2017 Chrysler Pacifica Other / unspecified Problems

The contact owns a 2017 Chrysler Pacifica. The contact received notification of NTHSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11750924

Incident

Jul 16, 2026

The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle was taken to the dealer to complete a recall repair for NHTSA Campaign Number 24V536000 (Hybrid Propulsion System). The contact was advised that the parts were not available and on back order with no estimated time of arrival. The manufacturer was notified of the issue. The approximate failure mileage was 128,000.

NHTSA ID

11741827

Incident

Jun 1, 2026

Mileage

128,000 mi

The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The check engine and battery warning lights were illuminated. The vehicle was taken to a local dealer, where it remained for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

NHTSA ID

11679753

Incident

May 30, 2025

Mileage

65,000 mi

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred while driving, and the vehicle independently shifted to park(P). The immobilizer warning light was illuminated. After investigating the failure, the contact related the failure to NHTSA Campaign Numbers: 23V010000 (Electrical System, Hybrid Propulsion System) and 18V049000 (Electrical System, Engine and Engine Cooling) that were previously performed on the vehicle. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ID

11606741

Incident

Jun 27, 2024

The contact owns a 2017 Chrysler Pacifica. The contact stated while starting the vehicle, the check engine warning light illuminated. Additionally, the contact stated that after starting the vehicle, the vehicle shuddered and experienced low idling. The vehicle was taken to the dealer, where it was diagnosed. The dealer determined that the failure was related to NHTSA Campaign Number: 18V740000 (Hybrid Propulsion System, Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000.

NHTSA ID

11576666

Incident

Mar 1, 2024

Mileage

95,000 mi

The rear subframe holding the rear axles suddenly broke in half while driving 30 miles an hour down a residential street. Luckily, I was able to control the vehicle to get it to a shop where it was replaced. The vehicle had never been in a wreck.

NHTSA ID

11539992

Incident

Jun 13, 2023

HELLO THIS IS AN ONGOING ISSUE. THIS WILL BE MY THIRD SET OF TIRES THAT ARE WORN IN A WAVEY PATERN. THE STEARING STICKS WHEN TURNING AT AROUND 40MPH AND THE WHEELE DOESNT RETURN ON ITS OWN ALSO AT LOW PARKING LOT SPEEDS IT SLIPS. I WAS MADE AWARE OF THIS ISSUE IN THE 2018 BUT I AM TOULD THIS DOESNT AFFECT THE 2017 BUT I AM HAVING THE SAME ISSUES. THANK YOU

NHTSA ID

11506944

Incident

Feb 13, 2023

The car shudders when accelerating. The car jerks when making sharp turns in parking lots at low speeds. The car steering sticks when turning on windy roads I have to manually turn the wheel back to compensate and it is very jerky and dangerous.

NHTSA ID

11477287

Incident

Aug 3, 2022

Foam headrest became unglued and broke. I have 2 identical car seats this happened to one in Sept and now one in Dec. based on google search seems like it’s a common issue.

NHTSA ID

11445588

Incident

Dec 30, 2021

The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle failed to start after several attempts with the STOP/START unavailable message displayed on the instrument panel. The contact replaced the battery however, the failure returned soon after each battery replacement. The contact also stated that the vehicle independently accelerated while driving at various speeds. The contact stated that the vehicle also stalled while depressing the accelerator pedal. The service shifter and service electronic stability system warning lights were illuminated on the instrument panel. Additionally, the contact stated that the vehicle would not accelerate above 25 MPH while driving. The contact was forced to use the hazard lights and slowly drove the vehicle back to her residence. The contact called the local dealer and was informed that the vehicle was previously repaired under NHTSA Campaign Number: 19V348000 (Electrical System) and 18V395000 (Electrical System, Equipment). The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.

NHTSA ID

11432419

Incident

Nov 1, 2019

Mileage

50,000 mi

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED AFTER SHIFTING GEARS FROM REVERSE TO DRIVE, THE REAR BACKUP CAMERA IMAGINE REMAINED ON THE DISPLAY SCREEN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V886000 (BACK OVER PREVENTION, EQUIPMENT) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

NHTSA ID

11397850

Incident

Jan 28, 2021

Mileage

66,000 mi

8/31/20-DRIVING ON OUR VACATION FROM FL TO PA ON I-95, I HAD TO EXIT THE INTERSTATE IN FLORENCE SC WHEN THE STEERING WHEEL BEGAN TO VIBRATE; CAR WOBBLED AT SLOW SPEED. THE MECHANIC AT THE CHRYSLER DEALERSHIP SAID A BELT HAD SEPARATED FROM THE LEFT FRONT TIRE (MILEAGE 21,153). 9/8/20-ON MY WAY HOME FROM PA, THE LEFT REAR TIRE HAD TO BE REPLACED (AGAIN, BELT SEPARATION) PER THE CHRYSLER DEALERSHIP IN WILLIAMSBURG (MILEAGE 22,369). 9/13/20-ON THE WAY FROM VA TO DAYTONA BEACH, THE RIGHT REAR TIRE WENT (MILEAGE 23,153). THE CHRYSLER DEALERSHIP IN DAYTONA BCH DID NOT CARRY THE NEXEN TIRE, SO I WENT TO DISCOUNT TIRE STORE AND THEY REPLACED IT WITH A DIFFERENT BRAND. ACCORDING TO INFO I FOUND ON THE INTERNET, CHRYSLER USED NEXEN N'PRIZRH7A TIRES ON THE 2017 PACIFICA. THERE ARE NO WARRANTIES FOR TIRES; HOWEVER, THIS COULD BE A GRAVE DANGER IF YOU DO A LOT OF HIGHWAY DRIVING. A BLOWOUT COULD BE DISASTROUS. OTHER DRIVERS OF THE 2017 PACIFICA SHOULD KNOW ABOUT THIS ISSUE.

NHTSA ID

11360090

Incident

Aug 31, 2020

Mileage

21,153 mi

MANY OTHER DRIVERS COMPLAINING ABOUT SAME ISSUE: 1. DRIVING AT LOW SPEED (10MPH OR LESS) TRANSMISSION DOES A HARD SHIFT AS IF IT WAS TRYING TO ENGAGE 2ND OR 3RD SHIFT. CAR DOES A HUGE BUMP WHEN THE SHIFT IS ENGAGED. 2. AT HIGH SPEED (65MPH ~) IS POSSIBLE TO HEAR A RATTLING NOISE COMING FROM LEFT SIDE PANEL / DRIVERS SIDE. THIS IS VERY CONCERNING FOR US. ALREADY HAVE DEALER CHECK THE VEHICLE BUT THEY ALWAYS SAY THEY COULD NOT REPRODUCE THE ISSUE. THIS IS HAPPENING SINCE THE VERY FIRST RECALL FOR THIS CAR. BEFORE THE FIRST RECALL, NO ISSUE.

NHTSA ID

11302334

Incident

Jan 27, 2020

Mileage

10 mi

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V049000(ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING), 18V395000(ELECTRICAL SYSTEM, EQUIPMENT), AND 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. RAY BRANDT CHRYSLER DODGE JEEP RAM FIAT (1660 WESTBANK EXPY, HARVEY, LA 70058, (504) 334-8908) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DIAGNOSED THAT THE BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE AND BRAKE WARNING INDICATORS ILLUMINATED. ALSO, THE VEHICLE LOST POWER ONCE THE CONTACT RELEASED THE BRAKE PEDAL. THE CONTACT WOULD HAVE TO TURN THE VEHICLE OFF AND BACK ON IN ORDER FOR THE VEHICLE TO RESUME NORMAL OPERATION. AN INDEPENDENT MECHANIC PERFORMED A SECOND DIAGNOSTIC TEST, BUT FOUND NO FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11240429

Incident

Jul 11, 2019

Mileage

53,000 mi

1) BRAKED AT A STOP LIGHT CAR STARTED HISSING AND THE BRAKE PUSHED BACK AND THE CAR STARTED TO ROLL FORWARD. SERVICE STATED BRAKE BOOSTER NEEDS REPAIR. 2) TURNING SLOW AS IN BACKING OUT OF PARKING SPOT AND THERE IS A CREAKING SOUND. SERVICE STATES NEEDS WHEEL HUBS NEED REPLACED. CAR IS 67,000 MILES

NHTSA ID

11233476

Incident

Jul 18, 2019

Mileage

67,000 mi

SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF. *JB

NHTSA ID

11170868

Incident

Dec 25, 2018

Mileage

20,000 mi

IN JULY I TOOK MY VEHICLE IN FOR DOWN SHIFTING ISSUES AND THE COULDN'T FIND A PROBLEM WHEN RUNNING A SYSTEM CHECK. PROBLEM CONTINUED AND 2 WEEKS AGO TOOK IT IN AGAIN FOR SHIFTING ISSUES. NOW EXPERIENCE SUSPENSION POPPING A NOISY SOUND. I'M TIRED OF HAVING A BRAND NEW VEHICLE WITH UNDER 30,000 MILES HAVING SO MANY PROBLEMS. WHAT IS THE SOLUTION?

NHTSA ID

11156000

Incident

Nov 24, 2018

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V542000 (SEAT BELTS), 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING), 18V395000 (ELECTRICAL SYSTEM, EQUIPMENT), AND 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (BAYSIDE CHRYSLER JEEP DODGE, 21219 NORTHERN BOULEVARD, BAYSIDE, NEW YORK, 11361) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 10/19/18*JB

NHTSA ID

11114502

Incident

Aug 31, 2017

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V395000 (ELECTRICAL SYSTEM, EQUIPMENT). THE DEALER (LAWLEY DODGE CHRYSLER JEEP RAM, 2750 US-180, SILVER CITY, NM 88061, (888) 706-9179) WAS CONTACTED NUMEROUS TIMES, BUT THE CONTACT RECEIVED NO RESPONSE FROM THE DEALER AND HAD BEEN UNABLE TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THE PART WAS AVAILABLE AND TO BE REFERRED TO AN AUTHORIZED DEALER TO SCHEDULE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11113585

Incident

Jul 13, 2018

2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO A DEFECTIVE MOPAR ROOF RACK. *LD THE CONSUMER STATED THE ROOF RACK WAS CARRYING A 51LB BOX SPRING WHEN THE FRONT CROSS PIECE DETACHED. THIS CAUSED THE ROOF RACK AND BOX SPRING TO CRASH INTO 2 PICK UP TRUCKS. THE TRUCKS HAD DAMAGE TO THE WINDSHIELD AND BODY. *JS

NHTSA ID

11056488

Incident

Dec 1, 2017

A VERY SERIOUS ISSUE , WHEELS SPINNING AND TRANSMISSION SHUDDERING PROBLEM ON MY NEW 2017 CHYRSLER PACIFICA MODEL, OCCURS MORE SHARPLY AND FREQUENTLY ON WET ROADS. WHILE SHIFTING TO DRIVE MODE AND PICKING UP FROM IDLE POSITION AT SIGNALS & TURNS THE VEHICLE SHAKES, WHEELS DON'T GRAB THE ROADS, TRANSMISSION SLIPS, VEHICLE SHUDDERS, LOSES MOMENTUM AND HALTS MOMENTARILY IN THE MIDDLE OF THE ROAD, AND THIS IS WORST ON INCLINED ROADS. I BARELY ESCAPED AN ACCIDENT TODAY WHEN VEHICLE STOPPED IN THE MIDDLE OF THE ROAD WHILE TRYING TO TAKE A TURN AT AN INTERSECTION AND WHEELS KEPT SPINNING, TRANSMISSION KEPT SHUDDERING AND CAR WASN'T MOVING ANYWHERE. I COMPLAINED A FEW TIMES WITH CHRYSLER DEALER, THEY SAID INSPECTION DOES NOT FIND ANY ERROR CODE. THE ISSUE IS SO APPARENT AND CAN BE REPLICATED EASILY BY JUST DRIVING IT ONCE. IT'S A SERIOUS MANUFACTURING DEFECT AND IT CAN CAUSE SERIOUS ACCIDENTS AND DEATH..I INTEND TO PURSUE THIS SERIOUSLY WITH CHRYSLER AND HOPE THEY ARE ABLE TO FIX. IF ANYBODY HAS ANY SIMILAR EXPERIENCE, PLEASE POST IT HERE. ..UPDATED 10/25/17 *BF

NHTSA ID

11023484

Incident

May 1, 2017

Mileage

500 mi

WHILE DRIVING OUR VAN IT BECAME COMPLETELY UNCONTROLLABLE AT ANY SPEED GREATER THAN ABOUT 25 MPH. VAN ROCKED AND PITCHED VIOLENTLY AND I AM CONVINCED IT WOULD HAVE CERTAINLY CAUSED AN ACCIDENT AND LIKELY FLIPPED VAN IF IT OCCURRED AT 40+ MPH. DEALER DISCOVERED REAR SUSPENSION HAD BROKEN COMPLETELY AWAY FROM BRACKET. A COMPLETE BRACKET FAILURE ON RIGHT REAR WHICH ALLOWED THE WHOLE RIGHT REAR OF THE VAN TO MOVE INDEPENDENTLY OF VAN. IT WAS ALSO DISCOVERED DURING INSPECTION THAT THE SAME BRACKET ON THE LEFT SIDE WAS CRACKED AND ALSO FAILING. THE VAN IS A MOBILITY VAN AND HAS BEEN MODIFIED BY A COMPANY CALLED VMI. THE VAN HAS BEEN LIGHTLY USED AND HAS LESS THAN 9000 MILES ON IT. I STRESS AGAIN THAT THE VAN BECAME COMPLETELY UNCONTROLLABLE WITHOUT ANY KNOWN CAUSE. I BELIEVE THERE IS GREAT CHANCE OF DEATH OR SERIOUS INJURY FROM THIS APPARENT DEFECT. *TT UPDATED 10/1/18*JB

NHTSA ID

11006761

Incident

Jul 18, 2017

Mileage

8,500 mi