messages displayed on the vehicle dashboard or using an OBD2 sensor.
Our engine went at 100,800 miles, costing us $15k in June 2025. Then our transmission went 3 months later, now costing us another $7k. GM is offering very little financial assistance. It's quite inconvenient that these major mechanical issues occur right after factory warranty. It is at a dealer getting fixed, again, but how can this be ok with GM to see their product be such a failure for consumers? Recall or not, this has left a horrible taste in our mouth for GM/Chevy vehicles. We will no longer trust the longevity of their vehicles and will educate others to be weary on purchasing vehicles. We can understand mechanical failures over time, but not to this extent, and we're very disappointed in the customer service and available assistance for someone that just spent nearly $23k on a vehicle that's less than 5 years old.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
The contact owns a 2020 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle stalled. A passerby helped the contact to push the vehicle into a parking lot. There was no warning light illuminated. The contact left the vehicle in the parking lot. The following day, the vehicle restarted as intended. The contact stated that on a separate occasion, the vehicle failed to start. The Push to Start button occasionally became stuck, and the contact continuously pressed the button to release it. The vehicle was towed to the dealer, but no cause for the failure was found. The vehicle was taken back to the residence, and upon exiting the vehicle, the contact noticed loose cables. The contact's husband plugged the cables back into place. The failure persisted, and the vehicle remained at the residence unrepaired. The contact had not driven the vehicle due to safety concerns. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
The contact owns a 2020 Chevrolet Suburban. The contact stated that the vehicle experienced electrical failures that caused several safety and powered components to turn off and on. The contact stated that the vehicle occasionally lost power steering or windshield wiper functionality and would start functioning without having been engaged manually. The contact stated that the instrument cluster occasionally went black. The contact took the vehicle to a local dealer, who diagnosed the vehicle and advised the contact of Technical Service Bulletin: 18-NA-161, which addressed the electrical failure. The vehicle was repaired. The manufacturer was not informed of the failure. The contact stated that the electrical failure described in TSB: 18-NA-161 should have been a national recall due to the safety factors of the systems affected. The failure mileage was approximately 85,000.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
Driving on interstate and gradual onset of clicking/knocking. Within 5 minutes complete loss of propulsion and throttle. RPM went to zero. Oil pressure/temperature/engine lights all fine. Dealership states "catastrophic engine failure." My family was in the vehicle. Fortunately still had power steering and brakes and able to guide vehicle to shoulder.
The vehicle is stuttering, intermittent, jumping, miss firing during acceleration, and hard down shifting. The check engine and forward collision unavailable light flashed as the vehicle struggled to accelerate. According to Chevrolet the camshaft and two lifter has failed.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
The contact owns a 2020 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the steering wheel became firm. There was no warning light illuminated. The contact stated that the steering wheel returned to normal operation upon depression of the brake pedal. A week later while the contact's husband was driving at an undisclosed speed, the steering wheel became firm again, and there was no warning light illuminated. The contact stated that recently while driving 50 MPH, the "Service Power Steering - Drive with Care" message was displayed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 55,000.
My car shut off two times while driving. When you google the issue, it auto populates meaning that this is a very common issue with GM. It starts back to 2015 searches as well. GM needs to recall their suburbans for their cars turning off while driving which caused me to lose power steering, power brakes and anything that requires electrical.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
Out of the blue, while driving, my car started lurching and making a weird rattling noise. I was able to make it to a mechanic, where I learned the cylinder lifters collapsed and crankshaft were broken. The mechanic told me this is a common defect for GM motors. My vehicle is only five years old, so to learn we have a $10-20,000 repair on our hands was paralyzing and devastating.
Fuel injector failed and pumped too much gas into cylinder causing gas to get into engine oil and ruin engine. GM claims they are building the replacement engine, but won't give any estimate of when it will be fixed. Other dealers that are receiving these engines will not sell the engine to my dealer. I believe there is a bigger problem that GM will not admit to and they should be held accountable. Four months is too long for this situation to exist!
