2017 Chrysler Pacifica Interior & seats Problems

Description of Incident: On February 15, 2026, my 2017 Chrysler Pacifica Hybrid experienced three distinct and severe safety system failures involving the electrical system, power seats, and the power sliding door. Power Sliding Door Sensor Failure: While my minor son was entering the vehicle, the power sliding door closed on his leg. The pinch sensor failed to detect the obstruction and did not reverse. This resulted in physical bruising and marks on the limb (photographic evidence maintained). Unintended Passenger Seat Motion: While the vehicle was stationary, the front passenger power seat moved forward to its maximum limit without user input. I was seated in the chair at the time and was pinned against the dashboard before I could intervene. Electrical Shock: My minor daughter received a perceptible electric shock upon touching the exterior door-handle button to open the sliding door. Components Involved: Electrical System Seats (Power) Sliding Door (Power) Injuries: Yes (Soft tissue bruising/marks to minor’s leg). Risk to Safety: Had the driver's seat moved forward without input while the vehicle was in motion, this absolutely could result in loss of control of the vehicle and an accident. Had the sliding side door continued to close on my son's leg, it could have caused severe injury. Had the electrical shock been worse, it could have resulted in burn or injury. The vehicle is available for inspection. It has not yet been inspected by the manufacturer, police, or insurance. The issues have not repeated at this point, although the vehicle was not used the last 12 days. I do not have confidence in its electrical components. There were no warning lamps, messages, or other indications of any problem with the vehicle.

NHTSA ID

11720695

Incident

Feb 15, 2026

The 2nd row seat headrest remains in the forward facing position (parallel to the ground) and not upright. The headrest won’t lock into the upright position anymore which is causing a major safety concern. The head rest will move up and down, but not lock into position. The passenger has to hold the headrest into the upright position or not use the seat at all based on safety concerns of head/neck protection in the event of an accident. No accident or incident has happened. The other headrest on the other side works fine for now, but one is broken. I am requesting this headrest to be replaced free of charge by the manufacturer based on safety concerns and safety protection necessary. In addition, this mode of seat and headrest does not work properly with car seats. We have had to uninstall the headrest in order for a car seat to sit flush with the middle seat so the car seat doesn’t rock back and forth.

NHTSA ID

11704968

Incident

Nov 30, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated that while children were attempting to exit the vehicle from the rear driver’s side sliding door, the door failed to open as needed. The contact attempted to manually open the door from outside the vehicle and was unable to open the door. The contact stated that while driving to the dealer to service the door, the door ajar message was displayed on the instrument panel, accompanied by a warning chime. The contact closed the door which corrected the failure. Once the vehicle was at the dealer, the failure was diagnosed, and the contact was provided an estimate for the repair. Upon investigation, the contact discovered Manufacturer Communication Number: 08-027-18(Electrical System) which was linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had been repaired. The failure mileage was approximately 40,000.

NHTSA ID

11621071

Incident

Oct 18, 2024

Mileage

40,000 mi

USED CAR FOR A HOUR OR TWO WENT HOME FOR 2 HOURS AND WENT OUT TO USE THE CAR AGAIN AND THE VEHICLE ELECTRICAL SYSTEM SEEMS TO HAVE A SHORT AND THE CAR HAS NO POWER WHAT SO EVER. RECENTLY HAD INTERMITTENT ELECTRIC ISSUES THE THE DRIVERS ELECTRIC SEAT NOT WORKING AND THEN WORKING AGAIN.

NHTSA ID

11351979

Incident

Aug 28, 2020

Mileage

60,000 mi

THE 2ND AND 3RD ROW ARE NOT COMPATIBLE WITH PROPER CAR SEAT INSTALLATION.

NHTSA ID

11255494

Incident

Oct 19, 2017

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE PLASTIC COVERING ON THE DOOR LATCH WAS TOO THICK. AS A RESULT, THE LATCH WOULD TIGHTEN WHEN AN OBJECT TOUCHED THE LOCK, EVEN AS THE DOOR WAS LOCKED. THE CONTACT STATED THAT A CHILD'S FINGER WAS CRUSHED WHEN THE CHILD TOUCHED THE PLASTIC WHILE THE DOOR WAS LOCKED. IT WAS UNKNOWN IF MEDICAL ATTENTION WAS RECEIVED. THERE WAS NO WARNING PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE ISLAND CHRYSLER DODGE JEEP RAM DEALER (1239 HYLAN BLVD, STATEN ISLAND, NY 10305, 718-408-8968) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. HOWEVER, WHEN THE CONTACT PLACED A STRAW ON THE PLASTIC COVERING WHILE THE DOOR WAS LOCKED, THE PLASTIC CRUSHED THE STRAW. THE DEALER KEPT THE VEHICLE FOR FURTHER INVESTIGATION. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,400.

NHTSA ID

11101144

Incident

Jun 7, 2018

Mileage

8,400 mi

I HAD A PROBLEM WITH THE ELECTRONIC INJECTION FOR MORE THAN 3 TIMES, AND A PIECE THAT WAS SOLVED WAS REPLACED. A SHORT TIME LATER, ON MY ALTERNATOR, IT HAD TO BE CHANGED. NOW I'M HAVING TROUBLE WITH MY AIR CONDITIONER, WHICH FREEZES AND STOPS TO FREEZE SUDDENLY. PROBABLY AN ELECTRICAL PROBLEM OR SOME PART THAT DOES NOT START AND DOES NOT START THE COMPRESSOR.

NHTSA ID

11098151

Incident

May 23, 2018

Mileage

45,000 mi

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHEN A CHILD SEAT WAS PLACED IN THE MIDDLE ROW SEAT AND A PASSENGER IN THE THIRD ROW PRESSED THE LEVER OF THE MIDDLE ROW SEAT, IT WOULD CAUSE THE SEAT TO MOVE FORWARD. THE MANUFACTURER AND A LOCAL DEALER WERE CONTACTED AND STATED THAT THERE WAS NO LOCKING MECHANISM TO PREVENT THE SEAT FROM MOVING. THE CONTACT FELT THAT THIS WAS A SAFETY HAZARD IN THE EVENT OF A CRASH. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 21,930.

NHTSA ID

11073032

Incident

Aug 15, 2017

Mileage

21,930 mi

THE LEFT SLIDER PASSENGER DOOR WILL NOT STAY CLOSED. IF THE DOOR IS OPENED AND THEN SHUT, IT WILL RE-OPEN. THERE IS NO WAY TO KEEP IT CLOSED ONCE IT HAS BEEN OPENED. THIS OBVIOUSLY HAPPENS WHEN THE VEHICLE IS STATIONARY.

NHTSA ID

11066668

Incident

Dec 11, 2017

Mileage

7,500 mi

2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO BEING ABLE TO OPEN CAR DOORS WHILE DRIVING. *LD THE CONSUMER STATED THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT WAS NOT ABLE TO RESLOVE THE ISSUE. UPDATED 11/22/2017*JS

NHTSA ID

11046750

Incident

Oct 1, 2017

THE DRIVER BACK ROW SEAT IS STUCK IN ONE POSITION AND WILL NOT WORK YOU WILL ASK ME FOR A DATE BUT RIGHT NOW I'M PULLED OVER ON THE SIDE OF THE ROAD TRYING TO GET MY SCREEN TO WORK FOR THE NAVIGATION AND I CAN'T SO I CANNOT TELL YOU MY DATE OF PURCHASE BUT THAT'S WHEN IT WAS. I AM PUTTING 07/01/2017 DOWN FOR THE DATE OF THIS BECAUSE I WOULD REALLY JUST LIKE TO GET HOME FROM OUT OF TOWN AT THIS POINT

NHTSA ID

11016086

Incident

Jul 1, 2017

I HAVE A 2017 CHRYSLER PACIFICA. WHILE YOU ARE DRIVING, IF SOMEONE PUSHES THE DRIVER'S SIDE STOW AND GO BUTTON, THE DRIVER'S SEAT WILL MOVE FORWARD AND PUSH THE DRIVER INTO THE STEERING WHEEL. THIS STOW AND GO FUNCTION SHOULD NOT WORK WHILE THE CAR IS IN GEAR. IT IS A VERY UNSAFE SITUATION. CHRYSLER SAYS THEY CAN NOT FIX THE PROBLEM. THERE SHOULD BE A RECALL ON THIS PROBLEM OR SOMEONE IS GOING TO GET HURT.

NHTSA ID

11010592

Incident

May 9, 2017

Mileage

20,000 mi

I WAS DRIVING MY PACIFICA AND MY GRAND DAUGHTER PUSHED THE DRIVER SIDE STOW AND GO BUTTON. THE DRIVER'S SEAT MOVED FORWARD AND CRUSHED ME AGAINST THE STEERING WHEEL. THIS FUNCTION (THE STOW AND GO) SHOULD NOT WORK WHEN THE CAR IS IN MOTION. CHRYSLER SAID THEY COULD NOT FIX THIS UNSAFE SITUATION. GASTONIA CHRYSLER JEEP DODGE RAM SAID THEY CAN NOT FIX THIS DEFECT.

NHTSA ID

10994563

Incident

May 11, 2017

Mileage

21,000 mi