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
My car shut off two times while driving. When you google the issue, it auto populates meaning that this is a very common issue with GM. It starts back to 2015 searches as well. GM needs to recall their suburbans for their cars turning off while driving which caused me to lose power steering, power brakes and anything that requires electrical.
Total Brake failure without warning, DTC, or messages. Coming out of a parking lot applied the brakes and the brake pedal went to the floor and was not able to stop. I tried pumping the brakes which pedal to return to the correct position but went back down to the floor. Had the vehicle towed to the dealer which confirmed the truck needed a new master cylinder, brake booster, and vacuum pump.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
The vehicle has 70,000 miles. The engine has failed and been replaced two times. We are on the third engine. The first time was in 2021 the second time was in 2024. I heard that others are having a similar issue. This is a 2020 .6.2L RST. The engine failed the first time while driving at high speed the car just stopped working. The second time we heard it failing and were able to drive it to the dealer where the engine fell apart in the parking lot The vehicle has had other issues too. Currently the wire harness has failed. This has happened several times but the dealer has not figured out a repair. Each time it’s failed while driving causing power steering to fail while driving. I don’t not trust my teen drivers around the vehicle or to drive.
INTERMITTENTLY, WHILE ACCELERATING, A JOLT IS FELT EMANATING FROM THE RIGHT HAD SIDE, POSSIBLY TOWARD THE FRONT OF THE VEHICLE, WHEN THE AUTO FEATURE OF THE 4 WHEEL DRIVE IS ENGAGED. THIS OCCURS AT SPEEDS OVER 50. WHAT IS DESCRIBED IS AN ONGOING PROBLEM, SINCE THE VEHICLE HAS BEEN PURCHASED. NOT ONLY OCCURRING THE DATE AND MILEAGE PROVIDED IN THIS FORM, BUT CONSISTENTLY SINCE THAT DATE AND MILEAGE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
The technical service bulletin for the Service Safety Restraint System is for models 2021-2023. I have a 2020 Service Safety Restraint System error code this is appearing intermittently. Turning off and on. It's almost like a short somewhere. We are taking it in for servicing but I feel that the service bulletin should include the 2020 model as well.
NONE OF THE AIRBAGS DID NOT DEPLOY DURING AN ACCIDENT. VEHICLE WAS MOVING FORWARD AND HIT ON THE DRIVERS SIDE FRONT QUARTER BY ANOTHER VEHICLE DOING APPROXIMATELY 45MPH. MY SUBURBAN WAS TURNING LEFT ONTO A HIGHWAY.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
When putting vehicle in reverse, the screen for the rear camera will go to full intensity brightness. There is no adjustment for this, as the dashboard lights do not control the screen brightness. It is impossible to see out of the Sideview mirrors with the windows up due to the reflection off of the windows. This is amplified even worse when it is raining at night. GM had a recall for this problem on the previous generation Suburban, and it was corrected by a software update. I have had it at the dealer twice since buying it in June. They have confirmed the issue, but state that GM says this is normal. You shouldn't need to roll down windows at night in order to see out of your mirrors. When the vehicle is taken out of reverse, the camera will dim down to an appropriate brightness, but that is when the vehicle is in Drive, and the screen returns to normal layout. There are numerous complaints on this specific generation vehicle on multiple forums across the web.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
Had to replace motor. Had to replace the vibrater in the seat. Had to replace transmission. Electric shorted
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2020 CHEVROLET SUBURBAN. THE VEHICLE WAS PREVIOUSLY MODIFIED WITH HUTCHINSON WHEELS. THE CONTACT STATED WHILE DRIVING AT A SLOW SPEED, THE FRONT DRIVER'S SIDE WHEEL DETACHED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN UNDISCLOSED LOCATION. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
2020 CHEVY SUBURBAN LESS THAN 5,000 MILES ON MICHELIN ENERGY SAVER A/S 265/65R18--APPEARS A BULGE CAUSED A TRIANGLE SIZE CRACK EXPOSING SIDEWALL. THE VEHICLE HAS NEVER TOWED, OR BEEN OFF ROAD AND IS STORED IN GARAGE
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .